Contemporary Management
Final Exam
Course Introduction
Contemporary Management explores the evolving landscape of modern organizations, emphasizing the roles and challenges faced by managers in a dynamic global environment. The course covers foundational management theories alongside current trends, including leadership, decision-making, organizational culture, strategic planning, and innovation. Students will analyze real-world case studies, examine ethical and social responsibilities, and develop practical skills in communication, team management, and problem-solving. By understanding both classical and emerging management practices, students will be prepared to effectively lead and adapt within diverse and rapidly changing workplaces.
Recommended Textbook Management 10th Edition by Richard
L. Daft
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20 Chapters
3832 Verified Questions
3832 Flashcards
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Page 2
Chapter 1: Innovative Management for a Changing World
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson,leader,and resource allocator.
A)True
B)False
Answer: True
Q2) The majority of business failures are the result of poor human skills.
A)True
B)False
Answer: True
Q3) In the spokesperson role,a manager forwards information to other organization members.
A)True
B)False Answer: False
Q4) One of the most striking changes affecting organizations and management is technology.
A)True
B)False Answer: True
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Chapter 2: The Evolution of Management Thinking
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) ____________________ refers to the field of management that specializes in the physical production of goods or services.
Answer: Operations management
Q2) Which of these perspectives emphasized a rational,scientific approach to the study of management and sought to make organizations efficient operating machines?
A)The Humanistic Perspective
B)The Behavioral Sciences Approach
C)The Classical Perspective
D)The TQM approach
E)The Quantitative Management Approach
Answer: C
Q3) Organizational development is one specific set of management techniques based in the ____________________ approach.
Answer: behavioral sciences
Q4) Maslow's hierarchy of needs started with safety needs.
A)True
B)False
Answer: False
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Page 4
Chapter 3: The Environment and Corporate Culture
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214 Verified Questions
214 Flashcards
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Sample Questions
Q1) Three large electronics companies have recently collaborated to develop an innovative new cell phone.This is an example of which managerial trend?
A)Outsourcing
B)Interorganizational partnership
C)Adversarial orientation
D)Merger
E)Boundary spanning
Answer: B
Q2) The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large.
A)True
B)False
Answer: True
Q3) Symbols,stories,heroes,slogans,and ceremonies combine to create an organization's culture.
A)True
B)False
Answer: True
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Chapter 4: Managing in a Global Environment
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225 Verified Questions
225 Flashcards
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Sample Questions
Q1) Brazil is known to have a young,vibrant population and a rapidly growing middle class that is eager to experience the finer things in life.
A)True
B)False
Q2) The degree to which people accept inequality in power among institutions,organizations,and people is called ____________________.
Q3) ____________________ is the criterion traditionally used to classify countries as developed or developing.
Q4) Culture shock refers to the frustration and anxiety that result from constantly being subjected to strange and unfamiliar cues about what to do and how to do it.
A)True
B)False
Q5) Ethnocentrism refers to a natural tendency of people to regard their own culture as superior and to downgrade or dismiss other cultural values.
A)True
B)False
Q6) List the three components of cultural intelligence.
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Page 6
Chapter 5: Managing Ethics and Social Responsibility
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) The assumption that "If it's not illegal,it must be ethical," ignores which of the following?
A)Domain of codified law
B)Domain of ethics
C)Domain of free choice
D)Discretionary responsibility
E)Domain of symbolism
Q2) In what stage of personal moral development is a person mostly concerned with external rewards and personal consequences of an action?
A)Preconventional
B)Conventional
C)Principled
D)Discretionary
E)None of these
Q3) The profit-maximizing view of economic responsibility is advocated by ________.
A)Milton Friedman
B)Arthur Anderson
C)Donald Trump
D)Warren Buffett
E)Steve Jobs
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Chapter 6: Managing Small Business Start-Ups
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178 Verified Questions
178 Flashcards
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Sample Questions
Q1) During turbulent times,small business formation is the primary process by which an economy recreates and reinvents itself.
A)True
B)False
Q2) Immigrants are more likely to start small businesses than native-born Americans.
A)True
B)False
Q3) The majority of the incubators are operated by
A)large corporations.
B)non-profit organizations.
C)small businesses.
D)international businesses.
E)college drop-outs.
Q4) By ____________________,an entrepreneur has the advantage to develop and design the business in his/her own way.
Q5) The failure rate for high-tech business is lower than the failure rate for conventional businesses.
A)True
B)False
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Chapter 7: Managerial Planning and Goal Setting
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Goal setting is the act of determining the organization goals and the means for achieving them.
A)True
B)False
Q2) ____ is primarily responsible for strategic goals/plans.
