Communication Skills
Test Bank
Course Introduction
This course focuses on developing essential communication skills required for effective interaction in academic, professional, and social settings. Students will explore the fundamentals of verbal and nonverbal communication, active listening, public speaking, and group discussions. Emphasis is placed on honing written and oral communication, understanding audience dynamics, and using technology in communication processes. Through practical exercises, presentations, and critical feedback, learners will build confidence and competence in conveying ideas clearly and persuasively in diverse contexts.
Recommended Textbook
Interpersonal Communication 1st Edition by Teri Kwal Gamble
Available Study Resources on Quizplus
14 Chapters
784 Verified Questions
784 Flashcards
Source URL: https://quizplus.com/study-set/1059
Page 2
Chapter 1: Interpersonal Communication: A First Look
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20948
Sample Questions
Q1) Interpersonal communication involves understanding patterns of behavior, ___________ what others will do, and ______________ _______ for their actions as well as our own.
A) Predicting, providing reasons
B) Knowing, providing reasons
C) Understanding, predicting outcomes
D) None of the above
Answer: A
Q2) This kind of feedback enhances behavior in progress and serves as a reinforcing function, causing us to continue our behavior.
A) Negative
B) Positive
C) Internal
D) External
Answer: B
Q3) Our _____________ experiences are influencing our real-life experiences and relationships, and this reality is often sexier or more violent than real life.
Answer: Mediated
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: The Impact of Self-Concept
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20949
Sample Questions
Q1) Expression management occurs when you exercise control over your behavior in an effort to elicit the desired reaction.
A)True
B)False
Answer: False
Q2) Those in ____________ cultures value uniqueness and personal identity, while those in ___________________ culture place more emphasis on group goals.
A) Idiocentric; individualistic
B) Diversified; single
C) Collectivistic; individualistic
D) Individualistic; collectivistic
Answer: D
Q3) In an effort to learn more about ourselves, we use others as measuring sticks, and then we evaluate ourselves based on how we think we measure up to them. This is known as what theory?
Answer: Social Comparison Theory
Q4) How you see yourself in relation to ____________ guides and modifies your behavior.
Answer: Others
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Perception
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20950
Sample Questions
Q1) Perception is a consequence of which of the following?
A) Who we are
B) What we choose to see
C) Where we are
D) All of the above
Answer: D
Q2) Name the four constructs that make up our schemata.
Answer: Physical, interaction, role, psychological
Q3) When we direct our attention to some stimuli while choosing to ignore others, we demonstrate________ _________.
A) Selective exposure
B) Selective perception
C) Selective attention
D) Selective retention
Answer: B
Q4) Heavy television viewers are more likely to be fearful and to exaggerate the amount of violence in the world than are light viewers. This is an explanation of what theory?
Answer: Cultivation
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Listening
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20951
Sample Questions
Q1) When we indicate that we share another person's perception of a problem as important, we respond using what type of feedback?
Q2) Women are more likely to describe themselves as being empathic than are men.
A)True
B)False
Q3) We accomplish the following when offering supportive feedback:
A) We reduce the importance of the message
B) Reduce intensity of one's feelings
C) We wonder why the person is worrying about it
D) We pass judgment on whoever the person is talking about
Q4) This kind of feedback tends to keep us on guard, as we need to determine what purpose our feedback will serve before sending.
Q5) Women hope to retain power and control in a conversation, whereas men hope to relate to the emotional aspects of it.
A)True
B)False
Q6) The kind of feedback we offer and the content of the feedback we give another person is dependent on ___________________________.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Communicating with Words
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20952
Sample Questions
Q1) For Americans, a key function of speech is to prevent silence.
A)True
B)False
Q2) This "model" illustrates the relationship that exists among words, things, and thoughts.
A) Euphemisms
B) Triangle of meaning
C) Communication accommodation
D) Communication convergence
Q3) Fillers such as "um" and "uh" tend to negatively affect how others perceive our ____________ in a conversation.
A) Ability
B) Knowledge
C) Power
D) Interest
Q4) If we use language that has more than one interpretation, and it leaves both parties confused at the end of a conversation, we have just used what kind of language?
Q5) ________________ ________________ language disparages one's sex, age, race, or social class.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Nonverbal Communication
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20953
Sample Questions
Q1) These "relational icons" increase the expressiveness of written messages by revealing the user's physical or emotional state.
Q2) "Facecrime" is often associated with what popular novel?
A) The Great Gatsby
B) To Kill a Mockingbird
C) 1984
D) Johnny Tremain
Q3) Hammermesh asserts that attractive people make approximately $100,000 more over the course of their lifetimes than unattractive people.
A)True
B)False
Q4) There are many ways to determine how competent you are as a nonverbal communicator. Please share two ideas you find in the book, and explain one in detail.
Q5) Our pitch often does not change, regardless of the mood we are in when speaking. A)True
B)False
Q6) How are emblems and illustrators similar?
Q7) Name one way that males signal "interest" in a partner.
8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Conversations
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20954
Sample Questions
Q1) Which part of a conversation involves asking someone for input about a topic?
A) Greeting
B) Priming
C) Heart
D) Closing
Q2) The conversational maxims-relevancy, manner, quality, and quantity-are universal maxims used by all cultures.
