Computer Information Systems
Exam Solutions
Course Introduction
Computer Information Systems explores the integration of technology and business, focusing on how organizations use computer-based systems to manage data and support decision-making. The course covers key topics such as information systems fundamentals, database management, networking, systems analysis and design, cybersecurity, and the ethical implications of technology in the workplace. Students will learn how to analyze business problems, design effective solutions using computer technologies, and implement information systems to increase organizational efficiency and competitiveness. Through hands-on projects and case studies, students gain practical experience in applying technological solutions to real-world business challenges.
Recommended Textbook
Information Technology Project Management 8th Edition by Kathy Schwalbe
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Page 2
Chapter 1: Introduction to Project Management
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Sample Questions
Q1) A _____ is an organizational group responsible for coordinating the project management function throughout an organization.
A)Project Management Office
B)Project Management Professional
C)Project Management Center
D)Portfolio Group
Answer: A
Q2) Team building exercises and motivation techniques are tools used in _____ management.
A)procurement
B)scope
C)human resource
D)cost
Answer: C
Q3) A(n) _____ is "a group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually."
Answer: program
Q4) _____ include people, hardware, software, or other assets. Answer: Resources
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Chapter 2: The Project Management and Information Technology Context
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Sample Questions
Q1) The _____ frame of an organization focuses on providing harmony between the needs of the organization and the needs of people.
A)structural
B)human resources
C)political
D)symbolic
Answer: B
Q2) The _____ model of a systems development life cycle assumes that requirements will remain stable after they are defined.
A)spiral life cycle
B)waterfall life cycle
C)incremental build life cycle
D)RAD life cycle
Answer: B
Q3) The nature of hardware development projects is more diverse than software-oriented projects.
A)True
B)False
Answer: False
Page 4
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Chapter 3: The Project Management Process Groups: A Case Study
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Sample Questions
Q1) The WBS provides a basis for creating the project schedule and performing earned value management for measuring and forecasting project performance.
A)True
B)False
Answer: True
Q2) During _____ processes for a new project, the organization recognizes that a new project exists, and completes a project charter as part of this recognition.
A)initiating
B)planning
C)opening
D)controlling
Answer: A
Q3) What is a work breakdown structure?
Answer: The WBS is a very important tool in project management because it provides the basis for deciding how to do the work. The WBS also provides a basis for creating the project schedule and performing earned value management for measuring and forecasting project performance.
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Page 5
Chapter 4: Project Integration Management
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Sample Questions
Q1) _____ project work includes collecting, measuring, and disseminating performance information.
Q2) A(n) _____ is a tool that provides a systematic process for selecting projects based on many criteria.
Q3) Which of the following is true of return on investment or ROI?
A)It is always a percentage.
B)It is always a positive number.
C)It is the result of adding the project costs to the profits.
D)The lower it is, the better.
Q4) _____ include formal and informal plans, policies, procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical information that can be used to influence a project's success.
Q5) What is a weighted scoring model? How is it created?
Q6) A Gantt chart is the same as a project management plan.
A)True
B)False
Q7) A(n) _____ is the approved project management plan plus approved changes.
Q8) What is a project charter? Discuss the inputs that can aid the development of a project charter.
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Chapter 5: Project Scope Management
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Sample Questions
Q1) The main outputs of scope definition are the _____ and project document updates.
Q2) The _____ approach for constructing a WBS starts with the largest items of the project and breaks them into subordinate items.
A)analogy
B)bottom-up
C)top-down
D)mind mapping
Q3) A work package is a task at the _____ level of the WBS.
Q4) A work package must always represent less than 80 hours of work.
A)True
B)False
Q5) The _____ should list and describe all of the deliverables required for the project.
A)project charter
B)scope statement
C)WBS
D)Gantt chart
Q6) What is a work breakdown structure? What are the inputs and tools used for creating one?
Q7) _____ is the tendency for project scope to keep getting bigger and bigger.
Page 7
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Chapter 6: Project Time Management
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Sample Questions
Q1) In project time management, the process of _____ involves deciding how many people, equipment, and materials a project team should use to perform project activities.
Q2) Project schedules grow out of basic documents such as the project charter.
A)True
B)False
Q3) Which of the following is a relationship in which the "from" activity cannot start until the "to" activity is started?
A)Start-to-start
B)Finish-to-finish
C)Finish-to-start
D)Start-to-finish
Q4) In a network diagram, a(n) _____ is the starting and ending point of an activity.
Q5) A network diagramming technique in which boxes represent activities is known as a(n) _____.
A)PDM
B)CPM
C)ADM
D)PERT
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Chapter 7: Project Cost Management
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Sample Questions
Q1) The _____ index is the ratio of earned value to planned value.
