Corporate Social Responsibility
Study Guide Questions
Course Introduction
Corporate Social Responsibility (CSR) examines the ethical, legal, and societal impacts of business decisions, focusing on how organizations can operate sustainably while balancing profit motives with accountability to stakeholders. This course explores theoretical foundations, key concepts, and practical approaches to CSR, including environmental stewardship, social equity, corporate governance, and stakeholder engagement. Students will analyze real-world cases and frameworks to understand how firms integrate responsible practices into their operations, strategy, and culture to create long-term value for both business and society.
Recommended Textbook
Business Ethics How to Design and Manage Ethical Organizations 1st Edition by Denis Collins
Available Study Resources on Quizplus
12 Chapters
769 Verified Questions
769 Flashcards
Source URL: https://quizplus.com/study-set/433
Page 2
Chapter 1: Unethical Behaviors in Organizations and Human
Nature
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/7633
Sample Questions
Q1) Which of the following is not one of Kidder's ethical dilemmas based on competing values?
A) short term versus long term
B) truth versus loyalty
C) morality versus ambiguity
D) individual versus community
E) justice versus mercy
Answer: C
Q2) The biggest source of retail industry theft is customers.
A)True
B)False
Answer: False
Q3) Employee theft only occurs at middle- and lower-levels of organizations.
A)True
B)False
Answer: False
Q4) Discuss Kidder's notion of the four types of ethical dilemmas based on competing values. Provide an example of each dilemma.
Answer: Truth vs.loyalty,individual vs.community,short term vs.long term,justice vs.mercy.
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: A Historical Perspective on Business Ethics
Available Study Resources on Quizplus for this Chatper
74 Verified Questions
74 Flashcards
Source URL: https://quizplus.com/quiz/7634
Sample Questions
Q1) _____________,a Scottish philosopher,provided many of the teachings that underlie capitalist systems.
A) James Madison
B) Adam Smith
C) John Locke
D) King George III
E) none of the above
Answer: B
Q2) The period in the early 1800s marked by significant economic growth in the United States was called:
A) the Revolutionary War
B) the Industrial Revolution
C) the Declaration of Independence
D) the birth of capitalism.
E) none of the above
Answer: B
Q3) Adam Smith's notions of selfishness and self-interest are identical.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Hiring Ethical People
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/7635
Sample Questions
Q1) It is a violation of a job candidate's civil rights to require reference checks.
A)True
B)False
Answer: False
Q2) The first step in hiring ethical employees is:
A) determining their work history
B) ensuring they meet all qualifications
C) designing a job notification that attracts ethical job candidates
D) reviewing resumes
E) none of the above
Answer: C
Q3) Unlawful discrimination can occur in which of the following situations?
A) the front end, by excluding candidates from the hiring pool
B) the back end, by intentional or unintentional choices at the hiring stage
C) during employment, in retention and promotion processes
D) all of the above
E) none of the above
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Codes of Ethics and Codes of Conduct
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/7636
Sample Questions
Q1) The Foreign Corrupt Practices Act (FCPA)makes no distinction between "bribes" and "facilitating payments".
A)True
B)False
Q2) The number of companies that incorporate Codes of Ethics has decreased with the advent of more government regulation.
A)True
B)False
Q3) Which of the following statements is correct?
A) a Code of Ethics describes acceptable behaviors for specific situations that are likely to arise
B) a Code of Conduct briefly describes broad ethical aspirations
C) a Code of Ethics briefly describes broad ethical aspirations
D) all of the above
E) none of the above
Q4) An organization's Codes of Conduct should be the same across all business units,work functions and stakeholders.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Ethical Decision Making
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/7637
Sample Questions
Q1) A concern with the deontological approach to ethical decision making involves acknowledging:
A) universal principles are relative
B) it may prove impossible, impractical or undesirable in practice
C) managers must make decisions motivated only by virtue
D) all of the above
E) none of the above
Q2) James Rest's four-component model is a useful tool for exploring __________________.
A) stages of moral development,
B) ethical decision making
C) moral versus immoral actions
D) all of the above
E) none of the above
Q3) In a given dilemma,the gap between ethical belief and ethical intent can be caused by not wanting to create negative relationships with the other person involved in the dilemma,among other reasons.
A)True
B)False
Q4) Identify the ten "ethical hazard approaching" signs. How can they be managed?
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Ethics Training
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/7638
Sample Questions
Q1) If Codes of Conduct and Ethics are displayed prominently throughout the workplace,further analysis will not be helpful in determining the extent to which employees embrace them.
