Computer Systems Technology
Exam Preparation Guide
Course Introduction
Computer Systems Technology is an interdisciplinary course that explores the fundamental principles and practical applications related to the design, implementation, and management of computer systems. Topics covered include computer hardware architecture, operating systems, networking, system administration, virtualization, and troubleshooting methodologies. Students will develop hands-on skills in configuring and maintaining computer systems, as well as understanding how software and hardware components interact to support business and technical environments. The course emphasizes problem-solving, critical thinking, and the integration of current technologies to prepare students for careers in information technology and system support roles.
Recommended Textbook
A+ Guide to Managing and Maintaining Your PC 7th Edition by Jean Andrews
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Page 2
Chapter 1: Introducing Hardware
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Q1) Describe solid state devices.
Answer: A newer technology for hard drives uses nonvolatile flash memory chips,rather than using moving mechanical disks,to hold the data.These flash memory chips are similar to those used in USB flash drives.Any device that has no moving parts is called solid state (solid parts versus moving parts).Therefore,a drive made with flash memory is called a solid state drive (SSD),solid state disk (SSD),or solid state device (SSD).(Unfortunately,the acronym can have either definition).
Q2) ____________________ are circuits or paths that enable data,instructions,and power to move from component to component on the board.
Answer: Traces
Q3) Where are expansion cards mounted?
Answer: Expansion cards are mounted in expansion slots on the motherboard.
Q4) The term ____ refers to the set of instructions that directs the hardware to accomplish a task.
A)software
B)hardware
C)middleware
D)stack
Answer: A
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Chapter 2: Introducing Operating Systems
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Q1) A(n)____________________ folder is often used to compress files to a smaller size so they can more easily be sent by e-mail.
Answer: compressed
Q2) A(n)____ is software that controls a computer.
A)application
B)operating system
C)interface routine
D)ROM routine
Answer: B
Q3) A ____ is a single task,such as the task of printing a file,that the process requests from the kernel.
A)fiber
B)bundle
C)process
D)thread
Answer: D
Q4) Microsoft did not make a commitment for Windows 2000 to be ____________________-compatible with older software and hardware.
Answer: backward
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Chapter 3: Working With People in a Technical World
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Q1) One of the most important ways to achieve customer satisfaction is to do your best by being ____.
A)genial
B)on time
C)prepared
D)courteous
Answer: C
Q2) ____ customers are those where you both work for the same company,in which case you might consider the customer your colleague
A)External
B)Partner
C)Adjunct
D)Internal Answer: D
Q3) The support technician decides when the work is done.
A)True
B)False
Answer: False
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Chapter 4: Form Factors, power Supplies, and Working
Inside a Computer
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Q1) The ____ form factor is a major variation of ATX and addresses some technologies that have emerged since the original development of ATX.
A)MicroATX
B)Advanced ATX
C)MacroATX
D)UnionATX
Q2) Electrostatic discharge (ESD),commonly known as ____________________ electricity,is an electrical charge at rest.
Q3) A ____ color or stripe down one side of a cable marks this side of the cable as pin 1.
A)green
B)black
C)red
D)blue
Q4) List the steps of putting a computer back together.
Q5) MicroATX increases the total cost of a system by increases the number of expansion slots on the motherboard.
A)True
B)False
6
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Chapter 5: All About Motherboards
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Q1) The fast end of hub in the Intel i800 series chipsets,which contains the graphics and memory controller,connects to the system bus and is called the hub's ____.
A)North Bridge
B)South Bridge
C)Middle Bridge
D)North Gate
Q2) Many brand-name computer manufacturers,such as IBM,Dell,and Gateway,use the same standard setup screens.
A)True
B)False
Q3) The most reliable way to restore settings is to keep a written record of all the changes you make to ____.
A)BMOS ROM
B)CMOS RAM
C)BMOS RAM
D)DMOS ROM
Q4) Discuss the high-performance chipsets.
