Communications for Leaders Exam Preparation Guide
Course Introduction
Communications for Leaders explores the pivotal role of effective communication in leadership contexts, equipping students with strategies to inspire, persuade, and lead teams in diverse organizational settings. Through a mix of theory and practical application, participants learn to craft clear messages, engage in active listening, navigate difficult conversations, and communicate across cultures. Emphasizing both verbal and nonverbal communication, the course also covers digital channels and public speaking skills, enabling future leaders to foster trust, resolve conflicts, and drive organizational success through tailored communication strategies.
Recommended Textbook
Public Speaking Handbook 5th Edition by Steven A. Beebe
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18 Chapters
900 Verified Questions
900 Flashcards
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Page 2
Chapter 1: Introduction to Public Speaking
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) If you delivered an already famous address of the British orator Edmund Burke,you would be practicing the art of
A)declamation.
B)interpretation.
C)oration.
D)elocution.
Answer: A
Q2) One of the empowering resources that you develop by studying public speaking is _______,or the ability to listen and analyze information you hear so that you can judge its accuracy and relevance.
A)critical thinking
B)adaptation
C)comprehension
D)empowerment
Answer: A
Q3) The audience should be the last thing a speaker considers when planning a speech. A)True
B)False
Answer: False
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Page 3
Chapter 2: Speaking With Confidence
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Sample Questions
Q1) Which of the following is a good strategy to use while speaking in order to calm speaker anxiety?
A)look for positive listener support
B)focus on your fear
C)make sure your notes are visible to the audience
D)avoid over-preparation
Answer: A
Q2) Preparing your speech early is a great way to reduce speaker anxiety.
A)True
B)False
Answer: True
Q3) As an audience member,Kelly tries to make eye contact with the speakers and smile and nod with encouragement.What technique for reducing speech anxiety is Kelly helping the speakers with?
A)deep breathing techniques
B)channeling nervous energy
C)positive listener support
D)visualizing success
Answer: C
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Page 4
Chapter 3: Presenting Your First Speech
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Sample Questions
Q1) Every well-prepared speech has three major divisions: introduction,body,and conclusion.
A)True
B)False
Answer: True
Q2) The development or discovery of ideas and insights is known as ______.
Answer: invention
Q3) How does the specific purpose statement differ from the central idea?
A)Whereas your central idea indicates what you want your audience to do when you have finished your speech,your specific purpose identifies the essence of your message.
B)Whereas your central idea indicates the overarching goal of the speech,your specific purpose identifies the essence of your message.
C)Whereas your specific purpose indicates what you want your audience to do when you have finished your speech,your central idea identifies the essence of your message.
D)Whereas your specific purpose indicates the overarching goal of the speech,your central idea identifies the essence of your message.
Answer: C
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Chapter 4: Speaking Freely and Ethically
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Sample Questions
Q1) Give an example of a historical event that impacted free speech in the twentieth century.
Q2) The right to speak freely must be balanced with the obligation to speak _____.
Q3) Making an effort to understand the needs,feelings,backgrounds,and interests of the audience members can help you be a better,more ethical speaker.
A)True
B)False
Q4) While it is a freedom,free speech is not protected by law.
A)True
B)False
Q5) Discuss what<i> accommodation</i> in public speaking means-what it is,and what it is not.
Q6) Discuss what it means to be a credible speaker and the role ethics plays in credibility.
Q7) When citing your sources orally in a speech,you should
A)say "quote,unquote."
B)make quote signs with your fingers.
C)state briefly the author,title,and date.
D)give the full Internet address.
Page 6
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Chapter 5: Listening to Speeches
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49 Flashcards
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Sample Questions
Q1) When listeners can recall ideas and information presented to them,they are said to
A)attend.
B)select.
C)remember.
D)understand.
Q2) The word ______ means "to judge or discuss."
Q3) Explain the difference between facts and inferences,and provide an example of each.
Q4) If you do not give the speaker some suggestions or alternatives for improvement,you are failing to be _______.
Q5) Listening barriers are created when we fail to select,attend to,or understand a message or remember what was said.
A)True
B)False
Q6) _____ is the process of using a method or standards to evaluate the effectiveness and appropriateness of messages.
Q7) _____ are words,images,and nonverbal cues that create meaning for others.
Q8) What is the relationship between critical listening and critical thinking?
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Chapter 6: Analyzing Your Audience
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Sample Questions
Q1) _____ reflects an individual's likes or dislikes.
Q2) The portion of a person's cultural background that relates to a national or religious heritage is known as
A)cultural identity.
B)ethnicity.
C)race.
D)an audience analysis.
Q3) You're deciding on a speech topic,but need some information from your audience.Rather than asking them to divulge their opinions out loud,you design a short questionnaire.The questionnaire asks whether a person agrees or disagrees with a series of statements regarding various topics.What form of survey are you using?
