Dental Administrative Procedures
Final Exam
Course Introduction
Dental Administrative Procedures introduces students to the essential administrative tasks required for the effective operation of a dental office. The course covers topics such as patient scheduling, records management, billing, insurance processing, inventory control, and effective communication with patients and dental team members. Emphasis is placed on developing proficiency in the use of dental office management software, understanding legal and ethical considerations, and fostering a patient-centered approach to office administration. By the end of the course, students will be prepared to handle the daily administrative responsibilities of a dental practice with professionalism and efficiency.
Recommended Textbook
Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
Available Study Resources on Quizplus
18 Chapters
332 Verified Questions
332 Flashcards
Source URL: https://quizplus.com/study-set/1273 Page 2
Chapter 1: The Business of Dentistry
Available Study Resources on Quizplus for this Chatper
17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25108
Sample Questions
Q1) Process culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: C
Q2) Financial activities should take place in the clinical area of the dental office.
A)True
B)False
Answer: False
Q3) Multidirectional culture
A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Dental Team Management
Available Study Resources on Quizplus for this Chatper
13 Verified Questions
13 Flashcards
Source URL: https://quizplus.com/quiz/25109
Sample Questions
Q1) ___ skills involve the ability to understand individuals and communicate effectively.
A) Conceptual
B) Human relations
C) Administrative
D) Employability
Answer: B
Q2) Which of the following topics should be avoided during an interview with a prospective employee?
A) Availability to work overtime
B) Career objectives
C) Age of the applicant
D) Interest in working at a satellite office site
Answer: C
Q3) The five R's of management are:
A) reading, responsibility, recognition, respect, and rapport.
B) rally, recognition, rapport, responsibility, refuse.
C) responsibility, respect, rapport, recognition, and remuneration.
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Patient Management
Available Study Resources on Quizplus for this Chatper
15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/25110
Sample Questions
Q1) The lowest level of Maslow's hierarchy of needs is:
A) self-actualization.
B) security.
C) social.
D) physiologic.
Answer: D
Q2) In the dental office, nonverbal cues are very common.
A)True
B)False
Answer: True
Q3) Patient rights include all of the following except to:
A) be informed of all treatment.
B) expect confidentiality of all records.
C) be taught how to maintain good oral health.
D) cancel dental appointments at a moment's notice.
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Legal and Ethical Issues in the Dental Business
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/25111
Sample Questions
Q1) Ethics is a branch of philosophy and is a systematic, intellectual approach to standards of behavior. Ethics is legislated by the government.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) The act of doing something that a reasonably prudent person would not do or not doing something that a reasonably prudent person would do is:
A) fraud.
B) abandonment.
C) negligence.
D) defamation of character.
Q3) A consent form is recommended for all except which of the following types of treatment?
A) Extractions
B) Endodontics
C) Periodontal surgery
D) Examination
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Technology in the Business Office
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/25112
Sample
Questions
Q1) The computer program or set of instructions that directs the hardware to perform a task is called:
A) hardware.
B) software.
C) facsimile.
D) megabyte.
Q2) Scanner
A)A hand-operated device that controls the cursor and is used to input processing commands without the use of a keyboard
B)In data communications, a collection of computer and other equipment that use communication channels to share data, information, and hardware and software
C)An electronic device that can "read" text, images, and barcodes and transfer them into a computer system
D)Computer output display on a computer monitor
E)The recording of information so that it can be recalled for later use
F)A set of instructions or programs that direct the operation of a computer
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Office Design and Equipment Placement
Available Study Resources on Quizplus for this Chatper
13 Verified Questions
13 Flashcards
Source URL: https://quizplus.com/quiz/25113
Sample Questions
Q1) Work zones within the work triangle are designed for different tasks to be completed without collisions.
A)True
B)False
Q2) Which classification of motion requires use of the fingers, wrist, and elbow?
A) Class I
B) Class II
C) Class III
D) All of the above
Q3) Ergonomics is the science that studies the relationship between people and their work environment.
A)True
B)False
Q4) Which organization requires employers to provide a hazard-free work environment?
A) American Dental Association (ADA)
B) Environmental Protection Agency (EPA)
C) Occupational Safety and Health Administration (OSHA)
D) Dental Assistant National Board (DANB)
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Working With Dental Office Documents
Available Study Resources on Quizplus for this Chatper
27 Verified Questions
27 Flashcards
Source URL: https://quizplus.com/quiz/25114
Sample Questions
Q1) There are ___ quadrants and ___ segments in the oral cavity.
