Contemporary Management Test Questions
Course Introduction
Contemporary Management explores the theories, practices, and challenges of managing organizations in today's dynamic business environment. The course examines foundational management functions planning, organizing, leading, and controlling while emphasizing the impact of globalization, technological advancement, and cultural diversity on managerial decision-making. Through case studies and real-world examples, students learn how effective managers adapt to change, foster ethical organizational cultures, and implement innovative strategies to achieve organizational goals. The curriculum also addresses current topics such as sustainability, corporate social responsibility, and digital transformation, equipping students with the skills needed for leadership in modern workplaces.
Recommended Textbook
Management 10th Edition by Richard L. Daft
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Page 2
Chapter 1: Innovative Management for a Changing World
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Sample Questions
Q1) A human resource manager would be considered a staff manager.
A)True
B)False
Answer: True
Q2) Being a successful manager means thinking in terms of all of the following,except:
A)building teams.
B)generating the most profit.
C)becoming a motivator.
D)becoming an organizer.
E)establishing networks.
Answer: B
Q3) The individual identity includes which of the following?
A)Generalist,coordinates diverse tasks
B)Gets things done through others
C)Works relatively independently
D)A network builder
E)Works in highly interdependent manner
Answer: C
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) Standardization of work and wage incentives are characteristics of behavioral science.
A)True
B)False
Answer: False
Q2) Within his role as a financial accountant,Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances.Which perspective or approach does Roger apply most at his work?
A)Quantitative perspective
B)Qualitative perspective
C)Humanistic approach
D)Behavioral science approach
E)Scientific management approach
Answer: A
Q3) The early study of management as we know it today began with what is now called the technology-driven workplace.
A)True
B)False
Answer: False
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Page 4
Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.
A)National dimension
B)Global dimension
C)International dimension
D)Japan's dimension
E)U.S.dimension
Answer: C
Q2) Three large electronics companies have recently collaborated to develop an innovative new cell phone.This is an example of which managerial trend?
A)Outsourcing
B)Interorganizational partnership
C)Adversarial orientation
D)Merger
E)Boundary spanning
Answer: B
Q3) A(n)____________________ defines and uses signals and symbols to influence corporate culture.
Answer: cultural leader
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Page 5
Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) ________ is a concept that proposes that corporations can alleviate poverty and other social ills by selling to the world's poorest people.
A)Cream of the crop
B)Skimming the barrel
C)Bottom of the pyramid
D)Top of the peak
E)Base hierarchy
Q2) Because of cheap labor,most international business firms are headquartered in the less developed countries of Asia and South America.
A)True
B)False
Q3) A foreign subsidiary over which an organization has complete control is called a
A)joint venture.
B)licensing agreement.
C)franchise.
D)wholly owned foreign affiliate.
E)foreign venture.
Q4) Explain NAFTA.
Q5) List the three components of cultural intelligence.
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) The relationship between social responsibility and financial performance has been shown to be ____.
A)non-existent
B)positive
C)negative
D)not important
E)a reflection of top leadership
Q2) ____ matches with the postconventional level of personal moral development.
A)Team oriented
B)Autocratic
C)Guiding/encouraging
D)Coercive
E)Servant leadership
Q3) Social responsibility is management's obligation to make choices and take actions that will contribute to the welfare and interests of society as well as the organization.
A)True
B)False
Q4) __________ justice requires that different treatment of people not be based on arbitrary characteristics.
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) Two principle advantages of forming a corporation are continuity and limits on the owners' liability.
A)True
B)False
Q2) Since a corporation is a legal structure reserved for large firms,small businesses have two basic choices for legal structure of their company: proprietorship and partnership.
A)True
B)False
Q3) An entrepreneur
A)assumes the risks of the business.
B)reaps the rewards of the business.
C)assumes the financial and legal risks of ownership.
D)recognizes a viable idea for a business product or service and carries it out.
E)all of these.
Q4) Sole proprietorships are the fastest growing segment of small business in both the U.S.and Canada.
A)True B)False
Q5) What is tolerance for ambiguity? Why is it an important trait?
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) You are violating which of these goal characteristics when you attempt to create goals for every aspect of employee behavior?
A)Specific and measurable
B)Linked to rewards
C)Defined time period
D)Cover key result areas
E)Challenging but realistic
Q2) At the top of the goal hierarchy is the A)strategic goals.
