Communication Skills
Solved Exam Questions
Course Introduction
Communication Skills is a foundational course designed to enhance students' abilities in both interpersonal and professional communication. The course covers essential topics such as verbal and nonverbal communication, active listening, public speaking, effective writing, group discussion, and presentation skills. Emphasizing practical application, students will engage in exercises and activities to develop clarity, confidence, and adaptability in diverse communicative contexts. By the end of the course, students will be equipped to convey ideas more effectively, collaborate with others, and navigate various communication challenges in academic, social, and workplace settings.
Recommended Textbook Essentials of Human Communication 8th Edition by Joseph A. DeVito
Available Study Resources on Quizplus 14 Chapters
615 Verified Questions
615 Flashcards
Source URL: https://quizplus.com/study-set/817 Page 2
Chapter 1: The Essentials Of Human Communication
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/16212
Sample Questions
Q1) __________ communication is the general term used to describe communication from one source to Many receivers who may be scattered throughout the world. A)Mass
B) Intrapersonal
C) Public
D)Computer-mediated
Answer: A
Q2) During a department meeting,Antonio's boss was discussing the new software that will beImplemented in the department. Anthony was daydreaming about his upcoming vacation. We can assume that Anthony's boss's message to Anthony was distorted by __________ noise.
A) physical
B) psychological
C) semantic
D) physiological
Answer: B
Q3) The communication __________ is the vehicle or medium through which messages pass.
Answer: channel
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Perception Of Self And Others
Available Study Resources on Quizplus for this Chatper
46 Verified Questions
46 Flashcards
Source URL: https://quizplus.com/quiz/16213
Sample Questions
Q1) When Bill first began working at his new job,he began to disclose highly personal information to Others almost immediately,often making others uncomfortable. Which guideline for self-disclosure was Bill unaware of?
A)Consider the motivation.
B) Consider the appropriateness.
C) Consider the disclosures of the other person.
D)Consider any possible burdens.
Answer: B
Q2) Joe always told himself that he was lousy at athletics. When he tried to play soccer,he was not very Adept at it. This may be a result of the A) self-fulfilling prophecy.
B) dyadic effect.
C) primacy-recency effect.
D) fundamental attribution error.
Answer: A
Q3) The last stage of the perception process is memory.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Listening In Human Communication
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/16214
Sample Questions
Q1) Effective listeners are more likely to
A)emerge as group leaders.
B) be more aggressive communicators.
C) read less than poor listeners.
D)be good managers but poor salespeople.
Answer: A
Q2) Listening is a __________ process.
Answer: circular
Q3) Understanding means grasping both the thoughts that are expressed and the emotional tone that accompanies them.
A)True
B)False
Answer: True
Q4) Hearing and listening are essentially the same process.
A)True
B)False
Answer: False
Q5) During conversation,responses like "I see," "yes," and "uh-huh" are what nonverbal researchers call __________ cues.
Answer: backchanneling
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Verbal Messages
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16215
Sample Questions
Q1) A useful extensional device that can help you avoid ____________ is to end each statement,sometimes verbally,but always mentally,with an et cetera (etc.)
Q2) If a person is described as a "gay athlete" or "lesbian doctor," the description illustrates the linguistic prejudice of __________.
Q3) Mandatory retirement laws and age restrictions in certain occupations can be referred to as A)ageism.
B) allness.
C) institutional ageism.
D)bypassing.
Q4) When editing the company newsletter,Janet includes the anniversaries of all the traditionally married couples,but omits the anniversaries of the office's same-sex couples' commitment ceremonies. Janet's behavior can be described as A)sexist.
B) racist.
C) heterosexist. D)ageist.
Q5) There are two types of meanings: __________ and __________.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Nonverbal Messages
Available Study Resources on Quizplus for this Chatper
47 Verified Questions
47 Flashcards
Source URL: https://quizplus.com/quiz/16216
Sample Questions
Q1) emblem
A)making the okay sign instead of saying
B)smiling to convey or feign happiness
C)doodling during a boring meeting to keep from falling asleep
D)putting your briefcase in the seat next to you on a bus so no one will sit there
E)putting your trademark on your backpack
Q2) affect display
A)making the okay sign instead of saying B)smiling to convey or feign happiness
C)doodling during a boring meeting to keep from falling asleep
D)putting your briefcase in the seat next to you on a bus so no one will sit there
E)putting your trademark on your backpack
Q3) Hugo has a habit of being a "close talker," and this makes Barbara uncomfortable.To keep Hugo from invading her space,Barbara has started crossing her arms in front of her to keep Hugo at a more comfortable distance.Barbara's nonverbal actions are an example of a(n)__________-adaptor.
Q4) Temporal communication,or chronemics,concerns the study of __________.
Q5) Body piercing and tattoos are types of __________ communication.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Interpersonal Communication And Conversation
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/16217
Sample Questions
Q1) feedback
A)"Hi." "How are you?" "Hello, this is Maria."
B)"Haven't we met before?"
C)Emphasizes that most conversations are directed at achieving some goal.
D)This is immediately done in face-to-face conversations and in your response to a previous e-mail.
E)It often reveals how satisfied the persons were with the conversation.
Q2) In which of the following situations would the rules of society most likely govern the interaction?
A)a parent asking children about their homework assignments
B) a friend asking for a ride to school
C) strangers conversing with each other as they stand in line for tickets to a movie
D)coworkers talking over drinks after a hectic workday
Q3) Turn-requesting cues let the speaker know that you would like to say something and take a turn as speaker.
