Counseling Techniques Final Exam
Course Introduction
This course provides an in-depth exploration of fundamental counseling techniques and skills essential for effective practice in a variety of settings. Students will learn about establishing rapport, active listening, empathy, questioning methods, goal setting, and cultural sensitivity in the counseling process. Through lectures, case studies, role-playing, and practical exercises, the course emphasizes both the theoretical foundations and hands-on applications of key counseling approaches, including person-centered, cognitive-behavioral, and solution-focused techniques. By the end of the course, students will be equipped to conduct basic helping sessions, respond appropriately to client concerns, and reflect on their own developing counseling style.
Recommended Textbook
Crisis Intervention Strategies 8th Edition by Richard K. James
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19 Chapters
881 Verified Questions
881 Flashcards
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Chapter 1: Approaching Crisis Intervention
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) In the United States,suicide intervention is about how many years old?
A)200
B)100
C)50
D)20
Answer: B
Q2) A crisis which is not properly dealt with may become submerged from awareness,where it forms a disease reservoir.The phenomenon in which such a crisis reemerges later in life,causing the person's previous crisis symptoms to recur has been termed:
A)acute depressive onset.
B)regression.
C)recidivism.
D)transcrisis.
Answer: D
Q3) Basic crisis intervention,while often brief,is not brief therapy.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Culturally Effective Helping
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Geographic locale is a cultural barrier in a crisis because:
A)people may be suspicious of outsiders.
B)outsiders will seek out local community leaders to gather their opinions.
C)outsiders will go overboard in trying to understand community beliefs.
D)people in the setting are too dependent on outside support.
Answer: A
Q2) Natural support systems are often more important than formal counseling systems in providing relief.
A)True
B)False
Answer: True
Q3) The ADDRESSING and SAFETY models both manifest the social locations approach Brown is proposing to understand the impact of multiculturalism on trauma. A)True
B)False
Answer: True
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Chapter 3: The Intervention and Assessment Models
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Assessment is pretty much done at the beginning of a crisis and is a one-shot affair.
A)True
B)False Answer: False
Q2) Establishing a psychological connection is a critical component of Task 1.
A)True
B)False Answer: True
Q3) It is important to determine whether a client is experiencing an acute versus a chronic crisis event to increase the utility of a crisis resolution plan.
A)True
B)False Answer: True
Q4) In Task 3 Providing support,which of the following does not belong?
A)informational
B)logistical
C)technological
D)social Answer: C
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Chapter 4: Tools of the Trade
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) Closed ended questions should never be used because they are highly intrusive and aggressive sounding and could shut off communication.
A)True
B)False
Q2) Silence is also golden at times in crisis counseling.
A)True
B)False
Q3) An owning statement most generally starts with the pronoun:
A)I.
B)You.
C)We.
D)They.
Q4) Case of Mildred.Mildred is a 42-year-old white female who is recently divorced.She is not doing well in her love life and comes to you to get some immediate help because she is depressed and thinking about suicide.She spends the first ten minutes weeping uncontrollably and has a hard time putting words together.Of the nine intentional strategies depicted in your book,which ones will you employ to stabilize this very distraught woman,and why?
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6
Chapter 5: Crisis Case Handling
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Police typically spend about half their time on maintaining order rather than fighting crime.
A)True
B)False
Q2) In initial diagnosis,crisis case handling always attempts a slow,methodical assessment to determine the various antecedent causes of the problem.
A)True
B)False
Q3) One of the most difficult,manipulative types of long-term clients to deal with is the ____________ personality disorder client.
A)borderline
B)dependent
C)narcissistic
D)schizotypal
Q4) Typical CIT training includes learning all of the following except:
A)psychotropic medications and their side effects.
B)fishbowl discussions with the mentally ill.
C)DSM-5 diagnoses.
D)family and consumer perspectives.
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Chapter 6: Telephone and Online Crisis Counseling
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Volunteers who work crisis hotlines are actually pretty effective in helping people.
A)True
B)False
Q2) Which of the following is appropriate in dealing with a self-defeating personality?
A)Getting expert help for immediate consultation with such tough customers
B)Caringly confront their rejected attempts to help them
C)Stressing their talents and the behavioral consequences of sabotaging themselves
D)Interpreting their defense mechanisms and caringly break through their denial
Q3) The possibility of secondary victimization is an excellent reason for using telephone counseling because the client is in complete control of the process.
A)True
B)False
Q4) One of the advantages of telephone counseling is that crisis workers can have back-up consultation and quickly access needed services.
A)True
B)False
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Chapter 7: Posttraumatic Stress Disorder
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Terr (1995)proposed a division of childhood trauma into two categories that she called Type I and Type II traumas.What is the difference?
A)Type I targets very young children and Type II targets adolescents.
B)Type I results from natural causes and Type II results from man-made causes.
C)Type I derives from sudden,distinct,traumatic experiences and Type II derives from long standing,repeated ordeals.
