Contemporary Management Issues
Exam Solutions
Course Introduction
Contemporary Management Issues explores the dynamic challenges and opportunities that arise in modern organizational environments. The course examines current trends and debates in management, including topics such as globalization, technological innovation, workforce diversity, sustainability, ethical leadership, and the digital transformation of workplaces. Students are encouraged to critically analyze case studies and real-world scenarios, developing strategies to address the complexities inherent in today's business landscape. Through discussions, collaborative projects, and research, students gain practical insights and problem-solving skills relevant to contemporary managerial roles across industries.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 10th edition by Thomas Bateman
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18 Chapters
2478 Verified Questions
2478 Flashcards
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Page 2
Chapter 1: Managing and Performing
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) A manager's ability to stimulate people to be high performers is referred to as
A) Planning.
B) Organizing.
C) Leading.
D) Controlling.
E) Monitoring.
Answer: C
Q2) Aesthetics, while important to customers, is not considered an aspect of quality.
A)True
B)False
Answer: False
Q3) Lower-level managers who supervise the operational activities of the organization are called
A) Frontline managers.
B) Middle managers.
C) Top-level managers.
D) Tactical managers.
E) Primary managers.
Answer: A
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Page 3
Chapter 2: The External and Internal Environments
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144 Flashcards
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Sample Questions
Q1) To improve customer service in its overseas call center, Jansen Electronics decided to investigate the call center practices of competing companies. The team discovered that a smaller company, Gorilla Devices Inc., seemed to have outstanding customer service. The team then determined differences between the organizations and developed a plan to incorporate the best elements of Gorilla into Jansen. This illustrates effective
A) Environmental dynamism.
B) Benchmarking.
C) Strategic maneuvering.
D) Cooperative action.
E) Forecasting.
Answer: B
Q2) Southwest Airlines demonstrates the independent action strategy known as competitive pacification by cutting fares when it enters a new market.
A)True
B)False
Answer: False
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Chapter 3: Managerial Decision Making
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Sample Questions
Q1) Since the first meeting didn't go well, Jeremy read several management books on working with groups and thought perhaps a longer meeting would allow time to explore several points of view. He chose a Friday afternoon so everyone could go home afterward and not have to rush off to other work appointments. To his surprise, the first idea he suggested was accepted by the group, and the meeting was over in no time! The group was most likely engaging in __________ so they could end the meeting and go home early.
A) groupthink
B) satisficing
C) goal displacement
D) domination
E) intellectual stimulation
Answer: B
Q2) If enough time is available, groups typically make better decisions than most individuals acting alone.
A)True
B)False
Answer: True
Q3) Explain the three requirements of effectively managing group decision making. Answer: Answers will vary.
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Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) Essential to developing a system that will monitor and control the implementation of plans developed in the formal planning process is the establishment of
A) Sanctions for improper performance.
B) Control systems.
C) A "control leader."
D) Contingency plans for various scenarios.
E) Strategic planning motives.
Q2) A thorough environmental analysis includes a human resources analysis.
A)True
B)False
Q3) Which of the scenario issues is related to operational planning?
A) How many new employees to hire for the cafeteria.
B) Company expansion.
C) Increasing the visibility of the marketing campaign.
D) Strategic goals.
E) All of these are related to operational planning.
Q4) List the six barriers to strategy implementation and the corresponding principles for engaging and overcoming them.
Q5) Define a strategy map and explain the purpose and various pieces of it.
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Chapter 5: Ethics, Corporate Responsibility, and Sustainability
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Corporate ethics programs commonly include which of the following?
A) Formal ethics code.
B) Ethics committees.
C) Ethics communication systems.
D) Ethics ombudspersons.
E) All of these are generally included in corporate ethics programs.
Q2) The work of __________ classifies people into categories based on their level of moral judgment.
A) Kravitz
B) Frederick
C) Immelman
D) Kohlberg
E) Taylor
Q3) The ethical system known as relativism may be responsible for higher rates of bribery and keeping double books in other countries than in the United States.
A)True
B)False
Q4) Explain the pyramid of global corporate social responsibility and performance, being sure to define each level of responsibility.
Page 7
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Chapter 6: International Management
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Sample Questions
Q1) Foreign direct investment flows to less developed countries by firms in developed countries is declining substantially.
A)True
B)False
Q2) Ethnocentrism is the tendency to judge others by the standards of one's own culture or group, which are seen as superior.