Q2) Which of the following is most likely to be a reason for inaccuracies in information technology cost estimates?
A)Estimates take a long time to be worked out.
B)People lack estimating experience.
C)Human beings are biased toward overestimation.
D)Only software development provides the scope for estimates to be accurate.
Q3) A schedule performance index of one means that the project is on schedule.
A)True
B)False
Q4) It is important for project managers to focus on indirect costs because they can be easily controlled.
A)True
B)False
Q5) Project managers must conduct cash flow analysis to determine net present value. A)True
B)False
Q6) The _____ is the portion of the approved total cost estimate planned to be spent on an activity during a given period.
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Chapter 8: Project Quality Management
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Sample Questions
Q1) The _____ model focuses on defining user requirements and planning software projects.
Q2) _____ is a measure of quality control equal to 1 fault in 1 million opportunities.
Q3) _____ are the system's special characteristics that appeal to users.
A)Features
B)Outputs
C)Yields
D)Metrics
Q4) A run chart is a bar graph that depicts data points and their order of occurrence.
A)True
B)False
Q5) A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).
A)skewed distribution
B)normal distribution
C)bimodal distribution
D)degenerate distribution
Q6) Complete the formula: sample size = 0.25 * ( _____ /acceptable error)2
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Chapter 9: Project Human Resource Management
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Sample Questions
Q1) The first step in the framework for defining and assigning work is _____.
A)defining how the work will be accomplished
B)breaking down the work into manageable elements
C)finalizing the project requirements
D)assigning work responsibilities
Q2) Managers who believe in McGregor's _____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.
Q3) _____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.
A)Legitimate power
B)Coercive power
C)Reward power
D)Referent power
Q4) What are the five main types of power? Briefly describe each type.
Q5) _____ refers to matching certain behaviors of the other person.
A)Empathic listening
B)Rapport
C)Synergy
D)Mirroring
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Chapter 10: Project Communications Management
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Sample Questions
Q1) _____ involves determining the information and communications needs of the stakeholders.
A)Strategic planning
B)Systems management
C)Identifying stakeholders
D)Planning communications
Q2) As the number of people involved in a project _____, the complexity of communications _____.
A)increases, decreases
B)decreases, increases
C)increases, stays constant
D)increases, increases
Q3) Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable.
A)True
B)False
Q4) _____ communication happens when two or more people to exchange information via meetings, phone calls, or video conferencing.
Q5) What are the guidelines for conducting effective meetings?
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Chapter 11: Project Risk Management
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Sample Questions
Q1) A(n) _____ is a document that contains results of various risk management processes.
Q2) Identified risks may not materialize, or their probabilities of occurrence or loss may diminish.
A)True
B)False
Q3) Risks can have both negative and positive effects on meeting project objectives.
A)True
B)False
Q4) _____ analysis simulates a model's outcome many times to provide a statistical distribution of the calculated results.
A)Sensitivity
B)Systems
C)Monte Carlo
D)NPV
Q5) The psychology literature shows that individuals, working alone, produce fewer ideas than the same individuals produce through brainstorming in small, face-to-face groups.
A)True
B)False
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Chapter 12: Project Procurement Management
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Sample Questions
Q1) Tools used in contract closure include procurement audits, _____, and a records management system.
Q2) With a(n) _____ contract, the buyer pays the supplier for allowable performance costs plus a fixed fee payment usually based on a percentage of estimated costs.
A)CPFF
B)FPIF
C)CPAF
D)CPIF
Q3) A(n) _____ is a document used to solicit proposals from prospective suppliers.
A)RFQ
B)WBS
C)RFP
D)SOW
Q4) A(n) _____ system provides the ability to easily organize, find, and archive procurement-related documents.
Q5) If an SOW is used as part of a contract to describe only the work required for that particular contract, it is called a(n) _____.
Q6) Procurement statements of work are an output of the _____ process.
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Chapter 13: Project Stakeholder Management
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Q1) Government officials and concerned citizens would be classified as _____ project stakeholders.
Q2) A(n) _____ is a technique for analyzing information to determine which stakeholders' interests to focus on and how to increase stakeholder support throughout the project.
Q3) A(n) _____ is a tool used to group stakeholders based on their level of authority and their level of concern for project outcomes.
Q4) Sensitive information can be included in the stakeholder register as very few people in the organization have access to it.
A)True
B)False
Q5) One of the main outputs of the _____ process are the issue logs.
A)Planning stakeholder management
B)Identifying stakeholders
C)Managing stakeholder engagement
D)Controlling stakeholder engagement
Q6) A(n) _____ stakeholder is one who is oblivious to a project and its potential impact.
Q7) _____ can be classified as internal to the organization or external.
Page 15
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