Crisis Management Question Bank
Course Introduction
Crisis Management explores the strategies, tools, and frameworks necessary for organizations to anticipate, respond to, and recover from unexpected disruptive events. This course examines the key phases of crisis management, including preparedness, mitigation, response, and recovery, with a focus on real-world case studies from business, government, and non-profit sectors. Students will learn to assess risks, develop crisis communication plans, coordinate with stakeholders, and maintain organizational resilience under pressure. Emphasis is placed on decision-making under uncertainty, ethical considerations, and the importance of leadership and teamwork during crises.
Recommended Textbook
Crisis Intervention Strategies 8th Edition by Richard
Available Study Resources on Quizplus
19 Chapters
881 Verified Questions
881 Flashcards
Source URL: https://quizplus.com/study-set/1249
Page 2
K. James
Chapter 1: Approaching Crisis Intervention
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/24653
Sample Questions
Q1) Psychological First Aid involves which of the following?
A)Initiating contact in a compassionate manner
B)Confronting hysterical paralyzing behaviors
C)Identifying long term needs
D)Ignoring the immediate needs of disaster survivors in favor of resolving developmental problems
Answer: A
Q2) Chaos theory is a positive theory of crisis because it causes new,previously unknown solutions to be found.
A)True
B)False
Answer: True
Q3) Transcrisis points are frequently accompanied by transcrisis states that occur during interventions.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Culturally Effective Helping
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/24662
Sample Questions
Q1) It has been proven that Asian and Latino cultures have a much more collectivist world view than Americans.
A)True
B)False
Answer: False
Q2) A smart crisis worker would attempt to enlist help and support from members of the indigenous community.
A)True
B)False
Answer: True
Q3) Laura Brown uses the___________ model to delineate her social locations approach.
A)ADDRESSING
B)RESPECTFUL
C)DEBRIEFING
D)MULTICULT
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: The Intervention and Assessment Models
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/24660
Sample Questions
Q1) Minimizing the physical and psychological danger to self and others is a simple way of defining:
A)the Hybrid model.
B)providing client support.
C)short term plans.
D)client safety.
Answer: D
Q2) Of the following neurological factors that may contribute to the severity of a crisis,which is not true?
A)Neurotransmitter discharge during a crisis,while dramatic,is always of intense,short duration.
B)Long-term,chronic changes in neurotransmitters have been linked to mental illness.
C)One's gene pool may have something to do with "catch" rates
D)A client forgetting to take psychotropic drugs to control mental illness.
Answer: A
Q3) The task model is mostly passive in what it attempts to do.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Tools of the Trade
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/24649
Sample Questions
Q1) Promoting expansion means:
A)to have clients engage in a number of plans.
B)supporting clients as they attack multiple facets of the problem.
C)opening up clients tunnel vision in regard to the problem.
D)mobilizing the client to stay in the crisis situation.
Q2) An owning statement most generally starts with the pronoun:
A)I.
B)You.
C)We.
D)They.
Q3) An owning statement does which of the following?
A)Puts responsibility directly on the client to respond
B)Allows the worker to safely cathart about his or her own issues
C)Uses positive reinforcement to approximate a client towards a larger goal
D)None of these define what an owning statement is.
Q4) Closed questions are useful in crisis intervention to:
A)request description.
B)encourage expansion.
C)increase focus.
D)express empathy.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Crisis Case Handling
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/24648
Sample Questions
Q1) Even when clients successfully work their way through a crisis there may be problems with termination.
A)True
B)False
Q2) Of the following,which is not a major reason for community mental health centers' decrease in service to the chronically mentally ill?
A)Their inability to pay or get insurance coverage by gatekeeping HMOs
B)De-emphasis of these low functioning individuals by the mental health clinics and a move toward more "normal" clients
C)An inability to find qualified numbers of therapists to staff such clinics for such difficult clients
D)More chronic mentally ill individuals are being returned to the community due to funding cutbacks at state hospitals and prisons.
Q3) Typical CIT training includes learning all of the following except:
A)psychotropic medications and their side effects.
B)fishbowl discussions with the mentally ill.
C)DSM-5 diagnoses.
D)family and consumer perspectives.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Telephone and Online Crisis Counseling
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/24656
Sample Questions
Q1) Netiquette is important because if I MAKE A TYPO AND HIT THE CAPS KEY IT WOULD MEAN TO A SAVVY NET USER THAT I was:
A)shouting at them.
B)deemphasizing previous statements.
C)signifying I needed a time out to think things over.
D)All of the answers are correct.
Q2) A person who was identified as schizotypal would typically need to:
A)have an immediate call to 911 for a call out for a mobile crisis team.
B)have a police CIT member go to the residence because of the danger s/he could be to others.
C)have the worker focus on reality checks in a slow paced supportive manner.
D)express themselves to someone supportive of their odd behaviors and thoughts.
Q3) Which of the following is appropriate in dealing with a self-defeating personality?