D)Type I stems from childhood sexual or physical abuse and Type II stems from environmental catastrophes.
Q2) An inappropriate technique for therapeutic intervention with children who suffer from PTSD involves:
A)EMDR.
B)therapeutic play with sand trays and puppets.
C)flooding.
D)emotional catharsis through music,computer art,painting.
Q3) An example of a childhood Type II trauma would be a one-time stranger rape of a child.
A)True
B)False
Q4) Explain why the Vietnam War was a major breeding ground for PTSD.
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Chapter 8: Crisis of Lethality
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) According to Shneidman's concept of situational characteristics of suicidal people,the common stimulus in suicide is unendurable psychological pain and the common stressor in suicide is frustrated psychological needs.
A)True
B)False
Q2) IS PATH WARM is:
A)an acronym for suicidal warning signs.
B)a standard warning code in a mental health clinic for a potential suicide/homicide.
C)suicidology language indicating the degree to which a person is following a path to self-destruction.
D)an acronym of intervention steps to be taken with homicidal/suicidal clients.
Q3) The Reasons for Living Scale is different than other lethality scales in that:
A)it focuses only on homicidal ideation.
B)it poses questions about why people would not kill themselves.
C)it is a faster visual assessment form than the Triage scale.
D)it is a highly reliable predictor of the who,when,where,how,and why of lethal behavior.
Q4) What are some of the "Don'ts" in managing suicidal clients?
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Page 10
Chapter 9: Sexual Assault
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) Rape education programs are effective in preventing rape.
A)True
B)False
Q2) Anger and grief are emotional by-products in the lives of children who have been sexually abused.Venting of these feelings should be encouraged,particularly when:
A)adults are uncomfortable with such venting and attempt to repress such feelings when children exhibit them.
B)such venting provides legal evidence and data for court action against perpetrators.
C)play therapy,relaxation techniques,and stress reduction measures fail to produce positive results.
D)children's developmental immaturity impedes the therapeutic process.
Q3) Societal attitudes about rape and sexual assault have long enhanced survivor advocacy.
A)True
B)False
Q4) Research data clearly dispels the notion that most women are raped by strangers.
A)True
B)False
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11
Chapter 10: Partner Violence
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) The Duluth model can best be characterized as:
A)a cognitive-behavioral treatment for batterers.
B)providing support to women across a range of issues.
C)an integrated,systemic intervention coordinated between a variety of agencies.
D)a biased program that seeks to give batterers what that dished out.
Q2) The therapeutic modality for most programs for batterers relies on:
A)an empathic listening and responding approach to assure clients they are heard and cared for.
B)a confrontational approach to catch minimizing and projecting of inadequate and insecure behaviors onto significant others.
C)a cognitive-behavioral approach that changes irrational thinking,self-sabotaging,selective forgetting,setting oneself up for violence,and other maladaptive cognitions.
D)a dynamic approach that helps achieve insight into present behaviors by interpreting and understanding past behaviors from childhood.
Q3) Paternalism is the keystone dynamic of most battering.
A)True
B)False
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Chapter 11: Family Crisis Intervention
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Problem exploration in family crisis intervention involves all but which one of the following?
A)Focusing on the ability of the family to function
B)Identifying a family's strengths and resources as a way to address the crisis
C)Attending to the influence of the crisis on family dynamics
D)Listening to the one family member who seems to be most coherent for solutions
Q2) Provide a comparison and contrast of two family crisis models.
Q3) Which of the following in not a type of family crisis?
A)Developmental
B)Pile Up Crisis
C)Bolt from the Blue
D)Identity
Q4) Families that do not adapt to crises are said to be experiencing bonadaptation.
A)True
B)False
Q5) Perpetual crises for families are the same as metastasizing crises.
A)True
B)False
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Chapter 12: Personal Loss
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52 Verified Questions
52 Flashcards
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Sample
Questions
Q1) In the Schneider Model of Grief,the stage called gaining perspective on the loss is described as the griever reaching the point of accepting the loss,which is characterized by:
A)reaching a point of accepting that "what is done is done."
B)providing time to make peace with the past.
C)both a and b above are characterized by this particular stage of grief.
D)neither a or b above are characterized by this particular grief stage.
Q2) Complicated grief occurs because there are very few clues to identify it.
A)True
B)False
Q3) In Bowlby's attachment model it is important to emotionally "attach" to the loss so as to integrate it into one's personality and move forward.
A)True
B)False
Q4) The Kubler-Ross model proposes that individuals go through common stages as they experience a loss.
A)True
B)False
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14
Chapter 13: Crisis in Schools
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45 Flashcards
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Sample Questions
Q1) What did the crisis worker use with Josh because it gave him control over what he thought was an uncontrollable situation?
A)Implosion and flooding
B)Drawing and toy figures
C)Sculpting and painting
D)Behavior modification
Q2) One of the problems of making a threat assessment of the EVJO is that his motives for violence are often muddled,unclear,and easily dismissed as inconsequential by adults.