B)tactical goals.
C)operational goals.
D)mission.
E)employee goals.
Q3) The organization's reason for existence is known as
A)the organization's value.
B)the organization's vision.
C)the organization's mission.
D)the organization's goal.
E)the organization's service.
Q4) Briefly define the characteristics of an effective goal.
Page 9
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) List the four components of a SWOT analysis.
Q2) Barriers to entry are related to which competitive force?
A)Rivalry among competitors
B)Potential new entrants
C)Threat of substitute products
D)Bargaining power of buyers
E)Bargaining power of suppliers
Q3) Cost leadership is a type of competitive strategy with which the organization seeks to distinguish its products or services from that of competitors.
A)True
B)False
Q4) ____________________ is the set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals.
Q5) Business-level strategies include all of the major functions,including finance,research and development,marketing,and manufacturing.
A)True B)False
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) According to the classical model of decision making,managers' searches for alternatives are limited because of human,information,and resource constraints.
A)True
B)False
Q2) __________refers to the tendency of people in groups to suppress contrary opinions.
A)Point-counterpoint
B)Groupthink
C)Devil's advocacy
D)Escalating commitment
E)Brainstorming
Q3) ____ has the highest possibility of failure.
A)The condition of certainty
B)The condition of ambiguity
C)The condition of uncertainty
D)The condition of risk
E)All of these
Q4) Briefly describe the assumptions underlying the classical model of decision making.
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?
A)Multitasking
B)Lines of authority
C)Work specialization
D)Autonomy
E)Team structure
Q2) With a cost leadership strategy,the organization attempts to develop innovative products unique to the market.
A)True
B)False
Q3) Unity of command and the scalar principle are both closely related to the
A)amount of work specialization in an organization.
B)degree of formalization.
C)chain of command.
D)amount of bureaucracy in the organization.
E)matrix structure.
Q4) Compare and contrast authority,responsibility,accountability,and delegation.
Q5) Define span of management and explain if there is an ideal span of management.
Page 12
Q6) Division of labor is also known as ____________________.
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Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) At which stage of the change process do managers evaluate problems and opportunities?
A)Monitor forces for change
B)Need for change
C)Initiate change
D)Implement change
E)Internal forces
Q2) Creative organizations
A)are characterized by an unusually high number of routine jobs.
B)are loosely structured.
C)have little ambiguity.
D)have too many layers of management.
E)use a centralized decision making approach.
Q3) ____ is NOT a type of current problem that organizational development can help address.
A)Mergers
B)Acquisitions
C)Diversification
D)Organizational decline
E)Conflict management
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) Describe how to maintain an effective workforce.
Q2) Which of the following refers to the process of determining the skills,abilities,and other attributes a person needs to perform a particular job?
A)Recruiting
B)Training
C)Selection
D)Development
E)Orientation
Q3) Which of the following is inappropriate to ask on an employment application?
A)If the applicant is over 18
B)Where the applicant went to school
C)If the applicant has ever been convicted of a crime
D)Whether the applicant has any disabilities that might inhibit job performance
E)Applicant's ancestry/ethnicity
Q4) Competency-based pay systems are also called skill-based pay systems.
A)True
B)False
Q5) ____________________ are people who work for an organization,but not on a permanent or full-time basis.
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Chapter 13: Managing Diversity
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Sample Questions
Q1) What are the 5 steps in implementing a change to develop a truly diverse workplace?
Q2) In a family where both parents work,which of the following may be helpful to accommodate the parents' needs?
A)Childcare
B)Flexible work schedule
C)Home-based employment
D)Maternity or paternity leaves
E)All of these
Q3) Most organizations ____ shift from a monoculture perspective to one of pluralism.
A)can never
B)naturally
C)must make a conscious effort to
D)can easily
E)are against a
Q4) Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.
A)True
B)False
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) Which of the following describes the last step in the perception process?
A)Observing information
B)Screening the information
C)Selecting what to process
D)Organizing the selected data into patterns
E)Transmitting the observed information
Q2) According to research,an individual's personality has no affect on how they respond to stressors.
A)True
B)False
Q3) Define perceptual selectivity.Briefly explain the characteristics of the stimuli and the perceiver that affect this process.
