Decision Support Systems
Midterm Exam
Course Introduction
Decision Support Systems (DSS) explores the design, development, and implementation of computer-based systems that support decision-making activities within organizations. This course introduces students to the core concepts, components, and architectures of DSS, emphasizing both the theoretical underpinnings and practical applications. Topics include data management, modeling, user interface design, and integration with organizational processes. Students will learn to analyze real-world business problems, use analytical techniques, and develop prototypes that aid complex decision-making. Through hands-on projects and case studies, the course equips participants with the skills to evaluate and implement DSS solutions that enhance organizational effectiveness and efficiency.
Recommended Textbook
Business Driven Information Systems 4th Canadian Edition by Paige Baltzan
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12 Chapters
1579 Verified Questions
1579 Flashcards
Source URL: https://quizplus.com/study-set/2523
Page 2
Chapter 1: Information Systems in Business
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/50131
Sample Questions
Q1) The four common information sharing cultures include information-functional culture, information-sharing culture, information-inquiring culture, and information-discovery culture.
A)True
B)False
Answer: True
Q2) Rivalry among existing competitors is ________ when competition is fierce in a market.
Answer: high
Q3) ____________ information systems is the function that plans for, develops implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization.
Answer: Management
Q4) The Five Forces Model, the three generic strategies, and value chain analysis are all methods by which organizations can assess their _______ advantage.
Answer: competitive
Q5) The three generic strategies are broad _____________ approaches that organizations fall under.
Answer: competitive
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Chapter 2: Strategic Decision Making
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/50127
Sample Questions
Q1) What are the capabilities of OLAP?
A) consolidation of data
B) drill-down data
C) slice-and-dice data
D) All of the above
Answer: D
Q2) Mail-order companies use neural networks to determine which customers are and are not likely to order from their catalogues.
A)True
B)False Answer: True
Q3) Which of the following is not a measure of effectiveness IS metric?
A) Usability
B) Customer satisfaction
C) Financial Return on Investment
D) System availability
Answer: D
Q4) Organizations use _________ information to make ad hoc decisions. Answer: analytical
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Chapter 3: E-Business
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155 Verified Questions
155 Flashcards
Source URL: https://quizplus.com/quiz/50126
Sample Questions
Q1) All of the following are categories of KMS tools except:
A) knowledge repositories
B) expertise tools
C) search and data mining tools
D) email
Answer: D
Q2) Organizations are creating knowledge from information extracted from:
A) massive data and information repositories.
B) document collections and customer communications.
C) consultant reports.
D) All of the above.
Answer: D
Q3) Knowledge management has assumed greater urgency in Canadian business over the past few years as millions of baby _________ plan to retire.
Answer: boomers
Q4) Knowledge management systems are very costly and they are always a drain on revenue.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Ethics and Information Security
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140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/50125
Sample Questions
Q1) What is an integration?
A) Allows separate systems to communicate directly with each other
B) Takes information entered into a given system and sends it to the database
C) Takes information entered into a given system and sends it to other processes
D) Takes information entered into a given system and sends it to the DBMS
Q2) Data _________ is the process of analyzing data to extract information not offered by the raw data alone.
Q3) A data __________ contains a subset of data warehouse information.
Q4) List and describe the various benefits an organization can expect to receive from BI deployment?
Q5) Ideally, an organization only wants to build forward integrations.
A)True
B)False
Q6) Describe the broad levels, formats, and granularities of information.
Q7) Distinguish between information accuracy and completeness with examples.
Q8) The trade-off for perfect information lies in accuracy versus _____.
Q9) One of the advantages found in a relational database is increased information redundancy.
A)True
B)False Page 6
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Page 7
Chapter 5: It Architectures
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/50124
Sample Questions
Q1) What is an associate program?
A) A box running across a Web page that is often used to contain advertisements
B) A program that allows businesses to generate commissions or referral fees from an Internet site
C) A technique that induces websites or users to pass on a marketing message to other websites or users
D) The ability of an organization to give its customers the opportunity to tailor products or services to customer's specifications
Q2) The following technology is a new way of doing things that initially does not meet the needs of existing customers.
A) Disruptive technology
B) Sustaining technology
C) Entertaining technology
D) All of these
Q3) Which one of the following is a C2C type of community?
A) Communities of interest
B) Communities of relations
C) Communities of fantasy
D) All of these
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Page 8
Chapter 6: Databases and Data Warehouses
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Much like data, VoIP traffic can be__________________, captured, or modified.
Q2) Explain how a wireless device can help an organization perform business anywhere, anyplace, anytime.
Q3) ____________ defines the specific responsibilities of the service provider and sets the customer expectations.
Q4) A PDA differs from a normal cell phone in that it has an operating system and local storage, so users can add and store data, send and receive email, and install programs to the phone as they could with a smartphone.
A)True
B)False
Q5) Wireless means the technology can travel with the user, but it is not necessarily in real-time.
A)True
B)False
Q6) A global ____________ system is a device that determines current latitude, longitude, speed, and direction of movement.
