Dental Assisting Seminar Practice
Exam
Course Introduction
Dental Assisting Seminar is designed to integrate and reinforce the knowledge and skills acquired throughout the dental assisting program. This course emphasizes the development of professional competencies through interactive discussions, case studies, and collaborative problem-solving exercises. Students will explore current trends, ethical considerations, and real-world scenarios they may encounter in dental practice. The seminar also focuses on effective communication, patient management, and preparation for certification exams, ensuring that students are well-equipped to transition confidently into a professional dental assisting role.
Recommended Textbook Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
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Page 2
Chapter 1: The Business of Dentistry
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) Power culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: B
Q2) _____ percent of people who fail at their jobs do not work well with their coworkers.
A) Fifty
B) Sixty
C) Seventy
D) Eighty
Answer: D
Q3) The ___ is commonly the leader of the dental office.
A) dentist
B) dental assistant
C) dental hygienist
D) administrative assistant
Answer: A
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Page 3
Chapter 2: Dental Team Management
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Which of the following is not a rule to be considered for interviewing a prospective employee?
A) Ask only for information that you intend to use in the hiring decision.
B) Know how you will use the information to make a decision.
C) Obtain every piece of information about the person that is possible.
D) Recognize that it is difficult to defend the practice of seeking information that you will not use.
Answer: C
Q2) ___ skills involve the ability to understand individuals and communicate effectively.
A) Conceptual
B) Human relations
C) Administrative
D) Employability
Answer: B
Q3) An experienced administrative assistant should not need additional training.
A)True
B)False
Answer: False
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Chapter 3: Patient Management
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15 Verified Questions
15 Flashcards
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Sample Questions
Q1) Of Maslow's identified needs, which one identifies best with one's reputation, recognition, and self-satisfaction?
A) Esteem
B) Self-actualization
C) Social/love
D) Physiologic
Answer: A
Q2) The most important person in the dental office is the:
A) dentist.
B) dental assistant.
C) dental hygienist.
D) patient.
Answer: D
Q3) Which of the following statements should you avoid during communication with a patient?
A) "This won't hurt."
B) "You are making a wise investment."
C) "We will need about an hour."
D) "The dentist is with a patient."
Answer: A
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Chapter 4: Legal and Ethical Issues in the Dental Business
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) The Good Samaritan Law offers incentives for healthcare providers to provide medical assistance to injured persons without the fear of potential litigation except under which of the following circumstances?
A) Protection for a negligent healthcare provider who is being compensated for services
B) Immunity for acts performed by a person who renders care in an emergency situation
C) When the provider is solely interested in providing care in a safe manner, with no intent to do bodily harm
Q2) A(n) ___ is summoned to provide an opinion as to whether the dental care given met standards.
A) defendant
B) plaintiff
C) fact witness
D) expert witness
Q3) Implied consent or duties flow automatically from the relationship of the patient and the dental healthcare worker.
A)True
B)False
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Page 6
Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Portable storage devices are known as:
A) jump drives.
B) flash drives.
C) hard drives.
D) either a or b.
Q2) A zip disk holds more information than a floppy disk.
A)True
B)False
Q3) Soft copy
A)A hand-operated device that controls the cursor and is used to input processing commands without the use of a keyboard
B)In data communications, a collection of computer and other equipment that use communication channels to share data, information, and hardware and software
C)An electronic device that can "read" text, images, and barcodes and transfer them into a computer system
D)Computer output display on a computer monitor
E)The recording of information so that it can be recalled for later use
F)A set of instructions or programs that direct the operation of a computer
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Chapter 6: Office Design and Equipment Placement
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13 Verified Questions
13 Flashcards
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Sample Questions
Q1) Work zones within the work triangle are designed for different tasks to be completed without collisions.
A)True
B)False
Q2) When seated at a computer workstation, an ergonomically correct body position should include all except which of the following?
A) The thighs should be parallel to the floor.
B) When using the keyboard, the arms should be positioned so that the forearms are at a 30-degree angle.
C) The back and neck should be erect.
D) The buttocks should be well supported with the seat base of the chair about 16 to 19 inches from the floor.
Q3) Patients or staff may be affected by seasonal affective disorder (SAD). A direct consequence of SAD can be winter depression or sleep disorders.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
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Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) HIPAA applies only to clinical records that are transmitted electronically, not financial records.
A)True
B)False
Q2) How many teeth are present in the primary dentition?
A) 10
B) 20
C) 32
D) 52
Q3) If an administrative assistant chooses to transmit a transaction about a patient electronically, under which act does this task fall?
A) ADA
B) HHS
C) HIPAA
D) NIOSHA
Q4) There are ___ quadrants and ___ segments in the oral cavity.
A) 2; 4
B) 4; 6
C) 6; 6
D) 10; 5
Page 9
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Chapter 8: Storage of Business Records
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) A chronologic filing system is a method of filing by date. An example of such a filing system is a recall.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) A file that includes items to be completed in the future is referred to as a/the:
A) chronologic system.
B) alpha system.
C) numeric system.
D) tickler file.
Q3) Which term applies to staff members being alerted in some way that a record normally kept in a specific location has been stored elsewhere?
A) Cross-referencing
B) Retrieval
C) Coding
D) Indexing
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Chapter 9: Written Communications
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) Which of the following is the most appropriate punctuation for the salutation in a business letter?
A) Comma
B) Colon
C) Semicolon
Q2) The reference initials JSL:bf appear on a letter. The bf indicates the:
A) keyer's initials.
B) writer's initials.
C) initials of the person receiving the letter.
Q3) When the name and title of the individual signing a business letter are short, what type of punctuation may be used to place them on the same line?