A) 2; 4
B) 4; 6
C) 6; 6
D) 10; 5
Q2) The ___ surface is found on the biting surface of the posterior teeth.
A) occlusal
B) incisal
C) mesial
D) lingual
Q3) The maxillary left central incisor in the primary dentition is tooth:
A) B
B) E
C) F
D) J
Q4) Which of the following statements should be reworded on a patient's record?
A) "The patient experienced difficulty holding the impression in her mouth."
B) "The patient was not used to the new laser system used for the procedure."
C) "This patient was a real problem and disrupted our entire day."
D) "The patient apologized for being unable to hold the impression long enough."
9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Storage of Business Records
Available Study Resources on Quizplus for this Chatper
12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/25115
Sample Questions
Q1) Which term applies to staff members being alerted in some way that a record normally kept in a specific location has been stored elsewhere?
A) Cross-referencing
B) Retrieval
C) Coding
D) Indexing
Q2) When storing a document electronically, coding should be placed at the bottom of the document indicating the originator, directory name, and document name for easy retrieval. A subdirectory may be used if necessary.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) A chronologic filing system is a method of filing by date. An example of such a filing system is a recall.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Written Communications
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/25116
Sample Questions
Q1) Which classification of mail includes items such as books and miscellaneous material weighing less than 16 ounces?
A) First-class mail
B) Second-class mail
C) Third-class mail
D) Standard class mail
Q2) To obtain an unknown ZIP code, you can go to which of the following web sites?
A) HYPERLINK "http://www.usps.com" ?http://www.usps.com
B) HYPERLINK "http://www.ups.com" ?http://www.ups.com
C) HYPERLINK "http://abc.go.com" ?http://abc.go.com
D) HYPERLINK "http://www.irs.gov" ?http://www.irs.gov
Q3) The reference initials JSL:bf appear on a letter. The bf indicates the:
A) keyer's initials.
B) writer's initials.
C) initials of the person receiving the letter.
Q4) When writing a letter that includes a tooth number, it is important to include the tooth name because a variety of numbering systems are used.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Telecommunications
Available Study Resources on Quizplus for this Chatper
16 Flashcards
Source URL: https://quizplus.com/quiz/25117
Sample Questions
Q1) A stand-alone answering machine has the capability to send messages to various locations.
A)True
B)False
Q2) Which of the following phrases should be eliminated from a dental healthcare worker's vocabulary?
A) "Open the tooth."
B) "Drill the tooth."
C) "Prepare the tooth."
D) "Examine the tooth."
Q3) Which of the following sentences should be avoided when communicating with a patient?
A) "Thank you for waiting, Mrs. Jones."
B) "The dentist is running late."
C) "I appreciate your cooperation."
D) "Mrs. Jones, the dentist will see you now."
Q4) A hands-free telephone allows the administrative assistant to save time while multitasking.
A)True
B)False
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Appointment Management Systems
Available Study Resources on Quizplus for this Chatper
11 Verified Questions
11 Flashcards
Source URL: https://quizplus.com/quiz/25118
Sample Questions
Q1) Which of the following units of time are not common increments found in a dental appointment system?
A) 10 minutes
B) 15 minutes
C) 30 minutes
Q2) A "buffer" is used in the appointment scheduler for:
A) emergency dental appointments.
B) busy periods of the morning.
C) busy periods of the afternoon.
D) all of the above.
Q3) When a patient calls the office and wants to see the dentist immediately due to a dental emergency, what should you do?
A) Schedule the appointment for the same day
B) Schedule the appointment during a buffer period.
C) Ask the patient questions to determine the severity of the emergency.
D) Both b and c.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Recall Systems
Available Study Resources on Quizplus for this Chatper
7 Verified Questions
7 Flashcards
Source URL: https://quizplus.com/quiz/25119
Sample Questions
Q1) Which of the following statements is not true about a recall system?
A) It is the lifeline of the dental practice.
B) It is used solely for preventive recall.
C) It can be used for follow-up endodontic treatment.
D) It can be used to determine a child's eruption pattern.
Q2) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
Q3) The administrative assistant has failed to maintain the recall system for the past month. Which is likely to occur?
A) There is evidence of decreased productivity.
B) Patients will not mind.
C) There will be more time to work on incomplete projects.
Q4) All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:
A) newsletters.
