Conflict Management Test Questions
Course Introduction
Conflict Management explores the theories, strategies, and skills necessary to effectively address and resolve disputes within various organizational and interpersonal settings. The course covers the roots of conflict, communication techniques, negotiation tactics, mediation processes, and the influence of cultural and emotional factors on conflict dynamics. Through case studies, simulations, and interactive exercises, students learn how to assess conflict situations, select appropriate resolution strategies, and foster collaborative outcomes, equipping them with practical tools to manage and prevent conflicts in both professional and personal environments.
Recommended Textbook
Floyd Interpersonal Communication 2nd Edition by Kory Floyd
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12 Chapters
579 Verified Questions
579 Flashcards
Source URL: https://quizplus.com/study-set/1206
Page 2
Chapter 1: About Communication
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51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/23878
Sample Questions
Q1) Which of the following is an example of feedback that someone might provide in response to a message?
A) Nodding to show that he is paying attention to and understanding the message.
B) Looking at her watch anxiously as someone else is talking.
C) Rolling his eyes or sighing in the middle of someone's comments.
D) Each of these is an example of feedback.
Answer: D
Q2) Which of the following best defines a stigma?
A) An individual who is incapable of taking on the perspectives of another person.
B) Communication that occurs in the context of marginalized or overlooked populations.
C) A characteristic that discredits a person because he or she is seen as abnormal or undesirable.
D) A pattern of interaction in which one person perpetually criticizes or condemns others because of characteristics that are out of their immediate control.
Answer: C
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3
Chapter 2: Culture and Gender
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Recent data indicate that English is the most commonly spoken language in the world.
A)True
B)False
Answer: False
Q2) Biological sex is genetically determined whereas gender roles are socially constructed.
A)True
B)False
Answer: True
Q3) Research suggests that women are more likely than men to use self-references, such as "me" or "I".
A)True
B)False
Answer: False
Q4) Transsexual individuals are always born with one or more chromosomal abnormality.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Communication and the Self
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Most research supports the notion that low self-disclosure is the underlying cause of juvenile delinquency and anti-social behavior.
A)True
B)False
Answer: False
Q2) Jason went to a party with several of his friends last weekend. While he was there, he made several inappropriate comments and did not notice that people were offended by what he was saying. Afterwards, several people at the party commented to Jason's friends that they were surprised and upset by his behavior. Which of the following statements is likely true of Jason?
A) Jason has low self-esteem.
B) Jason is a low self-monitor.
C) Jason has a poor self-concept.
D) Jason does not engage in self-fulfilling prophecies.
Answer: B
Q3) Self-concept is entirely subjective.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Interpersonal Perception
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) According to your text, the perception-making process consists of three stages. Which of the following is NOT among them?
A) interpretation
B) attribution
C) organization
D) selection
Q2) Which of the following statements is true with respect to perceptual accuracy?
A) Our perceptions almost always reflect reality as it is, with minimal distortion.
B) Culture may affect behavior but it does not usually influence perceptions of behavior.
C) Physiological characteristics, including our biological rhythms, affect perception accuracy.
D) All of these statements are false.
Q3) Define the primacy and recency effects and explain how they work together to influence perceptions.
Q4) What is mindfulness and how can we engage that process when making attributions?
Q5) Identify and briefly define each of the three stages of the perception-making process.
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Chapter 5: Language
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) This type of language rule deals with the correct pronunciation of words:
A) phonological
B) syntactic
C) semantic
D) pragmatic
Q2) Phonological rules deal with the correct pronunciation of words.
A)True
B)False
Q3) According to research, a joke must contain this in order to be considered funny:
A) a put-down
B) an expectancy violation
C) at least one funny-sounding word
D) all of these
Q4) The shared opinion error occurs when one speaker inappropriately dominates the conversation.
A)True
B)False
Q5) Verbal communication includes both spoken and written language.
A)True
B)False
Page 7
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Chapter 6: Nonverbal Communication
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Sample Questions
Q1) During a phone conversation, you are able to infer something about the speaker's mood and personality by listening to his or her vocal cues. That fact illustrates which of the following claims about nonverbal communication?
A) Nonverbal communication is usually believed over verbal communication.
B) Nonverbal communication is present in most forms of interpersonal communication.
C) Nonverbal communication conveys more meaning than verbal communication.
D) Nonverbal communication metacommunicates.
Q2) Why do people tend to believe nonverbal messages even when they contradict verbal messages?
A) Nonverbal behaviors are completely involuntary and reflect people's true states.
B) People will only attempt to control their nonverbal behavior when they are lying.
C) It is harder for most people to control their nonverbal communication than their verbal communication.
D) All of these are true.
Q3) Discuss at least two different ways that people use space to communicate relationship status.
