Communication Studies Exam Bank
Course Introduction
Communication Studies explores the processes and effects of human communication in various contexts, including interpersonal, group, organizational, and mass media. The course examines theories and models that explain how messages are constructed, delivered, received, and interpreted, considering cultural, social, and technological influences. Students develop critical thinking and effective communication skills through analysis of verbal and nonverbal interactions, media literacy, and practical applications in presentations, writing, and digital communication platforms. The course prepares students to understand and navigate the complexities of communication in personal, academic, and professional settings.
Recommended Textbook COMM3 3rd Edition by Rudolph F. Verderber
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18 Chapters
624 Verified Questions
624 Flashcards
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Page 2
Chapter 1: Communication Perspectives
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/43190
Sample Questions
Q1) As Jones tells about his trip to the Grand Canyon, he notices Janet and Mark rolling their eyes. The information Jones is receiving is known as _________________.
A) noise
B) decoding
C) encoding
D) feedback
E) channels
Answer: D
Q2) Synchronicity is the extent to which a channel allows you to get immediate feedback.
A)True
B)False
Answer: True
Q3) Define three aspects of communication contexts and discuss how each affects interpersonal communication.
Answer: Answer not provided.
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Page 3
Chapter 2: Perception of Self and Others
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) Which of these statements accurately reflects stereotypes?
A) Stereotypes are always negative.
B) Stereotypes are generalizations based on ideas about a group, not specific aspects of an individual.
C) Stereotypes are negative actions towards others.
D) Stereotypes are usually not harmful.
Answer: B
Q2) Our brains attempt to simplify complex information so that we can process it quicker and easier.
A)True
B)False
Answer: True
Q3) When we encounter people for the first time, we often try to gain more information about them to help make ourselves feel more comfortable. This process is called ____
A) implicit personality theories
B) halo effects
C) discrimination
D) uncertainty reduction
Answer: D
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Page 4
Chapter 3: Intercultural Communication
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Intercultural empathy is ____________________________.
A) feeling sympathy with someone's culture
B) the power that a listener has over a speaker.
C) being careful to avoid the risk of hurting the other person
D) imagining yourself in the other person's cultural world so as to experience what he or she is experiencing
Essay
Answer: D
Q2) When Elizabeth moved from New York to Savannah, Georgia, she had a hard time adjusting to the slower pace, to people opening doors for her, and to people calling her ma'am. She felt that what others intended as friendly gestures invaded her personal space. Elizabeth experienced ____
A) culture shock
B) low power distance
C) high uncertainty avoidance
D) low context
Answer: A
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Page 5
Chapter 4: Verbal Messages
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) Concrete words are sense-related. We use concrete words to describe what we can see, smell, touch, hear, or taste.
A)True
B)False
Q2) When John was showing his mom how to use her new smartphone, he walked her through it slowly, using idioms and metaphors that she could understand without relying too heavily on jargon. John was ____
A) using specific language
B) using concrete language
C) using familiar language
D) using descriptive details
Q3) A language changes when _________________________.
A) new words are invented.
B) existing words are abandoned
C) aspects of multiple languages blend together
D) all of these
Q4) We use language to label, compare, and define.
A)True
B)False
Q5) Describe various methods that you could use to improve your language skills.
Page 6
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Chapter 5: Nonverbal Messages
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) _______________ is the sound of a person's voice that distinguishes it from others.
A) intonation
B) voice quality
C) acoustic space
D) none of these
Q2) Identify and discuss some challenges that individuals from various cultures may have to face when focusing on nonverbal communication behaviors. Explain how these individuals might apply the tips for interpreting nonverbal messages to improve their chances of successful communication.
Q3) Body art includes all except the following:
A) scarification
B) body painting
C) tattooing
D) all of these examples are examples of body art
Q4) What of the following statements is true about nonverbal messages?
A) Nonverbal messages occur less often than verbal messages.
B) Nonverbal messages are more emotionally powerful than verbal messages.
C) Nonverbal messages are less trustworthy than verbal messages.
D) Nonverbal messages are less important than verbal messages.
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Chapter 6: Listening
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Nikki comes to class early, sits in her preferred chair, and arranges her notebook and pens. She looks up at her teacher and waits for the lesson to begin. Nikki is
A) avoiding distractions
B) getting physically ready to listen
C) observe nonverbal cues
D) resisting interrupting
Q2) Note-taking is most effective in which of the following contexts?
