Computer Support Fundamentals
Test Preparation
Course Introduction
Computer Support Fundamentals introduces students to the essential concepts and skills required to provide technical support for computer systems and end users. The course covers basic hardware and software troubleshooting, operating system installation and configuration, common networking concepts, and customer service best practices. Through hands-on activities and real-world scenarios, students learn how to diagnose and resolve common IT issues, utilize ticketing systems, and maintain proper documentation. This foundation prepares students for entry-level roles in IT support and lays the groundwork for more advanced certifications and studies in information technology.
Recommended Textbook
A+ Guide to Managing and Maintaining Your PC 7th Edition by Jean Andrews
Available Study Resources on Quizplus
22 Chapters
1099 Verified Questions
1099 Flashcards
Source URL: https://quizplus.com/study-set/2216 Page 2
Chapter 1: Introducing Hardware
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44099
Sample Questions
Q1) Data and instructions are stored on special ROM (read-only memory)chips on the board and are called the ____.
A)flash
B)microcode
C)BIOS
D)Symbols
Answer: C
Q2) A ____ bus port can be used by many different input/output devices,such as keyboards,printers,scanners,and digital cameras.
A)unified serial
B)universal static
C)universal serial
D)universal standards
Answer: C
Q3) A motherboard can have more than one bus,each using a different protocol,speed,data path size,and so on.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Introducing Operating Systems
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44100
Sample Questions
Q1) A(n)____ is software that controls a computer.
A)application
B)operating system
C)interface routine
D)ROM routine
Answer: B
Q2) Describe the purpose of the UAC box in Windows Vista.
Answer: The purposes of the UAC box are: (1)to prevent malicious background tasks from doing harm when the administrator is logged on,and (2)to make it easier for an administrator to log in using a less powerful user account for normal desktop activities,but still be able to perform administrative tasks while logged in as a regular user.It is possible to disable the UAC box,but for security purposes,that is not recommended.
Q3) The kernel provides a way for the user to do such things as select music to burn to a CD,install an application,or change the wallpaper on the Windows desktop.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Working With People in a Technical World
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44101
Sample Questions
Q1) Part of setting ____ is to establish a timeline with your customer for the completion of a project.
A)expectations
B)goals
C)requirements
D)objectives
Answer: A
Q2) Works on site,closely interacting with users,and is responsible for ongoing PC maintenance
A)Technical retail associate
B)Acronyms
C)Help-desk technician
D)PC support technician
E)Expert system
F)Bench technician
G)Jargon
H)PC service technician
I)Ticket
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Form Factors, power Supplies, and Working
Inside a Computer
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44102
Sample Questions
Q1) If a computer powers down after it has been operating for a few minutes or a few hours,the problem might be caused by ____________________.
Q2) A measure of electrical "pressure" differential
A)Volt
B)BTX
C)NLX
D)Watt
E)MicroBTX
F)Form factors
G)ATX
H)PicoBTX
I)Amp
Q3) A(n)____ is a general-purpose tool that can measure several characteristics of electricity in a variety of devices.
A)voltmeter
B)ohmeter
C)multimeter
D)ammeter
Q4) List five simple things to consider when attempting to solve a PC problem.
6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: All About Motherboards
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44103
Sample Questions
Q1) Most likely when you first install a hard drive or an operating system,you will want to have the BIOS attempt to first boot from a ____.
A)CD
B)hard drive
C)floppy drive
D)USB drive
Q2) Key(s)to press during the boot process to access the Dell computers using Phoenix BIOS
A)LGA775 or Socket T
B)F2 or F1
C)LGA1366 or Socket B
D)Socket 423
E)boot sequence
F)Socket 478
G)Del
H)LGA771 or Socket J
I)Ctrl+Alt+Enter
Q3) Beginning with the Intel i800 series of chipsets,a(n)____________________ is used to connect buses.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Supporting Processors
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44104
Sample Questions
Q1) An overheated system can cause intermittent problems or cause the system to reboot or refuse to boot.
A)True
B)False
Q2) Intel's current families of processors for the desktop include four major groups: ____.