A)True
B)False
Q3) When identifying the best strategy for competing in a global marketplace, it is helpful to plot a company's position on a(n)
A) Leadership grid.
B) Force field analysis grid.
C) Integration-responsiveness grid.
D) Cost-benefit grid.
E) Strategy map.
Q4) What are the pros and cons of using expatriates, host-country nationals, and third-country nations to run overseas operations? If you were expanding your business, which approach would you use?
Q5) Explain the consequences of the increasing integration of the global economy.
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Chapter 7: Entrepreneurship
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123 Flashcards
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Sample Questions
Q1) Which of the following characteristics increase the likelihood of an entrepreneur's success?
A) Commitment and determination.
B) Tolerance of risk, ambiguity, and uncertainty.
C) Motivation to excel.
D) Opportunity obsession.
E) All of these are characteristics that contribute to the entrepreneur's success.
Q2) An entrepreneurial venture is a new business having growth and high profitability as primary objectives.
A)True
B)False
Q3) Skunkworks are project teams designated to produce new, innovative products.
A)True
B)False
Q4) An entrepreneurial orientation includes being proactive and competitively aggressive.
A)True
B)False
Q5) Why would an individual want to become an entrepreneur? Explain.
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Chapter 8: Organization Structure
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Sample Questions
Q1) The assignment of different tasks to different people or groups in the organization is known as the
A) Strategic plan.
B) Organization structure.
C) Division of labor.
D) Activity diagram.
E) Value chain.
Q2) Which of the following is an advantage of functional departmentalization?
A) It most useful in a complex environment.
B) Employees are able to focus exclusively on customer satisfaction.
C) It encourages managers to become generalists.
D) Decision making and lines of communication are simple and clearly understood.
E) It is the most flexible organization form.
Q3) The three broad authority levels of the organizational pyramid are commonly called corporate governance.
A)True
B)False
Q4) Functional departmentalization is common in both large and small organizations. A)True
B)False
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Chapter 9: Organizational Agility
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Sample Questions
Q1) Which of the following is a way that firms become true learning organizations?
A) Their people must engage in good assumptions.
B) They search constantly for quick fixes to current problems.
C) They carefully review both successes and failures.
D) They isolate an innovation in its department until it has proven to be successful.
E) Top management directs how to solve each major problem.
Q2) Strategies aimed at reducing the total time it takes to deliver a product or service are called
A) Logistics management.
B) Mass customization.
C) Continuous process.
D) Time-based competition.
E) Lean manufacturing.
Q3) U.S. companies first became interested in ISO 9001 because it helps to improve their practices toward the environment.
A)True
B)False
Q4) Compare the three types of technology configurations. Give an example of each.
Q5) Explain the key features of mass customization.
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Chapter 10: Human Resources Management
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154 Flashcards
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Sample Questions
Q1) Which of the following laws should the company be concerned about having violated in this situation?
A) The Age Discrimination in Employment Act.
B) The WARN Act.
C) The Fair Labor Standards Act.
D) The Americans with Disabilities Act.
E) Title VII of the Civil Rights Act of 1964.
Q2) Summarize how labor laws and unions influence human resources management.
Q3) The process of laying off large numbers of managerial and other employees is referred to as outplacement.
A)True
B)False
Q4) The degree to which test scores are consistent over time and across measurements is known as
A) Integrity.
B) Reliability.
C) Factuality.
D) Content validity.
E) Criterion-related validity.
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Chapter 11: Managing the Diverse Workforce
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129 Flashcards
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Sample Questions
Q1) An organization that is marked by an absence of prejudice and discrimination and by low levels of intergroup conflict is known as a
A) Pluralistic organization.
B) Mechanistic organization.
C) Multicultural organization.
D) Monolithic organization.
E) Diverse organization.
Q2) According to Malcolm Forbes, diversity is
A) An idea whose time has come.
B) The art of working together without a problem.
C) The art of thinking independently together.
D) Largely unappreciated.
E) Largely underpracticed.
Q3) Future trends in the labor force include a
A) Short supply of entry-level workers.
B) More experienced labor force.
C) More homogeneous labor force.
D) Younger labor force.
E) All of these.
Q4) Give a brief history of diversity in the United States.
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Chapter 12: Leadership
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162 Flashcards
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Sample Questions
Q1) __________ leadership invites colleagues at the same level to solve problems together.
A) Horizontal
B) Vertical
C) Collegial
D) Lateral
E) Shared
Q2) Path-goal theory is concerned with
A) The relationship of follower maturity to leader behaviors.
