Corporate Communication
Final Test Solutions
Course Introduction
Corporate Communication explores the strategies and practices organizations use to effectively convey messages to internal and external audiences. This course covers essential topics such as branding, public relations, crisis communication, stakeholder engagement, and the use of digital platforms. Students will learn how to craft cohesive messages that align with organizational values, manage corporate reputation, and foster positive relationships with employees, customers, investors, and the public. Through case studies and practical assignments, participants will develop skills in analyzing communication challenges and designing comprehensive communication plans that support organizational goals.
Recommended Textbook
Intercultural Communication in the Global Workplace 5th Edition by Iris Varner
Available Study Resources on Quizplus
12 Chapters
475 Verified Questions
475 Flashcards
Source URL: https://quizplus.com/study-set/2100
Page 2
Chapter 1: Culture and Communication
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41829
Sample Questions
Q1) The idea that everyone underneath is just the same after all is helpful to business communication.
A)True
B)False
Answer: False
Q2) Discuss self-knowledge and the related factors of bias,prejudice,and discrimination. Give examples.
Answer: Knowing one's own culture is the best starting point for learning about another culture,and knowing one's own biases and prejudices is one way to understand one's own culture.
Q3) The belief that my culture is normal and central to human experience is called the assumption of universality.
A)True
B)False
Answer: False
Q4) One response to an unfamiliar culture is curiosity.
A)True
B)False Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Role of Language in Intercultural Business Communication
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/41818
Sample Questions
Q1) One of the functions of the Académie Française is to keep French pure and reject the adoption of foreign words into French.
A)True
B)False
Answer: True
Q2) Since all cultures share the same basic values,cultures attach the same meanings to these basic values.
A)True
B)False
Answer: False
Q3) In polycentric staffing,managers of the subsidiary are natives of the country in which the subsidiary is located.
A)True
B)False
Answer: True
Q4) The German and American concept of notarized is the same.
A)True
B)False
Answer: False
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Getting to Know Another Culture
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/41819
Sample Questions
Q1) Time is understood and used differently in different cultures. Discuss,using specific examples.
Answer: In traditional cultures,which are often being,relationship-oriented cultures,time is cyclical. Nature follows cycles of birth,flowering,death,and rebirth. Within the framework,events take as long as they naturally do. Time is simply the environment in which things unfold. Events in relationships and that affect people as they interact also take as long as necessary. Non-traditional cultures that are often doing,results-oriented cultures,view time as something to be managed,shaped,and manipulated. Activities unfold according to schedules. Time itself is treated as a thing to be bought,squandered,killed,created,and borrowed by humans.
Q2) Cultures view efficiency differently.
A)True
B)False
Answer: True
Q3) Novels in translation are ways to learn about another culture's values,attitudes and behaviors.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: The Self and Croups
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/41820
Sample Questions
Q1) Three ways of explaining the development of self-identity are
A) social-psychological,communication,and critical approaches.
B) intercultural,critical,and international approaches
C) social-psychological,intercultural,and critical approaches.
D) social-psychological,intercultural,and critical approaches
Q2) Throughout the world,women do not achieve key business positions in equal numbers with men.
A)True
B)False
Q3) Interdependent self-construal is the same thing as collectivism.
A)True
B)False
Q4) Form means rules of etiquette and manners while interacting with others for business purposes.
A)True
B)False
Q5) Collectivist cultures see group membership as permanent,while individualist cultures see group membership as potentially temporary. Discusses the implications of temporary versus permanent group membership upon communication with regard to a)face,b)emotion,and c)shame or guilt.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Organizing Messages to Other Cultures
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41821
Sample Questions
Q1) Behavior,such as the way a cup of coffee is offered,cannot communicate as effectively as words.
A)True
B)False
Q2) The way a language is structured seems related to the structure of thought. Discuss,using examples.
Q3) The book discusses all the following ways to communication about a solution to a problem EXCEPT:
A) analogy
B) syllogistic reasoning
C) bargaining
D) listing
Q4) Japanese communicators value "hearing one and understanding ten."
A)True
B)False
Q5) Framing is explaining a context of a message before delivering it.
A)True
B)False
Q6) Discuss the issue of culture in the conventional communication model.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Nonverbal Language in Intercultural Communication
Available Study Resources on Quizplus for this Chatper
36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/41822
Sample Questions
Q1) Define the term paralanguage and discuss the role of paralanguage in intercultural communication.
Q2) Paralanguage refers to
A)Eye contact
B)Touching
C)Fillers and intonation
D)Silence
Q3) Women in most cultures tend to use fewer and smaller gestures than men.
A)True
B)False
Q4) In Asian cultures smiling can be a sign of embarrassment.
A)True
B)False
Q5) The volume,pitch,and intonation are referred to as
A)Vocalization
B)Fillers
C)Nonverbal qualities
D)Vocal qualifiers
Page 8
Q6) "The silence spoke volumes." Discuss this statement. Compare the attitude towards silence in high-context and low-context cultures.
