Corporate Social Responsibility
Study Guide Questions
Course Introduction
Corporate Social Responsibility (CSR) examines the ways in which businesses integrate social, environmental, and ethical considerations into their operations and interactions with stakeholders. This course explores the evolution, concepts, and practices of CSR, highlighting the importance of sustainable development and responsible corporate citizenship in a globalized world. Students will analyze real-world case studies, evaluate the impact of CSR strategies on organizational performance and stakeholder relationships, and discuss frameworks for measuring social and environmental outcomes. Emphasis is placed on the role of leadership, transparency, and accountability in fostering a culture of responsibility within diverse business contexts.
Recommended Textbook Business Ethics Ethical Decision Making Cases 12th Edition by O. C. Ferrell
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Chapter 1: The Importance of Business Ethics
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Sample Questions
Q1) In the Reagan/Bush eras, the major focus of the business world was on
A)self-regulation rather than regulation by government.
B)decreasing the number of mergers.
C)decreasing the multinational presence in the U.S. marketplace.
D)increasing government influence on the economic arena.
E)improving business ethics.
Answer: A
Q2) The term that comprises organizational principles, values, and norms that may originate from individuals, organizational statements, or from the legal system that primarily guide individual and group behavior in business is defined as
A)stakeholder orientation
B)values
C)principles
D)business ethics
E)integrity management
Answer: D
Q3) Morals are enduring beliefs and ideals that are socially enforced.
A)True
B)False
Answer: False
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Chapter 2: Stakeholder Relationships, Social Responsibility, and
Corporate Governance
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Sample Questions
Q1) Directors share a ______, which means all their decisions should be in the best interests of the corporation and its stakeholders.
A)duty of loyalty
B)duty of oversight
C)duty to audit
D)duty of control
E)duty of cooperation
Answer: A
Q2) What are the four levels of social responsibility?
A)Financial, religious, ethical, and philanthropic
B)Ethical, philanthropic, selfish, and short-sighted
C)Economic, long-term, ethical, and philanthropic.
D)Economic, legal, ethical, and philanthropic
E)Economic, compliance, legal, and philanthropic
Answer: D
Q3) Ethics and social responsibility can be used interchangeably.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Emerging Business Ethics Issues
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Sample Questions
Q1) Omission lying is intentionally not informing others of any differences, problems,safety warnings, or negative issues relating to the product or company that significantlyaffect awareness, intention, or behavior.??
A)True
B)False
Answer: True
Q2) _____ is an important element of virtue and means being whole, sound, and in an unimpaired condition.
A)Optimization
B)Ethical issue
C)Honesty
D)Trust
E)Integrity
Answer: E
Q3) An employee can only successfully accuse a co-worker of sexual harassment if it seriously affected his or her psychological well-being or caused injury.
A)True
B)False
Answer: False
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Page 5
Chapter 4: The Institutionalization of Business Ethics
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Sample Questions
Q1) The primary objective of U.S. antitrust laws is to
A)protect consumers from high prices and foreign products.
B)protect domestic businesses.
C)protect employees.
D)promote strategies that enhance business welfare over consumer welfare.
E)distinguish competitive strategies that enhance consumer welfare from those that reduce it.
Q2) Which of the following acts, passed in response to public outrage over conditions described in Upton Sinclair's The Jungle, was the first consumer protection legislation?
A)Civil Rights Act of 1964
B)Sherman Antitrust Act of 1890
C)Magnuson-Moss Warranty Act of 1974
D)Consumer Product Safety Act of 1972
E)Pure Food and Drug Act of 1906
Q3) Sarbanes-Oxley is considered to be the most sweeping financial overhaul of the regulatory system since the Great Depression.
A)True
B)False
Q4) Why do you think the costs of compliance with Sarbanes Oxley go down over time?
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Chapter 5: Ethical Decision Making
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Sample Questions
Q1) Which of the following is not one of the six "spheres of influence" to which individuals are subject when confronted with an ethical issue?
A)Educational attainment
B)Workplace
C)Family
D)Legal system
E)Community
Q2) Studies have found that more than a third of the unethical situations that lower- and middle-level managers face come from _____.
A)stakeholder expectations and pressures.
B)pressures to satisfy customers.
C)pressures from the government to perform at a high level.
D)internal pressures and ambiguity surrounding internal organizational rules.
E)struggles to obey relevant laws.
Q3) Discuss how the three categories of institutions (political, economic, and social) are important in establishing a foundation for normative values.
Q4) Discuss, with examples, at least three ways that opportunity can affect the decision making process.
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Chapter 6: Individual Factors: Moral Philosophies and Values
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Sample Questions
Q1) Economist Adam Smith viewed profit as the ultimate goal of an enterprise and did not believe it was businesses' responsibility to be concerned about their impact on society.