A)the Pentium, the Phenom, the Celeron, and the Atom families
B)the Core, the Pentium, the Celeron, and the Atom families
C)the Sempron, the Core, the Celeron, and the Atom families
D)the Core, the Pentium, the Celeron, and the Molecule families
Q3) When you hear ____ during post,you know that you have a problem with serial or parallel ports or system timer,which probably means the motherboard must be replaced.
A)Two beeps
B)Three beeps followed by three, four, or five beeps
C)Four beeps followed by two, three, or four beeps
D)One beep followed by three, four, or five beeps
Q4) Before opening the case of a brand name computer,such as a Gateway or Dell,consider the ____________________.
Q5) Describe the AMD processors.
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Upgrading Memory
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44105
Sample Questions
Q1) Holds its data as long as the RAM has power
A)MicroDIMMs
B)72-pin SIMM
C)SRAM
D)240-pin DDR3 DIMM
E)168-pin SDRAM DIMM
F)Re-marked chips
G)SO-DIMM
H)30-pin SIMM
I)DRAM
Q2) Must be installed four modules to a bank of memory
A)MicroDIMMs
B)72-pin SIMM
C)SRAM
D)240-pin DDR3 DIMM
E)168-pin SDRAM DIMM
F)Re-marked chips
G)SO-DIMM
H)30-pin SIMM
I)DRAM
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Supporting Hard Drives
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44106
Sample Questions
Q1) Windows Vista technology that supports a hybrid drive is called ____.
A)ReadyRAM
B)ReadySpin
C)ReadyDrive
D)ReadyDisk
Q2) List three things to check if BIOS setup does not recognize a newly installed hard drive.
Q3) ____ mode involves the CPU and is slower than DMA mode.
A)DMZ
B)PIO
C)RMA
D)PIN
Q4) Each side,or surface,of one hard drive platter is called a ____.
A)bubble
B)wing
C)tail
D)head
Q5) Discuss how RAID can be implemented.
Q6) List five questions you might want to use to interview a user to begin the troubleshooting process.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Installing and Supporting Io Devices
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44107
Sample Questions
Q1) Has a maximum speed of 5.0 Gbps (gigabits per second)
A)1394b (FireWire)
B)Parallel
C)SuperSpeed USB 3.0
D)Original USB (USB 1.1)
E)1394a (FireWire)
F)Hi-Speed USB 2.0
G)IEEE 1394.3
H)eSATA-300 (eSATA Version 2)
I)Serial
Q2) Has a maximum speed of 400 Mbps
A)1394b (FireWire)
B)Parallel
C)SuperSpeed USB 3.0
D)Original USB (USB 1.1)
E)1394a (FireWire)
F)Hi-Speed USB 2.0
G)IEEE 1394.3
H)eSATA-300 (eSATA Version 2)
I)Serial
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Multimedia Devices and Mass Storage
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44108
Sample Questions
Q1) A single-sided,single-layer DVD can hold ____ GB.
A)4.7
B)8.5
C)9.4
D)17
Q2) List four things to try if you have problems with capture cards.
Q3) ____ are recessed areas on the surface of an optical disc.
A)Land
B)Grooves
C)Pits
D)Valleys
Q4) Computers store data digitally and ultimately as a stream of only two numbers: ____.
A)1 and 2
B)0 and 1
C)0 and 9
D)8 and 1
Q5) Discuss the input and output ports that a video capture card offers.
Q6) Describe CDs,DVDs and Blu-ray Discs.
Q7) List four things to look for in a TV tuner card.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: PC Maintenance and Troubleshooting Strategies
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44109
Sample Questions
Q1) ____,caused by lifting heavy objects,is one of the most common injuries that happen at work.
A)Neck injury
B)Arm injury
C)Hand injury
D)Back injury
Q2) Dispose of ____ in the regular trash.
A)Alkaline batteries, including AAA, AA, A, C, D, and 9-volt
B)Button batteries used in digital cameras
C)Laser printer toner cartridges
D)Ink-jet printer cartridges
Q3) Dispose of ____ by returning them to the original dealer or by taking them to a recycling center.