B) before and after photographs.
C) telephone calls.
D) brochures.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Inventory Systems and Supply Ordering
Available Study Resources on Quizplus for this Chatper
16 Verified Questions
16 Flashcards
Source URL: https://quizplus.com/quiz/25120
Sample Questions
Q1) Which of the following supplies is a capital item?
A) Stationery
B) Computer
C) Software
D) Evacuator tip
Q2) Whose responsibility is it to note all supplies needed for the dental office?
A) Administrative assistant
B) Dental hygienist
C) Dental assistant
D) All of the above
Q3) What type of supply is a curing light used in a dental office?
A) Expendable
B) Nonexpendable
C) Capital
D) Variable
Q4) It is not necessary to review invoices received from the dental supply house.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Dental Insurance
Available Study Resources on Quizplus for this Chatper
18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25121
Sample Questions
Q1) Medicaid is a federally mandated dental care program for children and older adults.
A)True
B)False
Q2) The term subscriber used in insurance management refers to the:
A) dentist.
B) employer.
C) male spouse.
D) employee who represents the family unit in relation to the prepayment plan.
Q3) Which of the following is not required on an insurance claim form?
A) Subscriber's social security number
B) Subscriber's date of birth
C) Subscriber's group name
D) Patient's nickname
Q4) Dental claim forms that are submitted electronically must follow guidelines set by:
A) the CDC.
B) HIPAA.
C) the ADA.
D) DANB.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Financial Systems: Accounts Receivable
Available Study Resources on Quizplus for this Chatper
12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/25122
Sample Questions
Q1) Which accounting term indicates the amount incoming to a dental practice?
A) Overhead
B) Gross income
C) Accounts receivable
D) Net income
E) Petty cash
Q2) When writing a collection letter, you should avoid:
A) stating the amount owed.
B) stating the date by which you expect payment.
C) making statements on which you cannot follow through.
D) asking for the money owed within a specified time.
Q3) The bookkeeping system of choice in the dental office is:
A) manual entry.
B) pegboard.
C) computer software.
Q4) What does "NSF" stand for?
A) Not Satisfied Forever
B) Notary Standard Function
C) Non Sufficient Funds
D) Non Situational Findings
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Other Financial Systems
Available Study Resources on Quizplus for this Chatper
30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/25123
Sample Questions
Q1) Which of the following web sites can you consult to obtain information about an application for an Employer Identification Number?
A) "http://www.irs.gov/publications"
B) "http://www.ada.org"
C) "http://www.gov.org"
Q2) An employer is required to have every employee complete an Employee's Withholding Allowance Certificate (Form W-4). This form determines the number of exemptions an employee will claim.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) A Federal Tax Deposit Coupon book (Form 8109) is used by an employer to transmit withheld income tax and FICA taxes to the federal depository.
A)True
B)False
Q4) FICA taxes include Social Security and Medicare taxes.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Infection Control Systems
Available Study Resources on Quizplus for this Chatper
31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/25124
Sample Questions
Q1) Which of the following equipment would not be considered for use in hazardous situations?
A) Fire extinguishers
B) Eyewash stations
C) Protective nitrile gloves
D) Patient napkins
E) Masks
Q2) To eliminate record contamination in the treatment room, the clinical chart should be placed:
A) outside the range of aerosols.
B) on the assistant's mobile cart.
C) in the business office.
D) on the fixed cabinetry.
Q3) The medium of transmission for hepatitis B is:
A) saliva.
B) nose and throat discharge.
C) blood.
Q4) Reusing gloves after washing them increases the risk of disease transmission. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Planning and Managing Your Career Path
Available Study Resources on Quizplus for this Chatper 14 Verified Questions 14 Flashcards
Source URL: https://quizplus.com/quiz/25125
Sample Questions
Q1) What is the percentage of jobs obtained through networking?
A) 10%
B) 30%
C) 75%
D) 80%
Q2) Before asking for a raise, you should conduct a self-evaluation to determine if you are justified in making such a request.
A)True
B)False
Q3) All of the following are considered hard skills that dentists look for in an employee except:
A) teamwork skills.
B) positive attitudes.
C) technical skills.
D) leadership skills.
Q4) Which of the following should be avoided during a job interview?
A) Being prepared to answer a variety of questions
B) Being too aggressive
C) Neatness
D) Accuracy
To view all questions and flashcards with answers, click on the resource link above. Page 20