Computer Assembly and Troubleshooting
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Course Introduction
Computer Assembly and Troubleshooting is a foundational course designed to equip students with practical skills in building, maintaining, and repairing personal computers. Through hands-on activities, students learn to identify, install, and configure the essential hardware components such as motherboards, CPUs, memory, storage devices, and peripherals. The course also covers diagnosing and resolving common hardware and software issues, understanding BIOS/UEFI settings, and implementing best practices for safety and static electricity protection. By the end of the course, students gain confidence in assembling functional computer systems and systematically troubleshooting faults, preparing them for entry-level IT support or further studies in computer technology.
Recommended Textbook
A+ Guide to Managing and Maintaining Your PC 7th Edition by Jean Andrews
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Chapter 1: Introducing Hardware
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Q1) Non-volatile memory and can be reprogrammed
A)Monitor
B)CPU
C)Megahertz
D)Flash ROM
E)Mouse
F)Hertz
G)Keyboard
H)Gigahertz
I)Motherboard
Answer: D
Q2) To perform a computing task,software uses hardware for four basic functions: ____.
A)input, storage, retrieval, and display
B)input, processing, storage, and output
C)input, storage, alteration, and output
D)output, input, analysis, and viewing
Answer: B
Q3) RAM memory is called ____________________ because it is temporary in nature.
Answer: volatile
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Chapter 2: Introducing Operating Systems
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Q1) The ____________________ is a window containing several small utility programs called applets that are used to manage hardware,software,users,and the system.
Answer: Control Panel
Q2) The ____ interface between the subsystems in user mode and the HAL.
A)application
B)executive services
C)primitive
D)non-privileged services
Answer: B
Q3) Minor updates or fixes that are released frequently
A)Briefcase
B)Virtual machine
C)Desktop
D)Service pack
E)Compressed folder
F)Parent folder
G)Legacy
H)File attributes
I)Patches
Answer: I
Page 4
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Chapter 3: Working With People in a Technical World
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Q1) Software that is designed and written to help solve problems
A)Technical retail associate
B)Acronyms
C)Help-desk technician
D)PC support technician
E)Expert system
F)Bench technician
G)Jargon
H)PC service technician
I)Ticket
Answer: E
Q2) The best way to give bad news is ____.
A)email
B)face to face
C)telephone
D)text message
Answer: B
Q3) Probably the most significant indication that a PC technician is doing a good job is that customers are consistently ____________________.
Answer: satisfied
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Chapter 4: Form Factors, power Supplies, and Working
Inside a Computer
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Q1) The ____ provides backup power in the event that the AC fails completely.
A)uninterruptible power supply
B)line conditioner
C)uniform power supply
D)line manager
Q2) A(n)____ is a general-purpose tool that can measure several characteristics of electricity in a variety of devices.
A)voltmeter
B)ohmeter
C)multimeter
D)ammeter
Q3) Describe a smart UPS.
Q4) The motherboard,like all other components inside the computer case,should be ____ the chassis.
A)grounded from B)grounded to C)detached from D)attached to
Q5) Describe hot to remove an expansion card.
Page 6
Q6) Describe the FlexATX form factor.
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Chapter 5: All About Motherboards
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Q1) Discuss what you should do while you are in BIOS set up in order to make sure the setting are set to default while installing a motherboard.
Q2) The motherboard configuration stored in BIOS setup needs to be changed when a new floppy drive is installed.
A)True
B)False
Q3) ____ buses have been improved several times; there are currently three major categories and within each category,several variations of the bus.
A)AGP
B)Express
C)ISA
D)PCI
Q4) Describe the AMD Socket A.
Q5) Throughput is sometimes called ____.
A)speed
B)capacity
C)bandwidth
D)expandability
Q6) List the significant chipsets by AMD.
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Chapter 6: Supporting Processors
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Q1) Processors can sense their operating temperatures and report that information to ____.
A)BIOS
B)CMOS
C)RAM
D)CPU
Q2) A ____ is a heat sink carrying an electrical charge that causes it to act as an electrical thermal transfer device.
A)Moirre
B)peltier
C)pelted
D)perrier
Q3) The temperature inside the case should not exceed ____ degrees C.
A)27
B)38
C)57
D)100
Q4) Describe how a case is designed for optimal airflow.
Q5) If a specific component is giving an error message,update its
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Chapter 7: Upgrading Memory
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Q1) Has two notches on the module
A)MicroDIMMs
B)72-pin SIMM
C)SRAM
D)240-pin DDR3 DIMM
E)168-pin SDRAM DIMM
F)Re-marked chips
G)SO-DIMM
H)30-pin SIMM
I)DRAM
Q2) Describe five things to do when upgrading memory if the computer does not recognize new DIMMs,RIMMs,or SIMMs,or if memory error messages appear.
Q3) In Windows,memory errors can cause frequent ____ errors.
A)General Fault
B)General Protection Fault
C)Stack Underflow
D)Heap Underflow
Q4) List three precautions to follow when installing RAM modules.
Q5) If the motherboard supports dual ____________________,install matching DIMMs in each channel.
