Dental Front Office Procedures
Review Questions
Course Introduction
Dental Front Office Procedures introduces students to the essential administrative functions and workflow management processes in a dental office setting. This course covers topics such as patient reception and scheduling, telephone etiquette, records management, billing and coding, insurance processing, HIPAA compliance, and effective communication within a dental practice. Emphasis is placed on developing strong organizational and customer service skills to ensure smooth office operations and a positive patient experience. Students will gain hands-on experience with dental office software and learn industry-standard best practices for managing patient information and supporting the dental care team.
Recommended Textbook
The Administrative Dental Assistant 3rd Edition by Linda J Gaylor
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18 Chapters
430 Verified Questions
430 Flashcards
Source URL: https://quizplus.com/study-set/1134
Page 2
Chapter 1: Orientation to the Dental Profession
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) A service-based business is considered successful when:
A)current patients refer new patients.
B)it meets the needs of the people it serves.
C)dentists and dental auxiliaries work together to provide services.
D)bills are sent to patients in a timely manner.
Answer: B
Q2) The Security Rule requires that providers protect the _______ of electronic health information.
A)Integrity
B)confidentiality
C)availability
D)all of the above
Answer: D
Q3) Which of the following documents outlines the duties that may be performed by dental auxiliaries?
A)Occupational Safety and Health Administration (OSHA)code
B)State Administrative Code
C)Bylaws of the American Dental Association
D)State Dental Practice Act
Answer: D
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Chapter 2: Dental Basics
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) A fractured tooth should be color-coded in the patient's chart,in ______,to indicate a condition that requires treatment.
Answer: red
Q2) Nonclinical areas of the dental office include all but which of the following?
A)Business office
B)Consultation area
C)Staff room
D)Sterilization area
Answer: D
Q3) Compared with traditional dental x-rays,digital technology can reduce the amount of radiation exposure by as much as _______.
A)97%
B)90%
C)50%
D)25%
Answer: B
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Chapter 3: Communication Skills and Telephone Techniques
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Terminology used in the dental office may have positive or negative connotations.Which of the following terms may be perceived as negative?
A)Change in schedule
B)Statement
C)Fee
D)Remind
Answer: D
Q2) To convey professionalism,the telephone should be answered within _______ rings.
Answer: three
Q3) A patient who covers his/her mouth most likely is communicating which non-verbal message?
A)Tenseness
B)Anger
C)Fearfulness
D)Embarrassment
Answer: D
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Page 5
Chapter 4: Written Correspondence
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25 Flashcards
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Sample Questions
Q1) A concise business letter will _______.
A)reiterate important facts and points
B)include additional information
C)convey a message without overusing words and phrases
D)employ redundant phrases to make an impression
Q2) What should be done if a mistake is discovered after the letter has been printed?
A)No correction is necessary,as long as the letter is legible.
B)Carefully correct the error with a black pen and proceed to mail.
C)Apply 'white-out' to the error,and correct with typewriter or black pen.
D)Return to the original document,make the correction,and reprint the letter.
Q3) _______ is a method of transcribing a spoken message into a report or letter.
A)E-mail
B)Lettering
C)Dictation
D)Dual addressing
Q4) A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.
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Chapter 5: Patient Relations
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24 Flashcards
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Sample Questions
Q1) Individuals who help others to become fully functioning human beings are known as:
A)nuclear family members.
B)marital partners.
C)significant others.
D)professional counselors.
Q2) Mr.Day has just phoned to ask a question that you do not know the answer to.Which of the following is an appropriate response?
A)Tell Mr.Day that you will have another team member,who can answer the question,take the call.
B)Put Mr.Day on hold until you can find the answer.
C)Tell Mr.Day your best guess and call him back with the correct information,if you were mistaken.
D)Apologize and change the subject.
Q3) A new patient consultation should take between _______.
A)20 and 30 minutes
B)15 and 20 minutes
C)10 and 15 minutes
D)5 and 10 minutes
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Chapter 6: Dental Healthcare Team Communications
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) Which conflict handling style is recommended to secure a temporary solution to a complex problem?
A)Compromising
B)Avoiding
C)Dominating
D)Integrating
Q2) You are an administrative assistant who was hired as an appointment clerk.The receptionist is frequently absent,and so the business office coordinator assigns you to act as the receptionist while performing your regularly assigned duties.You state that it seems unfair that you always have to do both jobs.Her response is,"I have to assign duties to provide coverage for the office.I can't be concerned as to whether or not it is fair." This is an example of which classification of conflict?
