Communication Skills
Test Questions
Course Introduction
Communication Skills is a foundational course designed to enhance students abilities to express ideas clearly and effectively in both written and oral formats. The course covers key topics such as active listening, verbal and nonverbal communication, public speaking, group discussions, and effective presentation techniques. Through practical exercises, interactive discussions, and real-world scenarios, students will develop confidence and proficiency in conveying messages, interpreting information, and adapting communication styles to diverse audiences and contexts. The skills acquired in this course are essential for academic success, professional development, and interpersonal relationships.
Recommended Textbook
Communication Principles for a Lifetime 5th Edition by Steven A. Beebe
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15 Chapters
1337 Verified Questions
1337 Flashcards
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Page 2
Chapter 1: Foundations of Human Communication
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Sample Questions
Q1) In a well-developed essay,explain why it is useful to study interpersonal communication.Use examples taken from the life of a typical college student to illustrate the points you make.
Answer: Studying interpersonal communication may help you improve your relationships with family,friends,and colleagues,and improve your own physical and mental health.The communication of our family helps to shape our self-concept and influences how we interact with others.If our parents have been patient and supportive,we will likely have a positive self-concept and treat others with patience and support.Outside of our family,developing friendships and loving relationships with others is a major source of satisfaction and happiness for the individual.Friends and lovers can help us weather stressful situations and provide guidance in times of decision.Being able to establish supportive and caring relationships with others is vital to our overall well-being.Even though we do not always have a choice in our professional relationships,we can help to improve those relationships to make our jobs easier.Effective interpersonal communication can help us manage conflict,improve problem solving,and generate a less stressful environment.We also know that loneliness can have disastrous effects on a person's health.People who feel alone and alienated are more prone to stress related diseases,depression,and even death.Strong relationships with caring partners can improve one's physical and mental health.
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Chapter 2: Self Awareness and Communication
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Sample Questions
Q1) _____ are components of self-concept that are expressed in terms of true or false. Answer: beliefs
Q2) The idea that what we believe will occur in the future is likely to come true because we believe it will come true is called_____.
A) social comparison
B) self-expectation
C) self-consciousness
D) self-fulfilling prophecy
Answer: D
Q3) According to Maslow's framework on the process of becoming self-aware,a person whose communication skills are effective and are second nature is working at which level?
A) Unconscious incompetence
B) Conscious incompetence
C) Conscious competence
D) Unconscious competence
Answer: D
Q4) _____ are components of self-concept that are expressed in terms of good or bad. Answer: Values
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Chapter 3: Understanding Verbal Messages
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Sample Questions
Q1) The Sapir-Whorf Hypothesis maintains that our thoughts are rooted in and controlled by language.
A)True
B)False
Answer: True
Q2) Discuss why it is better to solve problems than to control others.
Answer: When we control another person,we tend to limit their options.This can cause defensiveness.When we work to solve problems,we use supportive communication to help the other person arrive at his or her own solutions to the problems.Thus,we are better able to avoid negative,defensive communication and resentment.
Q3) Polarization is the tendency to describe something in terms of the middle ground.
A)True
B)False
Answer: False
Q4) Meanings reside in words.
A)True
B)False
Answer: False
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Chapter 4: Understanding Nonverbal Messages
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Sample Questions
Q1) Richard woke up late on the day of the interview for his "dream job." He hurried to get dressed and to arrive at the interview site on time.Once he arrived,he realized that his socks did not match,he had put on a wrinkled shirt instead of the one he had dry cleaned and pressed for the interview,and his tie did not complement his outfit.Richard was uncomfortable about his appearance,did not do well in the interview,and was not offered the position.Other than tardiness,with what issue(s)was Richard dealing?
A) Height is a desirable trait in some leaders.
B) Artifacts affect how we feel about ourselves and how we are perceived by others.
C) The growing trend to require uniforms in schools.
D) Artifacts convey a sense of one's culture.
Q2) List and discuss the four reasons for studying nonverbal communication.
Q3) How far a speaker is away from an audience is known as _____ space.
Q4) As her student places his hand on her shoulder,Professor Wilson feels that the touch is inappropriate and violates her
A) readiness for friendship.
B) touch ethic.
C) territorial marker.
D) public space.
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Chapter 5: Listening and Responding
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Sample Questions
Q1) What are the four guidelines for responding with empathy?
Q2) Which of the following statements is true of active listeners?