A)True
B)False
Q3) Schools are generally very safe places to be.
A)True
B)False
Q4) Seung-Hui Cho best fits the description of a(n):
A)EVJO.
B)SARA.
C)SVJO.
D)DARE.
Q5) Discuss risk assessment and intervention with an EVJO student.
Page 15
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Chapter 14: Violent Behavior in Institutions
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) In assessing for potential violence,the admissions worker in an institution should first:
A)make a fast visual assessment of the client's behavior.
B)give the client a battery of psychological tests.
C)ask the client what the problem is.
D)obtain biographical data.
Q2) The two critical building areas to consider when checking for safety problems in an institution are:
A)day rooms and hallways.
B)admission areas and offices.
C)client rooms and bathrooms.
D)parking lots and recreation areas.
Q3) Staying physically close,within an arm's length of a client is safer because it psychologically anchors the client to the worker.
A)True
B)False
Q4) You have been tabbed by your boss to create a comprehensive institutional safety plan.Discuss how you will go about this task and what needs to be included in the plan.
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16
Chapter 15: Legal and Ethical Issues
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following is not a guideline for crisis workers to follow in a potential duty to warn situation?
A)Consultation with a supervisor or colleague
B)Be clear about the limits of confidentiality
C)Develop contingency plans for different client reactions ahead of time
D)You must take action to protect a client or potential victim,unless the patient threatens legal action.
Q2) Context,emotions,and perceptions influence ethical decision-making during a crisis or disaster.
A)True
B)False
Q3) Ethical codes provide specific guidance to address the unique circumstances encountered while providing crisis or disaster services.
A)True
B)False
Q4) In those states that allow privileged communication,the right to privilege belongs to the client.
A)True B)False
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Chapter 16: Burnout, vicarious Traumatization, and Compassion Fatigue
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Sample Questions
Q1) The Maslach Burnout Inventory is an excellent tool for examining stress points and problems in an organization.
A)True
B)False
Q2) Of the following statements about burnout,which is not true?
A)It is event rather than process-oriented.
B)It varies in severity and duration.
C)It is infectious.
D)It has no known specific personality traits.
Q3) So far work environment and its relationship to burnout have been difficult to measure in any reliable way.
A)True
B)False
Q4) One of the critical issues of intervention with a burned-out worker is the ethical issue of keeping the worker's clients from harm.
A)True
B)False
Q5) Explain the difference between vicarious traumatization,countertransference,and burnout.
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Chapter 17: Disaster Response
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64 Verified Questions
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Sample Questions
Q1) Overarching all other local service providers of crisis intervention in a disaster is the Local Emergency Management Agency (LEMA).
A)True
B)False
Q2) Directors of local emergency management agencies are a new breed of government technocrat.
A)True
B)False
Q3) At a minimum an ecosystemic crisis may pervade an entire community.
A)True
B)False
Q4) Mental health workers who made the scene after Katrina were immediately plunged into intensive therapy with victims and survivors.
A)True
B)False
Q5) The super mesosystem links the macrosystem with all interior systems.
A)True
B)False
Q6) Describe how disaster mental health started in the United States.
Page 19
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Chapter 18: Chemical Dependency
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Sample Questions
Q1) The Community Reinforcement Approach is a very eclectic approach that crosscuts all of the ecosystems of the individual,even to the point of using Antabuse.
A)True
B)False
Q2) To motivate a chemical dependent to seek treatment,usually:
A)a crisis must be created.
B)enablers must demand treatment too.
C)denial must cease.
D)the dependent should "bottom out" and be detoxified first.
Q3) Take a position,pro or con,on the following statement,and support your argument: Gambling or sex may be classified as addictions.
Q4) Displacement is a defense mechanism that:
A)vents hostility on an undeserving person or object.
B)allows the person to retreat to a fantasy world.
C)attributes one's own motives to others.
D)plays down the seriousness of the situation.
Q5) The Hero in an alcoholic family is most likely to be the oldest child.
A)True
B)False
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Chapter 19: Crisishostage Negotiation
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Human services workers who serve as consultants to hostage negotiators should:
A)never assess the mental status of the hostage taker as well as the negotiator.
B)not become directly involved in the negotiations so as to remain objective.
C)step in when the primary negotiator becomes fatigued.
D)always take charge of the scene,even when more experienced law enforcement negotiators are present.
Q2) If you are a hostage one ploy is to attempt to strike up a conversation so that the Stockholm syndrome can develop.
A)True
B)False
Q3) Of the following types of hostage-taking,which would be viewed as an instrumental act?
A)A bank robber to aid an escape
B)A suicidal person who wants the police to kill her
C)A person who was fired from a job of twenty years
D)A jilted lover who wants a reconciliation
Q4) Political terrorists account for the largest majority of hostage situations in the United States.
A)True
B)False
Page 21
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