A) Deciding what kind of bread to buy at the supermarket
B) Absorbing information from a lecture
C) Understanding the procedure for getting on a bus
D) Meeting new people at a conference
Q3) To improve listening performance in conversation and in group communication
A) you should completely make the shift from speaker to listener
B) you should rehearse what you want to say as the other person speaks
C) you should concentrate by looking at the other person's chin
D) stop listening if what a person says violates your values
Q4) Discuss three methods used during the understanding stage and explain how they may improve one's listening ability.
Page 8
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Chapter 7: Interpersonal Relationships
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Your Johari window is not fixed; it will change over time to reflect changes in your relationships.
A)True
B)False
Q2) To successfully terminate a relationship, we should ___________________________________.
A) avoid the other person
B) spend less and less time together until we don't see each other C) be direct, open, and honest
D) persuade the other person to withdraw from the relationship
Q3) The relationship stage characterized by keeping a relationship operating smoothly and satisfactorily is _____________________.
A) coming together
B) maintaining C) circumscribing D) reframing
Q4) Define the four panes of the Johari window. Describe your own Johari window, and explain how it is different in a relationship with a family member compared with a relationship with a classmate.
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Chapter 8: Interpersonal Communication
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) ___________________ is attacking others' self-concept and/or expressing personal hostility toward others to inflict psychological pain.
A) aggressive behavior
B) passive behavior
C) passive-aggressive behavior
D) assertive behavior
Q2) The use of passive behavior that neglects your own needs in favor of satisfying others' needs is called
A) avoiding
B) accommodating
C) collaborating
D) compromising
Q3) When Jill tells Meg, "I get aggravated when you refuse to tell me what you are thinking," Jill's behavior is an example of _____________.
A) withholding feelings
B) displaying feelings
C) describing feelings
D) none of these
Q4) Why is it important to follow the guidelines of self-disclosure?
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Chapter 9: Communicating in Groups
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42 Verified Questions
42 Flashcards
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Sample Questions
Q1) Synergy is
A) the combination of factual factors that create less energy than was initially predicted
B) the multiplying force of a group of individuals working together.
C) the contextual situation that allows for group dynamics
D) an over-reliance on group norms
Q2) Your book identifies six characteristics of healthy groups. Briefly describe a group you have been part of that you think is a healthy group. Using at least three of the characteristics (and providing an example of each), explain why you think this group is/was healthy.
Q3) A ____ family is one in which each family member provides input on a decision, but one person makes the final decision.
A) consensual
B) protective
C) pluralistic
D) laissez-faire
Q4) Group norms can be counterproductive.
A)True
B)False
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Chapter 10: Group Leadership and Problem Solving
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Phil is a participant in a meeting. During the meeting, he believes an idea is not being fully explored, and he says, "I think we need to consider this point more. What about ..." and offers another perspective. Phil is __________________.
A) playing devil's advocate
B) being ineffective
C) performing a supportive role
D) monitoring his contributions
Q2) Those who provide content for discussion are called information or opinion givers. A)True
B)False
Q3) Which of the following statement about maintenance roles is accurate?
A) They are less important than task roles.
B) They should be assigned by the leader.
C) They help the group develop and maintain cohesion, commitment, and positive working relationships.
D) They are less prevalent in work groups than other kinds of groups.
Q4) Identify and explain three of the five shared leadership responsibilities discussed in your text.
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12
Chapter 11: Topic Selection and Development
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Exigence is ______________________________________.
A) the process of selecting a topic
B) the reason a speech needs to be given
C) the conclusion of a speech
D) none of these
Q2) The key to preparing oral footnotes is to _____________________.
A) acknowledge the sources of the information you use in your speeches
B) offer enough credentials to enhance the credibility of the information you are citing
C) include enough information for listeners to access the sources themselves
D) all of these
Q3) When you want to get the opinion of a large number of people on a topic, ________________________.
A) conduct an interview
B) conduct a survey
C) look for library sources
D) look for newspaper articles
Q4) Identify and describe four of the eight types of secondary sources described in the text.
Q5) Discuss the positive and negative aspects of using quotations within a speech.
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Chapter 12: Organizing Your Speech
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Usually, the difference between a five-minute speech and a 25-minute speech with the same speech goal is _____________________.
A) the number of main points
B) the complexity of the speech topic
C) the extent to which main points are developed
D) the clarity of the thesis statement
Q2) One of the goals of the introduction is to establish credibility.
A)True
B)False
Q3) Which of the following is NOT a method of organizing the main points of a speech?
A) topic order
B) alphabetical order
C) time order
D) logical reasons order
Q4) The first part of the speech you should plan is the _________________.
A) introduction
B) body
C) conclusion
D) it doesn't matter
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Chapter 13: Presentational Aids
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) It is more difficult to read text that combines uppercase and lowercase letters than that which uses all capital letters.