A) They are engaged in listening with their minds and their hearts.
B) They are constantly thinking of an appropriate response.
C) They do most of the talking.
D) They offer nonverbal feedback.
Q3) Summarize three differences between the masculine and feminine listening styles discussed in your book.
Q4) Listening to evaluate includes assessing the validity and reliability of the information one hears.
A)True
B)False
Q5) Briefly explain receiver apprehension.
Q6) Briefly describe differences between listening and hearing?
Q7) Responding to messages is considered to be part of the listening process.
A)True
B)False
Q8) Briefly explain meta-messages and provide an example of one.
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Q9) Identify and explain the three steps of the process for improving your listening.
Chapter 6: Adapting to Others: Diversity and Communication
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Sample Questions
Q1) Define self-talk.How can it help you to become more mindful?
Q2) What is meant by social decentering?
Q3) Greg's new job required that he make a sales presentation in Korea.When he arrived,he was stressed due to the differences in language,customs,and food.How would you best describe what Greg was feeling?
A) Globalization
B) Culture shock
C) Difference in worldviews
D) Exposure to co-cultures
Q4) What is globalization? How is it affecting our ability to communicate?
Q5) According to Hofstede's research,which of the following is a characteristic of a culture that has a high level of uncertainty avoidance?
A) People have relaxed,informal expectations of others.
B) Ambiguity is valued.
C) Elaborate codes of conduct are enforced.
D) People don't mind not knowing what is going to happen next.
Q6) _____ cultures are those that value relationships,caring for the less fortunate,and do not value traditional male and female roles.
Q7) Briefly explain what problems exist when we practice ethnocentrism.
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Chapter 7: Understanding Interpersonal Communication
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Sample Questions
Q1) According to the definition given in your book,which of the following situations would be classified as interpersonal communication?
A) The usher at the theatre looks at your tickets then points to the center aisle.
B) You and your roommate are discussing a movie you just watched.
C) You call the weather line to find out the forecast.
D) You present your project to your history class.
Q2) The notion of "quality" of our communication implies that we treat the other person as a unique human being rather than as a role.
A)True
B)False
Q3) Darin saw his cousin,Malika,talking to a girl he had been interested in.Later,he asked Malika if the girl was involved in a relationship with anyone.What type of strategy was Darin using to gather information about the girl?
A) Passive
B) Active
C) Interactive
D) Strategic
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Chapter 8: Enhancing Relationships
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Sample Questions
Q1) Managing conflict means preventing it from occurring.
A)True
B)False
Q2) People who use blame as a strategy for winning a conflict are using which conflict style?
A) Nonconfrontational
B) Constructive
C) Cooperative
D) Confrontational
Q3) Explain irresolvable or intractable conflict.
Q4) When a relationship forms between dating partners after their romance terminates,it is called which of the following?
A) stagnation stage
B) initiation stage
C) FWBR stage
D) post-interaction stage
E) postdissolution relationship
Q5) When a participant in a conflict uses a style that views the conflict as a set of problems to be solved,rather than a competition,he/she is using a _____ style.
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Chapter 9: Understanding Group and Team Performance
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Sample Questions
Q1) The degree of attraction that members of a group feel toward one another and the group is _____.
Q2) Briefly describe primary and secondary tension.
Q3) According to your book,once a group deviate has been identified,group members tend to ignore that person and do not communicate with him or her.
A)True
B)False
Q4) Ian is a member of a smaller group of people within his group who formed a common bond among themselves.This smaller group is known as which of the following?
A) A wheel
B) A chain
C) A clique
D) A deviation
Q5) For a collection of people to be considered a group,individuals should have a sense of belonging to the group.
A)True
B)False
Q6) What are the characteristics of a small group?
Page 11
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Chapter 10: Enhancing Group and Team Performance
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Sample Questions
Q1) Which of the following is discussed as a cause of groupthink?
A) The group has assigned a Devil's advocate.
B) The group is using electronic brainstorming.
C) The group feels apathetic about the task.
D) The leader is keeping the group focused on the goal.
Q2) The force field analysis technique seeks to analyze a problem by determining the _____ forces,which are forces that enhance movement toward the goal,and _____ forces,which are forces that inhibit movement toward the goal.
Q3) Most meetings have one or more of the following three goals: (1)giving information, (2)discussing information,and (3)taking action.
