Corporate Social Responsibility
Textbook Exam Questions
Course Introduction
This course explores the concept of Corporate Social Responsibility (CSR), examining how businesses integrate social and environmental concerns into their operations and stakeholder interactions. Students will analyze the ethical, legal, and economic responsibilities of corporations in a global context, considering the impact of CSR practices on reputation, sustainability, and long-term profitability. Through case studies and real-world examples, the course highlights the strategies organizations use to address issues such as environmental sustainability, fair labor practices, community engagement, and ethical governance, enabling students to critically assess the role of CSR in contemporary business management.
Recommended Textbook Business Ethics Ethical Decision Making and Cases 9th Edition by O. C. Ferrell
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10 Chapters
440 Verified Questions
440 Flashcards
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Chapter 1: The Importance of Business Ethics
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41 Flashcards
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Sample Questions
Q1) We all learn values from sources such as family, religion, and school. Why might these sources of individual values not prove very helpful when making complex business decisions?
Answer: Pages 10-11
Q2) Which of the following is not something a firm might do to encourage organizational ethics and compliance?
A) Employee ethics training
B) Hiring a compliance officer
C) Ignoring potential ethical issues
D) Writing a code of ethics
E) Conducting an ethics and compliance audit.
Answer: C
Q3) In the Reagan/Bush eras, the major focus of the business world was on
A) self-regulation rather than regulation by government.
B) decreasing the number of mergers.
C) decreasing the multinational presence in the U.S. marketplace.
D) increasing government influence on the economic arena.
E) improving business ethics.
Answer: A
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Page 3
Chapter 2: Stakeholder Relationships, Social Responsibility, and Corporate Governance
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Which of the following is a major concern among corporate boards of directors?
A) Compensation
B) The non-traditional directorship approach
C) Dividend reporting
D) Corporate social audits
E) Debt swaps
Answer: A
Q2) Which of the following is not a benefit that primary stakeholders tend to provide to organizations?
A) Supplies of capital and resources.
B) Expertise and leadership
C) Word-of-mouth promotion
D) Infrastructure
E) Pro-bono bookkeeping
Answer: E
Q3) Why is ethical misconduct more difficult to overcome than poor financial performance?
Answer: Page 31
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Chapter 3: Emerging Business Ethics Issues
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) _____ are used to obtain or retain business and are not generally considered illegal in the U.S.
A) Facilitation payments
B) Bribes
C) Gifts
D) Coercive techniques
E) Threats
Answer: A
Q2) What type of fraudulent activity could involve a consumer staging an accident to seek damages?
A) Whacking
B) Duplicity
C) Guile
D) Defamation
E) Collusion
Answer: B
Q3) What are the different definitions of bribery?
Answer: Page 70-71
Q4) What is a conflict of interest? Provide an example.
Answer: Page 70
5
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Chapter 4: The Institutionalization of Business Ethics
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Sample Questions
Q1) Passed by Congress in 1991, the _____ created incentives for organizations to develop and implement ethical compliance programs.
A) Sarbanes-Oxley Act
B) U.S. Sentencing Commission's Guidelines for Ethical Compliance
C) Ethical Compliance Act
D) Social Responsiveness Compliance Act
E) Federal Sentencing Guidelines for Organizations
Q2) Which of the following acts can be classified as procompetitive legislation?
A) Equal Pay Act of 1963
B) Civil Rights Act of 1964
C) McCarran-Ferguson Act of 1944
D) Sherman Antitrust Act of 1890
E) Occupational Safety and Health Act of 1970
Q3) _____ law defines the rights and duties of individuals and organizations (including businesses).
A) Civil
B) Criminal
C) Competitive
D) Administrative
E) Regulatory
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Chapter 5: Ethical Decision Making and Ethical Leadership
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50 Flashcards
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Sample Questions
Q1) Which of the following is not a major trend in business today?
A) More women in leadership positions
B) Increasing tendency to use social responsibility as a means of recruiting
C) Making it easier to work from home
D) Employees' awareness and understanding of global issues
E) More isolationist businesses
Q2) Trace the ethical decision-making process. You may find it helpful to apply the model to a real business situation or to a hypothetical ethical issue you develop yourself.
