Cross-Cultural Communication
Mock Exam
Course Introduction
Cross-Cultural Communication explores how people from different cultural backgrounds interact, interpret messages, and navigate social norms in various communication contexts. The course examines key concepts such as cultural identities, verbal and nonverbal communication differences, cultural adaptation, and the impact of globalization on interpersonal and organizational communication. Students will develop practical skills to recognize and overcome barriers to effective cross-cultural exchange, enhance cultural sensitivity, and foster inclusive dialogue in personal, academic, and professional environments.
Recommended Textbook
Intercultural Communication A Contextual Approach 6th Edition by James W. Neuliep
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12 Chapters
305 Verified Questions
305 Flashcards
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Page 2
Chapter 1: The Necessity of Intercultural Communication
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) Defend the basic theme of Chapter One that intercultural communication is a necessity.
Answer: International tensions throughout the world are striking examples of the need for effective and competent intercultural communication.In addition to demonstrating the need for competent intercultural communication,the initial part of the chapter emphasizes that while the challenges of an increasingly diverse world are great,the benefits are even greater.
Q2) Based on Chapter One,define culture.
Answer: an accumulated pattern of values,beliefs,and behaviors,shared by an identifiable group of people with a common history and verbal and nonverbal symbol system.
Q3) Cultures can be defined in terms of the number of people in the population.
A)True
B)False
Answer: False
Q4) During intercultural communication,the message sent is usually not the message received.
A)True
B)False
Answer: True
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Chapter 2: The Cultural Context
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Within a low context culture,interactants primarily will look to the physical,sociorelational,and perceptual environment for information.
A)True
B)False
Answer: False
Q2) Which of the following countries is the most collectivistic?
A)The United States
B)Japan
C)Russia
D)Canada
Answer: B
Q3) During intercultural communication,higher uncertainty is usually associated with lower anxiety.
A)True
B)False
Answer: False
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Page 4
Chapter 3: The Microcultural Context
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Other traits that can distinguish a microcultural group include language or distinctive dress habits.
A)True
B)False
Answer: True
Q2) Which of the following statements is generally true of microcultures?
A)They possess some distinctive physical or cultural trait.
B)They are typically uneducated.
C)They are not naturalized citizens of the United States.
D)They typically live in isolated parts of the country.
Answer: A
Q3) Although considered plain,the Amish style of dress is significant because
A)of its historical accuracy.
B)of its relationship to "shunning."
C)it communicates one's role in the community.
D)it was borrowed from the Mormons.
Answer: C
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Chapter 4: The Environmental Context
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Compare and contrast (do both)high and low load environments.
Q2) Which of the following statements best describes a polychronic time orientation?
A)Time is not tangible,multiple activities can be performed simultaneously,little emphasis on scheduling.
B)Time is compartmentalized but multiple activities can be performed simultaneously.
C)Time is compartmentalized,schedules are paramount,time is tangible and valuable.
D)Multiple activities can be performed simultaneously,but scheduling is paramount.
Q3) Fixed-feature space includes that which is moveable (usually within semifixed-feature space),such as furniture.
A)True
B)False
Q4) The terrestrial environment for all cultures is the planet Earth.
A)True
B)False
Q5) Compare and contrast monochronic and polychronic time orientations.
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Chapter 5: The Perceptual Context
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) Ethnocentrism serves a valuable function when one's central group is under actual attack or threat of attack because it forms the basis for patriotism and the willingness to sacrifice for one's central group.
A)True
B)False
Q2) The perception that one's in-group is the center of everything whereby all other groups are scaled and rated with reference to the in-group is called
A)categorization.
B)stereotyping.
C)ethnocentrism.
D)authoritarianism.
Q3) Semantic long-term memory refers to
A)the preservation of auditory stimulation.
B)the type of information pertaining to the unique experiences of the individual.
C)the preservation of a person's general conceptual world.
D)the preservation of iconic stimulation.
Q4) Describe the difference between categorization and stereotyping.
Q5) Describe the three stages of human information processing.
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Chapter 6: The Sociorelational Context
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) The total accumulation of our roles constitutes our A)membership groups.
B)social identity.
C)role hierarchy.
D)voluntary groups.
Q2) An out-group is a group whose attributes are dissimilar from those of the in-group,or that oppose the accomplishment of the in-group's goals.
A)True
B)False
Q3) The nuclear family is prevalent in most
A)high context collectivistic cultures.
B)low context collectivistic cultures.
C)high context individualistic cultures.
D)low context individualistic cultures.