Q5) Discuss why Intel currently dominates the chipset.
Q6) Discuss the PCI-X.
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Chapter 6: Supporting Processors
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Q1) Every Intel processor also has a specification number called a(n)____________________ number printed somewhere on the processor.
Q2) List three symptoms of system overheating.
Q3) Save power by lowering the CPU frequency and voltage
A)Field replaceable units
B)Processor frequency
C)Memory cache
D)Registers
E)P states
F)Overclocking
G)C states
H)Back-side bus
I)Microcode
Q4) Installing more than one processor on a motherboard creates a ____.
A)multiprocessor platform
B)wide platform
C)variable platform
D)uniprocessor platform
Q5) Describe symptoms that indicate that a motherboard or processor is failing.
Q6) Explain field replaceable units.
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Chapter 7: Upgrading Memory
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Q1) Higher-quality memory modules have ____ installed to reduce heat and help the module last longer.
A)fans
B)heat rails
C)epoxy
D)heat sinks
Q2) Describe five things to do when upgrading memory if the computer does not recognize new DIMMs,RIMMs,or SIMMs,or if memory error messages appear.
Q3) ____ is used for a memory cache and is contained within the processor housing.
A)SRAM
B)DRAM
C)ROM
D)cSRAM
Q4) RAM on motherboards today is stored on ____.
A)chips
B)FPGAs
C)Socket Mem478
D)DIMMs
Q5) List three precautions to follow when installing RAM modules.
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Chapter 8: Supporting Hard Drives
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Q1) If you are mounting a hard drive into a bay that is too large,a ____ kit can help you securely fit the drive into the bay.
A)reversal bay
B)drive connecting
C)universal bay
D)bay adapter
Q2) To reduce the amount of electrical "noise," or interference,on a SCSI cable,each end of the SCSI chain has a(n)____________________ resistor.
Q3) Uses both solid state and magnetic technologies
A)Hybrid hard drive
B)FAT
C)File system
D)Block mode
E)Solid state drive
F)Cluster
G)Actuator
H)NTFS
I)Basic disk
Q4) Discuss installing a hardware RAID system for best performance.
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Chapter 9: Installing and Supporting Io Devices
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Q1) Has a maximum speed of 1.2 Gbps or 800 Mbps (megabits per second)
A)1394b (FireWire)
B)Parallel
C)SuperSpeed USB 3.0
D)Original USB (USB 1.1)
E)1394a (FireWire)
F)Hi-Speed USB 2.0
G)IEEE 1394.3
H)eSATA-300 (eSATA Version 2)
I)Serial
Q2) ____ systems and peripherals have the U.S.Green Star,indicating that they satisfy certain energy-conserving standards of the U.S.Environmental Protection Agency (EPA).
A)Energy Star
B)Energy Saving
C)Energy Wise
D)Green Energy
Q3) Discuss matching the video card with the best match for a monitor.
Q4) Discuss the uses and functions of USB ports and devices.
Q5) Explain what resolution is and how it is measured.
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Chapter 10: Multimedia Devices and Mass Storage
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Q1) A double-sided,dual-layer DVD can hold ____ GB.
A)4.7
B)8.5
C)9.4
D)17
Q2) List and describe four ways to connect a musical instrument to a PC using the MIDI standards.
Q3) ____ is a set of standards that are used to represent music in digital form.
A)MIDI
B)AIF
C)AU
D)WAV
Q4) An optical drive can be set so that when you insert a disc,software on the disc automatically executes,a feature called ____________________.
Q5) To judge how far to insert the optical drive in the bay,align it with the back of the case.
A)True
B)False
Q6) Describe CDs,DVDs and Blu-ray Discs.
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Chapter 11: PC Maintenance and Troubleshooting Strategies
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Q1) Loose cables or cords in a traffic area
A)Preventive maintenance
B)Backup
C)Trip hazard
D)Hard-disk loading
E)Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy
Q2) Keeps computer problems from occurring in the first place
A)Preventive maintenance
B)Backup
C)Trip hazard
D)Hard-disk loading
E)Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy
Page 13
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Chapter 12: Installing Windows
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Q1) The ____________________ option when upgrading uses existing Windows folders and all the existing settings it can.
