Conflict Resolution
Exam Answer Key
Course Introduction
Conflict Resolution explores the principles, strategies, and techniques used to understand, manage, and resolve disputes in various contexts, from interpersonal relationships to organizational and international settings. The course examines the sources and dynamics of conflict, negotiation skills, mediation processes, and effective communication methods. Through case studies, simulations, and collaborative exercises, students develop critical thinking and practical skills needed to address conflicts constructively and foster positive outcomes, emphasizing empathy, cultural sensitivity, and ethical considerations.
Recommended Textbook
Interpersonal Communication 3rd Edition by Kory Floyd
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12 Chapters
568 Verified Questions
568 Flashcards
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Chapter 1: About Communication
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49 Verified Questions
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Sample Questions
Q1) Which of the following is an example of feedback that someone might provide in response to a message?
A)nodding to show that he is paying attention to and understanding the message
B)looking at her watch anxiously as someone else is talking
C)rolling his eyes or sighing in the middle of someone's comments
D)Each of these is an example of feedback.
Answer: D
Q2) Communication context includes all of the following EXCEPT
A)the number of people who might overhear the conversation.
B)the emotional climate of the situation.
C)the connotation of the message.
D)the location in which communication occurs.
Answer: C
Q3) Instrumental needs are the least important needs served by communication.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Culture and Gender
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Sample Questions
Q1) Which gender role combines aspects of masculinity and femininity?
A)bisexuality
B)Turner's Syndrome
C)androgyny
D)asexuality
Answer: C
Q2) Research suggests that women are more likely than men to use self-references, such as "me" and "I."
A)True
B)False
Answer: False
Q3) With respect to sex differences in emotion, which of the following is true?
A)Women are less likely to express positive emotions than men are.
B)Men are more likely to express sadness and depression than women are.
C)Women and men report experiencing the same amount of emotion.
D)Men and women do not differ from each other in how they express jealousy.
Answer: C
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Chapter 3: Communication and the Self
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Sample Questions
Q1) When Sheila asked her friend Tommy to help her move at the end of the semester, she may have threatened his ________ face needs.
A)autonomy
B)competence
C)character
D)fellowship
Answer: A
Q2) When we evaluate our own merits with respect to certain reference groups, we are engaging in a process known as
A)self-esteem maintenance.
B)social comparison.
C)the looking-glass self.
D)impression formation.
Answer: B
Q3) Social penetration theory uses the metaphor of an onion to illustrate how self-disclosure develops over time in a relationship.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Interpersonal Perception
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Sample Questions
Q1) Compare and contrast the fundamental attribution error and the self-serving bias as common attribution errors.
Q2) Describe in detail the direct and indirect perception-checking processes. Next, think of a unique situation in which it would be appropriate to engage in direct perception-checking but not indirect perception-checking. Also think about a situation in which indirect perception-checking is a preferable option. Which factors/features of those situations led you to make those decisions? Finally, discuss why the perception-checking process in general is important.
Q3) Organization is the process of assigning meaning to something you have perceived. A)True B)False
Q4) Overattribution is essentially the same thing as the primacy effect. A)True B)False
Q5) Your senses are unable to attend to every stimulus in the environment at the same time.
A)True B)False
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Chapter 5: Language
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Sample Questions
Q1) Only false statements can ever qualify as libel.
A)True
B)False
Q2) Which of the following statements about slang is FALSE?
A)Slang is closely related to jargon.
B)Slang can help people identify individuals that belong to their social network.
C)Slang is neither inherently good nor inherently bad.
D)Slang is an exception to the Sapir-Whorf hypothesis.
Q3) Explain the concept of hate speech. Compare and contrast it with both profanity and slang.
Q4) Identify and define each of the four types of language rules articulated in your text.
Q5) The literal, "dictionary" definition of a word is its ________ meaning.
A)denotative
B)connotative
C)abstract
D)referent
Q6) What are the elements of the semantic triangle? Define each element, and provide an example of how they work together.
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Chapter 6: Nonverbal Communication
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Sample Questions
Q1) Your textbook identifies several ways that speakers can use nonverbal communication to increase the persuasiveness of their statements. Which of the following nonverbal behaviors is NOT in line with these prescriptions?
A)speaking softly, slowly, and calmly
B)matching someone else's nonverbal behavior
C)casually touching someone on the arm
D)maintaining eye contact with someone while speaking
Q2) Which of the following emotional states was NOT identified by Paul Ekman as having a universal facial expression?
A)happiness
B)disgust
C)jealousy
D)surprise
Q3) According to Edward T. Hall, the range of which type of distance is approximately 1½ to 4 feet?
A)intimate distance
B)personal distance
C)social distance
D)public distance
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Page 8
Chapter 7: Listening
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Sample Questions
Q1) The tendency to pay attention only to information that supports our values and beliefs is called what?
A)vividness effect
B)mere exposure effect
C)valuation bias
D)confirmation bias
Q2) Critical listening is more passive than informational listening.