A)True
B)False
Q3) Explain the analogy of "games and players" as it relates to having a conversation.
Q4) ______________ _________________ is its own reward, triggering the same sensations in the brain as food and money.
A) Self-perception
B) Self-talk
C) Self-disclosure
D) Self-assurance
Q5) Our culture influences our beliefs about the nature and value of conversation. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Emotions
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20955
Sample Questions
Q1) Our moods can affect our frame of mind and how we view others and our future.
A)True
B)False
Q2) Explain one way that cultural differences can affect the expression of emotion.
Q3) What generates our feelings, and how expressive we are at displaying or revealing them, is affected in part by ______________ and _____________ of culture.
Q4) Messages containing positive emotions are retweeted more frequently than other messages.
A)True
B)False
Q5) Monitoring our emotions is critical for developing self-worth.
A)True
B)False
Q6) By revealing how we feel, see things, and would like things to change, we take steps toward achieving more effective relational health.
A)True
B)False
Q7) Please explain how television viewing or Internet has an impact on our emotions.
Q8) How does Botox affect our ability to express emotions?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Trust and Deception
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20956
Sample Questions
Q1) While it does not mean condoning unkind actions, this is a manifestation of the personal control we have over our lives.
A) Trust
B) Forgiveness
C) Honesty
D) Interpersonal perception
Q2) _____________________ to another can help the other come to know you, understand you, and realize that he/she must also take a risk if a relationship based on mutual trust is to be developed.
Q3) Creating an interpersonal climate that reduces the change of rejection or betrayal that each of us fears is essential to foster the development of what kind of relationship?
Q4) Character-based sources of trust include integrity, consistency of behavior, and discretion.
A)True
B)False
Q5) _________________ feelings often impede the personalization of communication, which makes the satisfying conversation of self-disclosure difficult.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Power and Influence
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20957
Sample Questions
Q1) Each of our ___________ represents a predisposition to react positively or negatively toward others, ideas, things, or situations.
A) Attitudes
B) Feelings
C) Behaviors
D) Ideas
Q2) Beliefs are one's assessment of what is true or false, probable or improbable.
A)True
B)False
Q3) Once we share a culture, we share similar meanings.
A)True
B)False
Q4) The Internet is viewed as a power ______________; it can be both color- and gender-blind.
Q5) Few relationships imply some degree of reward power.
A)True
B)False
Q6) List at least three forces that influence our attitudes.
Q7) Individuals who grow up in cultures with _______ power distances learn not to question authority.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Conflict
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20958
Sample Questions
Q1) _______________ and _____________ play parts in hindering or helping conflict resolution.
A) Problem; solution
B) Males; females
C) Media; technology
D) Attitude; words
E) Position in society; salary
Q2) Interpersonal conflict is not based on interaction.
A)True
B)False
Q3) _________________ ________________ create a power imbalance by giving everyone more right than they give themselves, and __________ ________ create an imbalance by giving themselves more rights than others.
A) Assertive persons; nonassertive persons
B) Aggressive persons; nonaggressive persons
C) Nonassertive persons; aggressive persons
D) Aggressive persons; assertive persons
Q4) List one function of conflict and explain how using this approach is beneficial.
Q5) The choices you make when in conflict ultimately determines the conflict's
13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Relationship Dynamics
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20959
Sample Questions
Q1) What kind of media/TV shows typically portray men in a stereotypical fashion?
Q2) We like people whose behavior provides us with a maximum reward at minimum cost.
A)True
B)False
Q3) List two relationship turnoffs.
Q4) A wide array of social connections that to varying degrees meet your interpersonal needs is known as _____________.
A) Acquaintanceship
B) Relationship
C) Romance
D) Friendship
Q5) Why do you think that we often "fall" for someone who is very different from us?
Q6) In this culture, significant dating begins during college.
A) Japan
B) American
C) Saudi Arabia
D) England
Q7) We learn the gender roles we perform.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Intimacy and Distance in Relationships
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20960
Sample Questions
Q1) Metacommunication is important to a relationship's health.
A)True
B)False
Q2) This group tends to do little disclosing about themselves to others except those few people they are very close to.
A) Asian
B) United States
C) Japanese
D) Korean
E) Arabic
Q3) According to this theory, each partner needs to feel equally committed to preserving the relationship.
A) Johari Window
B) Social penetration
C) Equity
D) Balance
Q4) Disclosing personal information rarely carries risk.
A)True
B)False
Q5) What two key strategies can avoid an ugly scene when people break up?
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Relationships in Our Lives: Family, Work, and
Health-Related Contexts
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/20961
Sample Questions
Q1) This symptom of groupthink causes group members to interpret silence as agreement.
A) Mind guards
B) Self-censorship
C) Illusion of unanimity
D) Inherent morality
Q2) While we are shown in the working lives of these characters in media, it seems that their personal lives and friends loom as equally important.
A) Women
B) Men
C) Supervisors
D) Part-time workers
Q3) The ability to develop effective interpersonal relationships with practitioners can be health enhancing.
A)True
B)False
Q4) How does increased sharing of tasks by males and females correlate with increased disclosure and relationship maintenance?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Q5) Please explain at least two "lessons" you can learn from a family network map.