Q2) For an always-up broadband connection (such as cable modem or DSL),select ____ when you configure updates.
A)Never
B)Notify me but don't automatically download or install them
C)Automatic
D)Automatically download but do not install them
Q3) List what you have to do after the Vista installation.
Q4) Microsoft offers 64-bit versions for all Vista retail editions.
A)True
B)False
Q5) A Windows ____ is a logical group of computers and users that share resources,where administration,resources,and security on a workstation are controlled by that workstation.
A)domain
B)workgroup
C)task group
D)work unit
Q6) List the contents of the Windows 2000 packages.
Page 14
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Chapter 13: Maintaining Windows
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Q1) Depending on how fragmented the drive and how large the drive,defragmenting it can take less than an hour or as long as all night.
A)True
B)False
Q2) If you enter a command and want to terminate its execution before it is finished,you can press ____ to do so.
A)Ctrl+Break
B)Ctrl+V
C)Ctrl+B
D)Ctrl+X
Q3) Currently,Microsoft offers four service packs for Windows XP.
A)True
B)False
Q4) By default,Vista automatically defrags a drive every ____.
A)Wednesday at 1:00 AM
B)Monday at 3:00 AM
C)Friday at 1:00 AM
D)Tuesday at 4:00 AM
Q5) List and describe the Windows 2000/XP scheduled backups options.
Q6) Describe Windows XP Automated System Recovery.
Page 15
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Chapter 14: Optimizing Windows
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Q1) Explain when tasks can be scheduled.
Q2) Explain how to disable the Vista Aero Interface.
Q3) You can use the ____ to find information about the installed processor and its speed,how much RAM is installed,and free space on the hard drive.
A)System Management Utility
B)Computer Management Utility
C)System Configuration Utility
D)System Information Utility
Q4) If an application is listed as ____________________ in the Task Manager Applications tab,you can end it by selecting it and clicking the End Task button at the bottom of the window.
Q5) Discuss why it is important to keep the startup process clean.
Q6) Explain how the five graphs on the Performance tab are used.
Q7) Editing the registry can be dangerous,so do this with caution and be sure to back up first!
A)True
B)False
Q8) Describe the ways you can access Task Manager.
Q9) Discuss the purpose of the priority level for CPU resources.
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Chapter 15: Tools for Solving Windows Problems
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Q1) Vista configuration data is stored in the Vista ____ file.
A)Root Configuration Data
B)Boot Initialization Data
C)Root Retention Data
D)Boot Configuration Data
Q2) Restores the master boot program in the MBR
A)Emergency Repair Process
B)Windows RE
C)Fixboot
D)System File Checker
E)Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map
Q3) If you think you know which Windows system file is corrupted or missing,you can use the ____________________ to copy a new set of system files from the Windows setup CD to the hard drive.
Q4) List the steps to install the Recovery Console.
Q5) Describe Safe Mode with networking.
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Chapter 16: Fixing Windows Problems
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Q1) Discuss what you should consider before using System Restore and why.
Q2) Software manufacturers often publish updates or ____________________ for their software to address known problems.
Q3) Sometimes a Windows update solves a problem with a hardware device.
A)True
B)False
Q4) If the system is caught in an endless loop of restarts,boot into ____.
A)System Restore
B)System Recovery
C)Safe Mode
D)Conditional Mode
Q5) List and describe two tools to restore a Windows installation.
Q6) Use the ____ tool to test memory.
A)Memory Diagnostics
B)File Checker
C)Hardware Integrity
D)Boot Integrity
Q7) The easiest way to view the logs is to boot into Safe Mode and view the files with
Q8) Explain how to update device drivers.
