Compensation and Benefits
Mock Exam
Course Introduction
This course explores the principles and practices involved in designing, managing, and evaluating employee compensation and benefits programs. Students will examine the strategic role of compensation in supporting organizational goals, including pay structures, incentive systems, and non-monetary rewards. The curriculum covers key topics such as job evaluation, market pricing, legal considerations, internal and external equity, benefits administration, and emerging trends in total rewards. Through case studies and practical projects, students will develop analytical and decision-making skills critical for attracting, motivating, and retaining talent in diverse organizational settings.
Recommended Textbook
Human Resources Management 2nd Canadian Edition by Deborah Zinni
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15 Chapters
1873 Verified Questions
1873 Flashcards
Source URL: https://quizplus.com/study-set/2173
Page 2
Chapter 1: Changing Nature of Human Resources Management
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43331
Sample Questions
Q1) As the vice president of HR for Woodland Production, you are presenting a proposal to top management for outsourcing many of your department's administrative HR functions to vendors. You argue that HR vendors have greater expertise than your in-house staff and that outsourcing will allow you to spend more time on the strategic aspects of HR. Which of the following should be your key selling point to top management?
A)the ability to have closer contact with HR's clients, the employees
B)the prestige of retaining a world-class vendor
C)the improvement in morale of HR staff
D)the reduction in HR administrative staff
Answer: D
Q2) One consequence of the shift to a service economy is that the number of jobs requiring semi-skilled and less educated workers is expected to grow at a more rapid rate than the number of other jobs.
A)True
B)False
Answer: False
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3
Chapter 2: Strategic HR Management and Planning
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162 Verified Questions
162 Flashcards
Source URL: https://quizplus.com/quiz/43332
Sample Questions
Q1) A statistical relationship is ascertained between gross sales and number of salespeople among sales regions. With which forecasting technique is this activity most associated?
A)trend analysis
B)regression analysis
C)scatter plot
D)ratio analysis
Answer: B
Q2) Which of the following statements about exit interviews is a misconception?
A)HR specialists are usually better at gaining useful information than supervisors.
B)It is often more useful to contact departing employees a month or so after departure when they may be more willing to provide information.
C)A major reason employees commonly give for leaving their jobs is an offer for more pay elsewhere.
D)Departing employees are eager to use the occasion to voice their "gripes."
Answer: D
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4
Chapter 3: Legal Environment of Equal Employment and Diversity
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124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/43333
Sample Questions
Q1) Which of the following actions is NOT a critical component of a company's establishing "reasonable care" to prohibit sexual harassment?
A)investigating and taking action when complaints are made
B)training employees and managers on avoiding sexual harassment
C)firing any employee or manager accused of sexual harassment
D)establishing a sexual harassment policy
Answer: C
Q2) Refusing to promote an employee because of his religious beliefs is an example of adverse effect discrimination.
A)True
B)False
Answer: False
Q3) The "business case" for diversity is mixed. Sometimes, diversity is associated with poor performance, and in some cases, it is associated with enhanced performance.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Redefining Jobs and Job Analysis
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43334
Sample Questions
Q1) The increasing use of technology has heightened stress in employees rather than reduced it.
A)True
B)False
Q2) A few computer programmers have approached Bill, the manager of computer services, about implementing telework. Bill has several concerns about telework. Which of the following is least likely an issue for him?
A)security
B)overworking
C)employee perceptions of unequal treatment among staff
D)loss of control over staff
Q3) The most accurate and uniform job descriptions and specifications are those written by managers and supervisors.
A)True
B)False
Q4) The job analysis method of an employee diary/log would be in appropriate for an assembly-line worker.
A)True
B)False
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Chapter 5: Recruiting in Labour Markets
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122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/43335
Sample Questions
Q1) Which of the following is the equivalent of giving a signing bonus to a top recruit?
A)giving a retention bonus to a top current employee
B)offering performance bonuses to the top 10 percent of company employees
C)raising the salary of the best employee in each department
D)providing stock options to all current employees
Q2) "General" job fairs are especially useful for locating high-quality applicants who might otherwise not have considered applying at a particular company.