A) Comma
B) Colon
C) Semicolon
Q4) The USPS and UPS are synonymous terms.
A)True
B)False
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11
Chapter 10: Telecommunications
16 Flashcards
Source URL: https://quizplus.com/quiz/25117
Sample Questions
Q1) If the dentist wants to speak to several people in various locations at the same time, a ___ can be initiated.
A) collect call
B) call holding
C) conference call
D) cold call
Q2) Which of the following sentences should be avoided when communicating with a patient?
A) "Thank you for waiting, Mrs. Jones."
B) "The dentist is running late."
C) "I appreciate your cooperation."
D) "Mrs. Jones, the dentist will see you now."
Q3) Which of the following phrases should be eliminated from a dental healthcare worker's vocabulary?
A) "Open the tooth."
B) "Drill the tooth."
C) "Prepare the tooth."
D) "Examine the tooth."
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12
Chapter 11: Appointment Management Systems
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11 Verified Questions
11 Flashcards
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Sample Questions
Q1) The objectives of good appointment book management include all except which of the following?
A) Maximize productivity
B) Reduce staff tension
C) Maintain concern for patient needs
D) Allow for minimum down time
Q2) An outline of a dental appointment book is referred to as a: A) matrix.
B) binder.
C) context.
D) scale down.
Q3) The electronic appointment book contains daily schedules for the dentist. It also contains any telephone messages that have been left for the dentist.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
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Chapter 12: Recall Systems
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7 Verified Questions
7 Flashcards
Source URL: https://quizplus.com/quiz/25119
Sample Questions
Q1) Which of the following statements is not true about a recall system?
A) It is the lifeline of the dental practice.
B) It is used solely for preventive recall.
C) It can be used for follow-up endodontic treatment.
D) It can be used to determine a child's eruption pattern.
Q2) Disadvantages of using a telephone recare system include all except which of the following?
A) May not get an answer
B) May disturb the person called
C) May be a practice builder
D) Administrative assistant may be responsible for this system
Q3) All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:
A) newsletters.
B) before and after photographs.
C) telephone calls.
D) brochures.
Q4) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
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Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) Which of the following items is an expendable item?
A) Patient napkin
B) Computer
C) Software
D) Autoclavable evacuator tip
Q2) Credit memo and back order memo are synonymous terms.
A)True
B)False
Q3) Whose responsibility is it to note all supplies needed for the dental office?
A) Administrative assistant
B) Dental hygienist
C) Dental assistant
D) All of the above
Q4) When a dental supply has an expiration date, it is commonly referred to as the:
A) shelf life.
B) storage life.
C) delivery date.
D) order date.
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Chapter 14: Dental Insurance
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18 Verified Questions
18 Flashcards
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Sample Questions
Q1) A dependant on an insurance claim form refers to the:
A) spouse.
B) children.
C) employee/subscriber.
D) a and b.
E) a, b, and c.
Q2) What codes and terms are published under the jurisdiction of the American Dental Association and are used for dental insurance?
A) COD
B) CDT
C) USPS
D) OSHA
Q3) Medicaid is a federally mandated dental care program for children and older adults.
A)True
B)False
Q4) Dental claims are only submitted on paper.
A)True
B)False
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Page 16
Chapter 15: Financial Systems: Accounts Receivable
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12 Verified Questions
12 Flashcards
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Sample Questions
Q1) The bookkeeping system of choice in the dental office is:
A) manual entry.
B) pegboard.
C) computer software.
Q2) Which accounting term indicates the amount incoming to a dental practice?
A) Overhead
B) Gross income
C) Accounts receivable
D) Net income
E) Petty cash
Q3) What does "NSF" stand for?
A) Not Satisfied Forever
B) Notary Standard Function
C) Non Sufficient Funds
D) Non Situational Findings
Q4) Which accounting term indicates the amount a dental practice owes others?
A) Gross income
B) Accounts payable
C) Accounts receivable
D) Net income
17
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Chapter 16: Other Financial Systems
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) A bank draft is a check drawn by the cashier of one bank on another bank where it has available funds on deposit or credit.
A)True
B)False
Q2) Reconciliation of a bank statement is typically done:
A) weekly.
B) monthly.
C) quarterly.
D) annually.
Q3) The data that are magnetically encoded on the bottom of a check may include the American Bankers Association (ABA) identification number.
A)True
B)False
Q4) A small fund of money kept in the office is known as:
A) voucher fund.
B) petty cash.
C) revenue.
D) bank draft.
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Page 18
Chapter 17: Infection Control Systems
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) To eliminate record contamination in the treatment room, the clinical chart should be placed:
A) outside the range of aerosols.
B) on the assistant's mobile cart.
C) in the business office.
D) on the fixed cabinetry.
Q2) You are interested in purchasing a Regulatory Compliance Manual for the office. From what organization might you obtain one?
A) EPA
B) OSHA
C) ADA
D) ADAA
E) NADA
Q3) Reusing gloves after washing them increases the risk of disease transmission.
A)True
B)False
Q4) Employers must provide personal protective equipment for all employees at a cost to the employee.
A)True
B)False
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Chapter 18: Planning and Managing Your Career Path
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14 Verified Questions
14 Flashcards
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Sample Questions
Q1) Which of the following should be avoided during a job interview?
A) Being prepared to answer a variety of questions
B) Being too aggressive
C) Neatness
D) Accuracy
Q2) Before asking for a raise, you should conduct a self-evaluation to determine if you are justified in making such a request.
A)True
B)False
Q3) When writing a letter of application, the letter should be as "I" oriented as possible. The resume should list activities in reverse chronologic order.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q4) When completing a job application, it is wise to obtain two copies: a working copy and a copy to submit to the employer.
A)True
B)False
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