Crisis Management in Psychology
Midterm Exam
Course Introduction
Crisis Management in Psychology explores the theories, strategies, and interventions used by mental health professionals to effectively address psychological crises. The course examines the nature and types of crises including trauma, acute stress reactions, suicidal ideation, and disaster response and emphasizes the development of clinical skills to assess, intervene, and provide support for individuals and groups in distress. Through case studies and practical applications, students learn how to implement evidence-based crisis intervention models, communicate with compassion under pressure, manage their own responses, and collaborate with multidisciplinary teams. Special attention is given to ethical considerations, cultural sensitivity, and self-care for practitioners working in high-stress environments.
Recommended Textbook
Crisis Intervention Strategies 8th Edition by
Richard K. James
Available Study Resources on Quizplus
19 Chapters
881 Verified Questions
881 Flashcards
Source URL: https://quizplus.com/study-set/1249
Page 2
Chapter 1: Approaching Crisis Intervention
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/24653
Sample Questions
Q1) A crisis theory that views the person's crisis as the result of defense mechanisms that have stopped working is:
A)adaptational.
B)interpersonal.
C)chaos.
D)psychoanalytic.
Answer: D
Q2) Lindemann's basic crisis theory was important because his work negated the prevailing perception that clients manifesting crisis responses should be treated as:
A)abnormal or pathological.
B)permanently immobile.
C)mentally incompetent.
D)stuck in a state of disequilibrium.
Answer: A
Q3) Basic crisis intervention,while often brief,is not brief therapy.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Culturally Effective Helping
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/24662
Sample Questions
Q1) Laura Brown uses the___________ model to delineate her social locations approach.
A)ADDRESSING
B)RESPECTFUL
C)DEBRIEFING
D)MULTICULT
Answer: A
Q2) SAFETY is a developing model for understanding clients' social locations during:
A)family vacations.
B)an active school shooter situation.
C)routine interactions with friends.
D)a Netflix watching party with a group of students.
Answer: B
Q3) Laura Brown,a renowned expert on multiculturalism and trauma doesn't really know how people make sense of a trauma.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Intervention and Assessment Models
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/24660
Sample Questions
Q1) Assessment in crisis intervention:
A)is best done under controlled conditions using Triage Assessment and other paper and pencil tests that adequately depict intellectual and personality functioning.
B)is generally continuous throughout the intervention.
C)generally attempts to adhere to Diagnostic and Statistical Manual-IV guidelines.
D)stops the moment the client regains equilibrium.
Answer: B
Q2) The Hybrid model conceptualizes assessing as overarching:
A)tasks 1,2,and 3.
B)all the tasks.
C)tasks 4,5,and 6.
D)only steps 7.
Answer: B
Q3) Anger,fear,and sadness along with frustration are the typical emotional states assessed in crisis intervention.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
5
Chapter 4: Tools of the Trade
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/24649
Sample Questions
Q1) Monitoring and assessing body language is an as important as monitoring and assessing verbal responses in crisis work.
A)True
B)False
Q2) An owning statement most generally starts with the pronoun: A)I.
B)You.
C)We.
D)They.
Q3) An important aspect of listening is to respond in ways that let the client know that the worker is hearing both the content and underlying emotional content.
A)True
B)False
Q4) Communicating empathically means focusing exclusively on the accurate restatement of the content of verbal messages and not trying to guess at underlying meanings.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Crisis Case Handling
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/24648
Sample Questions
Q1) In long-term therapy,one of the times that there is a major risk of a crisis occurring is:
A)at the start of therapy.
B)in the middle of therapy.
C)at the end of therapy.
D)there is no one particular period of therapy that is more likely for a crisis to occur.
Q2) In defining the problem in crisis intervention,the major focus is on understanding the major personality constructs of the person.
A)True
B)False
Q3) Crisis Intervention Team police officers are:
A)trained to deal mainly with instrumental crimes.
B)a replacement for mobile crisis workers.
C)trained to respond to expressive acts and maintenance of order calls.
D)a replacement for TAC or SWAT teams.
Q4) In outline form,indicate the differences between long term therapy and crisis intervention.
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Telephone and Online Crisis Counseling
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/24656
Sample Questions
Q1) Telephone crisis counseling is cheap,but generally ineffective due to staffing by volunteers.
A)True
B)False
Q2) Telephone crisis centers have ready access to a variety of support systems.
A)True
B)False
Q3) Of the following statements,which does not apply to the disturbed caller?
A)Behavior is always purposeful and serves conscious or unconscious motives.
B)Behavior is comprehensible and has meaning even though the language may not.
C)Behavior needs to be differentiated as to whether it is biochemically or psychologically based.
D)Behavior is used to keep a person safe and free of anxiety.
Q4) Of the following strategies,which would work best with callers experiencing mania?
A)Debating with them until they are exhausted
B)Focusing on their talents and stressing how they sabotage themselves
C)Slowing them down and pacing with them
D)Confronting their grandiose plans
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Posttraumatic Stress Disorder
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/24654
Sample Questions
Q1) Assessment of PTSD may be best accomplished by:
A)structured interviews specifically related to PTSD criteria.
