Community and Social Service Practices
Mock Exam
Course Introduction
This course provides students with foundational knowledge and practical skills necessary for effective engagement in community and social service sectors. Emphasizing ethical principles, cultural competence, and collaborative approaches, the course explores contemporary models of practice, assessment frameworks, and intervention strategies for working with diverse populations. Through case studies, role-plays, and community-based projects, students develop professional communication, problem-solving, and advocacy skills to support individuals, families, and groups in addressing complex social challenges.
Recommended Textbook
Fundamentals of Case Management Practice Skills for the Human Services 5th Edition by Nancy
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25 Chapters
396 Verified Questions
396 Flashcards
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Page 2
Chapter 1: Case Management: Definition and Responsibilities
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19 Verified Questions
19 Flashcards
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Sample Questions
Q1) A plan that is formulated after the assessment phase is a/n?
Answer: <i>Individualized plan </i>
Q2) Briefly describe an assessment of a client and a few of the elements the case manager looks at to formulate a plan.
Answer: When assessing a client, a case manager looks at various elements to formulate a plan. This includes gathering information about the client's current situation, such as their living arrangements, support system, employment status, and any physical or mental health issues. The case manager also assesses the client's strengths, resources, and goals, as well as any barriers or challenges they may be facing. Additionally, the case manager considers the client's level of motivation and readiness for change. By taking all of these elements into account, the case manager can develop a comprehensive plan that addresses the client's needs and helps them work towards their goals.
Q3) What is the foundation for the development of a client plan for service or treatment?
Answer: <i>Assessment</i>
Q4) Beyond assessment and planning,what are the 2 other steps of case management?
Answer: <i>Monitoring and linking </i>
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Chapter 2: Ethics and Other Professional Responsibilities for Human
Service Workers
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Sample Questions
Q1) The term confidentiality is best described as an ethical and (fill in the blank)concept.
Answer: The term confidentiality is best described as an ethical and legal concept.
Q2) Briefly describe the minimum necessary rule.
Answer: The minimum necessary rule refers to the principle that only the minimum amount of information necessary should be disclosed or used in a given situation. This rule is often applied in data privacy and security contexts, where organizations are required to limit the collection, use, and disclosure of personal information to only what is necessary for a specific purpose. By following this rule, organizations can minimize the risk of privacy breaches and ensure that individuals' personal information is protected.
Q3) A care provider would not break a client's confidentiality when:
A) State law in the particular case does not include a duty to warn
B) The client poses a threat to others
C) The court mandates that the social service provider turns over certain information about the client
D) Your agency is sued for malpractice
Answer: A
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Chapter 3: Applying the Ecological Model: A Theoretical
Foundation for Human Services
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Sample Questions
Q1) We apply the ecological model of human services in order to:
A) Understand the client's problem on its own, without the distraction of others' opinions
B) Help patients who express an interest in environmentalism
C) Weed inappropriate candidates from the helping professions
D) Understand the individual within the overall context
Answer: D
Q2) Some people have difficulty coping with the changes brought on by developmental transitions in life.These life stages may include:
A) Early shaping experiences
B) Prejudice and discrimination
C) Going to high school
D) Role status, conflict and strain
Answer: C
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Chapter 4: Cultural Competence
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19 Verified Questions
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Sample Questions
Q1) Cultures,subcultures,race and ethnic groups are examples of:
A) Reasons not to serve certain clients
B) Prejudice
C) Sociological divisions among people
D) Political divisions among people
Q2) Strangers are:
A) Whomever the minority culture defines as different
B) People whose ways of acting are different and who are not members of our in-group
C) People whose behavior is inferior to ours
D) Persons whom human services workers should avoid serving
Q3) When we project our own assumptions about persons from a different culture,we:
A) Are creating the opportunity for clearer communication with them
B) Improve our understanding of their culture
C) Are including them into our group
D) Are attempting to reduce our own anxiety or uncertainty about them
Q4) Briefly define prejudice.
Q5) What are 3 ways individualistic cultures view time?
Q6) Name 4 countries that tend to be collectivistic.
Q7) Briefly define race.