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Chapter 17: Networking Essentials
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Q1) ____________________ use radio waves or infrared light instead of cables or wires to connect computers or other devices.
Q2) Describe how to use telnet to communicate with a remote computer.
Q3) A(n)____________________ cable (also called a straight-through cable)is used to connect a computer to a hub or switch.
Q4) Describe DHCP.
Q5) To use ____,you can create user accounts using the Control Panel.
A)Telnet
B)RSH
C)Remote Assistance
D)Remote Desktop
Q6) Discuss three tips about using Telnet.
Q7) ____ technology uses a dedicated line from your ISP to your place of business or residence.
A)Fiber optic
B)DSL
C)Dial-up
D)Cable-modem
Q8) Describe a domain name and provide examples of domain names.
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Chapter 18: Networking Practices
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Q1) A router can use ____________________ redirection to present its own IP address to the Internet in place of IP addresses of computers on the local network.
Q2) To prepare a computer to serve up Remote Desktop,you need to configure the computer for ____ IP addressing.
A)dynamic
B)learned
C)static
D)comparative
Q3) The logon for an on-demand broadband connection is managed by a protocol called ____.
A)PPPoE
B)PPoE
C)PPPoT
D)PPPoD
Q4) A network cable is sometimes called a(n)____________________ cable or a patch cable.
Q5) List the three most important things you can do to protect a single computer or network.
Q6) Give three suggestions to try if you have problems using FTP.
Page 20
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Chapter 19: Security Essentials
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Q1) Discuss what is involved in the Plan step of the PDSA cycle.
Q2) List and describe four rules that can help you use the Internet responsibility.
Q3) For the health care industry,the ____ includes regulations to secure patient data that apply to all health care companies and professionals.
A)GLB
B)NIST
C)SOX
D)HIPAA
Q4) A(n)____ account has read-write access only on its own folders,read-only access to most system folders,and no access to other users' data.
A)user
B)administrator
C)limited
D)privileged
Q5) Most encryption software products use a method called ____.
A)Private Key Encryption
B)Symmetric Key Encryption
C)Shared Secret Encryption
D)Public Key Encryption
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Chapter 20: Security Practices
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Q1) If you need to change the rights of a user account to the administrator's level,use the ____________________ console and add the user to the administrators group.
Q2) ____ on a motherboard offers security features including power-on passwords,support for intrusion-detection devices,and support for a TPM chip.
A)Software
B)BIOS
C)Blocks
D)Chipsets
Q3) Those users who have not been authenticated on a remote computer
A)Everyone group
B)Drive lock password
C)Permission propagation
D)Rootkit
E)Anonymous users"
F)Authenticated Users group
G)Local shares
H)Inherited permissions
I)Malicious software
Q4) Discuss the Anonymous users group.
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Chapter 21: Supporting Notebooks
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Q1) Recent statistics show that more than ____% of personal computers purchased today are notebook computers.
A)30
B)40
C)50
D)60
Q2) A notebook is currently considered a "black box" to PC support technicians.
A)True
B)False
Q3) Provides ports to allow a notebook to easily connect to a full-sized monitor,keyboard,AC power adapter,and other peripheral devices
A)Port replicator
B)Touch pad
C)Solid State Device
D)Wake on LAN
E)Graphics tablet"
F)Notebook
G)Hibernation
H)Keyboard
I)Stylus
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Chapter 22: Supporting Printers
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Q1) In a laser printer,the fuser should last for about ____ pages.
A)450
B)4500
C)45,000
D)450,000
Q2) Routine printer maintenance procedures are generally the same from manufacturer to manufacturer and printer to printer.
A)True
B)False
Q3) ____ is a language used to communicate how a page is to print and was developed by Adobe Systems.
A)PCL
B)JCL
C)PostScript
D)GDI
Q4) Describe the fusing step of laser printing.
Q5) List the steps to follow to solve problems with shared printers.
Q6) Describe solid ink printers.
Q7) The ____________________ printer is the one Windows prints to unless another is selected.
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