B)personality tests with special PTSD scales like the MMPI and Mississippi Combat Scale.
C)complete medical work-ups to determine degree and kind of neurobiological involvement.
D)incidence of drug use and criminal acts.
Q2) Wage an argument for or against EMDR.
Q3) The Master Resilience Trainer course will require thousands of psychologists,social workers,and licensed professional counselors to implement across the whole army.
A)True
B)False
Q4) Psychotropic medications are widely effective with all trauma types and should be used conjointly with psychotherapy
A)True
B)False
Q5) "Railway spine" was a historical precursor of what is now known as PTSD.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Crisis of Lethality
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/24644
Sample Questions
Q1) Clients who threaten suicide may well do it.
A)True
B)False
Q2) Suicidal clients may emit behavioral clues which range from purchasing a grave marker for themselves to slashing their wrists as a "practice run."
A)True
B)False
Q3) Research indicates that suicide attempts that "succeed":
A)increase with the age of the person.
B)decrease with the age of the person.
C)are not correlated with age.
D)are correlated more by race than age.
Q4) Suicidal persons may emit clues including all of the following,except:
A)syndromatic.
B)behavioral.
C)situational.
D)geographical
Q5) On a worldwide basis,about a million people kill themselves each year.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Sexual Assault
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/24651
Sample Questions
Q1) "Grounding" childhood sexual abuse survivors means:
A)they are "in the wind" psychologically and literally need a place to land.
B)are planted by a crisis worker using hands-on techniques.
C)using flashbacks and traumatic memories as a way to process a current crisis situation.
D)is a parental punishment for disclosing the abuse.
Q2) The recovery of sexual assault victims is enhanced by:
A)a comprehensive medical exam to rule out pregnancy,social diseases,or AIDS.
B)seeking criminal prosecution of the assailant.
C)as soon as possible engaging in sexual activity with a trusted and caring significant other.
D)empathy and acceptance by the person's support system.
Q3) Suppression of child sexual abuse may be attempted by any of the following except: A)the abuser.
B)the child's parents or family members.
C)the community.
D)advocates for prosecution of abusers.
Q4) Discuss the intergenerational family dynamics often found when sexual abuse is present.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Partner Violence
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/24658
Sample Questions
Q1) Once a woman decides to leave the battering relationship,comes to an abuse shelter,and regains some psychological equilibrium,the crisis worker's first job is to provide immediate practical advice on such issues as finding a place to live,child care,financial aid,etc.
A)True
B)False
Q2) Exchange theory purposes that batterers hit people because they can.
A)True
B)False
Q3) While court-mandated treatment programs have been mandated for batterers,the evidence that they work to reduce future violence is mixed.
A)True
B)False
Q4) One of the reasons that same-sex partners do not report battering is the fear they will be "inned."
A)True
B)False
Q5) Choose one of the domestic violence models discussed in the book.Wage an argument as to why it is the BEST model.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Family Crisis Intervention
Available Study Resources on Quizplus for this Chatper
33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/24646
Sample Questions
Q1) Family crises always cause alliances in families to strengthen.
A)True
B)False
Q2) The Family Distress Model states that families typically use the same strategies they always have used,but just work harder at them.
A)True
B)False
Q3) Which of the following statements is true?
A)As a family adjusts in the weeks following a crisis event they must mostly be aware of caring for their own.
B)In the aftermath of a crisis event a family must first concentrate on staying together.
C)Adaption after a crisis involves family learning to depend on themselves.
D)Individual family members continue to make meaning in their lives without interruption.
Q4) Crises always cause a perceptual shift in families and causes them to re-examine life choices.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Personal Loss
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/24661
Sample Questions
Q1) Because of the traumatic nature of death,young children should most generally be shielded from it so they do not become overly traumatized.
A)True
B)False
Q2) Kubler-Ross believes that our culture sees death as:
A)a transition into a greater eternal life.
B)defeatable through modern medical science.
C)an unspeakable issue,more so than sex or violence.
D)a resolvable issue through erecting monuments and memorials.
Q3) Cultural and social norms have a lot to do with disenfranchised grief.
A)True
B)False
Q4) Assume that you have been retained as a paid consultant with an agency that is in the process of establishing an AIDS/HIV-positive crisis intervention center.Make a list of the initial start-up services and components that you will recommend in order to best serve this unique and special clientele.
Q5) Only children suffer serious feelings of loss when a pet dies.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Crisis in Schools
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/24659
Sample Questions
Q1) The school psychologist or social worker should always be appointed head interventionist because he or she has the most knowledge about crisis intervention.
A)True
B)False
Q2) Schools should not be in the memorial business.That's the job of funeral homes.
A)True
B)False
Q3) The best peer helper programs will include:
A)a broad cross-section of students.
B)other gang members.
C)students who have potential to be good counselors.
D)none,since research has shown peer helper programs to be ineffective.
Q4) Describe the difference between a crisis intervention coordinator and a crisis response coordinator.Why are both of these positions needed on a crisis response team?
