Counseling Skills
Chapter Exam Questions
Course Introduction
This course provides students with a foundational understanding of essential counseling skills necessary for effective communication and support in helping professions. Emphasizing principles such as active listening, empathy, questioning techniques, and building therapeutic relationships, students will engage in both theoretical lessons and practical exercises to develop self-awareness and competence in interpersonal interactions. Through role-play, feedback, and reflection, students will learn to facilitate problem-solving, convey support, and maintain ethical boundaries, preparing them for more advanced studies and professional roles in counseling and related fields.
Recommended Textbook
Interpersonal Communication 3rd Edition by Kory Floyd
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Chapter 1: About Communication
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Q1) Context and feedback are aspects of the action model of communication.
A)True
B)False
Answer: False
Q2) According to the text, which of the following characteristics is NOT typically associated with some type of social stigma?
A)being homeless
B)being alcoholic
C)having HIV
D)having cancer
Answer: D
Q3) To say that words are symbols accurately reflects which of the following ideas?
A)People give communication its meaning.
B)Words are representations of ideas.
C)Words can have different meanings for different people.
D)All the answers are correct.
Answer: D
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Chapter 2: Culture and Gender
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Q1) Which of the following do NOT factor into determining an individual's biological sex?
A)psychological differences
B)genetic differences
C)anatomical differences
D)social differences
Answer: D
Q2) The use of idioms is primarily a North American behavior.
A)True
B)False
Answer: False
Q3) In a low-power-distance culture, people are expected to choose friends or mates from within their own social class.
A)True
B)False
Answer: False
Q4) "I gotta be me" might be the motto in a collectivistic culture.
A)True
B)False
Answer: False
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Chapter 3: Communication and the Self
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Q1) Social penetration theory uses the metaphor of an onion to illustrate how self-disclosure develops over time in a relationship.
A)True
B)False
Answer: True
Q2) In personal relationships, it's always best to increase the breadth and depth of self-disclosure.
A)True
B)False
Answer: False
Q3) Your self-concept is made up of the perceptions you have about who you are as a person.
A)True
B)False
Answer: True
Q4) Scientific studies have confirmed that girls have lower self-esteem than boys.
A)True
B)False Answer: False
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Chapter 4: Interpersonal Perception
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Q1) One of your hall-mates, Ling, is an exchange student from Taiwan. Ling never goes out with the other students, goes to bed at 9:30 every night, and studies quietly in her room most of the time. You assume that Ling behaves the way she does because she is Asian. Which of the following attribution errors might you have committed?
A)self-serving bias
B)fundamental attribution error
C)overattribution
D)all of these
Q2) During your first session of this class, your instructor introduced him or herself and you probably respected his or her position as an authoritative figure in the classroom. Which of the following classification schema likely helped you organize that information?
A)physical constructs
B)role constructs
C)interaction constructs
D)psychological constructs
Q3) Egocentrism is a normal stage of human development.
A)True
B)False
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Chapter 5: Language
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Q1) What are the elements of the semantic triangle? Define each element, and provide an example of how they work together.
Q2) Which of the following statements would be true according to the Sapir-Whorf hypothesis?
A)If a culture does not have a word for an emotion, its members will not be able to experience that emotion.
B)Regardless of the language that individuals from different cultures might speak, people see the world in basically the same way.
C)The culture that you are raised in determines the languages you will speak in your lifetime.
D)The distinction between nouns and verbs does not exist in most languages.
Q3) Saying that someone has been "let go" instead of "fired" is an example of which language behavior?
A)hate speech
B)slang
C)euphemism
D)profanity
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Chapter 6: Nonverbal Communication
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Q1) Which aspect of facial attractiveness refers to the relative size of facial features, such as the nose or ears?
A)symmetry
B)rhinoplasty
C)proportionality
D)asymmetry
Q2) The tendency to assume that attractive people also have other positive qualities is called what?
A)positive prototyping
B)character assumption
C)principle of facial primacy
D)halo effect
Q3) Several of the nonverbal channels we've discussed are heavily influenced by culture. Using specific examples when possible, pick at least three different nonverbal channels and highlight how expectations for appropriate nonverbal behavior vary from culture to culture. Next, discuss how these differences are likely to impact interactions. Finally, propose at least two ideas for how people communicating with individuals from other cultures might be able to potentially avoid embarrassing or offensive situations.
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Chapter 7: Listening
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Q1) Using concrete examples, compare and contrast hearing and listening.
Q2) Which type of listening response includes the use of head nods, facial expressions, and short utterances such as "uh-huh" that signal your interest to the speaker?