A)True
B)False
Q3) Describe some of the flexible staffing alternatives available to employers. Why are some organizations examining these alternatives?
Q4) Which of the following is the term usually associated with the number of persons hired divided by the number of applicants?
A)selection rate
B)hit rate
C)yield ratio
D)success rate
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Chapter 6: Selection of Human Resources
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/43336
Sample Questions
Q1) Juliette is an Australian citizen working for the Australian national airlines at an office located in Toronto. Juliette is an expatriate.
A)True
B)False
Q2) An interviewer repeatedly picks the same capabilities across different applicants. What is this pattern called?
A)inter-rater reliability
B)rater experience
C)intra-rater validity
D)predictor correlation
Q3) One negative fact about an applicant may influence the selection decision more than any amount of positive information.
A)True
B)False
Q4) Would you recommend that employers conduct background investigations of all applicants who have reached an advanced stage in the selection process? What are some of the legal issues involved?
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Chapter 7: Training Human Resources
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/43337
Sample Questions
Q1) Which of the following is the most basic way in which people learn?
A)behaviour modelling
B)behaviour modification
C)positive reinforcement
D)cognitive practice
Q2) People learn best if given reinforcement and feedback as soon as possible after training.
A)True
B)False
Q3) Many job applicants lack the literacy and math skills needed to do the jobs they seek.
A)True
B)False
Q4) Which of the following is a problem with on-the-job training (OJT)?
A)OJT can disrupt regular work.
B)OJT emphasizes learning, not doing.
C)OJT is associated with minimal transfer of training.
D)OJT works poorly for learners who need an active approach.
Q5) What learning principles should you consider in designing a training program?
Page 9
Q6) What is cooperative training? Describe its usefulness.
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Chapter 8: Talent Management and Development
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/43338
Sample Questions
Q1) Assessment centres are specially equipped training facilities that are used to evaluate individual employees one-on-one with evaluators.
A)True
B)False
Q2) Phased-in retirement is more a means of keeping older employees as contributors to the firm than of getting rid of older employees faster.
A)True
B)False
Q3) Global firms have learned that they need to use management personnel from headquarters to staff their foreign operations.
A)True
B)False
Q4) Which of the following terms is used to describe scenarios in which supervisors give daily training and feedback to the employees immediately below them?
A)committee assignments
B)coaching
C)development exercises
D)lifelong learning
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Page 10
Chapter 9: Performance Management and Appraisal
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/43339
Sample Questions
Q1) At Triad Software Ltd., appraisals for non-technical employees are conducted annually, while technical employees receive evaluations every six months. Which of the following statements provides the probable reason for the more frequent evaluations of technical employees?
A)Developmental cycles for technical employees are short.
B)They need more performance guidance from their managers.
C)They tend to be harder to manage because of poor interpersonal skills.
D)They are more prone to turnover.
Q2) Multiple job criteria are common in many jobs.
A)True
B)False
Q3) At High Flyer Airlines, managers rate their subordinates on a continuum from 1 to 7. A score of 1 indicates unsatisfactory performance, and a score of 7 indicates superior performance. Which of the following is the performance appraisal method that High Flyer is using?
A)graphic rating scale
B)checklist
C)multisource appraisal
D)ranking system
Q4) Discuss the characteristics of a legally defensible appraisal system.
Page 11
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Chapter 10: Compensation Strategies and Practices
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/43340
Sample Questions
Q1) A competency-based pay system rewards employees who are more versatile and have continued to develop their skills.
A)True
B)False
Q2) A non-exempt employee usually receives overtime pay.
A)True
B)False
Q3) What are the names of the two orientations at opposite ends of a continuum of compensation philosophies?
A)time; productivity
B)exempt; non-exempt
C)union; non-union
D)entitlement; performance
Q4) Pay compression occurs when the range of pay differences among individuals with different levels of experience and performance in the organization becomes small.
A)True
B)False
Q5) Why do organizations conduct job evaluations?
Q6) What is meant by equity? Is equity an important consideration in compensation?