A)True
B)False
Q3) Listening nonjudgmentally is important for effective critical listening.
A)True
B)False
Q4) Which kind of listener (people-oriented, action-oriented, content-oriented, or time-oriented) are you? In your answer, explain what your listening style means and give examples from your own life that illustrate how that style fits you best. If you feel you are a blend of two styles, illustrate how.
Q5) What is information overload? Where does it come from and how can it be avoided?
Q6) Explain the concept of probability. Using concrete examples, illustrate what possibility, probability, and certainty are.
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Chapter 8: Emotion
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Sample Questions
Q1) People who can accurately identify which emotion they're feeling are best equipped to manage their emotions in productive ways.
A)True
B)False
Q2) The action tendency for which emotion is to hide or disappear from others?
A)anger
B)disgust
C)shame
D)fear
Q3) Using you-statements to describe your emotions is problematic because it
A)provides specific prescriptions for change.
B)fails to acknowledge the part you play in determining your feelings.
C)involves blaming yourself for your emotions.
D)doesn't allow you to separate emotions from actions.
Q4) Using concrete examples, briefly explain how emotions are physiological, cognitive, social, and behavioral experiences.
Q5) Explain and provide a concrete example of meta-emotion.
Q6) Identify and briefly define each of the five stages of grief.
Q7) Define and give examples of Ekman and Friesen's five display rules.
Page 10
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Chapter 9: Social and Personal Relationships
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Sample Questions
Q1) ________ is the desire to stay in a relationship no matter what happens.
A)Investment
B)Passion
C)Commitment
D)Intimacy
Q2) When it comes to forming friendships, similarity is good and complementarity is bad.
A)True
B)False
Q3) Elizabeth and Aaron had been married for six months when Elizabeth started to feel dissatisfied in their relationship. Although Aaron was a nice person and fun to be around, he didn't do any of the cooking or cleaning, despite the fact that both of them worked full-time. Elizabeth's dissatisfaction was likely due to the fact that A)Aaron exhibited a lack of commitment in his behavior.
B)Elizabeth expected an equitable investment in household chores from Aaron.
C)Aaron was enjoying too much interdependence in their relationship.
D)Elizabeth was conflicted by her own dialectical tensions between work and home.
Q4) Give brief examples of each of Knapp's five stages of relationship termination.
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Page 11
Chapter 10: Family and Intimate Relationships
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Sample Questions
Q1) Identify and explain the primary exceptions to the expectations that marriage is exclusive and marriage is voluntary.
Q2) Explain what it means that friendships are typically between peers, and give examples of friendships in which this is not true.
Q3) Which of the following reasons that people keep opposite-sex relationships nonromantic is NOT shown by the research?
A)They aren't ready to be in a romantic relationship.
B)They aren't attracted to their friend.
C)They are romantically interested in a third person.
D)They are concerned about their sibling or friend who is romantically interested in the friend.
Q4) According to Mary Anne Fitzpatrick, cognitive models for what marriage is and should be are called
A)marital hierarchies.
B)marital schemata.
C)sexual roles.
D)bonding patterns.
Q5) Differentiate upward, downward, and lateral communication in the workplace.
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Chapter 11: Conflict and Power
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Sample Questions
Q1) Explain and provide a hypothetical example of the principle of least interest.
Q2) Discuss the prevalence of, and the problems associated with, violence in intimate relationships. What (if anything) should be done to limit the occurrence of intimate violence? Based on what you learned in this chapter, generate at least four ideas that might help people minimize the occurrence of violence in their relationships. Support your ideas as fully as possible.
Q3) The most distressed relationships are those with the most frequent conflict.
A)True
B)False
Q4) Research shows that three issues top the list as sources of conflict in romantic relationships. Which of the following is NOT among them?
A)household chores
B)relationships with in-laws
C)personal criticisms
D)finances
Q5) Define and provide examples of the three types of power-based messages identified by Ericson and Rogers.
Q6) Identify and briefly define each of Gottman's Four Horsemen of the Apocalypse.
Q7) Define and give examples of French and Raven's five forms of power.
Page 13
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Chapter 12: Interpersonal Deception
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Sample Questions
Q1) Imagine that a "truth serum" existed that, when administered, would make everyone tell the pure, unedited truth in all situations. In a brief essay, discuss the pros and cons of such a product. Finish your essay with a conclusion in which you either support or condemn the truth serum. Support your decision.
Q2) Is it easier to detect deception from friends or strangers? Make an argument for each possible outcome and then describe what research has found.
Q3) Many forms of politeness and discretion involve being deceptive.
A)True
B)False
Q4) According to research, how do most people discover that they have been lied to?
A)The liar confesses.
B)A third party reveals the truth.
C)Circumstantial evidence incriminates the liar.
D)They investigate the evidence for themselves.
Q5) Which of the following forms of deception is an act of dissimulation?
A)exaggeration
B)falsification
C)sarcasm
D)equivocation
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