Contemporary Management Issues
Question Bank
Course Introduction
Contemporary Management Issues explores the dynamic challenges and trends facing today's managers in an increasingly complex and globalized business environment. The course examines topics such as ethical decision-making, diversity and inclusion, sustainability, technological innovation, crisis management, and the impact of globalization on organizational strategy. Through case studies, discussions, and real-world examples, students develop critical thinking and problem-solving skills necessary to navigate the evolving landscape of modern management and to lead organizations effectively amidst ongoing change.
Recommended Textbook Management 10th Edition by Richard L. Daft
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20 Chapters
3832 Verified Questions
3832 Flashcards
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Page 2
Chapter 1: Innovative Management for a Changing World
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator.This is an example of use of which management skill?
A)Human
B)Strategic
C)Technical
D)Conceptual
E)Analytical
Answer: A
Q2) Which skills include specialized knowledge and analytical ability?
A)Conceptual
B)Human
C)Technical
D)Controlling
E)Planning
Answer: D
Q3) The majority of business failures are the result of poor human skills.
A)True
B)False
Answer: True
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) Whereas scientific management focused on ______ ,administrative principles approach focused on the _______.
A)individual productivity,total organization
B)organization productivity,individual effort
C)efficient procedures,management by principle
D)employee ability,employee loyalty
E)employee competence,work flow through the organization
Answer: A
Q2) A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior,needs,and attitudes in the workplace is referred to as a(n)____________________.
Answer: humanistic perspective
Q3) Which of these is a major criticism of scientific management?
A)It ignored the social context of work.
B)It ignored the impact of compensation on performance.
C)It overemphasized individual differences.
D)It overemphasized the intelligence of workers.
E)It emphasized the social context of work.
Answer: A
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Page 4
Chapter 3: The Environment and Corporate Culture
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Sample Questions
Q1) ____ environment consists of demographic factors,such as population density.
A)Technological
B)Sociocultural
C)Legal-political
D)Internal
E)Economic
Answer: B
Q2) Scientific and technological advancements in a specific industry as well as in society at large are included in which general environment dimension?
A)Sociocultural dimension
B)Legal-political dimension
C)Economic dimension
D)Technological dimension
E)Corporate culture dimension
Answer: D
Q3) Name one of the two dimensions that the categories of culture are based on.
Answer: Responses will be either (1)the extent to which the external environment requires flexibility or stability,or (2)the extent to which a company's strategic focus is internal or external.
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Page 5
Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) Countries that use several languages
A)are ethnocentric.
B)are geocentric.
C)are likely to have high uncertainty avoidance.
D)have linguistic pluralism.
E)are polycentric.
Q2) Which of the following is a form of franchising?
A)Direct investing
B)Licensing
C)Exporting
D)Countertrade
E)Barter trade
Q3) Today's companies compete in a ____.
A)growingly domestic
B)low-context culture
C)high-context culture
D)Greenfield economy
E)borderless world
Q4) Identify and briefly explain at least two key factors in economic,sociocultural and political-legal environments that affect an organization.
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Chapter 5: Managing Ethics and Social Responsibility
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Sample Questions
Q1) Most people have learned to conform to expectations of good behavior expected by colleagues,family,friends,and society.They are in what stage of moral development?
A)Preconventional
B)Conventional
C)Discretionary
D)Principled
E)Traditional
Q2) The great majority of managers operate at level two,the conventional level.
A)True
B)False
Q3) Policy-based statements generally outline the procedure to be used in specific ethical situations.
A)True
B)False
Q4) Free choice lies between the domains of codified law and ethics.
A)True
B)False
Q5) List the four approaches that are used to describe values for guiding ethical decision making.Briefly describe each.
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Chapter 6: Managing Small Business Start-Ups
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Sample Questions
Q1) If a small business owner enjoys the chance to balance work and personal life,he would be considered a(n)
A)idealist.
B)optimizer.
C)hard worker.
D)juggler.
E)sustainer.
Q2) Which of these is true about the business incubator?
A)It gives up control since every business is run the same way.
B)It provides shared office space,management support services,and management advice.
C)It develops an international business.
D)It provides an established name and advertising.
E)All of these.
Q3) Sole proprietorships are the fastest growing segment of small business in both the U.S.and Canada.
A)True
B)False
Q4) What is the fundamental difference between the suppliers of debt and equity financing?
Page 8
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Chapter 7: Managerial Planning and Goal Setting
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Sample Questions
Q1) A special type of contingency plan that is used when events are sudden and devastating and require immediate response is called ____________________.
Q2) A plan tells "why" to achieve the goal.
A)True
B)False
Q3) Which of these are true about contingency plans?
A)They are developed to achieve a set of goals that are unlikely to be repeated in the future.
B)They are used to provide guidance for tasks performed repeatedly within the organization.
