Corporate Social Responsibility Study Guide
Questions
Course Introduction
Corporate Social Responsibility (CSR) explores the ethical, social, and environmental obligations of businesses within society. This course examines how corporations integrate responsible practices into their operations, addressing stakeholder interests, sustainable development, regulatory compliance, and ethical decision-making. Through case studies and theoretical frameworks, students analyze the impact of CSR initiatives on business performance, reputation, and long-term value creation while considering global perspectives and contemporary challenges in the evolving landscape of corporate accountability.
Recommended Textbook
Business Ethics How to Design and Manage Ethical Organizations 1st Edition by Denis Collins
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12 Chapters
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Page 2
Chapter 1: Unethical Behaviors in Organizations and
Human Nature
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) _______________________ are defined as the deliberate pursuit of actions intended to benefit the interests or welfare of others.
A) moral imperatives
B) altruistic behaviors
C) societal norms
D) all of the above
E) none of the above
Answer: B
Q2) According to the conventional level of moral reasoning,being "good" or "right" means to be in accordance with societal rules.
A)True
B)False
Answer: True
Q3) According to psychological research,individuals begin to lie when they are teenagers and young adults.
A)True
B)False
Answer: False
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Chapter 2: A Historical Perspective on Business Ethics
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Sample Questions
Q1) Identify and define at least four major issues surrounding labor rights in the U.S.capitalist economy,from the founding of the United States through recent history including the 2009 federal bailout.
Answer: May include slavery,strikes and the rise of labor unions,including relationship to Marxist thought,1933 National Labor Relations Act following the Great Depression,discussions of wages and compensation including minimum wage and the concept of a living wage,executive compensation and "fair compensation" attempts following the 2009 bailout.
Q2) Victory in the Revolutionary War meant abandoning England's government-controlled mercantilist system in favor of commercial laws that encouraged and protected liberty in the business sector.
A)True
B)False
Answer: True
Q3) Adam Smith's writings did not address the moral elements of capitalism.
A)True
B)False
Answer: False
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4
Chapter 3: Hiring Ethical People
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) Conscientiousness is associated with which of the following character traits:
A) trustworthiness
B) integrity
C) ethical behavior
D) all of the above
E) none of the above
Answer: D
Q2) Which of the following is not a factor of organizational citizenship behavior?
A) helping behavior
B) organizational loyalty
C) organizational compliance
D) legal behavior
E) civic virtue
Answer: D
Q3) Employers must rely on instinct,not methodical tools,to determine whether a job candidate is ethical.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Codes of Ethics and Codes of Conduct
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Sample Questions
Q1) Connecting an organization's codes to its strategic plan is not necessary if the codes are effectively communicated to employees.
A)True
B)False
Q2) In practice,Codes of Ethics seem to have little effect on employee behaviors.
A)True
B)False
Q3) It is prudent to apply the philosophy of "When in Rome,do as the Romans" to avoid imposing U.S.moral values on other nations.
A)True
B)False
Q4) In cases of wrongdoing,judges can reduce fines if an organization has implemented a Code of Ethics.
A)True
B)False
Q5) Discuss the relationship between Codes of Ethics and organizational assessment.
Q6) Employees are typically unaware of the moral behavior of their employer.
A)True
B)False
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Chapter 5: Ethical Decision Making
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Sample Questions
Q1) Reasonable individuals can disagree about what is an appropriate ethical action.Discuss the process by which a manager can facilitate a negotiation between competing ethical perspectives.
Q2) Ethical dilemmas typically involve trade-offs based on _______________.
A) right versus wrong
B) competing values and interests
C) moral versus immoral choices
D) correct versus incorrect decisions
E) none of the above
Q3) Harmful acts with severe consequences have high moral intensity.
A)True
B)False
Q4) "Gut reactions" that characterize how many ethical decisions are made typically derive from:
A) moral reasoning
B) personal value systems
C) ethical sensitivity
D) all of the above
E) none of the above
Q5) Identify the ten "ethical hazard approaching" signs. How can they be managed?
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Chapter 6: Ethics Training
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Sample Questions
Q1) It is typically inappropriate to include ethics and personality measures in ethics training,because these are personal issues.
A)True
B)False
Q2) Fraud cannot occur in nonprofit or governmental organizations because there are no shareholder resources to steal.