10
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Chapter 8: Supporting Hard Drives
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Q1) ____ is a system BIOS feature that monitors hard drive performance,disk spin up time,temperature,distance between the head and the disk,and other mechanical activities of the drive in order to predict when the drive is likely to fail.
A)S.M.A.R.T.
B)D.A.R.T.
C)S.T.A.R.T.
D)S.P.I.N.
Q2) ____ is a standard for communication between a subsystem of peripheral devices and the system bus.
A)SAS
B)SATA
C)SCSD
D)SCSI
Q3) Track and sector markings are written to a hard drive before it leaves the factory in a process called ____________________ formatting.
Q4) List three things to check if BIOS setup does not recognize a newly installed hard drive.
Q5) List four factors to consider when purchasing a hard drive.
Q6) Discuss installing a hardware RAID system for best performance.
Page 11
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Chapter 9: Installing and Supporting Io Devices
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Q1) If you have an available eSATA external port,you can use a protective hard drive ____ that will house and protect a hard drive outside the computer case.
A)ramp
B)tray
C)dock
D)sectional
Q2) Chips sometimes loosen because of temperature changes; this condition is called ____.
A)chip slip
B)block creep
C)chip creep
D)solder error
Q3) Newer computers do not allow you to boot without a keyboard.
A)True
B)False
Q4) Discuss what to try if the picture if out of focus.
Q5) Discuss what to try if the monitor flickers,has wavy lines or both.
Q6) Discuss matching the video card with the best match for a monitor.
Q7) List the steps to follow to use a USB or FireWire port with Windows.
Q8) Discuss the uses and functions of USB ports and devices.
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Chapter 10: Multimedia Devices and Mass Storage
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Q1) ____ is a common compression standard for storing photos.
A)GIF
B)AIF
C)WAV
D)JPEG
Q2) Port for a monitor
A)Stereo
B)BNC
C)Slave
D)Sound card
E)FireWire input/output port
F)SATA connections
G)Master
H)DVI
I)Onboard sound
Q3) If a disc gets stuck in the drive,use the ____ to remove it.
A)emergency screw hole
B)paper clip hole
C)emergency eject hole
D)screwdriver slot
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Chapter 11: PC Maintenance and Troubleshooting Strategies
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Q1) Leaving the PC turned off for weeks or months at a time is not a problem.
A)True
B)False
Q2) Allows companies to distribute software to PCs from network servers or execute software directly off the server
A)Preventive maintenance
B)Backup
C)Trip hazard
D)Hard-disk loading
E)Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy
Q3) List four guidelines for lifting a heavy object to keep from injuring your back.
Q4) Most of the cleaning solutions used for computers do not contain flammable or poisonous materials.
A)True
B)False
Q5) Discuss how to approach a problem systematically.
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Chapter 12: Installing Windows
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Q1) Designed for laptops.
A)Windows Vista Business
B)Windows XP Tablet PC
C)Windows Vista Ultimate
D)Windows Vista Home Basic
E)Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium
Q2) Microsoft offers 64-bit versions for all Vista retail editions.
A)True
B)False
Q3) The ____________________ option when upgrading uses existing Windows folders and all the existing settings it can.
Q4) List four features offered by Windows XP Professional.
Q5) List the general directions for an XP clean install on a PC that already has an OS installed.r
Q6) If you suspect that your BIOS are out-of-date,explain what you can try to correct this.
Page 15
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Chapter 13: Maintaining Windows
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Q1) A hidden file stored in the root directory of drive C
A)Dynamic volumes
B)Virtual memory
C)Defragmenting
D)Backup
E)Mounted drive
F)Chkdsk utility
G)Pagefile.sys
H)Basic disk
I)System state data
Q2) List four uses of dynamic disks.
Q3) Space on the disk is marked as ____________________ if it has not yet been partitioned.
Q4) ____ creates restore points at regular intervals and just before you install software or hardware.
A)System Activation
B)System Protection
C)System Restoration
D)System Prevention
Q5) The ____________________ is the folder on another volume for the mounted drive.
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Chapter 14: Optimizing Windows
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Q1) To stop a process using Task Manager,select the process and click ____.
A)New Process
B)End Process
C)Terminate Process
D)Close Process
Q2) ____,under Windows Vista,is a summary index designed to measure the overall performance of a system.
A)Windows Rating
B)Windows Reliability Index
C)Windows Experience Index
D)Windows Performance Index
Q3) Explain what you can do if you make a mistake editing the registry and don't know how to correct a problem you create.
Q4) You can use the ____ utility to zero in on the service or other program that is slowing down startup.
A)gpupdate
B)MSconfig
C)MSrebuild
D)MSrefresh
Q5) Explain how the five graphs on the Performance tab are used.
Page 17
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Chapter 15: Tools for Solving Windows Problems
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Q1) For hardware problems,____ is a Windows Vista/XP/2000 utility that runs in the background to put stress on drivers as they are loaded and running.
A)File Signature Verification
B)Driver Verifier
C)Vista Memory Diagnostics
D)Problem Reports and Solutions
Q2) The ____ file is a hidden text file stored in the root directory of the active partition that Ntldr reads to see what operating systems are available and how to set up the boot.