Q7) Radio frequency identification tags have the potential to reinvent the ___________ chain.
Page 9
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Chapter 7: Networks, Telecommunications, and Wireless Computing
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/50122
Sample Questions
Q1) ERP systems are not fundamentally ready for the external world of e-business.
A)True
B)False
Q2) The development of a production schedule is a feature that is available in the:
A) Accounting and Finance ERP component
B) Production and Materials Management ERP component
C) Human Resources ERP component
D) None of these
Q3) One of the three basic attributes of a successful ERP project is solid __________ plans.
Q4) Which component of an ERP system includes credit-management feature?
A) Accounting and finance component
B) Production and managerial management component
C) Human resource component
D) Production and materials management component
Q5) __________ is the B2B purchase and sale of supplies and services over the Internet.
Q7) ____________ manages the transportation and storage of goods. Page 10
Q6) Human resource components have the ability to identify employees that are likely to ________ the company.
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Chapter 8: Supply Chain Management
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92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/50121
Sample Questions
Q1) Low-cost market segments are frequently very large, and many companies are lured by the potential for significant profits, which are associated with large unit volumes of product.
A)True
B)False
Q2) Describe the five key competitive priorities that translate directly into characteristics that are used to describe various processes by which a company can add value to its OM decisions.
Q3) _____________________ is responsible for managing the core processes used to manufacture goods and produce services.
Q4) In a supply chain, payment flows in the direction of ________.
Q5) The goal of six sigma quality is to detect potential problems to prevent their occurrence and achieve no more than 4.3 defects per million opportunities.
A)True
B)False
Q6) Define the relationship between supply chain management and decision making.
Q7) The goal of ___________ quality standard is to detect potential problems to prevent their occurrence and achieve no more than 3.4 defects per million opportunities.
Page 12
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Chapter 9: Customer Relationship Management
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110 Verified Questions
110 Flashcards
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Sample Questions
Q1) McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.
Q2) What focuses on keeping vendors satisfied by managing alliance partner and reseller relationships that provide customers with the optimal sales channel?
A) Supplier relationship management
B) Partner relationship management
C) Employee relationship management
D) None of these
Q3) _________ management systems target sales opportunities by finding new customers or companies for future sales.
Q4) Cross-selling is selling _________ products or services to a customer.
Q5) _____________________ to deliver CRM applications will continue to be a major trend, as will the use of analytical tools and the availability of mobile CRM application offerings.
Q6) SRM systems also help an organization communicate with its suppliers by providing a seamless communication channel where data can be shared and accessed by both parties.
A)True
B)False
13
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Chapter 10: Enterprise Resource Planning and Collaboration Systems
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200 Verified Questions
200 Flashcards
Source URL: https://quizplus.com/quiz/50130
Sample Questions
Q1) A(n) __________ use policy contains general principles to guide the proper use of the Internet.
Q2) _________ are people very knowledgeable about computers who use their knowledge to invade other people's computers.
Q3) Fault tolerance is a computer system designed that in the event a component fails, a backup component or procedure can immediately take its place with no loss of service. Fault tolerance can be provided with software, or embedded in hardware, or provided by some combination
A)True
B)False
Q4) Which of the following is not considered an ePolicy?
A) Acceptable use policy
B) Internet use policy
C) Ethical computer use policy
D) None of these
Q5) Explain the statement "information has no ethics."
Q6) An organization should implement information security lines of defence through people first and _______ next.
14
Q7) _________ is unsolicited email.
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Chapter 11: Business Basics
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) ________ uses small teams to produce small pieces of deliverable software using sprints, or 30-day intervals, to achieve an appointed goal.
A) Rapid application development (RAD)
B) Extreme programming (XP)
C) Rational Unified Process (RUP)
D) Scrum
Q2) Which of the following is/are the influential driver(s) affecting the growth of outsourcing markets?
A) Core competencies
B) Rapid growth
C) Industry changes
D) All of these
Q3) What is the number one reason that IT projects fall behind schedule or fail?
A) Change in business goals during the project
B) Lack of support from business management
C) Poor planning or poor project management
D) Change in technology during the project
Q4) Managing people is one of the hardest and most critical efforts a(n) ______________ manager undertakes.
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Chapter 12: Business Process
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/50128
Sample Questions
Q1) Which of the following is not a primary business goal of enterprise architectures?
A) Reduce costs/improve productivity
B) Improve customer satisfaction
C) Generate goals
D) Create competitive advantages
Q2) ____________ architecture determines how applications integrate and relate to each other.
Q3) What is agile MIS architecture, and why is it important to an organization?
Q4) Loose coupling is the capability of services to be joined together on demand to create composite services, or disassembled just as easily into their functional components.
A)True
B)False
Q5) What are the regulatory issues concerning international telecommunications?
A) Dealing with transborder data flow restrictions
B) Managing international telecommunication regulations
C) Handling international politics
D) All of these.
Q6) List and describe the five characteristics of agile MIS architecture.
Page 16
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