Crisis Management
Solved Exam Questions
Course Introduction
Crisis Management explores the strategies, processes, and skills necessary to identify, assess, and respond to unexpected events that threaten an organizations operations, reputation, or stakeholders. The course covers foundational theories of crisis communication, risk assessment, prevention, and recovery, emphasizing the importance of leadership, ethical decision-making, and teamwork during high-pressure situations. Students will analyze real-world case studies, develop crisis communication plans, and practice responding to simulated crises, preparing them to efficiently manage and mitigate the impact of emergencies in various organizational settings.
Recommended Textbook
Disaster Recovery Principles and Practices 1st Edition by April Wells
Available Study Resources on Quizplus
9 Chapters
251 Verified Questions
251 Flashcards
Source URL: https://quizplus.com/study-set/2239
Page 2
Chapter 1: Introduction to Disaster Recovery
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/44514
Sample Questions
Q1) The disaster recovery team will be made up of many different people in the __________ who have a stake in the outcome of recovering from a disaster:
A)Organization
B)Government
C)Community
D)Customer pool
Answer: A
Q2) __________ is an integral part of business continuity planning,but BCP is much broader.
Answer: Disaster recovery
Q3) Electrical failure can lead to __________ failure,which in turn can lead to software failure.
Answer: hardware
Q4) Which of the following is an example of a lack of computer security?
A)Chemical spill
B)Employee death
C)Spam
D)Air conditioning failure
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Preparing to Develop the Disaster Recovery Plan
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/44515
Sample Questions
Q1) Logistics Support Team
A) maintains shipping
B) first responders
C) physically secures backup materials
D) provides assistance to end-users
E) ensures interests of the
Answer: A
Q2) Security Team
A)arranges for outsourcing of security issues
B)maintains proper backup procedures
C)recovers the hardware and the software installations
D)reconfigures software to hardware
E)carries on business logically
Answer: A
Q3) The disaster recovery planning team needs to establish both monitoring functions and __________.
Answer: notification procedures
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Assessing Risk and Impact
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/44516
Sample Questions
Q1) Why must a disaster plan be continually revisited and updated?
A)Threats change
B)Assets change
C)Processes and abilities within the organization change
D)All of the above
Answer: D
Q2) In today's world,the possibility of attack by outside agencies has ___________ dramatically.
A)been exaggerated
B)been downplayed
C)decreased
D)increased
Answer: D
Q3) Phase 3
A)Identify Infrastructure Vulnerabilities
B)Develop a Security Strategy
C)Create a Threat Profile
Answer: B
Q4) All disasters and emergencies have a(n)________________ impact.
Answer: business
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Prioritizing Systems and Functions for Recovery
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/44517
Sample Questions
Q1) Conducting a(n)__________ of the disaster recovery documentation for accuracy should be a standard practice for the organization.
A)weekly audit
B)daily check
C)annual review
D)restructuring
Q2) What provides a simple mechanism for determining what hardware is located in what location?
A)Taking a physical inventory monthly
B)Taking a physical inventory weekly
C)Bar coding all assets and scanning into an inventory system
D)Tagging all assets and keeping a written log of their location
Q3) Unfortunately,hardware tracking still requires some __________ effort on the part of the organization,regardless of which method an organization chooses to track the assets.
A)manual
B)electronic
C)minor
D)expensive
Q4) Not every "event" impacting an organization can be considered a(n)__________.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Identify Data Storage and Recovery Sites
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/44518
Sample Questions
Q1) Which of the following is an appropriate method for backing up your data?
A)online
B)hard disk
C)tape
D)All of the above
Q2) Which of the following is more likely to be overlooked by the disaster recovery planning team?
A)hardware
B)data
C)software
D)backups
Q3) Restoring an entire tape is __________ labor and time intensive than recovering a single deleted file.
Q4) Which of the following governmental regulations deals with health and insurance information privacy protection for individuals?
A)Gramm-Leach-Bliley Act
B)Sarbanes-Oxley Act
C)HIPAA
D)All of the above
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Developing Plans, Procedures, and Relationships
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/44519
Sample Questions
Q1) It is important to remember that the recovery plan is a(n)__________ document.
Q2) Which backup allows very large amounts of data to be backed up in a matter of seconds or just a few minutes?
A)full backups
B)incremental backups
C)split-mirror backups
D)none of the above
Q3) What is one of the first things to be done after a recovery or drill?
A)Have everyone that was involved sit down and debrief.
B)Decide who is at fault for any failures in the system.
C)Notify the disaster recovery team that a disaster has taken place.
D)All of the above.
Q4) In the case of the recovery document,what is a recovery scenario?
A)the instructions on how to recover
B)the different kinds of ways that the organization may be called upon to recover
C)the written plan needed in case of a disaster
D)the backup site needed in case of a disaster
Q5) An organization's plan to maintain its profitability is only as good as its supply chain's ability to __________.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Developing Procedures for Special Circumstances
Available Study Resources on Quizplus for this Chatper
20 Verified Questions
20 Flashcards
Source URL: https://quizplus.com/quiz/44520
Sample Questions
Q1) Where should you keep disaster recovery documents?
A)In a safety deposit box in another city
B)With every set of backups that the organization maintains for the eventuality of a disaster recovery
C)With the organization under contract
D)All of the above
Q2) What is often left out of support contracts related to the recovery site?
A)The SLAs
B)The eventuality of a second disaster occurring at the recovery site
C)The cost of using the recovery site
D)The frequency of disaster drills
Q3) How are gaps in a recovery plan typically found?
A)During a declared disaster
B)Observing how other businesses react to a disaster
C)In the cycle of planning,backing up,testing recovery,and restarting the cycle
D)All of the above
Q4) It is common to assume that because there are __________ in place,the recovery will go smoothly because the hardware is compatible.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Q5) __________ can happen at any time,even when you're already in the midst of one.
Chapter 8: Testing the Disaster Recovery Plan
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/44521
Sample Questions
Q1) With change control in place,changes usually have to pass through __________.
A)the disaster recovery team
B)upper management
C)the change control board
D)IT
Q2) A well-tuned and repeatable test plan needs to be __________.
A)written
B)organized
C)acquired
D)memorized
Q3) The least intrusive sections of the plan can be tested _________ hours.
A)after business
B)during normal business
C)during peak business
D)during offline
Q4) The smaller the company the __________ likely it will be that change control will be applied to the disaster recovery document when new software or hardware is acquired or retired.
Q5) One of the considerations in disaster recovery testing is the __________ that the exercise will have on the organization.
10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Continued Assessment of Needs, Threats, and Solutions
Available Study Resources on Quizplus for this Chatper
21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/44522
Sample Questions
Q1) What can be learned from a failed recovery test?
A)the time necessary for a full recovery
B)the list of possible disasters
C)the existence of forgotten applications that were not backed up
D)all of the above
Q2) What is the next vital step after a recovery test?
A)Decide where to place blame on the things that went wrong.
B)Meet as a team and discuss lessons learned.
C)Determine the order in which backups need to be restored.
D)All of the above.
Q3) What type of threat occurs when a Web page is faked to look exactly like a legitimate company's Web page?
A)Repudiation
B)Denial of Service
C)Tampering
D)Spoofing
Q4) A type of attack waged on a network in an attempt to flood the network,thereby preventing legitimate access,is called a(n)__________ attack.
Page 11
To view all questions and flashcards with answers, click on the resource link above.