Contemporary Management Test Questions
Course Introduction
Contemporary Management explores the dynamic and evolving field of management within modern organizations. The course examines current theories, practices, and challenges facing managers in todays global business environment, emphasizing topics such as strategic planning, organizational structure, leadership, decision-making, ethics, and innovation. Students will analyze case studies and real-world scenarios to understand the impact of technological advancements, globalization, and cultural diversity on managing people and resources effectively. By integrating theoretical frameworks with practical applications, the course prepares students to navigate complex managerial issues and adapt to the rapidly changing demands of contemporary workplaces.
Recommended Textbook Management 7th Edition by Angelo
Kinicki
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Page 2
Chapter 1: The Exceptional Manager: What You Do, How You Do It
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Q1) Entrepreneurship means reducing or avoiding many of the possible risks associated with creating a new enterprise.
A)True
B)False
Answer: False
Q2) Mintzberg's research found that managers typically work about 40 hours, and less than 30 hours is not unheard of.
A)True
B)False
Answer: False
Q3) Most managers are not in a position to be a mentor to others.
A)True
B)False
Answer: False
Q4) Mintzberg concluded that managers play three broad types of roles: interpersonal, analytical, and critical.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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Q1) The customers of Best Auto Sales complete an online survey after purchasing an automobile from Best. The information from the customer survey is a form of feedback.
A)True
B)False
Answer: True
Q2) Susan, a movie theater manager, has observed that as workers feel some company policies are not fair, the employees have not been working as hard as in the past. This reduction in effort is known as ____.
A) sliding
B) soldiering
C) skimming
D) entitling
E) slipping
Answer: B
Q3) Management science focuses on using behavioral techniques to aid in problem solving and decision making.
A)True
B)False
Answer: False
Page 4
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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Q1) When a daycare center looks at the recent increase in the number of working mothers in its area to determine how many employees to hire, this is an example of studying demographic forces.
A)True
B)False
Answer: True
Q2) Terrell, the HR manager, strongly believes that fairness means hiring according to ability, not family background. Terrell's deeply held belief regarding hiring is a part of his dilemma approach.
A)True
B)False Answer: False
Q3) Typically, labor unions tend to represent salaried workers, and professional associations tend to represent hourly workers.
A)True
B)False
Answer: False
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Chapter 4: Global Management: Managing Across Borders
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Q1) Don, a Texan, is a geologist employed with an oil drilling company who lives and works in Iran. Don is an example of a global-patriot.
A)True
B)False
Q2) Canada is the top nation the United States exports to, and Mexico is the country it imports the most from.
A)True
B)False
Q3) The agreements of the World Trade Organization are based on ____.
A) NAFTA
B) GATT
C) CAFTA
D) the mandates of the United Nations
E) the Peace Accord
Q4) A nonprofit organization with operations in several states is a multinational organization.
A)True
B)False
Q5) Define joint venture and give an example.
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Chapter 5: Planning: The Foundation of Successful Management
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Q1) Elite Coffee and Bakery, a café that offers a relaxing environment to enjoy quality coffees, teas, soups, and other menu items, has a poster in the front of its restaurants that reads, "We will always provide a quality product to help our customers better meet the challenges of their day and always take the time to offer caring service one person at a time." This statement is Elite's ___.
A) belief statement
B) goals pact
C) mission statement
D) code of ethics
E) management pledge
Q2) Tasty Sandwiches trains its employees to always put the sandwich condiments on the sandwich in the same order. Also, Tasty Sandwiches is known for treating its employees well and enjoys some of the lowest employee turnover in the industry. As a result, it is one of three companies being featured in a 20-minute piece on a national newscast to discuss this honor. Identify the types of standing plans and single-use plans. Discuss how Tasty Sandwiches might apply a standing plan and a single-use plan. Include examples in your response.
Q3) Discuss the four-step process of MBO.
Q4) Contrast strategic, tactical, and operational planning.
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Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
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Q1) Mountain Rescue Incorporated sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, who offer a larger line of products and focus on broader markets. Mountain Rescue Incorporated is pursuing a ____ strategy.
A) cost-focus
B) cost-leadership
C) differentiation
D) narrow
E) focused-differentiation
Q2) A 2013 survey found that the use of mission and vision statements is popular among managers.
A)True
B)False
Q3) A trend analysis is a hypothetical extension of a past series of events into the future.
A)True
B)False
Q4) Contingency planning is also known as time management and compartmentalization.
A)True
B)False
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Chapter 7: Individual and Group Decision Making: How Managers
Make Things Happen
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Q1) The Delphi technique is a group process that uses physically dispersed experts who fill out questionnaires to ____.
A) form a diversity plan
B) anonymously generate ideas
C) cut costs and increase efficiency
D) develop a synergy agenda
E) generate sales
Q2) When Dave, the sales manager, is deciding on who will train the new sales trainee, he tries not to look at just the recent sales numbers but also checks past sales reports to determine who is the most productive. This way he is not affected by the ______ bias.
A) sunk-cost
B) adjustment
C) representativeness
D) availability
E) escalation of commitment
Q3) The rational model of decision making is also called the logical model.
A)True
B)False
Q4) Summarize some of the hindrances to perfectly rational decision making.
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Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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Q1) Summarize a divisional structure, including product divisions, customer divisions, geographic divisions, and matrix structures. Give an example of each, and draw an organization chart that depicts each.
