Cross-Cultural Management
Chapter Exam Questions
Course Introduction
Cross-Cultural Management explores the complexities of working in globalized environments, focusing on how cultural differences impact organizational behavior, communication, leadership, and decision-making. The course equips students with theoretical frameworks and practical strategies for managing multicultural teams, negotiating across cultures, and navigating potential conflicts. Emphasizing the role of cultural intelligence and adaptability, students learn to recognize and value diverse perspectives, foster inclusive work environments, and develop the skills necessary to lead effectively in a variety of international and cross-cultural contexts.
Recommended Textbook
Intercultural Communication in the Global Workplace 5th Edition by Iris Varner
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Page 2
Chapter 1: Culture and Communication
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Sample Questions
Q1) The study of culture is not something businesspeople need to spend a lot of time on,since businesspeople are the same around the globe.
A)True
B)False
Answer: False
Q2) Two broad approaches to social science research are
A) individuals and whole cultures
B) positivist and interpretivist paradigms
C)emic and etic studies
D)intercultural and cross-cultural communication
Answer: B
Q3) Attitudes are the same thing as values.
A)True
B)False
Answer: False
Q4) A schema is a mental representation about something such as a culture.
A)True
B)False
Answer: True
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Chapter 2: The Role of Language in Intercultural Business Communication
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Sample Questions
Q1) The industrialized countries have come to an agreement on what is an acceptable format for business letters and reports.
A)True
B)False
Answer: False
Q2) Briefing the interpreter on the topic of discussion before the meeting will enhance the effectiveness of the meeting.
A)True
B)False
Answer: True
Q3) English is the most widely accepted language for business;therefore,native English speakers do not need to learn a foreign language.
A)True
B)False
Answer: False
Q4) In American English,6/5/19xx refers to June 5th,19xx.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Getting to Know Another Culture
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Sample Questions
Q1) As the textbook points out,businesspeople do not need to concern themselves with cultural attitudes towards death.
A)True
B)False
Answer: False
Q2) Uncertainty is the same thing as risk.
A)True
B)False
Answer: False
Q3) The world religion with the greatest number of believers is Buddhism
A)True
B)False
Answer: False
Q4) Stereotypes are
A) never OK
B) oversimplified generalizations
C) the opposite of mental categories
D) two opposing views in stereo
Answer: B
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Chapter 4: The Self and Croups
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Sample Questions
Q1) The individual
A) is the basic unit of society in individualist cultures
B) is the starting point for decisions in collectivist cultures
C) is important in cultures that value interdependence
D) is important in cultures that can be called collectivist
Q2) Interdependent self-construal is the same thing as collectivism.
A)True
B)False
Q3) Self-construal is either interdependent or co-dependent A)True B)False
Q4) Form is the same thing as formal,and the opposite of informal. A)True B)False
Q5) In some cultures,to pay back a favor to clear the indebtedness is to terminate the relationship.
A)True B)False
Q6) Discuss the cultural dimension of individualism-collectivism in relation to two cultures of your choice.
Page 6
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Chapter 5: Organizing Messages to Other Cultures
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Sample Questions
Q1) Indirect plan is
A) preferred by cultures that value individual responsibility--both credit and blame
B) preferred by cultures that communicate about results
C) preferred by low-context cultures for persuasion
D) preferred by high-context cultures only for persuasion
Q2) Describe the direct plan for organizing messages and discuss the cultural reasons for preference (or distaste)for it in at least two cultures.
Q3) One way to communicate about a solution to a problem is through narrative.
A)True
B)False
Q4) When communicating about problems,members of high-context cultures may refer to past experiences for assurance of correct solutions.
A)True
B)False
Q5) Channel choice (email,face-to-face,telephone)for communication is not affected by culture.
A)True
B)False
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Chapter 6: Nonverbal Language in Intercultural Communication
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Sample Questions
Q1) In Japanese culture,eye contact is related to honesty.
A)True
B)False
Q2) Paralanguage refers to the sounds we make but not the words we use.
A)True
B)False
Q3) Define the term paralanguage and discuss the role of paralanguage in intercultural communication.
Q4) In which of the following cultures are men most likely to show their anger through big gestures?
A)Saudi Arabia
B)Japan
C)China
D)New Zealand
Q5) The open office arrangement in Japan emphasizes
A)The importance of the group
B)A lack of trust for individual workers
C)The hierarchy in the organization
D)The role of the individual
Page 8
Q6) What can you learn about the Japanese by studying the layout of their offices?
