Contemporary Management Exam Review
Course Introduction
Contemporary Management explores the theories, concepts, and practices that define modern management in todays dynamic global environment. The course examines topics such as strategic planning, organizational behavior, leadership styles, decision-making, innovation, and managing change. Students analyze the impact of globalization, technology, ethics, and diversity on managerial roles and develop critical thinking and problem-solving skills through case studies, real-world examples, and interactive activities. By integrating traditional management principles with emerging trends and challenges, this course prepares students to effectively lead teams and organizations in a rapidly evolving business landscape.
Recommended Textbook Management 6th Asia Pacific Edition by
John R. Schermerhorn Jr
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21 Chapters
2700 Verified Questions
2700 Flashcards
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Chapter 1: The Changing World of Management
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) One of the most effective ways a manager can control their worker's output is through the use of __________.
A) performance management
B) teams
C) executive management
D) mission statements
E) strategic plans
Answer: A
Q2) In a large company,the ideal control mechanism is for the CEO to supervise all the managers personally.
A)True
B)False
Answer: False
Q3) The degree to which the organisation achieves a stated goal is called
Answer: effectiveness
Q4) A(n)____________________ represents the department during negotiation of union contracts,sales,purchases,budgets; represent departmental interests.
Answer: negotiator
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Chapter 2: The Evolution of Management Thinking
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) The perspective that describes organisations as open systems characterised by both entry and synergy and subsystem interdependence is known as _________________ (two words).
Answer: systems thinking
Q2) Under the contingency view of management,organisational phenomena exist in logical patterns and managers can devise and apply similar responses to common types of problems.
A)True
B)False
Answer: True
Q3) According to the systems theory,a dental hygienist at a dentist's office would be a(n):
A)output
B)environment
C)input
D)transformation process
E)both A and B.
Answer: C
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Chapter 3: The Environment and Corporate Culture
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) Which of these is <u>not</u> a part of an organisation's general environment?
A) Technological advances
B) Economic slowdowns
C) New competitors entering the local market
D) A change of federal government
E) Changes in people's attitudes
Answer: C
Q2) Organisational efforts to influence public opinion about the organisation itself and what it stands for is known as:
A) advertising
B) public relations
C) marketing
D) boundary spanning
E) None of these choices.
Answer: B
Q3) Define the elements that comprise an 'organisational eco-system'.
Answer: The students answers should include,but not be limited to: a deliberate system,a community of organisations,common goals,information sharing,information transactions,re-source sharing.
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Page 5
Chapter 4: Managing in a Global Environment
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) International management refers to the situation whereby business recruits managers from more than one country to help run its business internationally.
A)True
B)False
Q2) With exporting,the corporation transfers its products for sale and its production facilities in foreign countries.
A)True
B)False
Q3) Which of the following is not a legal-political factor in the international environment?
A) Laws and regulations
B) Language barriers
C) Tariffs, quotas and taxes
D) Political risk
E) Government takeovers
Q4) List and describe the characteristics of a multinational company?
Q5) The risk of loss due to actions by host country governments is known as ____________________ risk.
Q6) List the three examples of direct investing mentioned in the text.
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Chapter 5: Ethics,Social Responsibility and Sustainable Development
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) The distributive justice concept suggests that people should not be based on arbitrary characteristics.
A)True
B)False
Q2) The government,domestic competitors and international customers would all represent ____________ of an organisation if the organisation's actions impact on them in some important way.
Q3) The process that provides a systematic way to identify the expectations,needs,importance and relative power of various stakeholders is known as:
A)corporate social responsibility
B)stakeholder management
C)stakeholder mapping
D)Both A and C.
E)None of these choices.
Q4) Identify the components of an organisation can incorporate into its structure to improve its ethical performance.
Q5) ____________________________(two words)refers to a systematic method that identifies expectations,needs,importance and relative power of various stakeholder groups.
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Chapter 6: Managing Start-Ups and New Ventures
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) The innovation process requires organisations (and entrepreneurs)to avoid risk at all costs.
A)True
B)False
Q2) A _________________ is an unincorporated business carried on by two or more people together,for the purpose of making a profit.
Q3) Borrowing money that has to be repaid in order to start a business is known as:
A) venture capital
B) debt financing
C) equity financing
D) franchising
E) licensing.
Q4) ____________________ is the most important reason for starting a business.
A) To create something new
B) To control my life
C) To make a huge profit
D) To be my own boss
E) Frustration at phone answering services
Q5) List the five stages of growth for an entrepreneurial company.
Q6) List the five types of small business owner.
Page 8
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Chapter 7: Organisational Planning and Goal Setting
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133 Verified Questions
133 Flashcards
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Sample Questions
Q1) Managers can't always anticipate future events and build scenarios to cope with them.
A)True
B)False
Q2) Selecting measures and targets belongs to which stage of the organisational planning process?
A) Developing a plan
B) Monitoring of learning
C) Executing the plan
D) Translating the plan
E) Planning operations
Q3) Operational goals are specific,measurable results expected from departments,groups and individuals within the organisation.