A)Getting expert help for immediate consultation with such tough customers
B)Caringly confront their rejected attempts to help them
C)Stressing their talents and the behavioral consequences of sabotaging themselves
D)Interpreting their defense mechanisms and caringly break through their denial
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Posttraumatic Stress Disorder
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/24654
Sample Questions
Q1) All of the following were involved in the classification of PTSD as a diagnosable mental illness,except:
A)the Veterans Administration supported its inclusion.
B)Iraq war veterans began to develop psychological problems after returning from combat.
C)Freud's earlier work on hysteria was "rediscovered" by the American Psychiatric Association.
D)the National Organization of Women pushed for legislation mandating treatment.
Q2) An inappropriate technique for therapeutic intervention with children who suffer from PTSD involves:
A)EMDR.
B)therapeutic play with sand trays and puppets.
C)flooding.
D)emotional catharsis through music,computer art,painting.
Q3) There is little reason to believe that the war in Iraq will produce PTSD casualties among U.S.soldiers as did the war in Vietnam.
A)True
B)False
Q4) Wage an argument for or against EMDR.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Crisis of Lethality
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/24644
Sample Questions
Q1) In crisis intervention,the possibility of dealing with suicidal or homicidal clients is:
A)really pretty rare.
B)ever present.
C)specific to certain groups.
D)dependent on the interventionist.
Q2) Clients who threaten suicide may well do it.
A)True
B)False
Q3) There is essentially no difference country by country in the number of people per capita that commit suicide.
A)True
B)False
Q4) The suicidal/homicidal person who engages in an expressive act of harming self or others is:
A)engaging in an act designed to reduce psychological pain.
B)expressing a specific behavioral tendency towards euthanasia.
C)demonstrating one or more of the common myths about client lethality.
D)manifesting acts that are characteristic of Shneidman's cognitive characteristics.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Sexual Assault
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/24651
Sample Questions
Q1) Discuss the clinical indicators that a child may have been sexually abused.
Q2) Discuss the societal myths regarding rape and sexual assault and how they are so detrimental?
Q3) The female victim of rape may exhibit many responses,including:
A)acting promiscuously.
B)becoming vindictive to significant others who have let her down.
C)appearing unaffected.
D)going on with her life unchanged.
Q4) Therapeutic grounding means putting one's feet on the ground and getting stable again.
A)True
B)False
Q5) An intrusive but effective method for extinguishing PTSD in adult survivors of childhood sexual abuse is______ of the event.
A)psychoanalytic processing
B)behavioral conditioning and desensitization
C)prolonged exposure through flooding and cognitive restructuring
D)mindfulness and acceptance therapy
Q6) What are the reasons men commit rape and some ways that society supports rape?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Partner Violence
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/24658
Sample Questions
Q1) U.S.Department of Justice statistics probably underestimate the magnitude of domestic violence for all of the following reasons,except:
A)cultural norms tolerate and in some instances condone family violence.
B)confidentiality and shame keeps violence a family secret.
C)poor and non-English speaking women are underreported and women who are institutionalized or hospitalized are not included.
D)same-sex domestic violence is counted multiple times in the research.
Q2) Choose one of the domestic violence models discussed in the book.Wage an argument as to why it is the BEST model.
Q3) One of the reasons that same-sex partners do not report battering is the fear they will be "inned."
A)True
B)False
Q4) While court-mandated treatment programs have been mandated for batterers,the evidence that they work to reduce future violence is mixed.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Family Crisis Intervention
Available Study Resources on Quizplus for this Chatper
33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/24646
Sample Questions
Q1) Which of the following statements is true?
A)As a family adjusts in the weeks following a crisis event they must mostly be aware of caring for their own.
B)In the aftermath of a crisis event a family must first concentrate on staying together.
C)Adaption after a crisis involves family learning to depend on themselves.
D)Individual family members continue to make meaning in their lives without interruption.
Q2) Crisis intervention with families involves:
A)using structured family therapy since that is most often effected.
B)using a genogram to understand the family.
C)assessing a family's functioning prior to the crisis.
D)understanding a family from a perspective that allows a flexible approach.
Q3) Setbacks are not typical once families reach the adjustment phase of recovery. A)True
B)False
Q4) Crises always cause a perceptual shift in families and causes them to re-examine life choices.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Personal Loss
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/24661
Sample Questions
Q1) In the Schneider Model of Grief,the stage called gaining perspective on the loss is described as the griever reaching the point of accepting the loss,which is characterized by:
A)reaching a point of accepting that "what is done is done."
B)providing time to make peace with the past.
C)both a and b above are characterized by this particular stage of grief.
D)neither a or b above are characterized by this particular grief stage.
Q2) Grief in the elderly:
A)may be more prolonged than with younger people.
B)is easier because the elderly have suffered loss before.
C)is much the same as with small children.
D)may be easier due to the fewer peers with whom they have to deal.
Q3) The Kubler-Ross model proposes that individuals go through common stages as they experience a loss.
A)True
B)False
Q4) Bereavement overload is real and can be extremely detrimental to workers
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Crisis in Schools
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/24659
Sample Questions
Q1) The NOVA model of crisis intervention in schools should be one of the first responses implemented when a crisis occurs.
A)True
B)False
Q2) When the decision is made that threat level is high and parents and authorities must be notified,the EVJO may become extremely upset.The best thing the crisis worker generally can do is:
A)use "I understand" and "broken record" statements to continuously assure the client is cared for.