Page 12
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Chapter 11: Variable Pay and Executive Compensation
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/43341
Sample Questions
Q1) Enron, WorldCom, Tyco, and other companies underwent executive compensation scandals. Which of the following were mainly subject to abuse?
A)stock options
B)executive perks
C)deferred compensation
D)ESOPs
Q2) Which of the following statements best describes the Rucker plan's approach to gainsharing?
A)The ratio measuring the gain compares labour costs to the value added in production.
B)The gain is the decrease in labour hours needed to produce a unit of product.
C)Employees receive a bonus if the ratio of labour costs to the sales value of production is below a set standard.
D)Base wage dissatisfaction is created that, in turn, triggers greater effort directed toward performance.
Q3) The traditional measure of sales performance is individual sales revenue against established quotas.
A)True
B)False
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13
Chapter 12: Managing Employee Benefits
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43342
Sample Questions
Q1) The director of HR is promoting family-friendly benefits to top management. In which of the following does the best argument for their effectiveness lie?
A)recruiting top-quality candidates
B)reducing the number of complaints, grievances, and lawsuits by employees with families
C)increasing morale of employees with families
D)aiding employee retention
Q2) All jurisdictions agree on the age before which employees cannot be forced to retire. Which age?
A)age 60
B)age 70
C)age 65
D)at no specific age
Q3) Canadian chief executives have identified their top health and productivity issues. Which of the following is one of these issues?
A)the velocity of change in the workplace
B)the impact of technology on workers
C)costs associated with worker health care and disability
D)mental health
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Page 14
Chapter 13: Health, Safety, and Security and Risk Management
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43343
Sample Questions
Q1) Laura, the CEO of an EAP, has been asked to identify the most common problems that her company sees in its practice with organizations. Which of the following issues is Laura LEAST likely to list?
A)workplace violence
B)marital and relationship problems
C)legal difficulties
D)depression and anxiety
Q2) There are three different approaches to safety management: organizational, engineering, and individual. Discuss the focus of each of these approaches, giving examples of actions that can be taken to improve worker safety.
Q3) Due diligence means that workers must take all reasonable precautions to prevent injuries or accidents in the workplace.
A)True
B)False
Q4) Despite years of research, ergonomics has failed to reduce the incidence of cumulative stress disorders.
A)True
B)False
Page 15
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Chapter 14: Employee Rights and Discipline
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/43344
Sample Questions
Q1) David is an engineer who considers himself a humorist and a "modern-day Mark Twain." He collects humorous emails from friends throughout the world using his computer at work. Much of this collection is composed of jokes regarding the prime minister, religious leaders, and women. So far, no one at his all-male workplace has complained about his hobby, and during their breaks, co-workers frequently pop into David's cubicle to ask him for the best joke of the day. Which of the following perspectives should HR take on this situation?
A)David's workplace is all male, so complaints about a hostile environment aren't an issue; religious and political commentaries are protected under the constitutional right to free speech.
B)This issue is outside of HR concerns because no one at the workplace has complained, and all activity takes place during non-work times.
C)David's hobby is a potential legal liability for the company.
D)HR can ignore David's hobby because the emails are neither malicious nor threatening.
Q2) Research has shown that grievance systems sharply reduce turnover of employees.
A)True
B)False
Q3) What should managers consider when preparing employee handbooks?
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Page 16
Chapter 15: Unionmanagement Relations
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/43345
Sample Questions
Q1) Which of the following is NOT a trend related to union membership decline in Canada?
A)the increasing proportion of white-collar workers in the economy
B)the shrinking of the industrial sector
C)the shift of low-paying Canadian jobs to other countries
D)the growing political extremism of union leadership
Q2) When an impasse in collective bargaining develops, a neutral third party may be brought in to make a decision. Which of the following processes have the negotiators turned to?
A)arbitration
B)conciliation
C)fact-finding
D)mediation
Q3) Which of the following activities is NOT a function of a local union?
A)attending federation meetings
B)organizing members
C)educating members
D)negotiating the collective agreement
Q4) Describe how industrial relations are regulated in Canada.
Q5) What is the current state of labour unions in Canada?
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