A)True
B)False
Q3) Discussions of work as a calling can assist employees:
A) frame their daily tasks as something that has positive impacts on the lives of others
B) remind them of their original purpose for choosing a particular job or career path
C) participate in a meaningful workshop during ethics training
D) all of the above
E) none of the above
Q4) Approximately 60 percent of employees have stolen from their employers.
A)True
B)False
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Chapter 7: Respecting Employee Diversity
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Sample Questions
Q1) The Family Medical Leave Act (FMLA)extends to all but which of the following types of employers?
A) private sector firms that employ less than 50 workers
B) all state employers
C) all local employers
D) all federal employers
E) none of the above
Q2) Appropriately managing diversity in the workplace leads to competitive advantages.
A)True
B)False
Q3) Illegal or undocumented workers account for approximately what percentage of the U.S.labor force?
A) 40%
B) 25%
C) 10%
D) 5%
E) none of the above
Q4) Identify and define the four dimensions of diversity.
Q5) Discuss the steps required to successfully implement a diversity initiative.
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Chapter 8: Ethics Reporting Systems
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Sample Questions
Q1) In order to be effective,the ethics and compliance officer must be someone in a dedicated position,not someone who serves that function in addition to another role such as legal counsel.
A)True
B)False
Q2) Discuss the typical duties and skills of an ethics and compliance officer.
Q3) Legislation developed in response to the 2008-2010 financial crisis,which includes rewards for information about securities violations successfully enforced by the Securities and Exchange Commission,is called the ______________.
A) Dodd-Frank Act
B) Sarbanes-Oxley Act
C) Civil Rights Act
D) False Claims Act
E) none of the above
Q4) A method for preserving employee anonymity in the internal reporting system is to use an identification number for the case and filter communications through a resource such as EthicsPoint or other telephone services.
A)True
B)False
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Chapter 9: Managers as Ethical Leaders and Role Models
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Sample Questions
Q1) Power obtained by being a source of knowledge or skills is called _____________ power.
A) legitimate
B) reward
C) coercive
D) referent
E) expert
Q2) Including an ethics component in an employee performance appraisal can be distracting from individual and organizational goals and should be discussed elsewhere.
A)True
B)False
Q3) Organizations that meet the "Great Place to Work" standards witness which of the following benefits?
A) more qualified job applicants
B) lower level of turnover and health care costs
C) higher levels of customer satisfaction
D) all of the above
E) none of the above
Q4) Identify and define the five sources of power available to managers.
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Chapter 10: Engaging and Empowering Ethical Employees
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Sample Questions
Q1) ___________ justice is associated with the way information is conveyed.
A) procedural
B) informational
C) interactional
D) distributive
E) none of the above
Q2) ___________ justice is associated with the way outcomes are allocated.
A) procedural
B) informational C) interactional
D) distributive
E) none of the above
Q3) The best way to manage adversarial employees includes
supervision.
A) hands-off
B) close
C) inconsistent
D) harsh
E) none of the above
Q4) Describe the different techniques for managing go-getters,fence sitters,and adversarials.
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Chapter 11: Environmental Management
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Sample Questions
Q1) In 1987,President Reagan signed the _____________,an international agreement to phase out chlorofluorocarbons (CFCs)that erode the ozone.
A) Clean Air Act
B) Endangered Species Act
C) Montreal Protocol
D) Kyoto Protocol
E) none of the above
Q2) Green buildings can signal organizational values,improve employee health,reduce energy costs and limit detrimental environmental impacts.
A)True
B)False
Q3) The _________________________ was created in 1999 as a way to track the financial performance of leading sustainability-driven companies.
A) Cap and Trade
B) S&P Index
C) Dow Jones Sustainability Index
D) New York Sustainable Stock Exchange
E) none of the above
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13
Chapter 12: Community Outreach and Respect
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Sample Questions
Q1) One approach to community giving,most likely to situate a company as a community leader and enhance employee satisfaction,is ______________,or setting aside some community giving resources for partnerships aligned with the company's mission.
A) reactive giving
B) outsource giving
C) strategic philanthropy
D) corporate citizenship
E) none of the above.
Q2) ______________ refers to the ability of a stakeholder to impose its will on the business; it can be transitory.
A) Power
B) Legitimacy
C) Urgency
D) Primary
E) none of the above
Q3) Organizations implementing the Optimal Ethics Systems Model will likely enhance their reputation within a community.
A)True
B)False
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