Counseling and Interpersonal Skills Solved
Exam Questions
Course Introduction
This course explores the foundational principles and techniques of counseling and interpersonal communication, emphasizing the development of effective helping relationships. Students will learn essential skills such as active listening, empathy, reflection, questioning, and nonverbal communication in both individual and group contexts. The curriculum covers theoretical models of counseling, ethical considerations, and strategies for responding to diverse client needs. Through practical exercises, role-plays, and case studies, participants will strengthen their self-awareness and ability to facilitate growth, resolve conflicts, and build constructive connections in professional and personal settings.
Recommended Textbook
Interpersonal Communication Relating to Others 5th Canadian Edition by Steven A. Beebe
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Chapters
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Chapter 1: Introduction to Interpersonal Communication
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) The ________ is the written, spoken, or unspoken elements of communication to which we assign meaning.
A)message
B)source
C)receiver
D)channel
Answer: A
Q2) An intentional or unintentional, verbal or nonverbal response to a message is called A)destination.
B)receiver input.
C)feedback.
D)channel selection.
Answer: C
Q3) Give an example that illustrates the difference between literal and psychological noise and explain.
Answer: You may be studying for a test, and literal noise would be the lawnmower next door hindering your concentration. Psychological noise might be your fear of failing the test, which is also hindering your concentration.
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Chapter 2: Interpersonal Communication and Self
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) When you apply knowledge and personal theories about people in general to a specific person with whom you are interacting, you are using which perspective?
A)specific-other
B)self-fulfilling prophecy
C)generalized-other
D)selective exposure
Answer: C
Q2) If you have self-image problems that are so ingrained that you are unable to deal with them through other methods, the text suggests
A)developing honest relationships.
B)letting go of the past.
C)seeking support.
D)avoiding comparisons.
Answer: C
Q3) Describe Eric Berne's four life positions.
Answer: *Positive regard for self and others: I'm OK, you're OK.
*Positive regard for self and low regard for others: I'm OK, you're not OK.
*Low self-regard and positive regard for others: I'm not OK, you're OK.
*Low self-regard and regard for others: I'm not OK, you're not OK.
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Page 4
Chapter 3: Interpersonal Communication and Perception
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) The barrier to accurate perception called "stereotyping" means that
A)we rely on our pre-existing rigid expectations about others to influence our perceptions.
B)we overestimate the consistency of another's behaviour.
C)we distort information that violates our perceptions.
D)we prefer simple explanations to complex ones.
Answer: A
Q2) Your friend Susan arrives late at your birthday party and explains that she missed the bus. Your other friend, Martin, also arrives late and explains that his cat got out, and he had to chase it down the street, where it promptly hid under a neighbour's porch. He couldn't coax it out, so he had to go back home, open a tin of cat food, put it by his neighbour's porch, and wait for the cat to come out.Once it did, he had to take it back home. You will probably believe Susan over Martin because of which barrier to accurate perception?
A)ignoring information
B)overgeneralizing
C)oversimplifying
D)stereotyping
Answer: C
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Page 5
Chapter 4: Listening and Responding
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) The JIT approach to feedback suggests
A)that you provide feedback just before the person might make another mistake.
B)that you provide feedback just after the person makes another mistake.
C)that you provide feedback immediately.
D)that you do not provide feedback until after the task has been completed.
Q2) Active listeners are characterized by
A)their frozen expressions.
B)their self orientation.
C)their mental, verbal, and non-verbal responsiveness.
D)their ability to eavesdrop.
Q3) Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and mumble "uh huh" occasionally as he speaks?
A)selecting
B)remembering
C)attending
D)responding
Q4) Which of the listening barriers are you most guilty of? Provide examples of these barriers and explain how you might best overcome them.
Q5) What is involved in critical listening?
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Chapter 5: Verbal Communication Skills
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) What two principles form the underlying elements in the Sapir-Whorf hypothesis?
A)Linguistic determinism and symbolic interactionism.
B)bypassing and linguistic determinism.
C)Linguistic determinism and linguistic relativity
D)Linguistic relativity and bypassing
Q2) To help your partner become more other-oriented in the assertiveness process, you
A)identify effects.
B)wait.
C)describe how you view the situation.
D)should be aggressive with him/her.
Q3) When others are telling us what is good for us, we resent being A)stereotyped.
B)controlled.
C)evaluated.
D)manipulated.
Q4) Discuss five word barriers and how to overcome them.
Q5) Compare and contrast a debate and a dialogue.
Q6) List the six ways that words can be used to establish supportive relationships.
Q7) List six ways you can use words to create a defensive relationship.
