Conflict Management Review Questions
Course Introduction
Conflict Management explores the nature, sources, and dynamics of conflict within interpersonal, organizational, and international settings. The course equips students with theoretical frameworks and practical skills to identify, analyze, and constructively manage conflicts. Topics include negotiation strategies, mediation techniques, communication styles, and the role of culture in conflict resolution. Through case studies, simulations, and reflective exercises, students learn to apply effective conflict management approaches, fostering positive outcomes and collaborative problem-solving in diverse environments.
Recommended Textbook
Interpersonal Communication 1st Edition by Teri Kwal Gamble
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Page 2
Chapter 1: Interpersonal Communication: A First Look
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Sample Questions
Q1) Interpersonal communication is helpful to us because it does which of the following?
A) Fulfills our need to be friended and to friend
B) Alleviates our feelings of isolation
C) Fulfills our desire to feel needed, loved, wanted, and capable
D) All of the above
Answer: D
Q2) When we interact with others, each manner of delivery suggests a different kind of relationship.
A)True
B)False
Answer: True
Q3) In the United States, African Americans, Hispanic Americans, Japanese Americans, Korean Americans, and the elderly are examples of what kinds of cultures? Answer: Co-cultures
Q4) We call the dividing of communication into segments ________________. Answer: Punctuation
Q5) This kind of culture nurtures individual initiative and achievement. Answer: Individual orientation
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Chapter 2: The Impact of Self-Concept
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Sample Questions
Q1) Media messages often distort how we see ourselves, influencing our perception of what is normal and desired behavior.
A)True
B)False
Answer: True
Q2) Expression management occurs when you exercise control over your behavior in an effort to elicit the desired reaction.
A)True
B)False
Answer: False
Q3) Persons from low-power-distance cultures, such as Saudi Arabia and India, perceive power as a fact of life.
A)True
B)False
Answer: False
Q4) ______________ is the socially constructed roles and behaviors that the members of a given society believe appropriate for males and females.
Answer: Gender
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Page 4
Chapter 3: Perception
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Sample Questions
Q1) Every time we fill in a missing perceptual piece we exhibit what organizational strategy?
A) Perceptual constancy
B) Figure ground principle
C) Closure
D) Scripting
Answer: C
Q2) Playing online video games tends to subdue our behavior by causing people to perceive provocation as hostile.
A)True
B)False
Answer: False
Q3) We all perceive reality similarly.
A)True
B)False
Answer: False
Q4) When we mistake what we infer for what we observe, we experience
Answer: Fact inference confusion
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Chapter 4: Listening
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Sample Questions
Q1) Avoid building barriers by using "_____" messages instead of "_____" messages.
Q2) These kinds of listeners commonly relate what they are listening to their own views.
A) Time-oriented
B) Action-oriented
C) People-oriented
D) Content-oriented
Q3) Messages are often distorted for a number of reasons, including all except:
A) We try to simplify
B) We are apprehensive
C) We don't want to admit we didn't hear everything
D) We paraphrase as needed
Q4) How can effective listening improve a relationship? What tips are shared in the text?
Q5) This type of listening often occurs when one works to understand the content of a message.
A) Deliberative
B) Comprehensive
C) Appreciative
D) Empathic
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Page 6
Chapter 5: Communicating with Words
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Sample Questions
Q1) It is often easy to find "opposite" or "polarized" words when describing someone or some situation. (For example, we are either happy or sad.) Please explain why those words in the middle are much easier to identify.
Q2) List at least two ways one can be politically incorrect.
Q3) _______________ language often describes words that can have more than one interpretation.
Q4) When communicating in this venue, we are more apt to share our thoughts without displaying concern for others' feelings.
Q5) Give an example of a word whose definition has changed as a result of the passage of time.
Q6) For Americans, a key function of speech is to prevent silence.
A)True
B)False
Q7) Describing experiences in "either-or" terms is known as ________________.
A) Polarizing
B) Bypassing
C) Using equivocal language
D) Using emotive language
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Q8) We more frequently define ___________ by their appearance and relationships.
Chapter 6: Nonverbal Communication
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Q1) Intimacy and distance correlate with ________________ type.
Q2) Which country believes that women should have a look called "yaeba," where their teeth are purposefully made crooked?
A) China
B) Japan
C) Ireland
D) France
Q3) Emphasizing a message is one function of nonverbal communication.
A)True
B)False
Q4) Sometimes we are unaware of the nonverbal cues we send; as a result, we inadvertently reveal information we would rather conceal.
A)True
B)False
Q5) ________________ have an advantage when it comes to picking up nonverbal cues because they are more comfortable in making contact, participating in social encounters, and observing others.
Q6) These "relational icons" increase the expressiveness of written messages by revealing the user's physical or emotional state.
Page 8
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Chapter 7: Conversations
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Q1) Technologically speaking, even as we connect, we __________________.
Q2) This involves little interactivity and expresses minimal concern for the person we are speaking with.
A) Dialogue
B) Monologue
C) Small talk
D) Prejudiced talk
Q3) The manner maxim asks that we not go off on tangents or purposefully digress and switch subjects while our partner still wants to talk about the same topic.
A)True
B)False
Q4) Many of us prefer connecting online to interacting face to face, often because of social anxiety.