A)Intrapersonal
B)Interpersonal
C)Intragroup
D)Intergroup
Q3) When an individual is assigned a task that does not satisfy his/her personal goals,values,beliefs or expertise,he/she may experience ______ conflict.
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Chapter 7: Computerized Dental Practice
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/22262
Sample Questions
Q1) The primary purpose of a backup plan is to:
A)safeguard the practice from loss of time and valuable information.
B)provide for storage of information at more than one location.
C)guard against computer downtime.
D)prevent the need for use of a manual system when the computer system is down.
Q2) What determines the exact order and characteristics of the startup procedure?
A)Status box
B)Type of computer system
C)Preference of the administrator
D)Available backup system
Q3) More than one patient can be assigned to an account.
A)True
B)False
Q4) A paperless dental practice uses a _______ software program.
A)level one (basic)
B)level two (intermediate)
C)level three (advanced)
D)level four (complex)
Q5) The ______ is a unique identification number for healthcare providers that is required on all electronic transactions.
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Chapter 8: Patient Clinical Records
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) The _______ is a communications system designed to transmit patient health information;when fully developed,it will allow individuals to create and control a personal health record.
A)The National Security Standards Program
B)The National Health Information Infrastructure
C)The National Confidential Communications Structure
D)The National Patient Correspondence Log
Q2) If a mistake is made in the clinical record,what procedure should be followed to make the correction?
A)Replace the form and rewrite the information.
B)Use "white-out" to cover the error,and rewrite the information over it.
C)Cross it out so it is illegible,and write the error.
D)Cross out the error with a single line,date and initial the error,and then write the correction information.
Q3) Diagnostic models are:
A)stored in the patient clinical record.
B)used to provide patient teaching.
C)casts of the patient's mouth.
D)used for practice in a dental assisting class.
Q4) The clinical chart notation NSF is an abbreviation for ______.
Page 10
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Chapter 9: Information Management
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23 Verified Questions
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Sample Questions
Q1) Inactive records must be stored with the active files,until the patient confirms,in writing,his/her intent to leave the dental practice.
A)True
B)False
Q2) College degrees such as DDS,DMS,and PhD are used in indexing:
A)so that staff will address the patient properly.
B)only to distinguish between two identical names.
C)never.
D)in accordance with the preferences of the individual dental office.
Q3) File folders that have a series of three top tabs (far left,center,and far right)are referred to as 1/3 cut.This specific type of folder is used primarily in the lateral filing system.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Q4) One or more filing units (e.g. ,the total name)make up a ______.
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11
Chapter 10: Dental Patient Scheduling
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) Which of the following is not key to maximizing scheduling efficiency?
A)The amount of money collected and the extent of treatment provided on a daily basis
B)The time of day that the dental healthcare team works smarter and faster
C)A procedure that may require utilization of an extended function dental assistant
D)The person who handles the scheduling
Q2) The obligation of the dentist to make reasonable arrangements for emergency care is outlined in which of the following documents?
A)State Administrative Codes
B)ADA Principles of Ethics and Code of Professional Conduct
C)Dental Providers' Insurance Handbook
D)Guide to HIPAA Regulations
Q3) Which appointment book feature is especially handy when scheduling recall appointments a few months in advance?
A)Predated appointment book pages
B)Codes
C)Bookmarks
D)Month tabs
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Chapter 11: Recall Systems
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Which of the following is an appropriate way to inform a patient of an opening in the schedule when filling a cancellation from the call list?
A)"We have several cancellations,tomorrow is there any chance you could come in?"
B)"We have rearranged tomorrow's schedule and have an open appointment are you available tomorrow afternoon at four?"
C)"Mr.Johnson had a heart attack and can't make his appointment tomorrow would you like to have his scheduled appointment time?
D)"Mr.Johnson just cancelled his appointment do you think you could come in tomorrow at 2?"
Q2) An organized and consistent recall system benefits both the dental practice and the patient.Which of the following does not benefit the patient?
A)The cost of dental care is minimized.
B)The amount of time in the dental office is reduced.
C)The occurrence of dental disease,pain,and discomfort is diminished.
D)The frequency of patient referrals is increased.
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Chapter 12: Inventory Management
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Sample Questions
Q1) Inventory control in a dental practice is focused on _______ supplies and equipment.
A)clinical
B)laboratory
C)business office
D)all of the above
Q2) Which of the following usually is not included on the master list of supplies?
A)back ordered products
B)product code or name of vendor
C)name of the supply or product
D)quantity to be ordered
Q3) The acronym OSHA stands for ______.
