Communication Studies
Mock Exam
Course Introduction
Communication Studies explores the processes, theories, and practices involved in human communication across various contexts such as interpersonal, group, organizational, and mass media. This course examines how messages are created, transmitted, received, and interpreted, highlighting the role of culture, language, and technology in shaping communication. Students learn to analyze interactions, develop effective communication skills, and critically assess media influence in society, preparing them for diverse professional settings and enhancing their understanding of the complexities of human interaction.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
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14 Chapters
349 Verified Questions
349 Flashcards
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Chapter 1: Communication and Ethics
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22336
Sample Questions
Q1) Senders are often referred to as decoders.
A)True
B)False
Answer: False
Q2) Explain the difference between the One-Way Model,the Circular Model,and the Transaction Model of Communication
Answer: Each model gets increasingly more complex and more sophisticated in its explanation of how communication works.
*The One-Way model is the simplest.Communication is a linear process going from person A to person B.
*The Circular Model seems communication as an interactive process that includes some feedback,but sees the process as a step-by-step process
*The Transaction model sees communication as simultaneous,transactional process that includes environmental influences.
Q3) There are three basic communication codes: language,paralanguage,and nonverbal.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Organizations in the Workplace
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) A systems/contingency manager might say the following: "Regardless of what other managers may say,there is no single best way to manage - any model could be successful."
A)True
B)False
Answer: True
Q2) Which of the following is a characteristic of communication in a Transformational organization?
A)Most virtual organization communication occurs electronically.
B)Employees at all levels must be able to communicate well.
C)The working environment is inflexible and informal communication is discouraged.
D)There's a team-oriented,or participative,approach to employee-management relationships.
Answer: A
Q3) THEORY X does not apply to physiological and safety needs of the hierarchy.
A)True
B)False
Answer: False
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Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Low context cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.
A)True
B)False
Answer: False
Q2) Dominant style communicators feel more comfortable working with things than with people.
A)True
B)False Answer: False
Q3) C-type conflict is relational and can side-track a team.
A)True
B)False Answer: False
Q4) Which style communicator solves conflict by smoothing over it?
A)Private
B)Dominant
C)Sociable
D)Open Answer: C
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Chapter 4: Effective Listening
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25 Flashcards
Source URL: https://quizplus.com/quiz/22339
Sample Questions
Q1) Global organizations have useful listening tips,such as:
A)Avoid humor because it doesn't translate well.
B)Avoid making personal comments and be non-committal about others' ideas.
C)Lear to tolerate ambiguity and listen to differing viewpoints.
D)Concentrate more on persuasion than on gathering and sharing information.
Q2) The text identifies several guidelines for improving listening skills.Name three of these,and then name one of the payoffs of effective listening.
Q3) Which of the following is a possible sign of poor listening?
A)Finding out about events from others or via memo rather than through normal channels
B)Oral communication replaces most written communication
C)Never breaking the chain of command.
D)Never being asked to repeat information
Q4) Which of the following are causes of poor listening?
A)Nonverbal barriers
B)Semantic barriers
C)Sensing barriers
D)Responding barriers
Q5) Describe the millennial customer.How has technology influenced these customers?
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Chapter 5: Nonverbal Communication
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22340
Sample Questions
Q1) When a person is trying to control the flow of a conversation,that is done through the use of
A)Emblems
B)Adaptors
C)Illustrators
D)Regulators
Q2) Compare the relationship between culture and nonverbal communication in terms of technical,formal,and informal culture.What are the major differences of each,how is each level learned or taught in the culture,and how flexible are the rules?
Q3) Clothing and personal appearance can be found in which category of nonverbal communication?
A)Objectives
B)Haptics
C)Chronemics
D)Proxemics
Q4) Of the three cultural levels: technical,formal,and informal,which level is most prominent in business?
Q5) Discuss the steps to take to improve your nonverbal skills by building effective habits
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Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
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25 Flashcards
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Sample Questions
Q1) Whether a behavior is considered sexual harassment depends on the intentions of the harasser.
A)True
B)False
Q2) All of these stories are true stories shared in your text about people who were fired from their job because of something they posted on social media.Which of these stories is not true?
A)An administrative assistant who complained on his personal blog that he was asked to contribute to a birthday card for a manager he disliked.
B)A new Google employee commented online about Google's health benefits and compared them unfavorably to Microsoft
C)An Amazon employee commented on Facebook that their holiday toy prices were inflated in November and December.
D)A high level executive commented about company matters on his Facebook profile.
Q3) If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.
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8
Chapter 7: Basic Information for All Types of Interviews
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Sample Questions
Q1) When the interview involves conflict and its resolution,that is called
A)Grievance interview
B)Informational interview
C)Performance interview
D)Interrogation interview
Q2) A job interview by telephone could take as long as an hour,but most Skype interviews are much shorter.
A)True
B)False
Q3) In a group interview,interviewees should
A)Always try to speak first so that they will be seen as participatory
B)Speak only to the interviewer who asked the question and ignore the group.
C)Be prepared for confusion and noise and don't rush your answers or feel pressured.
D)Make your answers detailed and speak as often as possible.
Q4) All interviews are organized around three phases: the opening phase,the question-response phase,and the closing phase.
