Communications for Business Professionals Practice Exam
Course Introduction
This course focuses on essential communication skills required in todays business environment, emphasizing both written and oral forms of professional communication. Students will learn techniques for effective interpersonal, group, and organizational communication, including crafting business emails, reports, presentations, and proposals. Through practical assignments and case studies, participants will develop the ability to communicate complex information clearly, adapt messages for diverse audiences, and leverage communication technologies. By the end of the course, students will be equipped with strategies to enhance workplace collaboration, foster positive professional relationships, and support organizational goals through effective communication.
Recommended Textbook
Essentials of Business Communication 7th Canadian Edition by Mary Ellen Guffey
Available Study Resources on Quizplus 13 Chapters
654 Verified Questions
654 Flashcards
Source URL: https://quizplus.com/study-set/1423
Page 2
Chapter 1: Career Success Begins With Communication Skills
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/28242
Sample Questions
Q1) While talking in the lunch room, one of Amina's co-workers, a Canadian, clearly indicates that she believes Canadian cultural values and business practices are far superior to those of Americans. What attitude is Amina's co-worker displaying?
A)tolerance
B)stereotyping
C)ethnocentrism
D)collectivism
Answer: C
Q2) Which statement expresses another discovery that Amina has likely made since she began her new job?
A)Her employer has no interest in competing in international or world markets.
B)Frontline employees must deal with increasingly hierarchical levels of management.
C)New communication technologies require employees to communicate more often and more rapidly than in the past.
D)Workplaces offer less flexible working arrangements than in the past.
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Before You Write
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28243
Sample Questions
Q1) You are re-reading an e-mail you have written, evaluating the message's clarity and conciseness and your choice of words. You are in the ___________ phase of the writing process outlined in your text.
Answer: revising
Q2) Which of the following sentences illustrates effective business writing, as described in your text?
A)We can sell you a wireless phone that we are very proud of.
B)Our company is proud to have you as one of our customers.
C)We ask that you send our signed signature card back to us immediately.
D)You will be pleased to know that your premiums will decrease by 10 percent next year. Answer: D
Q3) According to your text, it isn't necessary to plan and organize most business messages, , because they will normally be fairly short and informal.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Writing and Revising
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28244
Sample Questions
Q1) Thom writes the following sentence in the first draft of a letter to a client: My name is Thom Hollis and I am writing to you to ask you to consider meeting with me to review your investment portfolio. He decides to revise the sentence because it is an example of wordy writing. Which of the following does your text indicate is the problem?
A)long lead-in
B)wordy prepositional phrase
C)needless adverb
D)outdated expression
Answer: A
Q2) Thom decides to revise one of his sentences because it contains jargon. Which of the following sentences does he most likely decide to revise?
A)The bottom line is that this organization needs to facilitate customer buy-in.
B)At this point in time, we need to focus on customer loyalty.
C)We need to promote customer loyalty with all due speed.
D)As per your request, enclosed please find my recommendations for promoting customer loyalty.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: E-Mails, Instant Messages, Memos
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28245
Sample Questions
Q1) When writing a memo or an e-mail message, put any deadlines or action information in the opening so that they won't be missed.
A)True
B)False
Q2) The ___________ ________.(two words) of a memo or e-mail message is critical because it determines whether or how quickly the receiver will read the message and how easily he/she will be able to locate it later.
Q3) You are writing a memo to all employees explaining the benefits that have been written into the latest contract. Which one of the following four items in your list needs to be revised so that it is in a parallel form to the other three?
A)claiming disability benefits
B)sick leave
C)professional development allowance
D)annual paid vacation
Q4) Using all capital letters when writing an e-mail is equivalent to shouting in a conversation.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Letters
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28246
Sample Questions
Q1) When a customer writes to identify a problem and/or seeks to correct a wrong, the letter is called a ____________.
Q2) When communicating with people outside an organization, messages on paper are always more appropriate than electronic messages.
A)True
B)False
Q3) There are several well-used expressions of appreciation such as thanking you in advance for your cooperation that usually sound sincere.
A)True
B)False
Q4) According to your text, which statement best describes a goodwill message?
A)It expresses your genuine feelings.
B)It is long, showing that you spent time writing the message.
C)It uses formal language and familiar phrases.
D)It focuses on your own thoughts and feelings.
Q5) Your text says that a business letter is usually more persuasive than the same message sent by e-mail.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Persuasive Messages
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28247
Sample Questions
Q1) Which sentence best illustrates a testimonial?
A)NHL superstar Mats Sigurdson says that using the StairClimber has helped him to stay in peak game condition while he recuperated from the concussion he suffered.
B)We are certain you will find our StairClimber the best all-around exerciser on the market.
C)Sophisticated electronics in the StairClimber challenge your muscles progressively with a choice of stimulating workouts.
D)Electronic monitors built into the StairClimber inform users of step height, calories burned, elapsed time, upcoming levels, and adherence to fitness goals.
Q2) The opening paragraph of a sales letter is an appropriate place for an open-ended suggestive question.
A)True
B)False
Q3) The most effective sales letters are written for a ___________________ audience.
Q4) The request for action should be placed in the ___________________ of a persuasive request message.
Q5) The ability to _______________ is an important skill in business.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Negative Messages
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28248
Sample Questions
Q1) This sentence is an effective buffer: Thanks for telling us about your experience when dining at our restaurant and for giving us a chance to look at the situation.