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 7: Cultural Rules for Establishing Relationships
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/41823
Sample Questions
Q1) In the United States,business people tend to encode ideas explicitly.
A)True
B)False
Q2) The emphasis on harmonious relations in Japanese firms ensures that people are willing to defer personal ambitions to group goals.
A)True
B)False
Q3) Power distance in the United States is comparatively small.
A)True
B)False
Q4) Since the Japanese have a strong group orientation,a cocktail party is an effective way to bring people together.
A)True
B)False
Q5) Assertiveness is a positive value in
A)Egalitarian societies
B)Authoritarian societies
C)Hierarchical societies
D)Family-oriented societies
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 8: Information, Decisions, and Solutions
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41824
Sample Questions
Q1) A problem is a problem,defined the same way no matter what the culture.
A)True
B)False
Q2) Problems in organizations:
A) can be defined the same way in all cultures
B) are often blamed on the most high-status person in collectivist cultures
C) are often externalized and objectified in low-context cultures
D) are quickly solved by discussion in all cultures
Q3) You have been asked by your employer to gather data about the costs of producing a continuous-curl potato chip. Your company has the opportunity to buy the rights to a patented machine,but your boss wants to know how much the raw materials (potato,salt,oil,),warehousing,maintenance (blades,motors),and processing will cost.
-List at least six formal sources you would trust to generate the required data.
-Now explain how you could gather the same information in Patatinia,a country where a)you are not allowed Internet access,b)you may not go to a library,c)the periodicals and books available have biased perspectives that you feel are untrustworthy,and d)the supply of potatoes is seasonal. (Assume you have nobody at home who could send you the information.) In other words,in Patatinia you will have to rely on informal sources.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 9: Intercultural Negotiation Teams
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/41825
Sample Questions
Q1) Organizations employ teams frequently,although they do not see effective decision-making with teams.
A)True
B)False
Q2) In collectivist cultures,team members can fill between 10 and 15 roles.
A)True
B)False
Q3) Discuss argumentation styles for persuasion that vary from culture to culture. Use specific examples from different cultures.
Q4) Which of the following is NOT a role played by team members in collectivist-culture teams?
A) leader
B) skeptic
C) implementer
D) specialist
Q5) Access to authority is mediated in Chinese culture,so the authority figures with the most power were not actually present at the negotiations all the time. They had the greatest face to lose,after all. The two Canadians,on the other hand,had full authority to enter into an agreement that met Canwall's goals.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Legal and Governmental Considerations in
Intercultural Business Communication
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/41826
Sample Questions
Q1) Germany uses codetermination in labor-management relations.
A)True
B)False
Q2) Major Japanese firms have company unions.
A)True
B)False
Q3) Company unions emphasize
A)Competition between firms
B)The ideals of reciprocity
C)The hierarchy of society
D)Gender equity
Q4) All countries have signed the International Law on Patents.
A)True
B)False
Q5) Identify the major legal systems and briefly discuss their origins and how they function.
Q6) All countries have signed an International Agreement Regulating Trademarks.
A)True
B)False
Q7) Compare and contrast various cultural attitudes towards trademarks and patents. Page 13
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 11: The Influence of Business Structures and
Corporate Culture on Intercultural Business
Available Study Resources on Quizplus for this Chatper
34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/41827
Sample Questions
Q1) Companies with similar structures follow the same communication practices.
A)True
B)False
Q2) Discuss the intercultural business communication implications of organizations based on credentials,context,family,and political orientation.
Q3) Compare and contrast communication in multinational and global organizations. What are the needs for intercultural business communication competence in each?
Q4) Which is NOT true? A global structure and orientation is
A)Supported by most national governments
B)Restricted by national laws
C)Dependent on appropriate training
D)A way to overcome the division between domestic and international operations.
Q5) The international division structure
A)May encourage unhealthy competition between domestic and international operations
B)Fosters direct communication between subsidiaries and functional areas at headquarters
C)Is an outdated organizational structure
D)Encourages intercultural communication training for all employees. Page 15
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 12: Intercultural Dynamics in the International Company
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/41828
Sample Questions
Q1) Mapping of differences should be avoided because it calls attention to differences rather than similarities.
A)True
B)False
Q2) Discuss the case,What Else Can Go Wrong?,in view of the cultural knowledge you have gained during the semester.Use the questions at the end of the case as a guide in your analysis.
Q3) The traditional communication model does not provide details of the complexity of the relationship between people.
A)True
B)False
Q4) With the right strategy diverse teams will always succeed.
A)True
B)False
Q5) Why do teams fail,and what can be done to improve teams?
Q6) Once a merger is completed,the work of intercultural teams is completed.
A)True
B)False
Q7) Discuss the stages in the development of effective diverse teams.
To view all questions and flashcards with answers, click on the resource link above. Page 17