A)True
B)False
Q5) Persons who fail to provide others with the information they need violate the quality maxim.
A)True
B)False
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Chapter 8: Emotions
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Sample Questions
Q1) Learning to manage our emotions is critical for developing this skill:
A) Emotional intelligence
B) Social networking
C) Resilience
D) Interpersonal communication
Q2) Which of these techniques typically does not help us manage anger?
A) Cognitive restructuring
B) Controlling our emotions
C) Problem solving
D) Humor
Q3) Sadness tends to reduce our energy and metabolism.
A)True
B)False
Q4) Monitoring your own emotions is critical for developing _____________________.
A) Self-understanding
B) Self-discipline
C) Emotional intelligence
D) Resilience
Q5) This is an emotional process of limited duration that varies in both duration and intensity.
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Chapter 9: Trust and Deception
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Sample Questions
Q1) Explain why it is often more difficult to form a trusting relationship with someone online as opposed to forming that same relationship in person.
Q2) Telling a "small" lie to a partner in a relationship is often a sign that the relationship will not last.
A)True
B)False
Q3) What percentage of people admits to lying to our romantic partner?
A) 88%
B) 56%
C) 92%
D) 34%
Q4) Persons who are unwilling to forgive experience more __________ and are likely to have _____ fulfilling relationships.
Q5) Deception may occur in any of our personal relationships. A)True B)False
Q6) Trust, which grows over time, is essential for
Q7) How can we repair and rebuild a relationship that has been jeopardized?
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Chapter 10: Power and Influence
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Sample Questions
Q1) If someone suffers from social anxiety, he/she exhibits the following:
A) Difficulty enjoying him-/herself in public
B) Holding an extended conversation
C) Dancing
Q2) Heider asserts that we feel comfortable when people we feel positively toward hold the same attitudes we do, and when people we feel negatively toward hold different ones. This is part of what theory?
A) Cognitive Dissonance
B) Equilibrium
C) Balance
D) Trigger
Q3) Which group is considered "in power" in media-men or women?
Q4) The extent to which we use any of the categories of power to control and influence others reveals our influence preferences.
A)True
B)False
Q5) Please list a few benefits of using the Internet.
Q6) _____________ are encouraged to hone their powerlessness while ________ are encouraged to develop their aggressiveness and strength.
Page 12
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Chapter 11: Conflict
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Sample Questions
Q1) The ability to communicate _______________ usually puts you at an advantage when involved in a conflict.
A) Assertively
B) Aggressively
C) Passively
D) Confrontationally
E) Nonassertively
Q2) In a low-intensity conflict, although each person wants to win, winning itself is seen as sufficient.
A)True
B)False
Q3) An ego conflict occurs when two parties disagree over matters of fact.
A)True
B)False
Q4) Give an example of an interpersonal relationship.
Q5) Once you have described the problem and expressed your feelings, your next step is to discuss changing. This is often the "express" portion of the DESC Script.
A)True
B)False
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Chapter 12: Relationship Dynamics
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Sample Questions
Q1) A wide array of social connections that to varying degrees meet your interpersonal needs is known as _____________.
A) Acquaintanceship
B) Relationship
C) Romance
D) Friendship
Q2) This need is often met through work, friendship, or love relationships.
A) Safety
B) Physiological
C) Self-esteem
D) Belonging
Q3) Communication with others helps us meet our needs at each need level.
A)True
B)False
Q4) Why do you think that we often "fall" for someone who is very different from us?
Q5) During acquaintanceships, people seek one another out and provide emotional support.
A)True
B)False
Q6) What kind of media/TV shows typically portray men in a stereotypical fashion?
Page 14
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Chapter 13: Intimacy and Distance in Relationships
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Sample Questions
Q1) During this period, those closest to the one who suffered the loss typically try to protect him/her by shielding him/her from feeling sad.
A) Mourning
B) Anger
C) Denial
D) Acceptance
Q2) Approximately _______ of relationship abuse is perpetrated by males against females.
A) 68%
B) 75%
C) 85%
D) 47%
Q3) The social penetration model is useful for all of the following reasons except:
A) Provides two-dimensional depiction of relationships
B) Shows range of topics we discuss
C) The extent to which we reveal ourselves
D) Helps us to understand our weaker relationships
Q4) Who is typically at risk when one discloses personal information in a relationship?
Q5) Name two ways that a relationship will "succeed."
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Chapter 14: Relationships in Our Lives: Family, Work, and
Health-Related Contexts
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Sample Questions
Q1) Families develop rules, beliefs, and rituals in isolation. A)True
B)False
Q2) Explain the analogy of family members being connected by a piece of rope; why is that relevant to our study of interpersonal communication?
Q3) While _______ are more likely than ______ to provide comfort, care, and warmth for family members, this responsibility also tends to be shared.
Q4) What are the benefits of looking up someone's Facebook account before hiring him or her? What are the downsides to this same action?
Q5) Individualism is no longer dominant in successful organizations; what is seen as more important?
Q6) The free flow of ideas during problem solving is known as ____________.
A) Gossiping
B) Talking
C) Sharing
D) Brainstorming
Q7) Why would ascribing to a "national work culture" be ineffective?
Page 16
Q8) Explain the concepts on the continuum of decision making.
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