Computer Information Systems
Test Bank
Course Introduction
Computer Information Systems is a multidisciplinary course that explores the use, management, and implementation of technology to solve business problems and support organizational operations. Students will gain foundational knowledge of computer hardware and software, networking, databases, and systems analysis, with a focus on how these components interact within an enterprise environment. The course emphasizes practical skills in designing and managing information systems, understanding cybersecurity principles, and leveraging emerging technologies to improve business efficiency and decision-making. Through case studies and hands-on projects, students will learn how to align information technology strategies with organizational goals and prepare for roles in IT management, business analysis, and system development.
Recommended Textbook
Principles of Information Systems 12th Edition by Ralph Stai
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Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) _____ consists of computer equipment used to perform input, processing, and output activities.
A) The motherboard
B) A register
C) Software
D) Hardware
Answer: D
Q2) A decision support system (DSS) can include a collection of models used to support a decision maker or user, a collection of facts and information to assist in decision making, and systems and procedures that help decision makers and other users interact with the DSS.
A)True
B)False
Answer: True
Q3) A(n) _____ is a system consisting of software and hardware that protect a computer system or network from outside attacks.
Answer: firewall
Q4) One zettabyte is _____ characters of data.
Answer: 10<sup>21</sup>
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Chapter 2: Information Systems in Organizations
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Sample Questions
Q1) Studies have shown that user satisfaction and technology acceptance are not particularly significant in healthcare as professionals in this industry are quick to learn and accept new technology.
A)True
B)False
Answer: False
Q2) Reengineering and continuous improvement mean the same thing.
A)True
B)False
Answer: False
Q3) Few organizations believe it necessary to align IS goals and organizational goals to achieve a competitive advantage.
A)True
B)False
Answer: False
Q4) _____ means the ability of a product or a service to meet or exceed customer expectations.
Answer: Quality
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Page 4
Chapter 3: Hardware: Input, Processing, Output, and Storage Devices
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Sample Questions
Q1) The faster the clock speed of the central processing unit (CPU), _____.
A) the more memory is required for processing
B) the more heat the processor generates
C) the larger the chip size required
D) the slower the machine cycle time
Answer: B
Q2) A coprocessor speeds processing by executing specific types of instructions while the central processing unit (CPU) works on another processing activity.
A)True
B)False
Answer: True
Q3) Disk mirroring is a method of storing data that generates extra bits of data from existing data, allowing the system to create a "reconstruction map" so that if a hard drive fails, it can rebuild lost data.
A)True
B)False
Answer: False
Q4) Eight bits together form a(n) _____.
Answer: byte
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Chapter 4: Software: Systems and Application Software
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Sample Questions
Q1) Information systems that operate within the workgroup sphere of influence support a firm in its interaction with customers, suppliers, shareholders, competitors, special-interest groups, the financial community, and government agencies.
A)True
B)False
Q2) _____ is a family of Microsoft operating systems included with or embedded into small computer devices.
Q3) _____ is software that is mass-produced by software vendors to address needs that are common across businesses, organizations, or individuals.
Q4) Software as a Service (SaaS) refers to the use of computing resources, including software and data storage, on the Internet rather than local computers.
A)True
B)False
Q5) A(n) _____ is a set of programming instructions and standards for one software program to access and use the services of another software program.
Q6) For most companies, the spheres of influence are _____, workgroup, and enterprise.
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Page 6
Chapter 5: Database Systems and Applications
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Sample Questions
Q1) A(n) _____ is a field or set of fields in a record that uniquely identifies the record.
A) attribute
B) entity
C) primary key
D) data item
Q2) Unstructured data comes from sources such as word-processing documents and scientific research.
A)True
B)False
Q3) Today, most organizations use the traditional approach to data management, where multiple information systems share a pool of related data.
A)True
B)False
Q4) A data warehouse stores historical data that has been extracted from operational systems and external sources.
A)True
B)False
Q5) Explain entity-relationship (ER) diagrams.
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Chapter 6: Telecommunications and Networks
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Q1) 3G wireless communications supports wireless voice and broadband speed data communications in a mobile environment at speeds of 2 to 4 Mbps.
A)True
B)False
Q2) _____ is a very short-range wireless connectivity technology designed for consumer electronics, cell phones, and credit cards.
A) Microwave transmission
B) Wireless mesh
C) Near field communication (NFC)
D) Wi-Fi
Q3) Twisted-pair wire offers cleaner and crisper data transmission (less noise) than coaxial cable and also a higher data transmission rate.
A)True
B)False
Q4) A(n) _____ is a satellite ground station with a dish antenna smaller than 3 meters in diameter.
Q5) A(n) _____ is a location where an organization handles customer and other telephone calls, usually with some amount of computer automation.
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Sample Questions
Q1) Twitter is a microblogging service.
A)True
B)False
Q2) The ARPANET was eventually broken into two networks: _____, which included all military sites, and a new, smaller ARPANET, which included all the nonmilitary sites.
Q3) In an HTML document, the background color of a Web page is specified in the <head> tag using a hexadecimal code.
A)True
B)False
Q4) Using _____, Web users can jump between Web pages stored on various Web servers, creating the illusion of interacting with one big computer.
Q5) Which of the following is a markup language for defining the visual design of a Web page or group of pages?
A) JavaScript
B) Cascading Style Sheets (CSS)
C) Java
D) Extensible Markup Language (XML)
Q6) Briefly explain the passing of packets over the Internet.