A)Middle management
B)Board of directors
C)Consultants
D)Top management
E)Lower management
Q3) Managers use ____ to direct employees and resources toward achieving specific outcomes that enable the organization to perform efficiently and effectively.
A)strategic goals
B)operational goals
C)growth goals
D)financial results
E)internal business process goals
Q4) List the four major activities that must occur in order for MBO to succeed.
Q5) What are the two stages of crisis management?
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Chapter 8: Strategy Formulation and Execution
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) A(n)____________________ strategy seeks to achieve both global integration and national responsiveness.
Q2) ____ refers to the modification of product design and advertising strategies to suit the specific needs of individual countries.
A)Domestic strategy
B)Global strategy
C)Transnational strategy
D)Multidomestic strategy
E)Market design strategy
Q3) Which of the following is a business activity that an organization does especially well relative to its competition?
A)Strategy
B)Synergy
C)Cash cow
D)Core competence
E)Multidomestic
Q4) The question How do we support the business-level competitive strategy? concerns ____________________ strategy.
Q5) Briefly describe the five competitive forces identified by Michael E.Porter.
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Chapter 9: Managerial Decision Making
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197 Verified Questions
197 Flashcards
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Sample Questions
Q1) ____ refers to the process of identifying problems and then resolving them.
A)Organizing
B)Controlling
C)Decision-making
D)Planning
E)Leading
Q2) ____ is the step in the decision-making process in which managers analyze underlying causal factors associated with the decision situation.
A)Analysis
B)Diagnosis
C)Recognition
D)Judgment
E)Identification
Q3) Studies show that electronic brainstorming generates about 20 percent fewer ideas than traditional brainstorming.
A)True
B)False
Q4) List the three guidelines of innovative group decision-making in today's businesses.
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Page 11
Chapter 10: Designing Adaptive Organizations
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243 Verified Questions
243 Flashcards
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Sample Questions
Q1) ____ are brought together as a formal department in the organization.
A)Cross-functional teams
B)Permanent teams
C)Formal teams
D)Ad-hoc teams
E)Task teams
Q2) Traditionally,a span of management of about ____ has been recommended.
A)three
B)five
C)fifteen
D)seven
E)twenty
Q3) The pure functional structure is appropriate for achieving internal efficiency goals.
A)True
B)False
Q4) Staff departments perform tasks that reflect the organization's primary goal and mission.
A)True
B)False
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Chapter 11: Managing Change and Innovation
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196 Verified Questions
196 Flashcards
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Sample Questions
Q1) Which variation of new venture teams is described as a small separate,informal,highly autonomous,and often selective group that focuses on breakthrough ideas for the business?
A)An idea champion
B)A sponsor
C)A new-venture team
D)A skunkwork
E)An inventor
Q2) Explain the concept of force field analysis.
Q3) The ____________________ role in organizational change involves providing a "reality test."
Q4) A disparity between existing and desired performance levels is known as a(n)____________________.
Q5) The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as
Q6) Describe the three innovative strategies for new products and technologies.
Q7) Name and briefly describe the four roles in championing an idea for organizational change.
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Chapter 12: Managing Human Resources
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205 Verified Questions
205 Flashcards
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Sample Questions
Q1) Which of the following is inappropriate to ask on an employment application?
A)If the applicant is over 18
B)Where the applicant went to school
C)If the applicant has ever been convicted of a crime
D)Whether the applicant has any disabilities that might inhibit job performance
E)Applicant's ancestry/ethnicity
Q2) Which of the following is a process that uses multiple raters,including self-rating,to appraise employee performance and guide development?
A)A 360-degree feedback
B)Job evaluation
C)Multiple-rater appraisal
D)Performance appraisal interview
E)Homogeneity appraisal
Q3) A one-way communication channel that allows the organization to obtain information about the applicant is an interview.
A)True
B)False
Q4) List the three most common types of employment tests that organizations may use to select employees.
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Chapter 13: Managing Diversity
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141 Verified Questions
141 Flashcards
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Sample Questions
Q1) Gloria would like to form a women's leadership group to help other women at Sarah's Sharks advance within the company.Membership within the group will be voluntary and open to anyone.This group would best be described as a(n):
A)Focus group
B)Diversity team
C)Self-help group
D)Network group
E)Multicultural team
Q2) An organization which accommodates several subcultures,including employees who would otherwise feel isolated and ignored refers to pluralism.
A)True
B)False
Q3) Which racial or ethnic category currently represents the largest and fastest growing minority group?