A)True
B)False
Q4) Compare the four levels of goals and plans.
Q5) ___________________ (two words)are the responsibility of lower management (i.e.department leaders and individual employees).
Q6) Differentiate between the terms 'goal','plan' and 'planning'.
Page 9
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Chapter 8: Strategy Formulation and Implementation
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) List,in a logical order,the stages of the strategic management process
Q2) The overall plan of action for the organisation is known as:
A) the mission statement
B) the grand strategy
C) a strategic plan
D) the organisational vision
E) a competitive plan.
Q3) List the ten questions that should be used as a checklist during the strategy formulation process.
Q4) The BCG matrix organises along which of the following dimensions?
A) Market share and profit
B) Sales and market share
C) Business growth rate and market share
D) Business growth rate and profit
E) Sales and profits
Q5) Leveraging and developing more from the organisation's existing assets,capabilities and core competencies in a way that will provide a sustained competitive advantage is known as a(n)__________________ (two words).
Q6) List the four components of a SWOT analysis.
Q7) List Porter's three competitive strategies.
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Chapter 9: Managerial Decision Making
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) A(n)____________________ refers to a situation where an organisation perceives the potential to exceed its current goals,whereas a ____________ refers to a situation where an organisation fails to meet its goals.
Q2) Which of these refers to the process of identifying problems and then resolving them?
A) Organising
B) Controlling
C) Decision making
D) Planning
E) Leading
Q3) Statistical analyses of probabilities are a useful tool in conditions of:
A) certainty
B) ambiguity
C) risk
D) uncertainty
E) conflict.
Q4) A manager with a behavioural style often has a deep concern for others as individuals.
A)True
B)False
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Chapter 10: Designing Organisation Structure
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) A structure characterised by an overall narrow span of management is considered to be a tall structure.
A)True
B)False
Q2) There are a number of methods by which a corporate can go about structuring their organisation.The text lists the relative advantages and disadvantages of each method.Given your understanding of this,justify which organisational structure you would recommend for the following situations:
a.a government owned telecommunications company with a monopoly in its market
b.a private entrepreneurial organisation that develops new hand held entertainment devices in Japan
c.a large retailer that sells an array of goods including groceries,hardware,clothing (premium and low-cost)and liquor
d.a multinational corporation that produces a single product,but must adapt it for each county they operate in due to legal constraints.
Q3) A manager's ____________________ refers to their duty to perform the task or activity that they have been assigned by their superior.
Q4) Division of labour is also known as ______________________ (two words).
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Page 12
Chapter 11: Managing Change and Innovation
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126 Verified Questions
126 Flashcards
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Sample Questions
Q1) A multi-functional team that is provided with high levels of resources and empowerment to complete an exciting product development project is known as a fast-cycle team.
A)True
B)False
Q2) Open innovation refers to any organisational efforts to extend the search for,and commercialisation of,new ideas inside the organisation.
A)True
B)False
Q3) Identify the eight-step plan for implementing change that can provide a greater potential for successful transformation of a company.
Q4) An approach that brings together participants from all parts of the organisation (and may include key outside stakeholders as well)to discuss problems or opportunities and plan for major change is called a(n)____________________________ (three words).
Q5) The disparity between existing and desired performance levels is the performance gap.
A)True
B)False
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Chapter 12: Managing Human Resourcess
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) The subfield of human resource Management addresses the complexity of results from recruiting,selecting,developing and maintaining a diverse workforce on a global scale is known as:
A) international management
B) strategic human resource management
C) human resource development
D) international human resource management
E) None of these choices.
Q2) When an experienced employee guides and supports a less experienced employee,it is known as:
A) stereotyping
B) mentoring
C) coaching
D) compensation and benefits
E) exit interview.
Q3) _____________________ (two words)is a strategy to put the right people in the right jobs,and to make the best use of employee talent and skills.
Q4) ____________________ is the term used to describe the total monetary and non-monetary items used to reward the efforts of employees.
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Chapter 13: Managing Diversity
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) The belief that groups and subcultures are inherently equal is known as pluralism.
A)True
B)False
Q2) The third step in achieving cultural competence within an organisational setting is to:
A) strengthen top management commitment
B) demand results and revisit goals continually
C) choose solutions to fit a balanced strategy
D) uncover diversity problems in the organisation
E) maintain momentum to change the culture positively
Q3) ____________________ (two words)represents any unwanted or unwelcome behaviour which makes a person feel offended,humiliated,or intimidated in the workplace.
Q4) _____________________(two words)are more difficult to manage because of the increased potential for miscommunication and misunderstanding.
Q5) A(n)______________ is a high ranking,senior organisational member who is committed to providing upward mobility and support to others in the workplace.
Q6) Identify and define the three factors that shape personal bias.
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Chapter 14: Individual Behaviour in Organisations
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) The projection effect occurs an individual sees their own personal traits in other people.
A)True
B)False
Q2) ______________ (two words)refers to an individual's belief that he or she can accomplish a specific task successfully; ________________ (two words)refers to a general assurance in one's own ideas,judgements and capabilities.