Page 6
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Chapter 5: Attitudes and Boundaries
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15 Verified Questions
15 Flashcards
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Sample Questions
Q1) The case manager may remind the client of someone from the past whom he or she dislikes.This is an example of:
A) False attributions
B) Positive transference
C) Negative transference
D) Countertransference
Q2) Briefly define transference.
Q3) A worker establishes a warm atmosphere by:
A) Directing the client to better decisions than the client would have made on his or her own
B) Expressing honest disapproval when the client's decision is likely to lead to further trouble
C) Refraining from suggesting change in order to avoid confrontation with the client
D) Being friendly, nonjudgmental and receptive
Q4) What are the 3 basic helping attitudes?
Q5) Briefly define countertransference.
Q6) Name 2 false attributes.
Q7) Name 2 ways in which case managers discourage clients.
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Chapter 6: Clarifying Who Owns the Problem
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Sample Questions
Q1) Knowing who owns the problem is important because:
A) It allows us to understand who is ultimately responsible for resolving the problem
B) It makes us seem uncaring
C) It abandons the client with the problem
D) It allows us to take charge of the client's care
Q2) The clinician generally has information and resources at his or her fingertips; therefore:
A) The clinician can more effectively collaborate with the client on the solution
B) It puts the clinician in a better position to solve the client's problems
C) The client is not in a position to solve his or her own problems
D) The client has no opportunity to exercise self-determination and independence
Q3) Name the 4 reasons why it is important to know who owns the problem.
Q4) The strategy behind determining the level of intervention we provide to the client is based on:
A) Consultation with the client's family and close associates
B) Knowing your own level of professional training
C) The need to solve the client's problem
D) Knowing the client's strengths and limitations
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Chapter 7: Identifying Good Responses and Poor
Responses
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19 Verified Questions
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Sample Questions
Q1) "Thanks for telling me." Is an example of what?
Q2) Describe and give 1 example of an open question.
Q3) Poor responses in a therapeutic setting tend to:
A) Set up barriers to real understanding and dialogue
B) Promote dialogue and collaboration
C) Involve the client in arriving at a solution
D) Give the impression that the client is on an equal footing with the worke
Q4) Describe and give 2 examples of how a case manager can invite collaboration.
Q5) "I'm not clear about ...?" is an example of a(n):
A) Response to feelings
B) I-message
C) Open question
D) Closed question
Q6) Responses that block communication are ones that:
A) Structure therapeutic communication
B) Aid the worker in hearing what is really important
C) Most likely promote withdrawal and defensiveness
D) Most likely promote rapport and clarity
Page 9
Q7) What is the purpose of a closed question?
Q8) "It appears to me that ." Is an example of what?
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Page 10
Chapter 8: Listening and Responding
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Sample Questions
Q1) The 20 y.o.man comes to the door during your visit with the family. The girl is very upset and the parents barely contain their animosity toward him. <u>Write a word that may describe how the man is feeling and an empathic response.</u>
Q2) The parents tell you that they believe it is the 20 y.o.because they have seen their dtr.spending a lot of time with him. "She seems to see only him and she knows we totally disapprove!!!" Mom states. Meanwhile,the girl's father is quietly fuming and bursts out with "I should kill the B#$%&*#@D!" <u>Write a word that describes how these parents are feeling and write an empathic response.</u>
Q3) What are 4 other words to describe overwhelmed?
Q4) The following is an example of an inadequate response to a client who is expressing her feelings about a family member's sudden death:
A) "It sounds like you are devastated."
B) "That must have been a shock!"
C) "That must have been so difficult for you."
D) "We just have to look on the bright side."
Q5) He is trying to speak to the parents who refuse to look at him. <u>Write one (1)closed ended questions you might ask the young man.</u>
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Page 11
Chapter 9: Asking Questions
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Sample Questions
Q1) What are the 3 instances when it is necessary to ask questions?.
Q2) Questions that make the client feel uncomfortable include:
A) I-messages
B) Open questions
C) Why questions
D) Questions in which the client is asked about his feelings
Q3) Open questions can serve to:
A) Clarify certain aspects of the other person's story
B) Make clients tense and defensive
C) Provide needed identifying information about the client
D) Put the clinician ill at ease
Q4) A main goal of the clinician's questions during the interview is to:
A) Arrive at a solution in the most efficient way
B) Direct the client toward your predetermined solution
C) Listen to the client's concerns and sort out the best way to approach a solution
D) Compile information for assessment and referral purposes
Q5) Describe and give 2 examples of open questions a case manager might asked a client.
