Chapter 6: Communication,culture and Organizing
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Q1) Studying culture is an experimental science.
A)True
B)False
Q2) Joie's room overlooks a city park where local guys gather every evening to play pick-up basketball.Most afternoons,he watches the guys negotiate who gets to play,the rules of the game,and their rituals of picking team members,celebrating wins,and the occasional fight.Eventually,Joie starts to play with the guys.Now,he is able to pick out who the "new" guys are because they don't seem to know the rules or rituals,"how things work." Over time,the new guys learn the rules and bring new things to the court.Which of the following best describes how Joie has come to understand this culture?
A)Culture is semiotic - shared rituals create meanings and social reality.
B)Culture is "exotic" - it can only be understood if you maintain distance from it.
C)Culture is static - people have to learn the rules,and culture doesn't change.
D)Culture is a metaphor - it really only exists in the player's heads.
Q3) Cultural studies of organizations offered managers exciting ways to motivate employees and to invigorate _________________.
Q4) White-collar work can be just as dehumanizing as ____________________ work.
Q5) _____________________ metaphors provide powerful frames for organizational life.
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Chapter 7: Power and Resistance at Work
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Q1) The form of power rooted in the charisma of the person exercising influence is ___________ power.
Q2) Power is only exercised when one person or group is able to directly and measurably influence the behavior of another person.
A)True
B)False
Q3) When many people think of a nurse,they envision a woman.This assumption is an example of which aspect of ideology?
A)Ideology represents particular group interests as universal
B)Ideology obscures contradictions in society
C)Ideology naturalizes social relations through the process of reification
D)None of the above
Q4) There is always struggle around ideologies,as different social groups compete to shape the meanings that make up social reality.
A)True
B)False
Q5) The management of feeling to create a publicly observable facial and bodily display is _________________ labor.
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Chapter
No-Collar Work
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Q1) Select the least-true statement about postmodern organizations.
A)Postmodern organizations are characterized by chaos and instability.
B)Postmodern organizations are characterized by change and unpredictability.
C)Postmodern organizations are characterized by making mass quantities of goods.
D)Postmodern organizations are characterized by flattened organizational structures.
Q2) The postmodern organization is less about producing goods and more about
Q3) "Cultures of fun" and "just be yourself" cultures of postmodern workplaces provide ample opportunity for all kinds of individual and personal expressions of identity and self without corporate management or response to such expressions.
A)True
B)False
Q4) "Work teams" and "team-based organizations" are new,postmodern phenomena;they did not exist in Fordist/modernist organizations.
A)True
B)False
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Chapter 9: Communicating Gender at Work
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Q1) Liberal feminists take an "_______________" approach to organizational communication.
Q2) Though radical feminism's separatism can certainly help survivors of rape,domestic abuse,or intimate partner violence,many separatist organizations struggle and/or ultimately disintegrate.Based on your knowledge of organizational communication and Mumby's description of separatist organizations,how might you best explain this phenomenon?
A)From an organizational culture perspective,separatist organizations probably have root metaphor conflict issues because they are separate from the rest of society.
B)From an organizational culture perspective,separatist organizations probably do not have enough shared symbols and to develop a strong and cohesive culture.
C)From a systems perspective,separatist organizations become too "closed" and cannot adequately adapt and build interdependent with other organizations.
D)From a systems perspective,separatist organizations suffer entropy because the concept of multifinality means that there are many non-separatist ways of fulfilling the same goals.
Q3) Feminism includes the perspectives of _______________.
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Chapter 11: Leadership Communication in the New Workplace
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Q1) An "alienated follower" tend to adapt themselves to the prevailing conditions of the organization,without claiming any real opinions or stakes in how things unfold.
A)True
B)False
Q2) D'Shawn recently read a new book on leadership studies,and now believes that the idea of "leadership rests almost entirely on followers;her influence only really comes from the extent to which organizational members interact with one another and "construct" her as the leader.Which approach to leadership studies did the author most likely take?
A)Trait Leadership
B)Romance leadership
C)Charismatic leadership
D)Transformational leadership
Q3) Leadership is more symbolic action than prescribed behavior.
A)True
B)False
Q4) People who score low on Fiedler's "Least Preferred Coworker" scale can actually highly ________________________ leaders.
Q5) More of us are _______________ than leaders.
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Chapter 12: Branding and Consumption
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Q1) The concept of the "sovereign worker" is most closely tied to which of the following ideas?
A)Worker unity
B)Emotional branding
C)Work-life separation
D)The entrepreneurial self
Q2) Advertisers and brand managers target children because children can be influential in household buying decisions through the:
A)Guilt response
B)Nag factor
C)Pester problem
D)Persistence principle
Q3) _________________ is a strategy that attempts to integrate brands into the expression of individual identities by blurring the distinction between marketing and everyday life and popular culture.
Q4) Literally any meaning or quality can be attached to any object,product,company,or person through the _______________________.
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Chapter 13: Organizational Communication,
and Democracy
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Q1) Xochitl's employers are able to pay her less than minimum wage primarily because:
A)What she earns is still much more than she could earn in her home country
B)Her culture discourages her from asking for more
C)She is part of an informal economy
D)Her salary is similar to other nannies in the neighborhood
Q2) Ron Mason developed a theory of workplace democracy in which he assesses the degree of participation along five dimensions.The dimension of ____________ refers to the number and type of issues available for the members of the workplace community to determine.
Q3) The benefits of neoliberalism include:
A)Decreasing inequality and narrowing the gap between rich and poor
B)Encouraging market speculation which increases innovation
C)Promoting mass migrations to find work
D)Allowing "backward" nations such as India to become global players
Q4) George Ritzer has labeled the intersection of local cultures and the globalization processes,which results in "something" as ____________________.
Q5) The economic philosophy with the intent to limit extreme economic cycles of "boom" and "bust" through government intervention is ____________________.
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Chapter 14: Communication, meaningful Work, and Personal Identity
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Q1) _____________________ selves can sometimes resist management,while resistant selves might reinforce the status quo;managing identity is complex.
Q2) Of the following,who is most likely to have the most leisure time?
A)A well-paid blue-collar worker who works shifts.
B)A moderately-paid white-collar worker who works a set number of hours.
C)A highly paid CEO who determines her own schedule.
D)A well-paid no-collar worker who sets his own schedule.
Q3) Because of their proximity to the means of production,___________________-collar workers might have a greater sense of agency than ____________________-collar workers.
Q4) The short-term thinking and constant change that pervade modern capitalism bring about what Richard Sennett (1998)calls a ________________________________ of character.
Q5) Which of the following orientations to time are surgeons,cabinet makers,artists,and graphic designers most likely to share,given the nature of their work?
A)Clock time
B)Task time
C)Tame famine
D)All of the above.
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