B)empathically tell the student to get control of himself/herself.
C)state clearly and empathically what the consequences will be if you (the worker)don't take action.
D)extract a promise that if the client goes willingly,no disciplinary action will be taken.
Q3) Going on hunches or suspicions that a student is suicidal is generally not a good idea.
A)True
B)False
Q4) Discuss risk assessment and intervention with an EVJO student.
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Violent Behavior in Institutions
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/24650
Sample Questions
Q1) A primary component of option therapy is:
A)deciding what medication will be used.
B)deciding who will have control over the client's behavior.
C)that it is only used in emergencies.
D)that it is completely up to the worker as to when it will be used.
Q2) An adequate and comprehensive security plan for an institution should:
A)be simple enough to use.
B)cover every possible contingency.
C)ignore the needs and concerns of staff.
D)identify who,what,and where for disasters.
Q3) The best predictor of violence is:
A)mental illness.
B)history of earlier violent behaviors.
C)time frames,such as during a full moon.
D)an understanding of each clients' personality.
Q4) Validation therapy is used to indicate that the client:
A)has valid concerns.
B)is lucid and in touch with reality.
C)affirms what s/he is saying even though it may have little basis in reality.
D)is about to become violent.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Legal and Ethical Issues
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/24647
Sample Questions
Q1) The idea that truthfulness is thought and action is a test of morality is related to the ethical idea of:
A)fidelity.
B)autonomy.
C)justice.
D)nonmaleficence.
Q2) Consider the ethical principles within the context of your personal values and your reasons for entering crisis or disaster intervention.Explain which of the ethical principles you are likely to prioritize in responding to a crisis or disaster.Why? Discuss how this ethical principle can be both an advantage and a disadvantage to the people in crisis that you serve.
Q3) The idea that persons in crisis are able to make decisions is related to the ethical idea of:
A)beneficence.
B)autonomy.
C)justice.
D)nonmaleficence.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Burnout, vicarious Traumatization, and Compassion Fatigue
Available Study Resources on Quizplus for this Chatper
53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/24657
Sample Questions
Q1) Explain the difference between vicarious traumatization,countertransference,and burnout.
Q2) Of the following,which is not a building block for burnout?
A)Role ambiguity
B)Incompetence
C)Inconsequentiality
D)Isolation
Q3) Highly motivated human service workers are generally immune to burnout.
A)True
B)False
Q4) Vicarious traumatization occurs when the worker begins to see significant others in his or her own life as resembling those who have traumatized the client.
A)True
B)False
Q5) The term burnout comes from mental patients who were burned out physically and mentally.
A)True
B)False
Q6) Why does compassion satisfaction appear to be a buffer against burnout?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Disaster Response
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/24655
Sample Questions
Q1) The exosystem includes:
A)communications created by word-of-mouth,cell phones,and local newspapers.
B)timelines for easing or exacerbating the crisis.
C)the community and even state or regional entities.
D)federal agencies such as NIMH and FEMA.
Q2) Following a disaster,the debriefing of the crisis workers themselves helps such workers deal with the:
A)controversy surrounding CISD.
B)individual crisis worker's personal/professional response to the survivors.
C)different religious beliefs of the microsystem.
D)anticipated stages of the chronosphere.
Q3) The disillusionment phase occurs about three months into the chronosystem of a disaster's aftermath.
A)True
B)False
Q4) The decision stage in a LEMA plan is the point in time in which the decision is of whether to declare an emergency is made.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Chemical Dependency
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/24645
Sample Questions
Q1) The Gateway model of addiction proposes that peers lead the addict through a "gateway" to drugs.
A)True
B)False
Q2) One of the decision variables as to whether a drug abuser will be treated as an in- or outpatient is based on:
A)whether the client is a polyuser.
B)whether the treatment program is AA-based or not.
C)whether the client's withdrawal is going to be severe.
D)how the client will pay for treatment.
Q3) Unbelievably,adult children of alcoholics (ACOAs)tend to marry other alcoholics.
A)True
B)False
Q4) Family members of a chemical dependent may cause further problems for the dependent because of their attempts to keep the family in equilibrium.
A)True
B)False
Q5) Discuss the role of medication-assisted therapy in addiction treatment and present arguments for pros and cons.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Crisishostage Negotiation
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/24652
Sample Questions
Q1) Which of the following is not part of the REACT model acronym?
A)Recognition of the conditions needed to make an incident negotiable
B)Engagement that builds rapport
C)Contracting/Controlling in facilitating an agreement on how to resolve the incident
D)Attunement to the degree of trust
Q2) The stages of a hostage situation are:
A)alarm,crisis,accommodation,and resolution.
B)alarm,containment,negotiation,and resolution.
C)seizure,terrorizing,control,and resolution.
D)demonstration,bargaining,and resolution.
Q3) Expressive behavior in hostage taking has to do with weak individuals becoming powerful by taking hostages.
A)True
B)False
Q4) Negotiators do best when they can establish a continuous state of interdependence between themselves and the hostage takers.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 21