Q2) The arrangement of having discrete parts of a task done by different people is known as division of labor.
A)True
B)False
Q3) When managers from different functional divisions are brought together in cross-functional teams to solve particular problems, this is a team-based design.
A)True
B)False
Q4) North Community College strives to portray its image to citizens of the community through advertising and the actions of its faculty and staff that "community is our middle name." This act of trying to depict this image is a symbol.
A)True
B)False
Q5) Summarize organizational culture. Give an example of a company and describe its culture.
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Chapter 9: Human Resource Management: Getting the
Right People for Managerial Success
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Q1) The type of appraisal in which employees are evaluated by their managers, peers, and subordinates is called the 360-degree assessment.
A)True
B)False
Q2) Structured interviews involve asking each applicant different questions and comparing their responses to a standardized set of answers.
A)True
B)False
Q3) Studies show that when companies have high-quality human resource practices and programs, those companies have higher levels of employee satisfaction, financial performance, and service performance.
A)True
B)False
Q4) Mediation is the process in which a neutral third party, an arbitrator, listens to both parties in a dispute and makes a decision that the parties have agreed will be binding on them.
A)True
B)False
Page 11
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Chapter 10: Organizational Change and Innovation: Lifelong
Challenges for the Exceptional Manager
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Q1) In the changing stage of change of Lewin's change model, employees need to be given new information, perspectives, and models for behavior.
A)True
B)False
Q2) Describe at least three supertrends that are occurring in business that are likely to result in changes in many industries. Provide an example of each.
Q3) So-called Millennials (those born after 1980) are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos. This is an example of a ______ force for change.
A) social
B) demographic
C) political
D) financial
E) structural
Q4) Trust between change agents and employees can reduce resistance to change.
A)True
B)False
Q5) Describe resistance to change and the causes of resistance.
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Chapter 11: Managing Individual Differences and Behavior:
Supervising People As People
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Q1) In self-serving bias, people tend to take more personal responsibility for success than for failure.
A)True
B)False
Q2) In today's workplaces, the further up the pay scale and the higher the education level, the narrower the earnings gap becomes between men and women.
A)True
B)False
Q3) The three components of ______ are affective, cognitive, and behavioral.
A) values
B) stress
C) job satisfaction
D) personality
E) attitudes
Q4) Define the four types of distortion in perception. Provide an example of each.
Q5) Define role overload, role conflict, and role ambiguity. Give examples of each from your own experience.
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Q6) Describe the three types of symptoms of negative stress and provide examples of each.
Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace
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Q1) Content perspectives, also known as need-based perspectives, include all except which one of the following theories?
A) Deci and Ryan's self-determination theory
B) Herzberg's two-factor theory
C) McClelland's acquired needs theory
D) Equity theory
E) Maslow's hierarchy of needs theory
Q2) Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10-20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs?
A) competence
B) autonomy
C) relatedness
D) equity
E) love
Q3) List at least four reasons why knowledge of motivation important to managers.
Q4) Define the self-determination theory and list the three innate needs that influences behavior and well-being.
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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Q1) The stages in which groups may evolve into teams often aren't of the same duration or intensity, or even necessarily always in this sequence.
A)True
B)False
Q2) Which of the following is not considered an essential consideration in building a group into an effective team?
A) trust
B) cohesiveness
C) cooperation
D) unanimity
E) size
Q3) Which of the following is a disadvantage of smaller groups?
A) lower morale
B) autocratic leadership
C) unfair work distribution
D) tendency to form cliques
E) tendency to take unreasonable risk
Q4) What are the four types of work teams? Describe what each does and provide an example of each.
Page 15
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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Q1) Trina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Trina has ______ power.
A) legitimate
B) coercive
C) reward
D) referent
E) expert
Q2) Managers applying a situational theory should identify important outcomes and situational conditions.
A)True
B)False
Q3) According to a BusinessWeek summary of management studies, which of the following is characteristic of men in the workplace, compared with women?
A) being more collaborative
B) producing higher-quality work
C) being more effective
D) generating more new ideas
E) using a more autocratic style
Page 16
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Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
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Sample Questions
Q1) Jargon is a type of semantic barrier.
A)True
B)False
Q2) Encoding is translating a message into understandable symbols or language.
A)True
B)False
Q3) Tyrone was recently promoted to manager. Although he used to take advice from his peers, he seems no longer willing to listen to any input from them or his boss, and is determined to run the project how he thinks best. This is an example of which personal barrier to communication?
A) an oversized ego
B) variable skills in communicating effectively
C) a tendency to judge others' messages
D) an inability to listen with understanding
E) variation in interpreting information
Q4) Define the concept of security in the digital age. Name at least three specific measures that one could take to prevent security breaches on the Internet.
Q5) Describe three strategies for laying out ideas in writing.
Q6) Describe at least six barriers of communication.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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Q1) Kara was required to take a word-processing test as part of her application for an executive assistant position. This control is part of the ______ area.
A) structural
B) physical C) financial
D) informational
E) human resources
Q2) Except for in rare instances, employees at George's Pro Painting take responsibility for their own work and how it is done, rather than being governed by a rigid set of rules. George's Pro Painting is using decentralized control.
A)True
B)False
Q3) Corrective action is a control principle that states that managers should be informed of a situation only if data show a significant deviation from standards.
A)True
B)False
Q4) What are the four mechanisms that contribute to the success of measurement-managed companies?
Page 18
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