C)They define company responses to specific situations,such as emergencies or setbacks.
D)They are most important in the organizations.
E)None of these.
Q4) A broad statement of where the organization wants to be in the future refers to a mission statement.
A)True
B)False
Q5) List the five characteristics of effective goals.
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Chapter 8: Strategy Formulation and Execution
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Sample Questions
Q1) For the social networking site Facebook,technological know-how and an aggressive and innovative culture are significant strengths to include in its SWOT analysis.
A)True
B)False
Q2) A top-down management style has been identified as a silent killer of strategy.
A)True
B)False
Q3) In a turbulent business climate,managers should focus on strategic stability rather than flexibility.
A)True
B)False
Q4) Which of these is true about the dog division?
A)It has a large market share in a rapidly growing industry.
B)It has a large market share in a slow growth industry.
C)It has a small market share in a rapidly growing industry.
D)It has a small share of a slow growth market.
E)It has a moderate market share in a rapidly growing industry.
Q5) In the BCG matrix,the dog has ____________________ market share and ____________________ business growth rate.
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Chapter 9: Managerial Decision Making
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Sample Questions
Q1) For a non-programmed decision,feasible alternatives are hard to identify and in fact are already available within the organization's rules and procedures.
A)True
B)False
Q2) When managers base decisions on what has worked in the past and fail to explore new options,they are:
A)Perpetuating the status quo
B)Being influenced by emotions
C)Being overconfident
D)Justifying past actions
E)Seeing what they want to see
Q3) Step one in the managerial decision-making process is recognition of decision requirement.
A)True
B)False
Q4) The step in the decision making process in which managers analyze the underlying causal factors associated with the situation is called ____________________.
Q5) Compare decision conditions of certainty,risk,uncertainty,and ambiguity.
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Chapter 10: Designing Adaptive Organizations
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Sample Questions
Q1) The ____________ delineates the chain of command,indicates departmental tasks and how they fit together,and provides order and logic for the organization.
A)management chart
B)employee directory
C)structural table
D)administrative chart
E)organizational chart
Q2) Divisions are created,in functional structures,as self-contained units with separate functional departments for each division.
A)True
B)False
Q3) Lisa is responsible for coordinating the efforts of several different departments.Which of the following titles best describes her position?
A)Department manager
B)Middle manager
C)First-level supervisor
D)Project manager
E)Chairman of the board
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12
Chapter 11: Managing Change and Innovation
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Sample Questions
Q1) Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?
A)Refreezing
B)Restating
C)Unfreezing
D)Changing
E)Jumping
Q2) An OD specialist who contracts with an organization to facilitate change is called a(n)____________________.
Q3) Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems.Which of the following is NOT a characteristic of a creative manager?
A)Conceptual fluency and open mindedness
B)Originality
C)Focused approach
D)Commitment
E)all of these are characteristics.
Q4) List the three distinct steps for achieving behavioral and attitudinal change.
Q5) Explain the concept of force field analysis.
Page 13
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Chapter 12: Managing Human Resources
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Sample Questions
Q1) The ____________________ is developed from critical incidents pertaining to job performance.Each job performance scale is anchored with specific behavioral statements that describe varying degrees of performance.
Q2) The term ____________________ refers to (1)all monetary payments and (2)all goods or commodities used in lieu of money to reward employees.
Q3) All of the following are current strategic issues of particular concern to managers EXCEPT
A)right people to become more competitive on a global basis.
B)right people for improving quality,innovation,and customer service.
C)right people to become more competitive on a local basis.
D)right people to retain during mergers and acquisitions.
E)right people to apply new information technology for e-business.
Q4) Employability and personal responsibility are part of the new social contract between employees and employers.
A)True B)False
Q5) ____________________ occurs when an employee receives the same rating on all dimensions even if his or her performance is good on some dimensions and poor on others.
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Chapter 13: Managing Diversity
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Sample Questions
Q1) What is the difference between ethnocentrism and ethnorelativism?
Q2) The term prejudice refers to rigid,exaggerated,irrational beliefs associated with a particular group of people.
A)True
B)False
Q3) TickTock Clock Corporation is attempting to develop a truly diverse workplace.TickTock's president assigned the human resources department the task of determining the demographics of the local area labor market.This is an attempt to change existing ____ within the organization.
A)cultures
B)structures and policies
C)developments
D)bureaucracies
E)training
Q4) A culture that accepts only one way of doing things and one set of values and beliefs,produced by ethnocentrism,is known as monoculture.
A)True
B)False
Q5) What are the five steps to developing diversity and cultural competence?
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Chapter 14: Understanding Individual Behavior
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Sample Questions
Q1) Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?
A)Authoritarianism
B)External locus of control
C)Introversion characteristic
D)Machiavellianism
E)Organizational citizenship
Q2) Daily flextime is considered by many employees to be the most effective work-life practice.
