Decision Support Systems
Textbook Exam Questions
Course Introduction
Decision Support Systems is a course focused on the design, development, and implementation of computer-based information systems that assist managers and decision-makers in solving semi-structured and unstructured problems. The course explores the theoretical foundations and practical applications of decision support tools, including data management, model building, and user interfaces. Students will learn how to leverage artificial intelligence, data analytics, and simulation models to enhance decision-making in various business and organizational contexts. Emphasis is placed on real-world case studies and hands-on projects that demonstrate how decision support systems can improve organizational effectiveness and strategic planning.
Recommended Textbook
MIS Essentials 4th Edition by David M. Kroenke
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14 Chapters
1118 Verified Questions
1118 Flashcards
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) Explain the management and use of information systems.
Answer: Information systems must be developed,maintained and,because business is dynamic,they must be adapted to new requirements.To create an information system that meets your needs,you need to take an active role in that system's development.In addition to management tasks,you will also have important roles to play in the use of information systems.For example,when using an information system,you will have responsibilities for protecting the security of the system and its data.You may also have tasks for backing up data.
Q2) "The number of transistors per square inch on an integrated chip doubles every 18 months." This observation is known as ________ Law.
A) Murphy's
B) Moore's
C) Amdahl's
D) Metcalfe's
Answer: B
Q3) Experimentation only increases the fear of failure.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Business Processes, information Systems, and Information
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Sample Questions
Q1) In the five-component framework of an IS,the actors are hardware and people.
A)True
B)False
Answer: True
Q2) According to the business process modeling notation standard,the start of a business process is symbolized by a circle having a thick border.
A)True
B)False
Answer: False
Q3) ________ represent the movement of data from one activity to another.
A) Data charts
B) Data buses
C) Data modules
D) Data flows
Answer: D
Q4) What is a business process? Define activities.
Answer: A business process is a network of activities for accomplishing a business function.Activities are specific tasks that need to be accomplished as part of the process.
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Chapter 3: Organizational Strategy, information Systems, and Competitive Advantage
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Sample Questions
Q1) Manufacturing systems avoid linkages to reduce inventory costs.
A)True
B)False
Answer: False
Q2) According to Porter,to be effective,the organization's goals and activities must be consistent with the organization's ________.
A) structure
B) competitors
C) strategy
D) workforce
Answer: C
Q3) A business that selects a differentiation strategy would ________.
A) add cost to an activity provided it has a positive margin
B) provide essential functions at lowest costs
C) imitate rival companies' strategy and products
D) always try to price its products' higher than its competitors' products
Answer: A
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Page 5
Chapter 4: Hardware and Software
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Sample Questions
Q1) Briefly describe how a computer works.
Q2) ________ is the process whereby multiple operating systems share the same hardware.
A) Machine coding
B) Virtualization
C) License sharing
D) Cloud computing
Q3) CPU speed is expressed in cycles called ________.
A) hertz
B) bytes
C) bits
D) meters per second
Q4) What are the two important software constraints? Explain with suitable examples.
Q5) The speed and costs of central processing units are the same across multiple hardware vendors.
A)True
B)False
Q6) A terabyte is a larger unit than a petabyte.
A)True
B)False
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) Which of the following best describes the metadata in a database?
A) data that cannot be used as an information resource
B) special data that describes the structure of a database
C) data that describes a Web page
D) special data that is unique to a specific user
Q2) Define SQL.
Q3) Security requirements are more stringent for traditional applications than for browser-based ones.
A)True
B)False
Q4) In a database,a key is a column or group of columns that identifies a unique row in a table.
A)True
B)False
Q5) Which of the following is a drawback of the relational database processing model?
A) It utilizes an extensive amount of storage space.
B) It requires powerful processors to function.
C) It was never a natural fit with business documents.
D) It does not enable document piece-making via normalization.
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Chapter 6: The Cloud
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Sample Questions
Q1) A routing server determines which CDN server should respond to a request in real-time.
A)True
B)False
Q2) Phobas Inc.offers an online service which stores notes made by customers on the cloud.When a customer enters notes on one device,it gets updated in all the devices he/she owns.Which of the following cloud-based offerings is being provided to the customers?
A) virtual private cloud
B) platform as a service (PaaS)
C) software as a service (SaaS)
D) infrastructure as a service (IaaS)
Q3) What is a private cloud? What are its limitations?
Q4) Organizations that are required by law to have physical control over their data can also benefit from cloud computing.
A)True
B)False
Q5) Remote action systems increase time and travel expenses.
A)True
B)False
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) Inherent processes save organizations from expensive and time-consuming business process reengineering.
A)True
B)False
Q2) Which of the following is most likely to make use of an inter-enterprise information system?