A)pseudolistening
B)engaging
C)supporting
D)backchanneling
Q3) Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for
A)separating what is said from what isn't said.
B)avoiding the vividness effect.
C)minimizing the effect of a confirmation bias.
D)evaluating the speaker's credibility.
Q4) Hearing is a passive process; listening is an active process.
A)True B)False
Q5) Research indicates that most people spend more time talking than listening. A)True
B)False
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Chapter 8: Emotion
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Q1) Social practices and messages influence both the emotions we feel and the ways in which we react to emotions.
A)True
B)False
Q2) In a brief essay, discuss the relative importance of sex and gender in the way that people experience and express their emotions. Provide clear, reasoned arguments and use concrete examples to illustrate the points that you are trying to make.
Q3) How are emotions and moods different?
A)Emotions are relatively enduring, whereas moods are short lived.
B)Emotions have an identifiable cause, whereas moods do not.
C)Emotions are specific feelings, whereas moods are more general.
D)Emotions affect communication, but moods do not.
Q4) Which display rule involves acting as though you're indifferent or emotionless when you are actually experiencing an emotion?
A)de-intensification
B)inhibition
C)simulation
D)masking
Q5) Define and give examples of Ekman and Friesen's five display rules.
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Chapter 9: Social and Personal Relationships
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Q1) The experimenting stage of relationship development occurs when people meet and interact for the first time.
A)True
B)False
Q2) People use many strategies for dealing with dialectical tensions. Going back and forth between the two sides of a tension is a characteristic of which strategy?
A)segmentation
B)integration
C)balance
D)alternation
Q3) Jordan wants to feel emotionally close to his girlfriend but he also wants to make his own decisions. Which dialectical tension is he experiencing?
A)openness-closedness
B)revelation-concealment
C)novelty-predictability
D)autonomy-connectedness
Q4) Identify and briefly define each of the five relational maintenance behaviors described by Stafford and Canary.
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Chapter 10: Family and Intimate Relationships
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Q1) Which of the following statements about same-sex partners is true?
A)Some of them enter into formal relationships known as domestic partnerships.
B)Communication in sex-same partnerships resembles that in opposite-sex partnerships.
C)Satisfaction levels in same-sex partnerships are equal to those in opposite-sex partnerships.
D)All the answers are correct.
Q2) Which of the following statements about opposite-sex friendships is FALSE?
A)They provide men a chance to be emotionally expressive and women a chance to engage in shared activities.
B)They often contain some degree of sexual or physical attraction.
C)According to one study, about half of college students engage in sexual behavior with their opposite-sex friends.
D)They are almost always closer than same-sex friendships.
Q3) Differentiate upward, downward, and lateral communication in the workplace.
Q4) English poet Samuel Taylor Coleridge said, "Friendship is a sheltering tree." Explain the meaning behind this statement, making explicit reference to the emotional, material, and health benefits of friendship. Use examples from your own friendships to illustrate Coleridge's point.
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Chapter 11: Conflict and Power
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Q1) Identify, define, and provide an example of each of the five conflict strategies identified by Blake and Mouton. If it helps, you can draw the diagram that represents the five styles. Next, identify which conflict style fits you. Which features of your personality led you to select that style and not the others?
Q2) Jon recently stopped a conflict with his girlfriend, Ana, and said to her, "You don't know how to have a disagreement without losing your temper and swearing!" Ana replied, "Well at least I want to confront the issues instead of avoiding them!" Jon and Ana's exchange is an example of
A)the content dimension of conflict.
B)the relational dimension of conflict.
C)metaconflict.
D)pseudoconflict.
Q3) In recent years, employers have been reprimanding and even firing employees for comments made online in blogs, Twitter, or Facebook. Using what you learned about the concepts of power in this chapter, construct an argument either for or against that practice.
Q4) Referent power derives from one's admiration for, and attraction to, another.
A)True
B)False
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Chapter 12: Interpersonal Deception
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Q1) According to your text, which of the following is NOT a common reason for deception?
A)Some lies take advantage of others' ignorance.
B)Some lies make you look better.
C)Some lies benefit the hearer.
D)Some lies amuse you.
Q2) In her diary study, communication scientist Sandra Metts found that almost half of people's deception attempts involved which form of deception?
A)falsification
B)hyperbole
C)omission
D)exaggeration
Q3) Most people are quite good at detecting deception.
A)True
B)False
Q4) Pupil dilation usually decreases when people are being deceptive.
A)True
B)False
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