Page 7
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Chapter 6: Non-Verbal Communication Skills
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) According to Mehrabian, what percent of emotional meaning is communicated verbally?
A)93%
B)55%
C)7%
D)38%
Q2) The range that is designated as social space is
A)0 to 1½ feet.
B)1½ feet to 4 feet.
C)greater than 12 feet.
D)4 feet to 12 feet.
Q3) Identify the role that each of the four spatial zones identified by Hall plays in interpersonal relationships.
Q4) We are more likely to use non-verbal cues than verbal to signal
A)positive feelings for another person.
B)negative feelings for another person.
C)requests of another person.
D)adaptation to another person.
Q5) Describe the functions of eye contact.
Q6) Some people are better at interpreting non-verbal communication.Who?
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Chapter 7: Conflict Management Skills
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Research suggests that there are distinctions between feminine and masculine responses to conflict. What are some of those differences?
Q2) When you make sure that the person with whom you are conflicting is ready to receive you and your message, you are managing A)emotions.
B)problems.
C)information. D)goals.
Q3) Keep trying, take the issue to an impartial person, or agree to disagree are ways to A)proceed when a mutually acceptable solution cannot be found. B)analyze a problem.
C)restore relationships.
D)manage goals.
Q4) The first stage in managing the problem is to A)select the best solution.
B)analyze the problem.
C)determine the goal.
D)define the problem.
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9
Chapter 8: Interpersonal Communication and Cultural Diversity
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Why is it so important in Canada for us to learn about intercultural communication?
Q2) Drawing upon your direct experience and using your past knowledge of what happened to you to help you understand how someone else may feel A)needs to be tempered by your awareness of how similar or dissimilar the other person is to you.
B)always works to promote greater understanding. C)is a strategy used to help overcome diversity backlash.
D)can be used to promote enculteration.
Q3) An emotional reaction similar to what the other person is experiencing is A)social centring. B)empathy. C)sympathy. D)adaptation.
Q4) "I was so sorry to learn that you have to retake the exam" exemplifies A)relational empathy. B)adaptation. C)empathy. D)sympathy.
Page 10
Q5) Discuss the differences between masculine and feminine cultural perspectives.
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Chapter 9: Understanding Interpersonal Relationships
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) Shawn prefers to make all the decisions for the family, but this often causes conflicts with Shera who also prefers to make all the decisions for the family.This is a ________ relationship.
A)complementary
B)competitive symmetric
C)submissive symmetric
D)symmetric
Q2) Predicted Outcome Value theory claims that
A)we are most attracted to those relationships that potentially have greater rewards or benefits than costs.
B)we are attracted to people whose personality, values, attitudes, and interests are similar to ours.
C)we are attracted to those whose needs complement our own.
D)we are most attracted to those people about whom we have the most information.
Q3) Using your own example, discuss the four elements that make up the definition of interpersonal relationship.
Q4) Explain how the elements of short-term initial attraction and long-term maintenance attraction work.
Q5) What are the five sources of power we use to influence others?
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Chapter 10: Developing, Maintaining, and Ending
Interpersonal Relationships
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) The following strategies are all classified as Affinity-Seeking EXCEPT:
A)look and dress attractively.
B)avoid self-disclosing information.
C)show interest in and ask questions about the other person.
D)point out similarities between yourself and the other person.
Q2) When following initiation norms,
A)deviate from the script to reduce uncertainty.
B)disclose information to allow the other person a chance to decide whether to continue the relationship.
C)expand and develop the conversation in safe ways.
D)present yourself in a positive manner.
Q3) Rejuvenation of the relationship is usually conducted through ________.
A)direct discussion.
B)implicit moves.
C)bilateral dissolution.
D)unilateral dissolution.
Q4) What are the three ways relationships end and how does each work?
Q5) What are the stages in the ending of a relationship according to Steve Duck?
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Q6) What is the difference between a bilateral dissolution and a unilateral dissolution?
Chapter 11: Interpersonal Relationships at Home, Through
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118 Verified Questions
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Sample Questions
Q1) Instruction about how to do a job, rationales for doing things, or statements about the organization exemplify
A)upward communication.
B)downward communication.
C)either upward or downward.
D)horizontal communication.
Q2) Co-present interactions in which both partners are actively engaging in the interaction at the same time are called
A)social or psychological co-presence.
B)synchronicity.
C)asynchronous interactions.
D)synchronous interactions.
Q3) Everything in the circumplex model of family interaction is influenced by A)communication.
B)adaptability.
C)cohesion.
D)values.
Q4) Describe synchronous interaction and provide an example.
Q5) How do workplace friendships develop?
Q6) Describe asynchronous interaction.
Page 13
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