A)True
B)False
Q2) A necessary characteristic of effective organizations is ____________ within the culture.
A) hierarchy
B) trust
C) whistleblowing
D) all of the above
E) none of the above
Q3) Discussions of work as a calling can assist employees:
A) frame their daily tasks as something that has positive impacts on the lives of others
B) remind them of their original purpose for choosing a particular job or career path
C) participate in a meaningful workshop during ethics training
D) all of the above
E) none of the above
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Respecting Employee Diversity
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/7639
Sample Questions
Q1) According to _____________,individuals define themselves in relation to others based on a "self-identity" or "social identity" factor and form binding relationships with people who categorize themselves similarly.
A) social justice theory
B) self-categorization theory
C) immigration theory
D) all of the above
E) none of the above
Q2) In 2009 there were more than __________ discrimination cases filed with the EEOC.
A) 1,000,000
B) 100,000
C) 10,000
D) 1,000
E) none of the above
Q3) Diversity can contribute to improving organizational performance or be the source of detrimental prejudices and stereotypes.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Ethics Reporting Systems
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/7640
Sample Questions
Q1) Contacting someone outside the organization about potential or actual nontrivial misconduct inside the organization is referred to as __________________.
A) reporting
B) whistleblowing
C) prosecuting
D) protecting
E) none of the above
Q2) The ethics and compliance officer's primary duty is to:
A) manage the organization's internal reporting system
B) report wrongdoing to the management team
C) supervise whistleblowing within the organization
D) all of the above
E) none of the above
Q3) It is impossible to discourage false accusations with an effective assist line.
A)True
B)False
Q4) Describe the process a manager can undertake to engage employees in discussion of ethical misconduct.
Q5) Discuss the typical duties and skills of an ethics and compliance officer.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managers as Ethical Leaders and Role Models
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/7641
Sample Questions
Q1) __________________ is a goal-setting technique in which managers and their subordinates jointly determine work unit and individual goals in alignment with organizational goals.
A) SMART goals
B) Management-by-objectives
C) Motivation
D) Stretch goals
E) none of the above
Q2) Poorly managed performance appraisals can be detrimental to employee development,morale,and productivity.
A)True
B)False
Q3) Proponents of "Theory X" of management subscribe to the belief that employees are inherently:
A) lazy
B) creative
C) self-directed
D) respected
E) none of the above
Q4) Identify and define the five sources of power available to managers.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Engaging and Empowering Ethical Employees
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/7642
Sample Questions
Q1) Profit sharing has been shown to be associated with all but which of the following?
A) employee cooperation
B) turnover
C) productivity
D) wage disparity
E) profits
Q2) Employees are more willing to help coworkers who have heavy workloads or are struggling with work-related problems when they themselves have been treated unfairly and without integrity.
A)True
B)False
Q3) The relationship between job satisfaction is quite simple - happy employees always work hard in order to maintain their position.
A)True
B)False
Q4) Discuss the steps and advantages involved in the team problem-solving process.
Q5) Higher wages always lead to a more satisfied workplace.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Environmental Management
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/7643
Sample Questions
Q1) Some organizations reduce the carbon waste on Earth by purchasing ______________ equivalent to their carbon footprint.
A) green philanthropy
B) Cap and Trades
C) carbon calculators
D) carbon offsets
E) none of the above
Q2) The Obama administration's Economic Stimulus Act of 2009 included provisions supporting companies that are generating renewable energy sources,developing clean energy technologies,and creating jobs retrofitting homes to conserve energy.
A)True
B)False
Q3) Green buildings can signal organizational values,improve employee health,reduce energy costs and limit detrimental environmental impacts.
A)True
B)False
Q4) Outline the key features of an Environmental Management System.
Q5) Discuss the competitive advantages to an organization for becoming eco-friendly.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Community Outreach and Respect
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/7644
Sample Questions
Q1) According to the Interpenetrating Systems Model,the subsystems of human activities,none of which is monolithic,impact one another.
A)True
B)False
Q2) Cite some of the specific examples of family-friendly and community-friendly policies suggested in the chapter,primarily provided by the annual Working Mother magazine's listing.
Q3) Invoking the three "C's" of engagement is helpful when corporations form long-term volunteer partnerships,including all but which of the following:
A) compatibility
B) commitment
C) communication
D) cash donations
E) none of the above
Q4) Community involvement should not be used as a mechanism for networking,as that dampens the spirit of the philanthropic activities.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 14