Q4) Recency supports the old truism that first impressions really do count.
A)True
B)False
Q5) The ____________________ process occurs when individuals screen and select the various stimuli that vie for their attention.
Q6) ____________________ are judgments about what caused a person's behavior-something about the person or something about the situation.
Page 16
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Chapter 15: Leadership
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Sample Questions
Q1) Colleen Farney at TeleTech shows vast knowledge,intelligence,cognitive ability,and keen decisiveness.Which personal characteristic of leadership is she showing?
A)Physical characteristics
B)Intelligence and Ability
C)Personality
D)Social Characteristics
E)Social Background
Q2) Consideration is the extent to which the leader is task oriented and directs subordinate work activities toward goal attainment.
A)True
B)False
Q3) The telling style,according to Hersey and Blanchard,is appropriate for followers with moderate readiness.
A)True
B)False
Q4) ____________________ is the extent to which the leader is task oriented and directs subordinates' work activities toward goal attainment.
Q5) Differentiate between a substitute and a neutralizer.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) The acquired needs theory proposes that certain types of needs are acquired during the individual's lifetime.
A)True
B)False
Q2) Employee motivation affects productivity,and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.
A)True
B)False
Q3) Organizations that empower employees often reward them based on the results shown in the company's bottom line.
A)True
B)False
Q4) Which of the following techniques reduces the likelihood that behavior will be repeated?
A)Positive reinforcement
B)Negative reinforcement
C)Extinction
D)Reward enhancement
E)All of these
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Chapter 17: Managing Communication
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Sample Questions
Q1) The ____________________ is the tangible formulation of the idea that is sent to the receiver.
Q2) Routine messages tend to be simple and straightforward,such as conveying data or statistics.
A)True
B)False
Q3) What are the key elements of communication?
A)Encoding,message,and feedback
B)Encoding,noise,and symbols
C)Message,circuit,and decoding
D)Feedback,message,and perception
E)Feedback,circuit,and perception
Q4) Jenna composes an email from home to her boss to inform him that she will be late getting to work that day.The act of composing an email involves which stage of the communication process?
A)Selecting a channel
B)Sifting through noise
C)Providing feedback
D)Encoding the message
E)Decoding the message
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Chapter 18: Leading Teams
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Sample Questions
Q1) Team cohesiveness does not necessarily lead to higher team productivity.
A)True
B)False
Q2) Describe the three types of formal teams.
Q3) Randy is a team leader at Welldrilling.net.His team is made up of fifteen co-workers.Recently,he has noticed a tendency for some team members to participate much less than others.They seem uninterested and content to let others do the work.This is called
A)free riding.
B)reduced commitment.
C)power realignment.
D)the costs of coordination.
E)self-directed team.
Q4) List the five stages of team development.
Q5) List the five behaviors associated with the task specialist role.
Q6) ____________________ refers to the tendency for the presence of others to enhance an individual's motivation and performance.
Q7) ____________________ can present enormous challenges for team leaders,who have to bridge gaps of time,distance,and culture.
Page 20
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) The use of cultural values,traditions,shared beliefs and trust to increase compliance with goals refers to decentralized control.
A)True
B)False
Q2) Frequently calculated ratios typically pertain to activity,passivity,and profitability.
A)True
B)False
Q3) When ____________________ deviates from a(n)____________________,managers must interpret the deviation.
Q4) ____ is any organizational department or unit under the supervision of a single person who is responsible for its activity.
A)Independent center
B)Responsibility center
C)Analysis center
D)Control center
E)Budgeting center
Q5) Discuss the positive and negative factors that can influence the success of a TQM program.
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Chapter 20: Managing the Value Chain, Web 20, and E-Business
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Sample Questions
Q1) The product remains in one location and the required tasks and equipment are brought to it with a product layout.
A)True
B)False
Q2) Which of the following is an organization that produces nonphysical outputs that require customer involvement and cannot be stored in inventory?
A)Manufacturing organization
B)Service organization
C)Operations management organization
D)Non-inventory organization
E)Consumer-driven organization
Q3) With integration,more companies are opting for a(n)____,which involves cultivating intimate relationships with a few carefully selected suppliers and collaborating closely to coordinate tasks that benefit both parties.
A)co-op
B)outreach
C)arm's length
D)divesture
E)partnership
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