B) How leaders influence subordinates' perceptions of their work and how their goals might be attained.
C) The level of participation that a leader might allow a workgroup to assume under varying conditions.
D) The personal style of the leader in combination with the maturity level of followers.
E) None of the above.
Q3) Good followers help produce good leaders.
A)True
B)False
Q4) What do employees and organizations want from their leaders?
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) A psychological contract refers specifically to what employees think is a fair wage or salary for the work that is required.
A)True
B)False
Q2) Which of the following is the aspect of quality of working life that provides for personal privacy and the right to dissent?
A) Social equity.
B) A safe and healthy environment.
C) Social responsibility.
D) Constitutionalism.
E) Freedom from prejudice.
Q3) The general goal of quality of work life programs is to
A) Lower absenteeism.
B) Attract employees.
C) Satisfy the full range of employee needs.
D) Improve working conditions.
E) Provide socialization opportunities.
Q4) Discuss how employees assess, and if necessary restore, equity.
Q5) Describe several important categories of a QWL program using examples.
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Chapter 14: Teamwork
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Sample Questions
Q1) The social facilitation effect occurs because once they get to know each other, team members want to spend time together.
A)True
B)False
Q2) Teams that work on long-term projects but disband once the work is completed are known as
A) Parallel teams.
B) Management teams.
C) Traditional work groups.
D) Project and development teams.
E) Transnational teams.
Q3) A reaction to conflict that involves ignoring the problem either by doing nothing at all or by deemphasizing the disagreement is known as
A) Accommodation.
B) Avoidance.
C) Probing.
D) Compromise.
E) Competing.
Q4) Describe the process by which groups become real teams.
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Chapter 15: Communicating
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Sample Questions
Q1) Disadvantages of electronic communication include which of the following?
A) Increased travel expenses.
B) Inability to pick up nonverbal cues.
C) Greater time demands.
D) Inefficiency for newcomers.
E) High investment costs.
Q2) Observation is dependent upon accurate interpretation.
A)True
B)False
Q3) Discuss the advantages and disadvantages of each of the communication channels presented in your text.
Q4) The average Japanese person spends about twice as many hours per day in conversation as the average American.
A)True
B)False
Q5) Employees in top-performing companies spend more time in communicating with their peers, including socializing, than employees of average companies.
A)True
B)False
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Chapter 16: Managerial Control
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Sample Questions
Q1) Which of the following are the basic elements of a balance sheet?
A) Income, expenses, and profit or loss.
B) Operations, sales, and growth.
C) Assets, liabilities, and stockholder's equity.
D) Income, deductions, and taxes.
E) Budgets, controls, and corrective actions.
Q2) If an employee believes his or her control system is overly controlling, that employee may exhibit dysfunctional behaviors.
A)True
B)False
Q3) With bureaucratic control, business units are treated as profit centers, and managers of them are evaluated based on profit and loss.
A)True
B)False
Q4) Using the six sigma approach to quality does not always lead to improvements in the bottom line.
A)True
B)False
Q5) Describe at least four different types of budgets that are frequently used.
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) Compared to benchmarking, scanning focuses on newer technologies like pacing or emerging ones.
A)True
B)False
Q2) The systematic application of scientific knowledge to a new product, process, or service is called
A) Planning.
B) Organizing.
C) Technology.
D) Controlling.
E) Management.
Q3) Which of the following describes a product champion?
A) Has the status, authority, and resources to support an innovation.
B) Promotes a new technology throughout the organization.
C) Develops a new technology.
D) Coordinates the technological efforts of various business units.
E) Assesses technological implications.
Q4) Name and explain at least five of the technology acquisition alternatives discussed in the text. For each, identify whether it is a "make" or "buy" decision.
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Chapter 18: Creating and Leading Change
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Sample Questions
Q1) Discuss the general reasons for resistance to change and give an example of each.
Q2) A critical characteristic of success for the great companies studied in "Built to Last" by Collins and Porras was a surprisingly consistent set of values followed by all of them.
A)True
B)False
Q3) Salespeople at a department store were resisting a change in customer service standards. In response, managers asked for advice from sales leaders on each of the shifts. Then these same salespeople were asked to assist managers in disseminating information and training other clerks regarding the new standards. The department store used which method of managing resistance to change?
A) Education and communication.
B) Facilitation and support.
C) Negotiation and rewards.
D) Manipulation and cooptation.
E) Coercion.
Q4) Discuss the general model for managing resistance. How does force-field analysis contribute to a successful change process?
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