A)True
B)False
Q2) You are ready to give a speech, and you can't wait to show off your computer slideshow. However, when you arrive in the classroom, you discover the computer you were planning to use in class to show your slideshow is broken. What could you have done to prevent this scenario? Discuss two other presentational aids you could still include in your speech. Compare and contrast the pros and cons of these alternative visual aids with the benefits and drawbacks of computer-mediated technology.
Q3) The problem with handouts is that they __________________________.
A) are not cost effective
B) can distract the audience away from your speech
C) make a lot of noise
D) require that the audience knows how to read
Q4) You shouldn't use an aid if you would have trouble transporting it to the speech site.
A)True
B)False
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Page 15
Chapter 14: Language
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) Give an example for each of the nine rhetorical figures and structures of speech discussed in the text (simile, metaphor, analogy, alliteration, assonance, onomatopoeia, personification, repetition, and antithesis).
Q2) A speaker using the strategy of proximity in a speech on economic hardships might
A)show how it affects every listener's "own back yard"
B)show how it affects every listener today
C)show how it affects every listener's bank account
D)show how it affects everyone physically
Q3) ___________________ is a direct comparison of dissimilar things.
A)Analogy
B)Repetition
C)Simile
D)Metaphor
Q4) Which of the following is a valid reason not to establish credibility?
A)Your topic is too important to waste time on credibility.
B)You are a widely known expert in the field.
C)You received a formal introduction.
D)You don't have any credibility on the topic.
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Page 16
Chapter 15: Delivery
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Passing around materials that an audience can see and hold ______________________________.
A) should be done after the speech
B) it always helpful in holding attention
C) should never be done
D) is best when you too many aids to show from up front during the speech
E) will take a lot of pressure off you as a speaker
Q2) When using speaking notes, which of these should you do?
A) Type the entire text of your speech and paste it onto notecards.
B) Use three standard sheets of paper per minute of your speech.
C) Practice primarily with your entire speech outline and switch to speaking notes only for the official presentation.
D) Use the fewest words possible to guide you.
Q3) Visualizing a successful speaking experience is not considered useful.
A)True
B)False
Q4) Your attire will not affect your speech one way or another.
A)True
B)False
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Chapter 16: Informative Speaking
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) An informative speech about the effects of the women's movement on how women are portrayed in popular movies is an expository speech that explains
A) a theory, principle, or law
B) historical events and forces
C) political, economic, social, or religious influences
D) a creative work
Q2) If in your informative speech on the Hope diamond you explained the size, shape, weight, and color of the diamond, you would be using a ___________________.
A) comparison and contrast
B) definition
C) narration
D) description
Q3) In a process speech you should ________________________.
A) be vague so that your audience stays interested
B) avoid visual aids because they are distracting
C) include precise, step-by-step instructions
D) always include a demonstration
Q4) What four guidelines that should be followed to build creativity?
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Chapter 17: Persuasive Speaking
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34 Verified Questions
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Sample Questions
Q1) If you support the point that Colorado ski resort towns have been seeing an increase in wildlife habitat loss with the argument that "There have been increased reporting of bear and deer in the downtown area," you would be
A) arguing from analogy
B) arguing from causation
C) arguing from example
D) arguing from sign
Q2) If you noticed that your grades started going up after you started a protein shake regimen, and you suggested to a friend that you think protein shakes have made you smarter, you might be committing a fallacy of
A) hasty generalization
B) false cause
C) ad hominem argument
D) this is not a fallacy
Q3) Describe the differences between inductive and deductive reasoning, and give an example of each.
Q4) What are the specific strategies you will use to adapt to the three different attitude categories your audience may fall into (opposed, no opinion, in favor)?
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19
Chapter 18: Appendix- Interviewing
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Sample Questions
Q1) Which of the following is not an appropriate interview follow-up action?
A) self-assessing your performance
B) requesting feedback on your performance if you do not get the job
C) writing a thank-you note
D) requesting information on other candidates if you do not get the job
Q2) Interviews are highly structured, meaning ________________________________.
A) the questions to be asked are determined ahead of time
B) they involve only facts, not opinions
C) they are the most formal kind of communication
D) they involve both verbal and nonverbal communication
Q3) "What are your plans for the company now that you've gained so much publicity?" is an example of a(n) ________________.
A) open-ended question
B) follow-up question
C) leading question
D) closed-ended question
Q4) It is inappropriate to discuss salary or benefits during an interview.
A)True
B)False
Q5) Describe the steps in developing an interview protocol.
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