A)Boot.ini
B)Boot.ldr
C)Config.sys
D)Boot.int
Q3) If Driver Verifier runs for a few days and has still not found the problem,it probably will not help you.
A)True
B)False
Q4) Explain the Driver Query tool.
Q5) Discuss three tips when loading Safe Mode.
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Chapter 16: Fixing Windows Problems
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Q1) The error ____ means a bad driver or service has performed an illegal action.
A)Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED
B)Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL
C)Stop 0x50 or PAGE_FAULT_IN_NONPAGED_AREA
D)Stop 0x7B or INACCESSIBLE_BOOT_DEVICE
Q2) Most computer problems are simple and easy to solve.
A)True
B)False
Q3) When installing a device,you must always run the setup CD for the device after you physically install the device.
A)True
B)False
Q4) Discus what you do when you think you have a computer problem solved.
Q5) If the system is caught in an endless loop of restarts,boot into ____.
A)System Restore
B)System Recovery
C)Safe Mode
D)Conditional Mode
Q6) In Event Viewer,the Administrative Events log under ____________________ shows only warnings and error events.
Page 19
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Chapter 17: Networking Essentials
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Q1) The IP addresses available to the Internet are called ____ IP addresses.
A)public
B)private
C)non-routable
D)standard
Q2) Apple Computer calls 802.11b ____.
A)AeroNet
B)AirNet
C)AirPort Extreme
D)AirPort
Q3) ____________________ use radio waves or infrared light instead of cables or wires to connect computers or other devices.
Q4) Discuss three tips about using Telnet.
Q5) The ____ command tests connectivity by sending an echo request to a remote computer.
A)pong
B)tstcon
C)lightnt
D)ping
Q6) Discuss how a VPN works.
Page 20
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Chapter 18: Networking Practices
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Q1) Most broadband connections today are always up and use ____ IP addressing.
A)static
B)routed
C)dynamic
D)hosted
Q2) DSL service and an older technology,ISDN,are provided by the local telephone company.
A)True
B)False
Q3) Port ____ opens a port when a PC on the network initiates communication through another port.
A)blinking
B)waiting
C)stalling
D)triggering
Q4) Explain why it is important to change the router password.
Q5) Describe how to set up a cable modem or DSL connection.
Q6) Explain the purpose of a proxy server.
Q7) Discuss how to make the strongest password or passphrase possible.
Q8) List five things to try if the dial-up connection won't work.
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Chapter 19: Security Essentials
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Q1) It's best to use three-factor authentication.
A)True
B)False
Q2) ____ is any annoying and unwanted program that might or might not mean you harm.
A)Malware
B)Grayware
C)Testware
D)Adware
Q3) List three ways to lock down your workstation each time you step away from your desk.
Q4) ____________________ is the default authentication protocol used by Windows Vista/XP.
Q5) A(n)____ account has complete access to the system and can make changes that affect the security of the system and other users.
A)service
B)administrator
C)privileged
D)user
Q6) Explain the purpose of authentication.
Q7) Discuss what is involved in the Plan step of the PDSA cycle.
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Chapter 20: Security Practices
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Q1) A rootkit running in ____ mode intercepts the API calls between the time when the API retrieves the data and when it is displayed in a window.
A)root
B)privileged
C)user
D)executive
Q2) Use ____ to search for malware processes,especially those that mask themselves as core Windows processes and elude AV software.
A)Computer Manager
B)Task Manager
C)System Manager
D)Event Viewer
Q3) If you need to change the rights of a user account to the administrator's level,use the ____________________ console and add the user to the administrators group.
Q4) ____________________shares are the folders that are shared by default on a network that administrator accounts can access.
Q5) Discuss how to get the best results when scanning for rootkits.
Q6) Explain the Authenticated Users group.
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Chapter 21: Supporting Notebooks
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Q1) Use memory chips to hold data,have no moving parts,cost more,use less power,and are more rugged
A)Port replicator
B)Touch pad
C)Solid State Device
D)Wake on LAN
E)Graphics tablet"
F)Notebook
G)Hibernation
H)Keyboard
I)Stylus
Q2) A notebook drive is ____ inches wide.
A)2.5
B)3.0
C)3.5
D)4.0
Q3) Before opening the case of a notebook or touching sensitive components,you should always use a ground strap to protect the system against ____________________.
Q4) Notebooks contain many small ____________________ of various sizes and lengths.
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Chapter 22: Supporting Printers
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Q1) Text data that contains no embedded control characters is sent to the printer as is,and the printer can print it without any processing
A)Windows GDI
B)Defragmenter
C)Inkjet printer
D)Raw data
E)Ghosted images"
F)Extension magnet brush
G)Laser printer
H)Impact printer
I)Chkdsk
Q2) ____________________ printers use a type of ink-dispersion printing.
Q3) Check ____ for recorded events that have to do with the printer or the port it is using.
A)Event Log
B)System Monitor
C)Resource Monitor
D)Event Viewer
Q4) Discuss what to do when laser printing is slow.
Q5) Describe the cleaning step of laser printing.
Page 25
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