A)True
B)False
Q2) The indirect pattern is almost always perceived as honest and ethical.
A)True
B)False
Q3) When writing a bad-news message, rather than stating the bad news explicitly, it is sometimes better to ___________________ the refusal.
Q4) When writing a bad-news collection letter, your goal should be to retain the customer's goodwill as well as to receive payment.
A)True
B)False
Q5) When a business problem arises, it is usually best to allow a cooling-off period of several days before responding.
A)True
B)False
Q6) The most important part of a bad-news message is the
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Informal Reports
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28249
Sample Questions
Q1) When analyzing your audience, you should consider any secondary readers who may receive a copy of your report.
A)True
B)False
Q2) To present the results of your survey of customer reaction to the new ski pole design, what kind of report should you write?
A)minutes
B)summary
C)progress
D)recommendation
Q3) When you write your report outlining the production and sales histories of several products and making recommendations about production schedules and quotas, what will make your report more believable?
A)You cite the sources you used when gathering data for your report.
B)You use very strong language in order to get your point across.
C)You base your recommendations on your personal opinions and demonstrate how strongly you feel about the issue.
D)You use only facts and evidence that support the side of the issue you favour.
Q4) ____________________________ reports determine if a plan is practical.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Proposals and Formal Reports
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28250
Sample Questions
Q1) The main points in the outline of a report often become its main headings.
A)True
B)False
Q2) Many companies depend significantly on proposals to generate their income.
A)True
B)False
Q3) Secondary data can be accessed in either print or electronic formats.
A)True
B)False
Q4) Juliette is wondering how to capture the reader's interest in the introduction of the proposal she is currently writing. What strategy does the textbook suggest?
A)Identify a serious problem and offer a solution.
B)Discuss a detailed plan for solving the problem.
C)Prove that you understand the problem completely.
D)Describe the credentials and expertise of the project leaders.
Q5) Formal reports typically have three characteristics: They are short, fairly formal, and organized with a traditional structure.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Communicating in Person: Professionalism, Etiquette, Teamwork
and Meetings
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28251
Sample Questions
Q1) What does the textbook identify as the most important function of voicemail?
A)It provides message storage.
B)It allows you to screen your calls.
C)It provides automated attendance menus.
D)It eliminates unimportant personal chit-chat.
Q2) For many businesses, the ____________________ is the primary contact with the outside world.
Q3) You should always have your cell phone on in order to receive extremely important calls.
A)True
B)False
Q4) You are forming a task force that will make an important decision about stock options for employees. According to studies done at 3-M Corporation, what is the ideal number of employees you should include on your task force?
A)at least ten
B)five or fewer
C)the ideal number depends on the situation
D)at least one employee representing every department or division
12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Oral Presentations
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28252
Sample Questions
Q1) Which sentence from your presentation to Gillespie Homes' suppliers is the best example of a verbal signpost?
A)We've talked about how to access the online proposal form. Now let's talk about how to enter information in the form.
B)When you complete the new form, please be sure to identify your product or service with the appropriate code, found on the back of the form. When complete, submit the form to me at the email address below.
C)The former version of our proposal, which we used from 1998 until last year, did not provide us with sufficient information on which to base our purchasing decisions.
D)I hope to simplify and clarify our new proposal procedure by taking you step-by-step through the process of completing and submitting a proposal.
Q2) Good speakers provide ______________________ ______________________ (two words) to indicate when they are previewing, summarizing, or switching directions.
Q3) One of the best ways to avoid stage fright is to know your subject thoroughly. A)True B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: The Job Search, Résumés, and Cover Letters
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28253
Sample Questions
Q1) Sarah has decided to use a wide variety of electronic resources to increase her chances of finding a suitable position. According to your text, which of the following will probably be the most effective strategy?
A)She creates a LinkedIn account to make connections with potential employers and other people in her chosen career.
B)She checks the job openings listed on individual company Web sites.
C)She creates her own Web site so that employers can find her.
D)She has checked the listings on Workopolis and has signed up for its free bi-weekly newsletter offering advice to job-seekers.
Q2) Sarah wants to use her résumé for three different purposes: she wants to be able to submit it to recruiters in printed form, she wants recruiters to be able to transfer it easily to a company's electronic résumé database, and she wants to be able to e-mail it and post it online. What will Sarah most likely have to do?
A)Save three different versions of the same résumé.
B)Write three different résumés from scratch.
C)Use the same font and formatting for all three purposes.
D)Create one version of her résumé to use for all three situations.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Interviews and Follow-Up
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/28254
Sample Questions
Q1) _________________ interviews are often conducted to decide which applicants to bring in for face-to-face interviews.
Q2) Which strategy would likely be most effective in a job interview?
A)Ask questions politely throughout the interview if and when they come to mind.
B)Ask your own questions only when an interviewer specifically invites them.
C)Show your excitement about the job by asking many questions immediately.
D)Answer the interviewer's questions but refrain from asking your own.
Q3) _________________ interviews are meant to test a candidate's reactions to rapid-fire questions from many directions.
Q4) Which of the following will probably be most helpful in preparing for a job interview?
A)Check out and, if necessary, clean up any online information that an employer might perceive as negative.
B)Research the target company only if it is a large one; you likely won't find useful information about a small company.
C)Avoid preparing and rehearsing personal success stories because most interviewers don't respond well to arrogant candidates.
D)Practise avoiding or deflecting questions about problem areas on your résumé.
To view all questions and flashcards with answers, click on the resource link above. Page 15