A)True
B)False
Q3) Advertising is an obvious application of selective perception.
A)True
B)False
Q4) A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ____________________.
Q5) ____________________ is the degree to which a person is able to get along with others by being good-natured,cooperative,forgiving,understanding,and trusting.
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Chapter 15: Leadership
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Sample Questions
Q1) According to the situational theory of Hersey and Blanchard,which of the following leader styles matches up best with low readiness subordinates?
A)Delegating style
B)Selling style
C)Telling style
D)Participating style
E)None of these
Q2) In the study of leadership,concern for tasks and concern for people are viewed as metacategories because they are broadly defined behaviors that are used as a basis for study and comparison.
A)True
B)False
Q3) Charismatic leaders are often ____ than transactional leaders.
A)less emotional
B)more predictable
C)less predictable
D)more directive
E)none of these
Q4) Describe the seven interpersonal influence tactics for leaders.
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Chapter 16: Motivating Employees
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Sample Questions
Q1) Alderfer referred to the needs for physical well being as ____ needs.
A)physiological
B)existence
C)belongingness
D)relatedness
E)growth
Q2) A recent study from the U.S.Department of Labor shows that the top reason that people leave their jobs is because they:
A)Don't make enough money
B)Don't feel appreciated
C)Don't believe in what the organization stands for
D)Don't like their colleagues
E)Don't like their boss
Q3) Content theories concern the thought processes that influence behavior.
A)True
B)False
Q4) ____________________ combines a series of tasks into one new,broader job.
Q5) ____________________ is the application of motivational theories to the structure of work for improving productivity and satisfaction.
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Chapter 17: Managing Communication
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Sample Questions
Q1) To be effective communicators,managers should:
A)Focus primarily on enhancing downward communication in the organization
B)Enhance lateral communication opportunities by encouraging teams
C)Limit use of communication technology
D)Strictly push for face-to-face communication
E)Encourage the use of multiple channels of communication
Q2) Forms of nonverbal communication include blushing,perspiring,glancing,crying,and laughing.
A)True
B)False
Q3) Face-to-face discussion is the richest channel,in terms of channel richness.
A)True
B)False
Q4) Communication can break down if sender and receiver do not encode or decode language in the same way.
A)True
B)False
Q5) To ____________________ a message is to select the symbols used to compose a message.
Page 19
Q6) Briefly describe the communication process.
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Chapter 18: Leading Teams
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Sample Questions
Q1) A long-lasting,sometimes permanent team in the organization structure created to deal with tasks that recur regularly is called a(n)____________________.
Q2) Norms begin to develop in the first interactions among members of a new team.
A)True B)False
Q3) Committees typically are formed to deal with tasks that recur regularly.
A)True B)False
Q4) A competitive and adversarial negotiation approach in which each party strives to get as much as it can,usually at the expense of the other party is called distributive negotiation.
A)True B)False
Q5) List the five stages of team development.
Q6) A role in which the individual devotes personal time and energy to helping the team accomplish its task is called a(n)____________________ role.
Q7) ____________________ is the stage of team development in which members prepare for the team's disbandment.
20
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Chapter 19: Managing Quality and Performance
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Sample Questions
Q1) Your department has absenteeism standards,a way to measure absenteeism,and,based on your investigation,you have concluded that your department has an excessive absenteeism rate.What should your next step be?
A)Set new absenteeism standards
B)Develop new measures of absenteeism
C)Terminate three employees for excessive absenteeism
D)All of these would be good examples of taking corrective action.
E)None of these
Q2) One area in which many managers are implementing stronger controls is
A)employee use of e-mail and Internet.
B)employee breaks.
C)office socialization.
D)employee conflict
E)promptness.
Q3) The ____________________ lists planned investments in major assets such as buildings,trucks,and heavy machinery,often involving expenditures over more than a year.
Q4) Six Sigma is most beneficial when employees have challenging jobs.
A)True
B)False
21
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Chapter 20: Managing the Value Chain, Web 20, and E-Business
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Why do companies try to keep inventory low?
A)It keeps production stable.
B)Money that is not tied up with inventory can be used for other purposes.
C)The lower the inventory,the more flexibility the company has.
D)It keeps the employment in check.
E)It keeps the raw materials market balanced.
Q2) Employees are discouraged to participate in the improvement of quality under lean manufacturing.
A)True
B)False
Q3) Welltrak Distributors places small tags that emit a weak radio signal on all of its pallets and cases of goods.The tags are use to identify and track products as they pass through the company's supply chain.Welltrak's inventory control system is referred to as:
A)Expert locator system
B)Flexible manufacturing
C)Radio-frequency identification
D)Groupware
E)Just-in-time inventory control
Q4) Name and briefly describe the four most common types of facilities layouts.
Page 22
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