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Chapter 8: Electronic and Mobile Commerce
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Sample Questions
Q1) Implicit personalization techniques capture user-provided information, such as information from warranties, surveys, user registrations, and contest-entry forms completed online.
A)True
B)False
Q2) Conversion to an e-commerce or m-commerce system enables organizations to:
A) improve the level of customer service.
B) implement an enterprise resource planning (ERP) system.
C) increase the cost of doing business.
D) reinforce consumer-to-consumer (C2C) e-commerce.
Q3) The _____ is a credit card-sized device with an embedded microchip to provide electronic memory and processing capability.
Q4) _____ is the conducting of business activities electronically over computer networks.
Q5) The market for mobile commerce in North America is maturing much later than in Western Europe and Japan.
A)True
B)False
Q6) Identify and briefly discuss three key challenges to e-commerce.
Page 10
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Chapter 9: Enterprise Systems
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Q1) In the context of enterprise resource planning (ERP) systems, the most efficient and effective ways to complete a business process are called _____.
A) current approaches
B) streamlined processes
C) best practices
D) process improvements
Q2) In a customer relationship management (CRM) system, the ability to track data on individual customers and sales leads and then access that data from any part of an organization is known as _____.
Q3) A customer relationship management (CRM) system helps a company to plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.
A)True
B)False
Q4) Data collection begins with a(n) _____.
Q5) Many organizations employ _____, which capture and process the detailed data necessary to update records about the fundamental business operations of an organization.
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Chapter 10: Information and Decision Support Systems
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Q1) _____ capture transactions entered by workers in all functional areas of the business.
Q2) Explain the difference between an optimization and satisficing model.
Q3) A manufacturing or architectural firm uses _____ software to develop a digital blueprint of its products prior to building them.
Q4) An effective _____ MIS enables an organization to keep personnel costs at a minimum while serving the required business processes needed to achieve corporate goals.
A) financial
B) manufacturing
C) human resource
D) sales forecasting
Q5) A(n) _____ MIS performs a number of important activities, providing aggregate information on accounts payable, accounts receivable, payroll, and many other applications.
Q6) _____ is any one of a number of voting processes used to reduce the number of options to be considered.
Q7) In the _____ decision making approach, members of a group offer suggestions "off the top of their heads."
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Chapter 11: Knowledge Management and Specialized Information Systems
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Q1) Learning systems allow a computer to change how it reacts to situations based on the feedback it receives.
A)True
B)False
Q2) Bioinformatics has been used to help map the human genome and conduct research on biological organisms.
A)True
B)False
Q3) _____ is a file conversion program that can be used to compress multimedia files to make them easier to download from the Internet or send as an e-mail attachment.
A) Apple Quick Time
B) WinZip
C) Grass Valley
D) CorelDraw
Q4) Expert systems use heuristics to arrive at conclusions or make recommendations.
A)True
B)False
Q5) The _____ is the person or group who uses and benefits from the expert system.
Q6) _____ statements are rules that suggest certain conclusions.
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Chapter 12: Systems Development
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Q1) _____ is concerned with how a system will be accepted by people and how well it will meet various system performance expectations.
Q2) The systems development process is also called a(n) _____ because the activities associated with it are ongoing.
Q3) Which of the following is a disadvantage of a traditional systems development life cycle (SDLC)?
A) Lack of formal review at the end of each phase leads to minimum management control.
B) System requirements are difficult to trace back to stated business needs.
C) This approach does not produce any intermediate product.
D) Documentation is expensive and time consuming to create.
Q4) In the context of data-flow diagrams (DFDs), the process symbol _____.
A) identifies the function being performed
B) reveals a storage location for data
C) shows either the source or destination of the data
D) includes arrows that show the direction of data movement
Q5) Briefly describe the various types of project feasibility that must be evaluated.
Q6) A(n) _____ is a detailed description of all data used in a database.
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Chapter 13: Systems Development: Construction,
Integration and Testing, Implementation, Operation an
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Q1) _____ is the process of readying managers, decision makers, employees, system users, and stakeholders to accept and use a new system.
Q2) A _____ is a detailed description of when project activities are performed. A) project critical path
B) project deadline
C) project schedule
D) project milestone
Q3) An organization that writes its own program source code has a competitive advantage over other organizations.
A)True
B)False
Q4) _____ involves linking all individual components together and testing them as a group to uncover any defects between individual components.
Q5) Software as a Service (SaaS) allows individuals and organizations to access needed software applications over the Internet.
A)True
B)False
Q6) What is meant by cutover? Briefly explain four cutover strategies.
Page 15
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Chapter 14: The Personal and Social Impact of Computers
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Q1) _____ states the principles and core values that are essential to a set of people and that, therefore, govern these people's behavior.
A) Code of ethics
B) Code of conduct
C) Code of civil procedure
D) Code of criminal procedure
Q2) A useful guideline to protect corporate computers from criminal hackers is to _____.
A) install antivirus software on all computers
B) enable physical access to servers
C) provide overfriendly sign-in procedures for remote users
D) enable several guest accounts
Q3) Heavy computer users who experience red, dry, itchy eyes should _____.
A) consider the use of artificial tears
B) consider the use of older, but more human friendly CRT monitors
C) keep their focus on their screens for long hours
D) avoid blinking often
Q4) _____ is software installed on a personal computer to intercept or take partial control over a user's interaction with a computer without the knowledge or permission of the user.
Page 16
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