A)Alkaline batteries, including AAA, AA, A, C, D, and 9-volt
B)Button batteries used in digital cameras
C)Storage media such as hard drives, CDs, DVDs and BDs
D)Computer cases and power supplies
Q4) List four guidelines for lifting a heavy object to keep from injuring your back.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Q5) Discuss things to do to stay safe and keep others safe when working with computers.
Chapter 12: Installing Windows
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44110
Sample Questions
Q1) When you configure updates,if the PC doesn't have an always-up Internet connection (such as dial-up),you might want to select ____.
A)Never
B)Notify me but don't automatically download or install them
C)Automatic
D)Automatically download but do not install them
Q2) A ____ computer is software that simulates the hardware of a physical computer. A)real
B)logical
C)virtual
D)functional
Q3) Use a ____-bit OS if you need increased performance and your system has enough resources to support it.
A)8
B)16
C)32
D)64
Q4) Discuss how to set up a machine to dual boot.
Q5) List the contents of the Windows 2000 packages.
Q6) Discuss some examples of a forced clean install.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Maintaining Windows
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/44111
Sample Questions
Q1) When a hard drive is first sensed by Windows,it is assigned the ____ disk status.
A)Primary
B)Dynamic
C)Automatic
D)Basic
Q2) A disk marked as dynamic can be used with other dynamic disks in a spanned or ____ volume.
A)blocked
B)checkered
C)striped
D)lined
Q3) Besides backing up user data or system files,you can also back up the entire hard drive using Windows Vista ____.
A)Automated System Backup
B)Complete PC Recovery
C)Automated System Recovery
D)Complete PC Backup
Q4) The ____________________ is the folder on another volume for the mounted drive.
Q5) Discuss the problems that can occur as we install and uninstall software.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Optimizing Windows
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44112
Sample Questions
Q1) A Windows tool useful for troubleshooting problems with Windows,applications,and hardware
A)Task Scheduler
B)Event Viewer
C)Windows Vista ReadyBoost
D)Task Manager
E)Registry
F)Safe Mode
G)Gadgets
H)Computer Management
I)Service
Q2) To stop a process using Task Manager,select the process and click ____.
A)New Process
B)End Process
C)Terminate Process
D)Close Process
Q3) Explain how to disable the Vista Aero Interface.
Q4) Discuss why it is important to keep the startup process clean.
Q5) Discuss the purpose of the priority level for CPU resources.
Q6) Explain how the five graphs on the Performance tab are used.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Tools for Solving Windows Problems
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44113
Sample Questions
Q1) Explain what will happen if the registry files are corrupted or deleted.
Q2) Restores the master boot program in the MBR
A)Emergency Repair Process
B)Windows RE
C)Fixboot
D)System File Checker
E)Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map
Q3) If you think you know which Windows system file is corrupted or missing,you can use the ____________________ to copy a new set of system files from the Windows setup CD to the hard drive.
Q4) Driver Verifier attempts to overload the drivers it monitors,which can cause a memory error.
A)True
B)False
Q5) List the steps to install the Recovery Console.
Q6) Describe Safe Mode with networking.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Fixing Windows Problems
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44114
Sample Questions
Q1) If you have a laptop or a brand-name computer such as a Gateway,Dell,or IBM,most likely the manufacturer has set up a ____ on the hard drive that can be used to recover the Windows installation.
A)visible partition
B)preserved partition
C)hidden partition
D)conspicuous partition
Q2) Verifies that an application is not a rogue application
A)Chkdsk
B)Startup Repair
C)Emergency Repair Process
D)Task Manager
E)Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD
Q3) Explain what to do if you think you might be low on system resources.
Q4) Discuss what to consider when you think there might be data corruption.
Q5) Describe what you should do if the screen is blank during stage 1 of the boot.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Networking Essentials
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44115
Sample Questions
Q1) To connect to the Internet,a network first connects to an ____.
A)Internet Survey Provider
B)Internet Service Provider
C)Interconnection Service Provider
D)Instant Service Provider
Q2) Describe communications at the application level.
Q3) The Telnet protocol encrypts transmitted data,which therefore cannot be read by others on the network.
A)True
B)False
Q4) A(n)____________________ cable (also called a straight-through cable)is used to connect a computer to a hub or switch.