Q6) When asking a client multiple questions,what might the client begin to feel?
Page 12
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Chapter 10: Bringing up Difficult Issues
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Sample Questions
Q1) A confrontation usually takes the form of a(n):
A) Accusation
B) I-message
C) You-message
D) Advice
Q2) What is wrong with the following statement:<i>"You are not listening to me.I feel that you would be better off if you went to rehab."</i>
Q3) Name one of the 5 reasons outlined in the book for addressing discrepancies with a client.
Q4) The clinician would like to make the I-message less threatening to the client and accomplishes this by:
A) Judging the client's motives
B) Appeasing the client
C) Collaborating with the client
D) Providing the client with a solution
Q5) Correct the following statement to reflect the steps outlined in Ch 10: <i>"You really should think about what you are about to do.It might be dangerous."</i>
Q6) A case manager should focus on tangible behavior.What does tangible mean?
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Chapter 11: Addressing and Disarming Anger
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Sample Questions
Q1) Focusing on a solution in order to disarm anger is best described as being:
A) Conciliatory
B) Reciprocal
C) Collaborative
D) Negotiated
Q2) Which of the following is not generally regarded as a "common" reason why clients become angered?
A) They have a history of feeling marginalized
B) Confusion
C) Psychopathology
D) The need for attention
Q3) The number one mistake case managers often make when clients are angry with them?
Q4) Counselors who start out with the assumption that they will receive no trouble from a client are setting themselves up for:
A) Failure
B) A trap
C) Disappointment
D) Exhaustion
Q5) What are 2 reasons why it is important to disarm anger?
Page 14
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Chapter 12: Collaborating With People for Change
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Sample Questions
Q1) A key concept in Human Services and case manager is the client's right to self determination.Discuss your understanding of that concept in a few brief sentences.
Q2) Coming Alongside is another way of saying what?
Q3) Because change does not happen quickly,it is better viewed as:
A) A stage
B) A process
C) The responsibility of the client
D) An undertaking for higher functioning clients
Q4) A client presents a series of arguments as to why he or she cannot change.The counselor admits that the situation is helpless.This approach is:
A) A good example of reverse psychology
B) Shown to be effective in a number of studies
C) Beneficial in reframing the client's situation-that only with change can a positive outcome be achieved
D) Effective only in backing a client into an inescapable corner
Q5) Discuss what is meant by the following statement: <i>Recovery should address the client in an holistic manner.</i>
Q6) In ch 12,the author states who is responsible for change?
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Chapter 13: Case Management Principles: Optional Review
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Sample Questions
Q1) When conducting a client intake by phone,which of the following is not deemed an appropriate reason for speaking with an individual other than the client him- or herself?
A) The client is in the midst of a mental-health-related crisis.
B) The referred client is 14 years old.
C) The client is mute and needs a helper to facilitate the call.
D) The referral is court mandated.
Q2) Margaret is conducting the intake.The first place in which her name appears on the intake form is:
A) Step 1
B) Step 3
C) Step 9
D) At the bottom of the final page along with the date
Q3) If the person undergoing intake is employed,input the following information to the form:
A) Name of employer
B) Name, address, and telephone number of employer
C) Name and telephone of employer, length of employment
D) Name and telephone number of employer
Q4) Name 2 of the 4 guidelines for filling out forms.
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Chapter 14: Documenting Initial Inquiries
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Sample Questions
Q1) Describing payment details and procedures during the first session is:
A) Too early; this is typically a subject for the second meeting
B) Obligatory
C) Potentially insulting
D) Too late; the intake was the proper time for this
Q2) In the first face-to-face interview with the client,the counselor has three distinct tasks.Which of the following is not contained in any of the three?
A) The establishment of rapport
B) Understanding the need of the client
C) An understanding of the client's perceptions
D) A formal treatment plan
Q3) A client who initiates conversation immediately and seems "too forthcoming" is often:
A) Divulging details which are among the most important
B) Defensive
C) Rehearsed
D) Spilling what he or she thinks you want to hear
Q4) The general purpose of an initial interview is to .
Q5) Write an open question that can help the client begin to tell their story.