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Chapter 7: Listening
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Sample Questions
Q1) Regarding probability, which of the following statements is true?
A) A statement is certain if its likelihood of being true is at least 95%.
B) To be possible, a statement has to have greater than a 50% chance of being true.
C) A statement is possible if there is even the slightest chance, however small, that it might be true.
D) No statement has a 0% chance of being true.
Q2) Pick three of the six elements of Brownell's model. Define and give examples of each.
Q3) On average, we are able to remember about ________ of what we hear.
A) 95%
B) 75%
C) 50%
D) 25%
Q4) Which of the following statements about listening is true, according to your text?
A) Listening is an innate ability.
B) People spend more time listening than speaking.
C) Everyone who listens to a message hears the same thing.
D) Hearing is the same as listening.
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Chapter 8: Social and Personal Relationships
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48 Flashcards
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Sample Questions
Q1) The action tendency for this emotion is to hide or disappear from others:
A) anger
B) disgust
C) shame
D) fear
Q2) During a normal, calm conversation with your friend, you begin to notice that you feel very uncomfortable. Your stomach is in knots, your palms are sweaty, and your legs feel a little weak. You start to wonder what is going on and then you remember that, before talking to your friend, you were nervous because you have a test in an hour. This example illustrates the fact that:
A) emotions are behavioral
B) emotions are cognitive
C) emotions are physiological
D) none of these
Q3) Which of the following is an example of a primary emotion?
A) jealousy
B) anger
C) contempt
D) remorse
Q4) Explain and provide a concrete example of meta-emotion.
Page 10
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Chapter 9: Family and Intimate Relationships
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Sample Questions
Q1) Research indicates that becoming friends with your customers is almost always bad for business.
A)True
B)False
Q2) Identify and briefly define each of the five relational maintenance behaviors described by Stafford and Canary.
Q3) Define and give concrete examples of the emotional, material, and health rewards of strong social relationships.
Q4) People often stay in relationships that are unsatisfying or even harmful. Use the ideas of social exchange theory and equity theory to explain why this might happen. Next, talk about ways that friends and family members might be able to persuade their loved ones to abandon these detrimental relationships.
Q5) Which of the following reasons is most commonly cited for ending a friendship due to changes in life circumstances?
A) having a child
B) moving away
C) getting married
D) experiencing an illness in the family
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Chapter 10: Conflict and Power
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49 Verified Questions
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Sample Questions
Q1) Mother, son, grandfather, and aunt are all examples of family roles.
A)True
B)False
Q2) What are dialectical tensions in relationships? List, define, and provide an example of the three most common dialectics that emerge in relationships. Of the three, which one do you feel is most important in a new romantic relationship? Justify your choice.
Q3) Identify and define four different types of disconfirming messages.
Q4) This reflects the resources we put into a relationship:
A) interdependence
B) investment
C) commitment
D) independence
Q5) In this marriage type, spouses adopt conventional gender roles and tend to avoid conflict:
A) traditional
B) separate
C) independent
D) mixed
Q6) Give brief examples of each of Knapp's five stages of relationship formation.
Page 12
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Chapter 11: Interpersonal Deception
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49 Flashcards
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Sample Questions
Q1) Explain and provide a hypothetical example of the principle of least interest.
Q2) The content dimension of a conflict relates to what?
A) The implications of the conflict for the relationship.
B) The strategies people use to manage the conflict.
C) The acceptability of the outcome of the conflict.
D) The specific point of contention giving rise to the conflict.
Q3) Define and provide examples of the three types of power-based messages identified by Ericson and Rogers.
Q4) Which of the following is NOT one of the common conflict metaphors identified in your textbook?
A) conflict is a war
B) conflict is a dance
C) conflict is a hammer
D) conflict is a game
Q5) Which of the following statements accurately reflects the idea of "reframing" a conflict?
A) Thinking of conflict as a game if you traditionally think of it as a battle.
B) Engaging in a cooling off period before you have a conflict discussion.
C) Trying to see a conflict from someone else's point of view.
D) Minimizing your responsibility for a conflict.
Page 13
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Chapter 12: Emotion
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Imagine that a "truth serum" existed that, when administered, would make everyone tell the pure, unedited truth in all situations. In a brief essay, discuss the pros and cons of such a product. Finish your essay with a conclusion in which you either support or condemn the truth serum. Support your decision.
Q2) According to deception research, which of the following behavioral changes is a reliable cue to deception?
A) increased smiling
B) reduced vocal pitch
C) decreased eye contact
D) decreased gesturing
Q3) Explain the difference between interactive and non-interactive contexts. Indicate which one advantages deceivers when they are lying to strangers, and explain why.
Q4) Research indicates that the average person can detect deception approximately what percentage of the time?
A) 25%
B) 40%
C) 55%
D) 73%
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