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Page 9
Chapter 7: Cultural Rules for Establishing Relationships
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Q1) Which does not describe American business communication?
A)Clarity is more important than harmony.
B)The goal is to get the message across.
C)The argument should show the logical connection between ideas.
D)Americans want to get a feel for the other person before they start with detailed business discussions.
Q2) Power distance is a concept that was developed by Hofstede to describe
A)The acceptance by the less powerful members of a society of unequal power distribution between members of that society
B)The power difference between members of a society
C)The power differential between developed and less developed countries
D)The power difference between men and women.
Q3) Discuss the role of hospitality in establishing business relationships. Give specific examples of conventional hospitality in several cultures. What cultural priorities are reflected in these conventions?
Q4) Since the Japanese have a strong group orientation,a cocktail party is an effective way to bring people together.
A)True
B)False
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Chapter 8: Information, Decisions, and Solutions
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Sample Questions
Q1) Information management in companies today requires technology to capture and store information.
A)True
B)False
Q2) Informal information sources are not very reliable.
A)True
B)False
Q3) High-context cultures
A) rely on information that comes in measurable units
B) view information as externalized,outside of people
C) view information with reference to the context
D) prefer information that is quantifiable
Q4) In results cultures like the United States,conflict is not usually viewed as having the potential to damage relationships.
A)True
B)False
Q5) How people in a culture makes decisions is an important factor in cross-cultural encounters.
A)True
B)False
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Chapter 9: Intercultural Negotiation Teams
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Sample Questions
Q1) When collectivist and individualist teams negotiate:
A) both teams,regardless of culture,rank issues the same
B) both teams have the same attitude about using time efficiently
C) both teams have a desire to "win"
D) both teams begin with generalities and continue using general references
Q2) Negotiation is a special communication task that has specific characteristics and factors. Six factors include focus,honor,verbal style (direct or indirect),form,emotion,and silence.Discuss two with reference to two contrasted cultures.
Q3) Individuals value being on teams because they want to develop a record of cooperative achievement.
A)True
B)False
Q4) The Chinese appeared more flexible about uncertainty and were able to explore a relationship with Canwall without tying it to a deal. The Canadians had less willingness to tolerate uncertainty,and indeed had convinced themselves they had successfully closed the deal by the time they left China.
Q5) Discuss expectations for negotiation outcomes. The three components you should address are goals,notions of fairness,and the three outcomes.
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Chapter 10: Legal and Governmental Considerations in
Intercultural Business Communication
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Sample Questions
Q1) Jurisdiction of dispute settlements should be a part of contract negotiations.
A)True
B)False
Q2) Islamic Law is based on the Koran
A)True
B)False
Q3) The International Court of Justice hears cases in the area of public international law.
A)True
B)False
Q4) Equal opportunity laws are particularly prominent in high-context cultures.
A)True
B)False
Q5) In a dispute between Greece and Korea the law is that the suit must be heard
A)In Greece
B)In Korea
C)In a third country
D)None of the above
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Q6) Identify the major legal systems and briefly discuss their origins and how they function.
Chapter 11: The Influence of Business Structures and
Corporate Culture on Intercultural Business
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Sample Questions
Q1) A global firm is the same as a multinational firm;it is just a different name.
A)True
B)False
Q2) Companies that have international divisions practice predominantly
A)Polycentric staffing
B)Ethnocentric staffing
C)Geocentric staffing
D)A mixture of a,b,and c
Q3) The global organization is the best form for international businesses.
A)True
B)False
Q4) Companies with similar structures follow the same communication practices.
A)True
B)False
Q5) If the buyer needs a product,the seller must be very effective in intercultural business communication.
A)True
B)False
Q6) How does the structure of a firm influence intercultural communication practices? Page 14
Give specific examples.
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Page 15
Chapter 12: Intercultural Dynamics in the International Company
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Sample Questions
Q1) Which is least true? Intercultural business communication strategy
A)Results from the synergy of culture,business,and communication.
B)Focuses on the creation of a company language.
C)Is influenced by corporate policies.
D)Changes over time.
Q2) The creation of intercultural synergies is an on-going task of intercultural teams.
A)True
B)False
Q3) The text illustrates the intercultural business communication process as the interaction of three variables: culture,business,and communication.Identify at least five sub-variables for each of these three components and discuss their impact on the intercultural business communication process.
Q4) Discuss the stages in the development of effective diverse teams.
Q5) As the business environment changes,the intercultural business communication strategy will change as well.
A)True
B)False
Q6) Why do teams fail,and what can be done to improve teams?
Page 16
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