Q6) What is your understanding of<i> "door knob syndrome"?</i>
Page 17
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Chapter 15: The First Interview
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Sample Questions
Q1) Write one question a case manager might ask a client for their assessment of the problem.
Q2) What is a valid concern when using electronic or mobile devices in taking social histories? What are ways to remedy that?
Q3) Which of the following is not considered a common mistake in completing a social history?
A) The use of adversarial language
B) Leading: finishing the unfinished sentences of a client or filling in the blanks
C) Recommendations that skip the actual "recommended activity"
D) Glossing over gaps in history
Q4) A comprehensive medical assessment requires all but which of the following?
A) Allergies
B) Childhood illnesses
C) Surgeries
D) Fears and phobias associated with medical care
Q5) Name 2 things a case manager might note under <i>impressions.</i>
Q6) There are advantages to taking a social history in a client's home.Briefly discuss what they are and what are the disadvantages.
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Chapter 16: Social Histories and Assessment Forms
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Sample Questions
Q1) Using the DSM-IV-TR,each individual received a diagnosis along with five separate:
A) Symptoms
B) Dimensions
C) Axes
D) Lists
Q2) One of the key changes in the third edition of the DSM was that:
A) Unconscious motives were finally addressed
B) Unconscious motives were finally put on equal par with tangible symptomology
C) Unconscious motives were removed from reference
D) Statistical measures were introduced to accurately assess unconscious motives
Q3) In the DSM 5,there are no more:
A) Diagnoses
B) Symptoms
C) Codes
D) Axes
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19
Chapter 17: Using the Dsm
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Sample Questions
Q1) Severe akathisia also is what?
Q2) Loose associations refers to what type of behavior pattern?
Q3) When assessing an individual's overall intelligence,_____________ sensitivity is of paramount importance.
A) Intellectual
B) Cultural
C) Personal
D) Historical
Q4) Client 1 has a Major Depressive Disorder with melancholic features.Using the DSM V,if available,write the code,symptoms and prevalence in the general population.
Q5) A "contemptuous" disposition on the part of the examinee would be comprised of:
A) Speaking while revealing little or nothing
B) A palpable air of superiority
C) An expressed sense of entitlement
D) Asking for favors or favorable treatment
Q6) What are some observations that would cause a case manager concern when doing a home visit? Would these be a symptom of an active mental illness?
Q7) Name 3 attitudes a case manager might note on the MSE?
Page 20
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Chapter 18: The Mental Status Examination
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Sample Questions
Q1) When requesting information/records pertaining to a client,it is sensible and prudent to ask for:
A) The information in its entirety
B) Duplicates
C) A summary
D) The last 3-5 years only
Q2) A blanket release-of-information form is:
A) Highly efficient
B) Illegal
C) Professionally prudent
D) Recommended by the American Psychological Association (APA)
Q3) When the assessment material which you sent for has been released and arrived,it is time to:
A) Breathe a sigh of relief
B) Make a DSM diagnosis
C) Format a service plan
D) Conduct an MSE
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Chapter 19: Receiving and Releasing Information
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Sample Questions
Q1) Deinstitutionalization directly led to which change in the planning and implementation of treatment plans:
A) More reasonable goals
B) Family involvement in the process
C) The mixture of therapy and more effective drugs
D) Less involvement in planning by the treating professional
Q2) Name 3 common barriers that can prevent a case manager from fully understanding a client.
Q3) As regards the treatment plan,if no complications are foreseen,a review should be conducted ____________after initial creation.
A) 14 days
B) 30 days
C) 60 days
D) 90 days
Q4) Intellectual Disability is most likely to affect which part of the service plan?
A) Follow through
B) Conception
C) Signing
D) Planning
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Chapter 20: Developing a Service Plan at the Case Management Unit
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Sample Questions
Q1) Planning conferences are ____________ formal meetings attended by a team of relevant professionals.
A) Always
B) Sometimes
C) Almost never
D) Rarely
Q2) Name the 3 things recommended to bring to a planning meeting.
Q3) The end of the planning meeting heralds the period of:
A) Resource funding
B) A tentative service plan
C) Referral
D) Ending the relationship with the client
Q4) Thelma,Hiroshi's case manager,consults her notes during the planning meeting.This generally causes her to appear:
A) Responsible
B) Savvy
C) Conscientious
D) Unprepared
Q5) What are the 3 goals for a planning meeting?