A)an open-ended,formal audience analysis survey
B)a closed-ended,informal audience analysis survey
C)a closed-ended,formal audience analysis survey
D)an open-ended,informal audience analysis survey
Q4) When analyzing your audience's attitudes toward a topic,it is helpful categorize the group along various dimensions.What are these dimensions and provide an example of each.
Q5) A _____ is an enduring concept of good and bad,right and wrong.
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Chapter 7: Developing Your Speech
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Sample Questions
Q1) Complete the following for a topic: - brainstorm - determine general purpose - state specific purpose - state central idea with a blueprint.
Q2) Emily has been asked to speak to a group of her colleagues at work about a new project,but she wonders,"What do these people already know about this project,and are they excited about it?" These questions reflect Emily's A)lack of self-esteem as a public speaker.
B)consideration for the occasion for which she is speaking. C)concern about the interests and knowledge of her audience. D)lack of sophistication in audience analysis techniques.
Q3) To be successful,a topic must be appropriate to the audience but not the occasion. A)True B)False
Q4) To be successful,a topic must fit the time constraints and consider you as a speaker,the audience and the _______.
Q5) All successful topics reflect audience,occasion,and speaker. A)True
B)False
Q6) What are the steps involved in brainstorming for a topic?
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Chapter 8: Gathering and Using Supporting
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Sample Questions
Q1) In a library,print reference items are distinguished by A)the call number 300.
B)the prefix ref.
C)their location behind the circulation desk.
D)a red book cover.
Q2) Before you decide that an interview is necessary,you should make sure that your question cannot easily be answered by looking at a Web site or reading a newspaper article or a book.
A)True
B)False
Q3) Research reports of government agencies,independent survey organizations,or scholars can be considered reliable sources because they are supposed to be A)unbiased.
B)accessible.
C)effective.
D)varied.
Q4) A newspaper that prints the result of research study performed by the Mayo Clinic is considered a _______ source.
Q5) List and explain the seven different types of supporting material.
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Chapter 9: Organizing and Outlining Your Speech
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Sample Questions
Q1) Chronological organization involves either forward or backward progression.
A)True
B)False
Q2) Three types of signposts can serve as glue to hold your speech together: transitions, previews,and summaries.
A)True
B)False
Q3) From your detailed preparation outline,you will eventually develop ______,a shorter outline that you will use when you deliver your speech.
Q4) If a speaker identifies a situation and then discusses the impact of that situation,the speaker has used a
A)topical pattern.
B)chronological pattern.
C)cause-effect pattern.
D)spatial pattern.
Q5) According to the principle of recency,the point discussed first is the one the audience will remember best.
A)True
B)False
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Chapter 10: Introducing Your Speech
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Sample Questions
Q1) If your speech is one of several being presented on the same occasion,such as in a speech class,at a symposium,or as part of a lecture series you may want to make a reference to _______.
Q2) According to the text,what is the most inherently interesting type of supporting material?
A)a startling introductory device
B)a specific purpose statement
C)a summary
D)an anecdote
Q3) _______ is an audience's perception of a speaker as competent,trustworthy,and believable.
Q4) A ______ in your speech tells the listeners what to expect by enumerating the ideas or points that you plan to present.
A)summary
B)specific purpose
C)signpost
D)emphasis statement
Q5) List the five purposes of introduction and provide a method for accomplishing each of them.
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Chapter 11: Concluding Your Speech
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Sample Questions
Q1) List the two main purposes of conclusions and explain how you can fulfill each of these purposes.
Q2) According to the text,the conclusion is a speaker's last chance to
A)appear credible.
B)capture the audience's attention.
C)review his or her main ideas for the audience.
D)introduce the subject of the speech.
Q3) In the beginning of his speech,Ryan asked the audience a rhetorical question.At the end of the speech,he provided an answer to the question.Which method for creating effective introductions did Ryan use?
A)using a personal reference
B)referring to the introduction
C)using a quotation
D)using an inspirational appeal
Q4) Answering a rhetorical question that you presented in the introduction is a repetitive and unimaginative way to provide closure.
A)True
B)False
Q5) Identify some verbal and nonverbal cues a speaker can use to provide closure.
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Chapter 12: Using Words Well: Speaker Language and Style
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Sample Questions
Q1) A _______ is an implied comparison between two things or concepts.
Q2) When speaking,you can look your listeners in the eye and talk to them directly.This demonstrates that oral language is
A)less repetitive than written language.
B)less precise than written language.
C)more formal than written language.
D)more personal than written language.
Q3) Memorized speeches usually sound as if they were written because the words and phrases are longer,more complex,and more formal than those used by most speakers.
A)True
B)False
Q4) Statements such as,"money talks," "that's my car; isn't she beautiful," and "the wind moaned and screeched," are all examples of A)personification.