A)True
B)False
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9
Chapter 8: The Employment Interview
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Sample Questions
Q1) The interviewee has a responsibility to be prepared to ask questions during an interview
A)True
B)False
Q2) Interviewees prefer that interviewers do all of the following except:
A)Show high levels of nonverbal immediacy
B)Listen to interviewee answers and limit the number of interruptions
C)Conduct the interview in an informal way in a busy work area.
D)Ask open questions and allow sufficient time to answer them.
Q3) If an interviewer has low self-esteem and feels threatened by the interviewee,then the interviewee may find himself/herself in a(n):
A)Hostile or stress interview.
B)Non-structured interview.
C)Structured interview.
D)Group interview.
Q4) Conventional paper resumes are organized in one of three basic ways.What are they and when should each be used?
Q5) What are the three phases of an interview and what should happen in each phase?
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Chapter 9: Small-Group Communication and Problem Solving
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25 Flashcards
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Sample Questions
Q1) Small group communication works best when groups are no greater than:
A)Eight people
B)Twelve people
C)Ten people
D)Fifteen people
Q2) A major electronics firm holds various committee meetings to improve employee morale. However,upper management discovers that one group always delivers quick decisions,agrees with the leader's opinions,and does not thoroughly consider the feasibility of the solutions.This group most likely exhibits
A)Poor leadership
B)Low morale
C)Groupthink
D)Poor organization
Q3) Which of the following meets the requirements for a small group?
A)Four employees discussing ways to encourage the boss to give a Christmas bonus
B)Three people sitting in an office waiting to be interviewed for a position.
C)Five personal assistants typing papers for their boss.
D)Four people discussing the weather while sitting on a park bench waiting for a bus.
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Chapter 10: Participation and Leadership in Teams
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Sample Questions
Q1) When managing face-to-face meetings,a leader should do all of the following except:
A)Start and end meetings on time.
B)Personally take the meeting minutes or notes
C)Use a variety of questions.
D)Listen carefully to all comments,even when you don't personally agree.
Q2) This approach to leadership is a charismatic leadership style that inspires and motivates people to do more than they would normally do.
A)Situational contingency.
B)Transformational.
C)Normative decision.
D)Servant leadership.
Q3) There are five personality characteristics often referred to as the "Big Five" personality factors considered important in successful teams.Which of the following is NOT one of the "Big Five?"
A)Extroversion
B)Agreeableness
C)Emotional Stability
D)Reflexivity
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Page 12
Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
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Sample Questions
Q1) Oral reports usually are longer than oral briefings and are more formal
A)True
B)False
Q2) This audience type has a short attention span and are present against their will
A)Neutral audience
B)Hostile audience
C)Uninterested audience
D)Friendly audience
Q3) A speech titled "The Benefits of Yoga" includes the following main points: I.Yoga increases flexibility II.Yoga benefits circulatory and cardio health.III.Yoga protects your posture and spine.IV.Yoga boost immunity.This is an example of what type of organization pattern?
A)Chronological
B)Causal
C)Topical
D)Spatial
Q4) Blogs as a research tool should be approached with caution because they tend to be more editorial than factual
A)True
B)False
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Chapter 12: Verbal and Visual Supporting Materials
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Sample Questions
Q1) Graphic visual aids improve listener memory.
A)True
B)False
Q2) How do visual aids improve audience recall and memory? Describe the multimedia principle and the contiguity principle and explain how they work.
Q3) Objects are used more than any other visual aid.
A)True
B)False
Q4) What type of support is the following? "Generalized anxiety disorder is an unrealistic or excessive worry about some life circumstance that persists for six months or longer.This is often accompanied by difficulty concentrating,trouble sleeping,irritability,palpitations,or a general feeling of being keyed up."
A)Example
B)Explanation
C)Illustration
D)Literal comparison
Q5) Discuss some tips for preparing and using effective PowerPoint presentations.
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Page 14
Chapter 13: Persuasive Presentations: Individual or Team
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Sample Questions
Q1) Which of the following statements about the application of evidence and logic is true?
A)Listeners can easily distinguish between low quality and high quality evidence.
B)Low ability listeners tend to be persuaded by a large amount of evidence,regardless of how good it is.
C)Evidence that is familiar is more persuasive than new evidence.
D)When giving evidence,you don't need to name the source unless the audience already knows and trusts the source.
Q2) An astronaut from NASA was asked to speak to a college group concerning the need for continued space exploration.None of the college students had any strong viewpoints concerning the subject.Which of the following guidelines should the astronaut follow?
A)Present only one side of the argument.
B)Present both sides of the argument.
C)Give an unbiased view of both sides and allow the audience members to decide for themselves.
D)Present evidence but don't cite sources.
Q3) List the preparation steps (in order)in developing a persuasive presentation.
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Chapter 14: Written Communication
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Sample Questions
Q1) What role does an outline play in planning an informative report? What are some guidelines for producing effective outlines?
Q2) Why use narrations? What are the two things that need to be included in an effective narration?
Q3) In writing follow-up letters,do not express disappointment at not receiving the job.
A)True
B)False
Q4) Ineffective writers often
A)Leave off the introduction and conclusion
B)Are too brief
C)Imagine they are writing to an actual person,instead of a generic audience
D)Leave too much white space on the page
Q5) To minimize tone problems in email,it is recommended that we
A)Avoid short email
B)Avoid long email
C)Keep it light and fun,not stiff
D)Use a variety of fun looking fonts
Q6) What delivery skills are necessary to making great videos?
Q7) The best written communication performs several functions.What are they?
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