Q6) Name 2 elements of a case managers presentation at a planning meeting. Page 23
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Page 24
Chapter 21: Preparing for a Service Planning Conference or Disposition Planning Meeting
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Sample Questions
Q1) In general,which of the following is not a typical procedural manner of making an initial referral?
A) Fax
B) E-mail
C) Phone
D) Old-fashioned mail in an envelope
Q2) Which of the following is not an activity completed following the case meeting?
A) The supervisor signs the formal service plan.
B) The final plan is discussed with the client.
C) The final service plan is rewritten.
D) The client is asked for feedback, and an assessment of his or her feelings is undertaken.
Q3) The review date,in its strictest but fairest aspect,is a time to contemplate:
A) Criticism
B) Incompetence
C) Discontinuation of funding
D) Failure
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Page 25
Chapter 22: Making the Referral and Assembling the Record
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Sample Questions
Q1) Phil is not meeting the stated goals of his program.He is simply not achieving the levels of progress set forth in his treatment plan.The correct procedure as pertains to the treatment plan is:
A) Appending
B) Supplementing
C) Correcting
D) Revising
Q2) Provide 4 examples of a client's behavior that should be documented if it is significant.
Q3) A verbatim interaction between the case manager and the client and/or service-provider should be in which of the following formats:
A) In italics
B) Enclosed in quotation marks
C) Enclosed in asterisks
D) Enclosed brackets
Q4) Name 4 significant disabilities that need to documented.
Q5) What are 2 governmental requirements when documenting a contact with a client?
Q6) Name the 3 types of contact a case manager might have with a client.
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Chapter 23: Documentation and Recording
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Q1) When referring to an agency,it is essential to ensure that it does not:
A) Screen referred clients too strictly
B) Screen referred clients unfairly
C) Accept anybody and everybody
D) Engage in fraudulent use of funds
Q2) Therapeutically speaking,a crisis:
A) Usually causes setback
B) Almost always results in relapse when the client is in recovery
C) Drains the limited resources of a case manager
D) Can be the catalyst for growth
Q3) When your client Alisha is riding the bus to work for the first time and expresses profound anxiety:
A) Speak to her about her concerns beforehand
B) Ride the bus with her for the first time
C) Meet her at the point-of-departure bus stop
D) Meet her at her destination and debrief her
Q4) Describe how a case manager can monitor a client outside of the office environment.Be sure include the advantages of doing so.
Q5) Briefly describe the financial purpose of monitoring services and following a client.
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Chapter 24: Monitoring the Services or Treatment
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Q1) Long-term goals:
A) Are always long
B) Can be shortened only with a treatment-plan revision
C) Are long; however, with limitations on length of treatment, the term "long" is subjective
D) Can be more than one sentence since they are often more complex that their shorter counterparts.
Q2) Using the following example,devise objectives a case manager would expect the client to achieve:<i> Client: Mary,Goal: Mary will use the local senior center to meet new friends as demonstrated by:</i>
Q3) Which of the following is not accurate regarding the program goal?
A) The goal is written in positive language.
B) A goal can be singular or multiscoped.
C) A goal statement is one sentence in length.
D) The client is the only focus of the goal.
Q4) Using the above example,now devise individual steps to achieve the goals and objectives.
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Chapter 25: Developing Goals and Objectives at the Provider Agency
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Q1) Any items which have not been addressed in specific sections of the discharge summary but which necessitate mention should be included in a section titled:
A) Additional Issues
B) Addendum
C) Supplementary Issues
D) Ancillary Issues
Q2) Name 3 feelings a client might have when the case is being terminated.
Q3) The chief importance of the discharge summary is:
A) As a tool to foster reimbursement of funds
B) As a formal manner for providing "closure"
C) As a roadmap to assist future providers in understanding the case
D) As a legal document to prove that all I's were dotted and all T's crossed
Q4) Regarding client input in formulating goals,the discharge summary must include:
A) No mention
B) The exact input the client provided
C) A brief but concise overview of the client's input
D) The extent to which the client presented input
Q5) List 4 things that need to be included in the discharge summary.
Q6) List 2 reasons why a case manager might close a case.
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