Q4) Usually,though not necessarily,voluntary membership in-groups serve as positive reference groups.
A)True
B)False
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Chapter 7: The Verbal Code: Human Language
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) A direct verbal style is often seen in high-context and collectivistic cultures and is one where the speaker's intentions are hidden or only hinted at during interaction.
A)True
B)False
Q2) In cultures that employ a personal style,the social context dictates word choice,especially personal pronouns.
A)True
B)False
Q3) Cultures that favor an exacting style of communication
A)prefer personalized and often exaggerated speech.
B)say no more or less than is needed.
C)value the use of concise talk and silence.
D)are usually individualistic and high context.
Q4) An instrumental style of communication is receiver and process oriented.
A)True
B)False
Q5) What is the fundamental tenet of the Sapir-Whorf hypothesis and how have contemporary linguists reacted to it?
Q6) Compare and contrast (do both)direct and indirect styles of communication.
Page 9
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Chapter 8: The Nonverbal Code
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Researchers believe that some facial expressions of emotion are universal.
A)True
B)False
Q2) The United States is regarded as a high-contact culture,whereas many Asian countries are considered moderate-contact.
A)True
B)False
Q3) Some languages,called tonal languages,rely on vocalized tones to communicate meaning.
A)True
B)False
Q4) Which of the following channels of nonverbal communication is regarded as universal across cultures?
A)Affect displays
B)Haptics
C)Proxemics
D)Illustrators
Q5) Defend or refute the idea that persons of different races "all look alike."
Q6) Define kinesics and provide examples of kinesic behavior across cultures.
Page 10
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Chapter 9: Developing Intercultural Relationships
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22 Verified Questions
22 Flashcards
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Sample Questions
Q1) According to Confucianism,an individual's conduct in society should be guided by four principles,including
A)tolerance,competence,reduced uncertainty,and similarity.
B)reciprocity,responsiveness,assertiveness,and similarity.
C)humanism,faithfulness,propriety,and wisdom.
D)relational empathy,wisdom,communication,and affiliativeness.
Q2) Across cultures,which of the following is generally the most preferred characteristic in a mate?
A)Similar religious background.
B)Physically attractive.
C)Kind and understanding.
D)Good earning capacity.
Q3) Social networking sites (e.g.,Facebook)are used primarily for social interaction with friends with whom users have a preestablished relationship offline.
A)True
B)False
Q4) How might one's socio-communicative style affect the uncertainty reduction process?
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Chapter 10: Intercultural Conflict
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Face refers to a person's sense of favorable self-worth or self-image experienced during communicative situations.
A)True
B)False
Q2) An obliging communication conflict style is associated with
A)a high self-face concern and a low other-face concern.
B)a high self-face concern and a high other-face concern.
C)a low self-face concern and a low other-face concern.
D)a low self-face concern and a high other-face concern.
Q3) Research has shown that collectivists tend to prefer facework behaviors that defend the self-face or confront the other.
A)True
B)False
Q4) Briefly discuss the fundamental components of the Intercultural Conflict Style (ICS)Inventory.
Q5) Most intercultural conflict involves a certain degree of ethnocentric perceptions and judgments.
A)True
B)False
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Chapter 11: Intercultural Communication in Organizations
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) In Japan,indirect eye contact is a sign of A)conflict.
B)disrespect.
C)concentration.
D)deference.
Q2) Many Japanese organizations practice a seniority-based wage and promotion arrangement where employees are promoted and compensated based on the number of years they have served the organization.
A)True
B)False
Q3) China has now surpassed Germany as the largest exporter of A)automobiles.
B)beer and ale.
C)agriculture.
D)wool.
Q4) Relationships between Mexican managers and their subordinates are generally distant.
A)True
B)False
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Chapter 12: Acculturation, Culture Shock, and Intercultural Competence
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Define and discuss cultural transmutation and how it differs from the four modes of acculturation.
Q2) To the extent that a person endeavors to acquire the beliefs of a single cultural group with the ultimate goal of becoming indistinguishable from other members of the host culture,that person has become
A)marginalized.
B)integrated.
C)isolated.
D)assimilated.
Q3) Host conformity pressure refers to
A)the extent to which natives within the host culture exert pressure on newcomers to conform to their values,beliefs,and practices.
B)the amount of influence the newcomer's group wields in the host culture.
C)the receptivity of the host culture toward newcomers.
D)The receptivity of the newcomers toward the host culture.
Q4) To the extent that the cultures are more similar than different,less acculturative stress is experienced.
A)True
B)False
Page 14
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