Q3) Which of the following types of leaders attempts to create employee satisfaction through bartering or negotiating for desired behaviors or level of performance?
A) Pacesetting leaders
B) Coercive leaders
C) Transactional leaders
D) Transformational leaders
E) Transmogrified leaders
Q4) Discuss the role of leadership in understanding and executing ethical decision making in organizations.
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Chapter 6: Individual Factors: Moral Philosophies and Values
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Sample Questions
Q1) A central problem with virtue ethics is
A) that it emphasizes people's differences, not similarities.
B) that few people believe that these principles are important.
C) that they are very complicated.
D) that they represent unattainable goals.
E) that many feel that virtue ethics only works in theory.
Q2) Which is not considered a white collar crime?
A) Corporate tax evasion
B) Credit card fraud
C) Insider trading
D) Identity theft
E) Mugging someone
Q3) _____ have lower ethical issue sensitivity, meaning they are less likely to detect ethical issues. They may be more committed to completing projects and more dedicated to group values and objectives.
A) Relativists
B) Hedonists
C) Pragmatists
D) Deontologists
E) Teleologists
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Chapter 7: Organizational Factors: the Role of Ethical
Culture and Relationships
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Sample Questions
Q1) _____ bring together the functional expertise of employees from several different areas of the organization on a single project.
A) Quality circles
B) Informal groups
C) Teams
D) Work groups
E) Committees
Q2) A cultural audit may be used to identify
A) how cultured a firm's employees are.
B) unethical employees.
C) unethical organizations.
D) an organization's culture.
E) organizational structure.
Q3) The ability to influence the behavior of others by offering them something desirable is best described as
A) coercive power.
B) reward power.
C) expert power.
D) legitimate power.
E) referent power.
Page 9
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Chapter 8: Developing an Effective Ethics Program
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Sample Questions
Q1) Aurico is a company that offers ethics hotline maintenance and monitoring services for organizations. Which component of the Federal Sentencing Guidelines for Organizations compliance program does this service help organizations to satisfy?
A) Code of conduct
B) Enforcement of standards, codes, and rules
C) Delegation of authority to ethical persons
D) Systems for monitoring, auditing, and reporting misconduct
E) Ethics training
Q2) Which of the following statements about training is false?
A) It can educate employees about the firm's policies and expectations, as well as about relevant laws and regulations and general social standards.
B) It can dictate personal ethics on the job.
C) It can make employees aware of available resources, support systems, and designated personnel who can assist them with ethical and legal advice.
D) It can empower employees to ask tough questions and make ethical decisions.
E) It can affect the influence of organizational culture, coworkers and superiors, and opportunity.
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Chapter 9: Managing and Controlling Ethics Programs
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Sample Questions
Q1) Two useful indicators for assessing employee issues are
A) staff turnover and stock price.
B) staff turnover and employee satisfaction.
C) staff turnover and honesty.
D) employee satisfaction and attendance.
E) employee satisfaction and productivity.
Q2) Any attempt to verify outcomes and to compare them with standards can be considered a(n) _____ activity, although many smaller firms do not use this word.
A) ethical
B) auditing
C) formal
D) informal
E) accounting
Q3) What is the Global Reporting Initiative? What is its goal? Why has it grown in importance?
Q4) How can companies secure stakeholder input during an ethics audit? Why is it important to do so?
Q5) Compare and contrast ethics auditing and financial auditing. How can the tools of financial auditing be applied to ethics audits?
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Chapter 10: Globalization of Ethical Decision Making
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Sample Questions
Q1) How can differences in two countries' cultures create ethical issues in business?
Q2) _____ assumes that humans may not act rationally because of genetics, learned behavior, and rules of thumb.
A) Rational economics
B) Socialism
C) Cultural relativism
D) National culture
E) Behavioral economics
Q3) What concept refers to economic theories advocating the creation of a society where wealth and power are distributed evenly, relative to the amount of work expended in production?
A) Rational economics
B) Socialism
C) Capitalism
D) Rational capitalism
E) Fascism
Q4) What are the roles of the IMF and the WTO in encouraging, monitoring, and regulating international trade?
Q5) Discuss the ethical issues associated with multinational corporations.
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