Q4) Disinfection completely destroys all living organisms.Supplies that come in direct contact with a patient can be reused when properly disinfected.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
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Chapter 13: Dental Office Equipment
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Sample Questions
Q1) In planning the office area of the dental practice,you must consider ergonomics.What potential work-related problems can occur if ergonomics is not addressed?
A)Work-related stress claims
B)Violation of the Americans With Disabilities Act
C)Violation of Occupational Safety and Health Administration regulations
D)Work-related musculoskeletal disorders
Q2) Which of the following statements is true?
A)A headset allows communication between a computer and a telephone.
B)Use of a headset reduces neck muscle strain.
C)Headsets are not practical in the dental office setting.
D)All headsets are attached to the base of a telephone with a long cord.
Q3) All-in-one printers serve as an input and output device.Floppy disks and other portable data storage mediums have been replaced by this type of printer.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Q4) A ______ weighs and calculates the correct postage for outgoing mail.
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Chapter 14: Financial Arrangements and Collection
Procedures
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Sample Questions
Q1) A level three collection procedure should be initiated after _____ days.
A)30
B)60
C)90
D)120
Q2) Which of the following statements is true?
A)Open-ended questions are effective when a collection call is placed.
B)Patients usually complete their scheduled treatment even when they owe the dentist money.
C)It is unusual for a patient to become angry during a collection call.
D)You will get better results,when placing a collection call,with a voice that is commanding,authoritative,and judgmental.
Q3) Which of the following types of correspondence is not permitted under the Fair Debt Collection Guidelines?
A)Ultimatum letter
B)Postcard
C)Collection letter
D)Repeat billing
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Chapter 15: Dental Insurance Processing
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) Maximum coverage can be described as:
A)a set dollar amount that the patient must pay each year before insurance benefits are paid.
B)the total amount a patient can be charged during a year.
C)the total dollar amount an insurance company will pay during the year.
D)the total dollar amount the insurance plan pays during the patient's lifetime.
Q2) When the usual fee charged by the dental practice is higher than the fee established in a(n)_______,the difference between fees cannot be charged to the patient.
A)fixed fee schedule
B)table of allowance
C)indemnity schedule
D)schedule of allowance
Q3) Employers rarely change their dental coverage.A patient with the same company for 25 years will most likely have the same carrier and benefits for the duration of his/her employment.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
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Chapter 16: Bookkeeping Procedures: Accounts Payable
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Sample Questions
Q1) An invoice is a list of purchased items and their charges.What do you call a list of the totals of all the invoices?
A)Ledger
B)Deposit slip
C)Statement
D)Register
Q2) Payments can be authorized automatically,on the same day each month.These automatic payments do not need to be recorded,documented,or verified.
A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.
Q3) Fill in the blank:
_______ is the amount of pay given before any deductions have been taken out.
A)Gross salary
B)Net salary
C)Take home salary
D)After tax income
Q4) How long must payroll records be kept?
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Chapter 17: Bookkeeping Procedures: Accounts Receivable
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Sample Questions
Q1) Knowledge of how to properly make entries and use receipts and superbills is required by the administrative dental assistant for use of which type of bookkeeping?
A)Accounts receivable
B)Computerized bookkeeping
C)Pegboard system
D)QuickBooks Accounting
Q2) Patients commonly pay their bills around their payday.If the patient usually is paid on the 1st of the month,when would be the best date for the office to send out bills?
A)Bills should be sent so they will arrive around the 10th of the month.
B)Bills should be sent so they will arrive around the 23rd of the month.
C)All bills should be mailed on the first day of the month.
D)Bills should be sent out bimonthly in alphabetic order.
Q3) Which of the following is not included in the billing statement?
A)Date of service
B)Patient's Social Security number
C)Patient identification
D)List of transactions
Q4) _______ are used to illustrate different financial and patient trends.
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Chapter 18: Employment Strategies
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Sample Questions
Q1) What is the employer's first step in the screening of potential employees?
A)Talking with dental assisting educators
B)Recommendations from colleagues
C)First appearances
D)The resume
Q2) Career opportunities for administrative dental assistants could include which of the following?
A)A consultant in a management and consulting firm
B)An educator
C)A salesperson
D)All of the above
Q3) What type of resume arranges information in order of occurrence,with the most recent information presented first?
A)Chronological resume
B)Functional resume
C)Hybrid resume
D)Typical resume
Q4) What is an employment agreement?
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Page 20