A)True
B)False
Q4) When might it be appropriate to utilize an authoritarian leadership style with your group?
A) When you need input from all group members.
B) When there is a need for a quick,important decision.
C) When you have more than fifteen people in the group.
D) When you have an agenda.
Q5) _____ is the generation,application,combination,and extension of ideas.
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Chapter 11: Developing Your Presentation
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Sample Questions
Q1) Carmen is feeling anxious about her upcoming presentation.Her instructor has suggested that she practice some general relaxation techniques in addition to visualizing herself calmly preparing and delivering her presentation.What technique is Carmen using to manage her speaker anxiety?
A) Skills training
B) Cognitive restructuring
C) Systematic desensitization
D) Meditation
Q2) "At the end of my speech,the audience will know more about television." Explain what is wrong with this specific purpose,and the steps one should take to write a more appropriate purpose.Rewrite the specific purpose correctly.
Q3) The primary advantage of illustrations is _____.
A) they offer solid proof of the point you want to make
B) audiences enjoy listening to stories,so your speech is more interesting
C) you can just make up stories if you can't find other materials
D) they are the primary means of building speaker credibility
Q4) What the listeners should know or be able to do at the end of your speech is the _____ purpose.
Q5) A comparison between two similar things is a(n)_____.
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Chapter 12: Organizing and Outlining Your Presentation
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Sample Questions
Q1) It is a good idea for Enrique to include his purpose statement on his speaking notes.
A)True
B)False
Q2) The sense that a presentation is finished is called recency.
A)True
B)False
Q3) A speech that discusses the low percentage of voters turning out for the past local election and then moves on to suggest the possibility of Internet voting is using the organizational pattern of _____.
Q4) Do not refer back to the introduction in your conclusion;that only bores the audience.
A)True
B)False
Q5) According to the rules of subdivision,if you have an A on an outline,then you need a B.
A)True
B)False
Q6) What are nonverbal transitions?
Q7) Briefly explain the notion of credibility as it applies to public speaking.
Page 14
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Chapter 13: Delivering Your Presentation
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Sample Questions
Q1) What does your book recommend regarding vocal rate?
A) Maintain a constant,steady rate throughout you presentation.
B) Speak at a rate of 200 to 250 words per minute.
C) Vary your rate to add interest and emphasize key ideas.
D) Speaking slowly is preferable to speaking too fast.
Q2) The term inflection is defined as speech style common to an ethnic group or geographic region.
A)True
B)False
Q3) Bernadette was giving a speech on hybrid cars.She decided to use the small,color brochures she had from the car dealer for her presentation because they had excellent pictures of the vehicles.What problem might this present?
A) None.She can practice with her visual aids just as she would use them in the speech.
B) None.This is an effective method of showing the pictures.
C) She should use them because they are professionally prepared.
D) People in the audience will be distracted by passing the brochures around.
Q4) A __________is a collection of synonyms.
Q5) A speech style common to an ethnic group or geographical area is a _____.
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Chapter 14: Speaking to Inform
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Sample Questions
Q1) According to your book,most presentations about procedures begin with the word "what."
A)True
B)False
Q2) Why are speeches about idea more abstract than other types of informative speeches?
Q3) A word picture helps make your message more vivid and interesting by _____.
A) using concrete words
B) using words that the listener is familiar with
C) using words that appeal to the senses of sight,smell,taste,touch,or sound
D) using words that rhyme
Q4) "Pace your information flow" means to spread the details out in your speech,rather than presenting a large number of significant details all at once.
A)True
B)False
Q5) A speech that is about anything you can see or touch is a speech about an object.
A)True
B)False
Q6) When you add pauses to emphasize a point,you are reinforcing ideas _____ .
Page 16
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Chapter 15: Speaking to Persuade
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Sample Questions
Q1) Explain the elaboration likelihood model (ELM).
Q2) Using force to achieve your goal is called_____.
A) persuasion
B) coercion
C) ethos
D) logos
Q3) Explain what a speaker can do to enhance initial credibility,derived credibility,and terminal credibility.
Q4) _____ credibility is the impression of a speaker's believability based on what the speaker says and does during the speech.
Q5) What is cognitive dissonance? How might a speaker make use of it in a persuasive speech?
Q6) Using emotion may be referred to as_____.
A) ethos
B) pathos
C) logos
D) appeal to logic
Q7) A proposition advocating that something "should" be changed is a proposition of
Page 17
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