A)White
B)African American
C)Asian
D)Hispanic
E)Native American
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Page 15
Chapter 14: Understanding Individual Behavior
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194 Verified Questions
194 Flashcards
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Sample Questions
Q1) Studies have found that the characteristic most common to top executives is:
A)A Type A personality
B)A workaholic mentality
C)An unsatisfied worker
D)An optimistic attitude
E)An introverted personality
Q2) People with an external locus of control are harder to motivate but easier to lead.
A)True
B)False
Q3) ____________________ is a change in behavior or performance that occurs as the result of experience.
Q4) ____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas,objects,or people in the environment.
A)Dissonance
B)Personality
C)Halo effect
D)Attitude
E)Perception
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Page 16
Chapter 15: Leadership
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) What three factors combine to create the situation in Fiedler's Leadership Contingency Theory? Explain each.
Q2) Task Structure refers to the extent to which the leader has formal authority over subordinates.
A)True
B)False
Q3) The seven interpersonal influence tactics for leaders include all of the following EXCEPT:
A)use rational persuasion.
B)rely on the rule of reciprocity.
C)develop allies.
D)do not worry about people liking you.
E)reward the behaviors you want.
Q4) ____ is the ability to influence people toward the attainment of organizational goals.
A)Motivation
B)Leadership
C)Persuasion
D)Commitment
E)Organizational citizenship
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Chapter 16: Motivating Employees
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201 Verified Questions
201 Flashcards
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Sample Questions
Q1) ____ theory deals with employee's perception of fairness.
A)Expectancy
B)Reinforcement
C)Need hierarchy
D)Equity
E)ERG
Q2) In goal-setting theory,____ refers to the degree to which goals are concrete and unambiguous.
A)goal specificity
B)goal difficulty
C)goal acceptance
D)feedback
E)goal motivation
Q3) A job design that incorporates achievement,recognition,and other high-level motivators into the work is referred to as
A)job simplification.
B)job rotation.
C)job enlargement.
D)job enrichment.
E)none of these.
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Chapter 17: Managing Communication
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169 Verified Questions
169 Flashcards
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Sample
Questions
Q1) Sharon is a part of a software engineering team.Her task is to develop a diagnostic program for the medical profession.This is a very complex task.What type of communication structure would work best for her group?
A)Linear
B)Centralized
C)Decentralized
D)Focused
E)All of these
Q2) A good listener is passive and laid back.
A)True
B)False
Q3) For complex problems,a ____ network is most effective for swift,accurate problem resolution.
A)linear
B)centralized
C)decentralized
D)all of these
E)linear and centralized
Q4) List the five types of upward communication.
Q5) Describe the difference between centralized networks and decentralized networks.
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Chapter 18: Leading Teams
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219 Verified Questions
219 Flashcards
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Sample Questions
Q1) As one of the four common ways in which norms develop in teams,____________________ come from a team's history and establish important precedents.
Q2) Members of ____ teams remain in separate locations around the world and conduct their work electronically.
A)intercultural
B)international
C)multinational
D)virtual global
E)distance
Q3) Team trust dissolves when members hold one another accountable rather than relying on managers as a source of accountability.
A)True
B)False
Q4) The virtual teams have resulted from globalization and advances in technology.
A)True
B)False
Q5) A role in which the individual provides support for team members' emotional needs and social unity is called a(n)____________________ role.
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Chapter 19: Managing Quality and Performance
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176 Flashcards
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Sample Questions
Q1) Which of the following is a control system that measures performance in terms of after-tax profits minus the cost of capital invested in tangible assets?
A)Open-book management
B)Economic value-added system
C)Activity-based costing
D)Inappropriate control system
E)None of these
Q2) ____ is any organizational department or unit under the supervision of a single person who is responsible for its activity.
A)Independent center
B)Responsibility center
C)Analysis center
D)Control center
E)Budgeting center
Q3) The income statement shows revenues coming into the organization from all sources and subtracts all expenses.
A)True
B)False
Q4) Identify and briefly describe the four steps of the feedback control model.
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Chapter 20: Managing the Value Chain, Web 20, and E-Business
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Which of the following refers to a small or medium-sized automated production line that can be adapted to produce more than one product line?
A)Materials requirement planning
B)Reliable production system
C)Flexible manufacturing system
D)Dependent demand system
E)MRPII
Q2) In operations management,problems can be hidden with large inventories.
A)True
B)False
Q3) ____ collects,processes,and provides information about an organization's entire enterprise,including orders,product design,production,purchasing,inventory,distribution,HR,receipt of payments,and forecasting of future demands.
A)GIS
B)GDSS
C)ERP
D)EIS
E)DSS
Q4) List the three types of inventory.
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