Q5) The EVJO typically has a long history of contact with juvenile authorities because of delinquent acts.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Violent Behavior in Institutions
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/24650
Sample Questions
Q1) One of the best ways to assess for violent behavior when face-to-face with a client is to:
A)monitor motoric cues.
B)obtain a family history of violent acts.
C)find out about drug use.
D)determine if he or she is mentally ill.
Q2) An appropriate response to a severely agitated client would include:
A)"the staff is right,you've got to accept their judgment.They are professionals and know what is best for you."
B)"I'll see what can be done about the problem.Just calm down!"
C)"it's clear somebody has messed up.They have no right to treat you that way.You've a right to complain."
D)"I understand how angry you must be.Before I can do anything though,I need to hear you calmly and clearly tell me what's bothering you so I can determine what needs to be done."
Q3) University counseling centers are prone to sacrifice safety concerns in an attempt to create a warm,caring,confidential atmosphere.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Legal and Ethical Issues
Available Study Resources on Quizplus for this Chatper
35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/24647
Sample Questions
Q1) According to the author,crisis intervention workers do not need to be concerned with the autonomy of their clients' decision making.
A)True
B)False
Q2) Choose one of the hypothetical cases presented in thisChapter or draw from your personal experiences responding to a crisis or disaster.Discuss the ethical dilemmas that arose in responding to the situation and whether the ethical,legal,moral,or political contexts took precedence.
Q3) One difference between ethics and law is that:
A)laws are proactive while ethics are reactive.
B)ethical codes are often aspirational while laws are mandatory.
C)ethical codes are mandatory while laws offer guidance.
D)laws are reactive while ethics are proactive.
Q4) Ethical codes provide specific guidance to address the unique circumstances encountered while providing crisis or disaster services.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
17
Chapter 16: Burnout, vicarious Traumatization, and Compassion Fatigue
Available Study Resources on Quizplus for this Chatper
53 Verified Questions
53 Flashcards
Source URL: https://quizplus.com/quiz/24657
Sample Questions
Q1) Vicarious traumatization is to compassion fatigue as countertransference is to burnout.
A)True
B)False
Q2) Burnout and stress are synonymous.
A)True
B)False
Q3) One of the initial assessments the worker should make in a case of burnout is degree of:
A)stress.
B)anger.
C)commitment.
D)lethality.
Q4) Vicarious traumatization occurs when the worker begins to see significant others in his or her own life as resembling those who have traumatized the client.
A)True
B)False
Q5) Why does compassion satisfaction appear to be a buffer against burnout?
Page 18
To view all questions and flashcards with answers, click on the resource link above.
Chapter 17: Disaster Response
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/24655
Sample Questions
Q1) National crisis response teams (NCRT's)rapidly go out and assist communities following:
A)community-wide disasters.
B)manmade disasters only.
C)failure of local crisis agencies.
D)All of the answers are correct.
Q2) Psychological First Aid delivered on a massive scale following large scale disasters is sufficient to deal with most disaster-related mental health issues.
A)True
B)False
Q3) In a CISD facts are first discussed because:
A)they need to be determined to fix the causes.
B)they are easiest to discuss.
C)they are less conflicted than feelings and thoughts.
D)everyone has about the same view of the events,so it is the easiest place to start.
Q4) An ecosystemic crisis can create victims far away from the actual event.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
19
Chapter 18: Chemical Dependency
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/24645
Sample Questions
Q1) Treatment "secrets" are a way of trying to co-opt treatment and blackmail staff.
A)True
B)False
Q2) Besides their mental health problems,the mentally ill tend to be big abusers of alcohol and drugs.
A)True
B)False
Q3) Two reasons that new drug treatment theories and methodologies have entered the chemical dependency scene are:
A)insurance providers and research evidence that the Minnesota model may be no more valid than other models.
B)higher cure rates and greater numbers of abusers.
C)new "designer" drugs and younger addicts.
D)a greater incidence of polyusers and more mentally ill users.
Q4) There is one clear-cut model of addiction which chemical dependency units use in treatment programs.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Crisishostage Negotiation
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/24652
Sample Questions
Q1) Which statement best describes the antisocial hostage taker?
A)He/She has a false system of beliefs along with hallucinations and delusions.
B)He/She is confused and unable to make a decision along with reduced energy and affect.
C)He/She is narcissistic and attention-seeking.
D)He/She conflicts with society,blames others,is concerned only for him-/herself.
Q2) The typical sequence of a Critical Incident Stress Debriefing is:
A)Fact-Thought-Feeling.
B)Suppression-Catharsis.
C)Feeling-Thought-Fact.
D)Regression-Breakdown-Integration.
Q3) Acute Stress Disorder:
A)occurs when people don't do anything about a traumatic event.
B)is early and acute in its onset but does not predict PTSD.
C)invariably happens when people are held hostage.
D)has symptoms that may be alleviated by a post-incident interview.
Q4) Post-incident interviews and CISD are essentially the same procedure.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 21