B)personalism.
C)metaphors.
D)similes.
Q5) Explain how speakers must adapt their language style to diverse listeners.
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Chapter 13: Delivering Your Speech
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Sample Questions
Q1) List six characteristics of effective gestures.
Q2) ________ is communication other than through written or spoken language that creates meaning for someone.
A)Articulation
B)Delivery
C)Nonverbal communication
D)Listening
Q3) Without uttering a word,an audience can be quieted by holding up the palm of your hand to calm a noisy crowd.This is the nonverbal function of
A)repeating.
B)contradicting.
C)substituting.
D)complementing.
Q4) Identify the four methods of delivery.Explain each style and list the advantages and disadvantages of each.
Q5) Extemporaneous speaking is the approach most communication teachers recommend for most situations.
A)True
B)False
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Chapter 14: Designing and Using Presentation Aids
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Sample Questions
Q1) You should maintain eye contact with your audience,not your presentation aid. A)True
B)False
Q2) Identify and explain the four factors you should consider to select the right presentation aid.
Q3) Using presentation aids to demonstrate step-by-step procedures is most effective for which type of speech?
A)An informative speech
B)A speech to entertain
C)A persuasive speech
D)A motivational speech
Q4) Many public-speaking teachers discourage overuse of chalkboards or whiteboards. A)True
B)False
Q5) Which of the following is a poor use of PowerPoint?
A)putting the entire text of the preparation outline on the slides
B)using PowerPoint to show pictures
C)using PowerPoint to show graphs
D)there is no wrong way to use PowerPoint
Q6) A _______ consists of flat areas of various lengths to represent information.
Page 16
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Chapter 15: Speaking to Inform
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Sample Questions
Q1) A word picture is a lively description that helps your listeners to form a mental image by appealing to their senses of sight,taste,smell,sound,and touch.
A)True
B)False
Q2) In a speech with the general purpose "to inform," a speaker is
A)acting as an advocate for an issue.
B)being a storyteller,sharing experiences.
C)teaching new information.
D)motivating the audience to act.
Q3) At the heart of creating understanding is the ability to relate the information to listeners.
A)True
B)False
Q4) Most speeches that are built around an event follow a________ arrangement.
Q5) What kind of speech focuses on a process or how something works?
A)a speech about an event
B)a speech about a procedure
C)a speech about an object
D)a speech about a person
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Chapter 16: Understanding Principles of Persuasive Speaking
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Sample Questions
Q1) Maslow's hierarchy of needs asserts that basic human needs must be satisfied before listeners can be motivated respond to higher needs.These basic needs are
A)physiological.
B)safety.
C)social.
D)psychological.
Q2) Define a proposition of fact and give an example of one.
Q3) Lawanda did not want to change her stance on capital punishment,but Jack's argument did make her think twice about her position.However,instead of being persuaded,Lawanda dismissed the arguments by deeming Jack's facts unreliable.How has Lawanda responded to her own cognitive dissonance in this instance?
A)By reinterpreting Jack's message.
B)By discrediting Jack and his sources.
C)By simply refusing to listen to the remaining points.
D)By seeking information from another source.
Q4) Define a proposition of value and give an example of one.
Q5) Aristotle used the term logos to refer to the use of appeals to emotion.
A)True
B)False
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Chapter 17: Using Persuasive Strategies
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Sample Questions
Q1) Marty's persuasive speech was about gun control and school violence.He made the statement,"Either we take guns out of the hands of everyone in this country,except the police and military,or we can expect massacres in schools all over this country." This kind of argument represents an
A)bandwagon fallacy.
B)ad hominem fallacy.
C)appeal to misplaced authority.
D)either/or fallacy.
Q2) When you develop an argument with a major premise,a minor premise,and a conclusion,you are using A)a generalization.
B)a syllogism.
C)an analogy.
D)causal reasoning.
Q3) A non sequitur occurs when a speaker uses the testimony of an expert to endorse an idea or product for which the expert does not have the appropriate credentials or expertise.
A)True
B)False
Q4) List five tips for using emotion to persuade.
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Chapter 18: Speaking for Special Occasions and Purposes
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Q1) The presentation format in which audience members direct questions and comments to a group and group members respond with short impromptu speeches is referred to as a A)symposium.
B)forum.
C)panel discussion.
D)focus group.
Q2) The mistaken use of a word that sounds much like the intended word,such as "destruction" for "instruction," is known as an A)verbal irony.
B)spoonerism.
C)malapropism.
D)understatement.
Q3) Identify and explain four guidelines for making group presentations.
Q4) An ________ is a brief salute to a momentous occasion,such as a wedding or job promotion.
Q5) According to Jay Leno,"jokes work best when they are easy to understand." A)True
B)False
Q6) The opposite of hyperbole is ________.
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