Q3) Stress can be caused by:
A) task demands
B) role demands
C) interpersonal demands
D) physical demands
E) All of these choices.
Q4) Perception refers to the way people make sense of their environment by selecting,organising and interpreting information.
A)True
B)False
Q5) The ____________________ component of an attitude includes emotions and feelings towards certain aspects of a job.
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Chapter 15: Leadership
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) A leader that delegates authority to others,encourages participation and relies on expert and referent power to manager their followers is said to be a:
A) autocratic leader
B) democratic leader
C) transactional leader
D) transformational leader
E) leader of the pack.
Q2) One of the least understood characteristics of power is a need to be unpretentious and modest rather than arrogant and prideful.
A)True
B)False
Q3) The trait of being unpretentious and modest in one's leadership style is known as:
A) humility
B) participative
C) pragmatic
D) passive
E) None of these choices.
Q4) Distinguish between charismatic and transformational leadership.
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Page 17
Chapter 16: Motivating Employees
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) With a continuous reinforcement schedule:
A) every sixth desired behaviour is reinforced
B) every occurrence of the desired behaviour is reinforced
C) on average, every sixth desired behaviour is reinforced
D) once a day the desired behaviour is reinforced
E) desired behaviour is reinforced annually.
Q2) Which of the following is not a need proposed by Maslow in his hierarchy of needs theory?
A) Compensation needs
B) Safety needs
C) Esteem needs
D) Physiological needs
E) Self-actualisation needs
Q3) Which of the following is an example of an intrinsic reward?
A) Pay raise
B) Pat on the back from your boss
C) Employee's feelings of self-worth
D) Promotion
E) Bonus
Q4) List the four content theories discussed in your text.
Page 18
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Chapter 17: Communication in Organisations
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) The learning organisations emphasise which of these?
A) Downward communication
B) Horizontal communication
C) Grapevine
D) Upward communication
E) Vertical communication
Q2) __________________ (two words)means sharing all types of information throughout the company,across functional and hierarchical levels.
Q3) The _____________ is an informal,person-to-person communication network of employees that is not officially sanctioned by the organisation.
Q4) Feedback occurs when managers use evaluation and communication to help individuals and the organisation learn and improve.
A)True
B)False
Q5) A formal communication channel is a communication channel that flows within the chain of command.
A)True
B)False
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Chapter 18: Leading Teams
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Virtual teams are also known as:
A) global teams
B) command teams
C) functional teams
D) long-distance teams
E) task force teams.
Q2) Team cohesiveness is defined as the extent to which members are attracted to the team and motivated to remain in it.
A)True
B)False
Q3) A(n)_______________________ (two words)team consists of multiskilled employees who rotate jobs to produce an entire product or service,often lead by an elected team member.
Q4) Task conflict results from disagreements about the goals to be achieved or the content of the task to be performed,whereas relationship conflict results from interpersonal incompatibility the creates tension and personal animosity among people in a team.
A)True
B)False
Q5) List the characteristics of a typical problem-solving team.
Page 20
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Chapter 19: Managerial and Quality Control
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136 Verified Questions
136 Flashcards
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Sample Questions
Q1) List the traits of effective organisational controls.
Q2) Total quality management engages the participation of all employees and has a defect target of 1.0 per cent or less.
A)True
B)False
Q3) The _____________________ (two words)estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organisation has sufficient cash to meet its obligations.
Q4) A quality circle is a group of six to 12 onto employees who meet regularly to discuss and solve problems affecting the quality of their work.
A)True
B)False
Q5) That people are incapable of self-discipline and cannot be trusted is an assumption of:
A) hierarchical control
B) bottom-up control
C) hierarchical control.
D) culture control.
E) decentralised control.
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Chapter 20: Managing the Value Chain, Information
Technology and E-Business
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) Efforts to systematically gather knowledge,make it widely available in the organisation and foster a culture of learning is called:
A) an ERP
B) knowledge management
C) data mining
D) empowerment
E) data warehousing.
Q2) Flexible manufacturing,sometimes called lean production,combines advanced technology with innovative management methods,using highly trained employees who take a painstaking approach to problem solving at every stage of the production process to cut waste and improve quality and productivity.
A)True
B)False
Q3) Just-in-time (JIT)inventory systems are designed to increase the level of an organisation's inventory and reduce its associated costs.
A)True
B)False
Q4) List the seven recommendations for a business's effective use of the Internet.
Q5) List some the specific implications of information technology for managers.
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Chapter 21: Making Effective Management Happen
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) The prioritisation of work towards vital elements that make a difference to the achievement of a goal or strategy is known as _______________.
Q2) 'Project management' is the planning and implementation of projects or to achieve outcomes of costs,tidiness of completion and quality of the specified outcome.
A)True
B)False
Q3) 'Purpose' is a set of overall priorities of the organisation,which defines the criteria for making key decisions and the sense of purpose for its outcomes.
A)True
B)False
Q4) A ___________________ is an aspect of an organisation that distinguishes it from its competitors in a given marketplace.
A) dynamic capability
B) focus strategy
C) differentiation
D) Point of difference
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