A) hospitals
B) drug salespersons
C) PRIDE systems
D) physician partnerships
Q3) Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.
A)True
B)False
Q4) Personal information systems generally support around 10 users.
A)True
B)False
Q5) Explain workgroup information systems.
Q6) What are some of the benefits of EAI?
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) In the context of management,transcendence means loss of control of employees.
A)True
B)False
Q2) Being linked to a network of highly regarded contacts is a form of ________.
A) social credential
B) personal reinforcement
C) mobility
D) nepotism
Q3) Since the benefits of Enterprise 2.0 result from emergence,there is no way to control for either effectiveness or efficiency.
A)True
B)False
Q4) Social media application providers create the features and functions of the site,and they compete with one another for the attention of user communities and SM sponsors.
A)True
B)False
Q5) Explain the people component of social media information systems (SMIS)with respect to the user and sponsor organizational roles.
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Page 10
Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) A ________ is a data collection that addresses the needs of a particular department or functional area of a business.
A) data mart
B) data room
C) datasheet
D) dataspace
Q2) Push options are manual when emails or collaboration tools are used for BI publishing.
A)True
B)False
Q3) Static reports are business intelligence documents that are updated at the time they are requested.
A)True
B)False
Q4) Which of the following refers to data in the form of rows and columns?
A) granulated data
B) structured data
C) nonintegrated data
D) problematic data
Q5) What is unsupervised data mining?
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Chapter 10: Information Systems Development
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Q1) The easiest and cheapest time to alter the information system is in the ________ phase of the systems development life cycle.
A) requirements analysis
B) system definition
C) component design
D) implementation
Q2) When compared to program development,systems development is ________.
A) narrower in focus
B) less comprehensive
C) broader in scope
D) more technical
Q3) What are the five phases of the systems development life cycle (SDLC)?
Q4) Plunge installation is sometimes called direct installation.
A)True
B)False
Q5) Interviews are conducted with system users in the requirements analysis phase of the systems development life cycle.
A)True
B)False
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Chapter 11: Information Systems Management
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Q1) The ________ group's purpose is to protect information assets by establishing standards and management practices and policies.
A) outsourcing relations
B) operations
C) development
D) data administration
Q2) As a user of IS,an employee has a responsibility to avoid ________.
A) unauthorized hardware modifications
B) changing system password frequently
C) backup procedures
D) applying software patches
Q3) What is the typical structure of an organization's IS department?
Q4) ________ is the process of hiring another organization to perform a service.
A) Insourcing
B) Outsourcing
C) Crowdsourcing
D) Open-sourcing
Q5) Explain the responsibilities of information systems users.
Q6) What are the responsibilities of the technology office of a firm's IS department?
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Chapter 12: Information Security Management
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Sample Questions
Q1) ________ includes viruses,worms,Trojan horses,spyware,and adware.
A) Malware
B) Metadata
C) Shareware
D) Firewall
Q2) Which of the following is a synonym for phishing?
A) drive-by sniffing
B) email spoofing
C) IP spoofing
D) system hacking
Q3) Describe the terms phishing,spoofing,and sniffing.
Q4) A ________ has a microchip that is loaded with identifying data.
A) payment card
B) biometric passport
C) smart card
D) flashcard
Q5) The existence of accounts that are no longer necessary do not pose any security threats.
A)True
B)False
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Chapter 13: Extension A1: Collaboration Information Systems
for Decision Making,problem Solving,and Project Management
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Q1) The primary function of a collaboration information system is information security.
A)True
B)False
Q2) Business professionals are primarily concerned about the successful outcome of collaboration.
A)True
B)False
Q3) ________ decisions are those that support broad-scope,organizational issues.
A) Strategic
B) Critical
C) Operational
D) Managerial
Q4) Which of the following is true of project data?
A) It is not part of the collaboration's work product.
B) Project data is data that is used to manage the project.
C) It should recommend solutions for a problem-solving project.
D) Project data is not subject to iteration and feedback.
Q6) Differentiate between project data and project metadata. Page 15
Q5) Explain the three primary criteria for successful collaboration.
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Chapter 14: Extension A2: Collaborative Information
Systems for Student Projects
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Q1) Using file servers to share documents is better than sending files as email attachments.
A)True
B)False
Q2) Systems that provide version management track changes to documents and provide features and functions to accommodate concurrent work.
A)True
B)False
Q3) With the minimal collaboration tool set,a participant should be able to collaborate with his team,though he will get little support from the software.
A)True
B)False
Q4) Videoconferencing is likely to be less intrusive than text chat.
A)True
B)False
Q5) In version-control systems,shared documents are often placed in shared directories,called libraries.
A)True
B)False
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