A)True
B)False
Q2) Which moral philosophy focuses on the rights of individuals and on the intentions associated with a particular behavior, rather than its consequences?
A)Deontology
B)The relativist perspective
C)Teleology
D)Egoism
E)Utilitarianism
Q3) Which is the last of Kohlberg's stages of cognitive moral development?
A)Individual instrumental purpose and exchange
B)Need achievement
C)Social system and conscience maintenance
D)Punishment and obedience
E)Universal ethical principles
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Chapter 7: Organizational Factors: the Role of Ethical
Culture and Relationships
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Sample Questions
Q1) When considering centralized and decentralized structures, which one tends to be more ethical?
A)Decentralized because of the clear rules that dictate appropriate behavior in business
B)Centralized because it is easier to uproot unethical activities
C)Centralized because of the strict formalization and implementation of ethics policies and procedures
D)Decentralized because they give employees more decision making authority
E)Both types of organizational structure are equally ethical
Q2) Committees, work groups, and teams are all types of formal groups.
A)True
B)False
Q3) Which of the following statements about power is true?
A)The five bases of power are mutually exclusive.
B)People generally use only one base of power to effect change in others.
C)Expert power exists when one person takes actions that will lead that person and others to achieve their mutual objectives.
D)Power can be used to motivate individuals ethically or unethically.
E)The use of power is unethical.
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Chapter 8: Developing an Effective Ethics Program
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Sample Questions
Q1) Which of the following is the most comprehensive?
A)Code of values
B)Code of conduct
C)Code of ethics
D)Statement of values
E)Statement of principles
Q2) The individual responsible for implementing disciplinary action for violation of a firm's ethics standards is usually the A)CEO.
B)president.
C)immediate supervisor.
D)ethics officer.
E)Chairman of the Board.
Q3) One of the main reasons employees do not report observed misconduct is A)apathy.
B)most employees do not observe any misconduct.
C)fear of retaliation.
D)laws and regulations do not protect employees.
E)hotlines do not work well.
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Page 10
Chapter 9: Managing and Controlling Ethics Programs
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Q1) Independent verification of the ethics audit is important because it lends the report
A)credibility and formality.
B)credibility and civility.
C)credibility and objectivity.
D)objectivity and civility.
E)objectivity and formality.
Q2) Ideally, which of the following should oversee the ethics audit?
A)The board's financial audit committee
B)The CFO
C)The CEO
D)Outside consultants
E)Secondary stakeholders
Q3) Which of the following provides international guidelines for compliance management?
A)Triple bottom line
B)Open Compliance Ethics Group
C)Balanced Scorecard
D)ISO 19600
E)Global Reporting Initiative
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Chapter 10: Globalization of Ethical Decision Making
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Sample Questions
Q1) The benefit of health care is being debated as to whether it is a right or privilege. Which of the following countries does not consider health care to be a right?
A)The United States
B)France
C)Sweden
D)Germany
E)Canada
Q2) Discuss the ethical issues associated with multinational corporations.
Q3) _____ assumes that economic decisions are influenced by human behavior.
A)Rational economics
B)Socialism
C)Capitalism
D)Rational capitalism
E)Behavioral economics
Q4) Behavioral economics assumes that humans act independently on the basis of full and relevant information.
A)True
B)False
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Page 12
Chapter 11: Ethical Leadership
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Sample Questions
Q1) _____ occurs when one or more group members feel pressured to conform to the group's decision even if they personally disagree.
A)Group polarization
B)Leader-follower congruence
C)Groupthink
D)Normative myopia
E)Conflict
Q2) Discuss the differences between groupthink and group polarization, providing examples of each.
Q3) Describe the RADAR model, discussing key objectives needed to be obtained for each step of the model.
Q4) How can ethical leaders mitigate power differences with workers?
A)Using political skills
B)Through workplace politics
C)Implementing codes of conduct
D)Through frequent communication
E)Conducting ethics audits
Q5) Discuss the differences between the five styles of conflict management and provide an example for each conflict management style.
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Chapter 12: Sustainability: Ethical and Social Responsibility
Dimensions
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Sample Questions
Q1) All of these are ways of reducing pollution, except
A)designing environmentally friendly buildings.
B)recycling.
C)greenwashing.
D)source reduction.
E)sustainable agriculture.
Q2) A strategy involving stakeholder assessment to create meaningful long-term relationships with customers while maintaining, supporting, and enhancing the natural environment.
A)Green marketing
B)Recycling initiatives
C)Stakeholder assessment
D)Risk analysis
E)Strategic environmental audit
Q3) Discuss the benefits of green marketing and the long-term pitfalls of greenwashing.
Q4) Acid rain, waste management, urban sprawl, and deforestation are all environmental issues related to land.
A)True
B)False
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