Q5) A ____ IP address is assigned for the current connection only.
A)default
B)dynamic
C)static
D)configured
Q6) The major disadvantage of using Telnet to connect to a remote computer is the lack of ____________________.
Page 19
To view all questions and flashcards with answers, click on the resource link above.
Chapter 18: Networking Practices
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44116
Sample Questions
Q1) If you have a problem with connecting to a secured Web site from a corporate network,you might be using the wrong ____ server on the network.
A)interface
B)network
C)redirection
D)proxy
Q2) Explain the purpose of a proxy server.
Q3) ____________________ data is information about domain names and their corresponding IP addresses kept by a DNS server.
Q4) List the three most important things you can do to protect a single computer or network.
Q5) Most broadband connections today are always up and use ____ IP addressing.
A)static
B)routed
C)dynamic
D)hosted
Q6) Explain why it is important to change the router password.
Q7) Discuss how to make the strongest password or passphrase possible.
Q8) List five things to try if the dial-up connection won't work.
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Security Essentials
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44117
Sample Questions
Q1) Discuss what is involved in the Plan step of the PDSA cycle.
Q2) ____________________ is the default authentication protocol used by Windows Vista/XP.
Q3) List three ways to lock down your workstation each time you step away from your desk.
Q4) Most hard drive manufacturers offer a ____ used to wipe clean all data on the drive.
A)partition utility
B)diagnostic utility
C)cloning utility
D)zero-fill utility
Q5) The International Organization for Standardization has developed two documents (____),which describe,in detail,the recommended standards to secure computer resources.
A)BS 7799 and ISO 17799
B)ISO 17799 and ISO 27002
C)ISO 17799 and ISO 27001
D)ISO 27001 and ISO 7799
Q6) Explain a drive lock password.
Q7) Explain the purpose of authorization.
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Security Practices
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44118
Sample Questions
Q1) A rootkit running in ____ mode intercepts the API calls between the time when the API retrieves the data and when it is displayed in a window.
A)root
B)privileged
C)user
D)executive
Q2) When controlling access to data folders or files,permissions to these resources are assigned to individual user accounts or user groups.
A)True
B)False
Q3) To know for sure exactly which permissions for a file or folder are in effect,see the ____ tab of the Advanced Security Settings box.
A)Security
B)Derived Permissions
C)Actual Permissions
D)Effective Permissions
Q4) A virus is often programmed to attempt to hide from ____________________ software.
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: Supporting Notebooks
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44119
Sample Questions
Q1) A ____ station provides the same functions as a port replicator,but provides additional slots for adding secondary storage devices and expansion cards.
A)locking
B)docking
C)hosting
D)nesting
Q2) A notebook is currently considered a "black box" to PC support technicians.
A)True
B)False
Q3) For tablet PCs,the stylus can be controlled from the ____ box.
A)Input Devices
B)Pen and Input Devices
C)Mouse and Input Devices
D)Pen and Stick Devices
Q4) Notebooks contain many small ____________________ of various sizes and lengths.
Q5) Explain what you should do before attempting to replace or upgrade a component installed in a notebook.
Q6) Notebook hard drives use either a SATA connector for a SATA drive or a(n)____________________-pin IDE connector for an IDE drive.
Page 23
To view all questions and flashcards with answers, click on the resource link above.
Chapter 22: Supporting Printers
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/44120
Sample Questions
Q1) A(n)____ printer uses solid dyes embedded on different transparent films.
A)thermal
B)dye-sublimation
C)laser
D)inkjet
Q2) A printer ____ page generally prints some text,some graphics,and some information about the printer,such as the printer resolution and how much memory is installed.
A)menu map
B)test
C)configuration
D)management
Q3) Discuss what to do when paper is jammed in an inkjet printer.
Q4) Discuss what to do when print quality is poor on an impact printer.
Q5) A(n)____________________ printer has a network port and connects directly to the network and not to an individual PC.
Q6) An older PC and printer should never have a problem with bidirectional communication.
A)True
B)False
Page 24
To view all questions and flashcards with answers, click on the resource link above.