A)True
B)False
Q4) A __________ compliment is one that is NOT completely positive.
Q5) A __________ is a message of praise,flattery,or congratulations.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Interpersonal Relationships
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/16218
Sample Questions
Q1) "Birds of a feather flock together" and "opposites attract" both characterize one aspect of the __________ theory of interpersonal relationships.
Q2) During the involvement stage,your text messaging and Facebook interactions may intensify.
A)True
B)False
Q3) This type of work relationship occurs when an experienced individual is paired with a less Experienced individual,with the goal of helping the less experienced individual achieve his or her goals:
A)networking
B) mentoring
C) workplace romance
D)friendship of association
Q4) Families that are low in conformity and high in conversation are called __________ families.
A) consensual
B) protective
C) pluralistic
D) laissez-faire
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Managing Interpersonal Conflict
Available Study Resources on Quizplus for this Chatper
39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/16219
Sample Questions
Q1) In __________ cultures,conflicts are more likely to occur when people violated expected norms.
Q2) Minami,who comes from China,a collectivist culture,and Jason,who comes from an individualist culture,are working together on a class project.As they work together,they need to consider some generalizations regarding their cultural orientations toward conflict,such as:
A)Minami may tend to disagree with statements that might violate her individual norms.
B) Jason may tend to disagree with statements that violate group values.
C) Jason is more likely to engage in a conflict when a person violates expected norms.
D)Minami is more likely to engage in a conflict with a member of her own country than with Jason.
Q3) Amy and Dustin are arguing over who should have the final decision concerning where they will Spend the holidays.This scenario BEST exemplifies a __________ conflict.
A)relationship
B) content
C) inconsequential
D)social issues
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Small Group Communication
Available Study Resources on Quizplus for this Chatper
37 Verified Questions
37 Flashcards
Source URL: https://quizplus.com/quiz/16220
Sample Questions
Q1) Group norms are rules or standards identifying which behaviors are appropriate and inappropriate.
A)True
B)False
Q2) Which of the following is not typical of a team?
A)Teams are constructed for a specific purpose.
B) Team members' roles are interchangeable.
C) Team members all have the same goal.
D)Teams are generally content focused.
Q3) The encounter group or "sensitivity group" tries to foster members' abilities to deal effectively with other people.
A)True
B)False
Q4) Which of the following statements concerning teams is true?
A)Teams do not necessarily have specific purposes.
B) Team members have clearly defined roles.
C) Teams are always larger than small groups.
D)Team members can have different goals.
Q5) A small group is a relatively small number of individuals who share __________ and have __________.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Members And Leaders In Small Group Communication
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/16221
Sample Questions
Q1) In cultures with individualistic orientations,the group is likely to single out a member for praise or blame.
A)True
B)False
Q2) During weekly sales meetings,Annie makes a point to congratulate other members of the group for Their accomplishments of the week and make positive comments about others' ideas to increase sales.One of the roles Annie plays at these meetings is A)encourager.
B) opinion giver.
C) compromiser.
D)recognition seeker.
Q3) Tulie's general style of leadership is to tell everyone in his work group exactly what to do and how to Do it.Tulie's general style is best described as A)democratic.
B) authoritarian.
C) participating D)laissez-faire.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Public Speaking Preparation (Steps 1-6)
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16222
Sample Questions
Q1) Plan to cover a __________ topic in depth,rather than a __________ topic superficially.
Q2) All of the following are suggestions in our text for managing public speaking anxiety
EXCEPT:
A)Prepare and practice thoroughly.
B) Avoid chemical tension relievers.
C) See public speaking as a performance.
D)Think positively.
Q3) Which of the following activities will help you develop the main points for your speech?
A)Separate points that have a common focus.
B) Select points that are most relevant to your audience.
C) Use five or more main points.
D)Phrase each point in a different style.
Q4) Providing proof in the form of logical and motivational support is essential to persuasive speaking.
A)True
B)False
Q5) Integrate your sources of information into your speech by using an
To view all questions and flashcards with answers, click on the resource link above. Page 13
Q6) The thesis focuses on the message; the purpose focuses on the __________.
Chapter 12: Public Speaking Preparation And Delivery
(Steps 7-10)
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/16223
Sample Questions
Q1) Generally,speakers who maintain eye contact appear
A)less trustworthy than those who don't.
B) less concerned than those who don't.
C) more trustworthy than those who don't.
D)more distant than those who don't.
Q2) Alliteration is the use of extreme exaggeration.
A)True
B)False
Q3) If clarity is your goal,which of the following is appropriate when speaking?
A)Don't waste words.
B) Use idioms as much as possible.
C) Avoid high abstraction and use only low abstraction.
D)Avoid specific terms and numbers.
Q4) Using slang is one way to create immediacy with your audience.
A)True
B)False
Q5) Pronouncing the word "orator" as "or-RATE-or" instead of "OR-ruh-ter" is an example of the pronunciation problem of __________.
Page 14
Q6) __________ language generally contains more familiar terms than __________ language.
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 13: The Informative Speech
Available Study Resources on Quizplus for this Chatper
36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/16224
Sample Questions
Q1) Examples,illustrations,and narratives may be factual or imaginary.
A)True
B)False
Q2) If your speech focused on the events of September 11,you would most likely give a speech of
A)definition.
B) demonstration.
C) special occasion.
D)description.
Q3) When presenting an informative speech,always use technical language regardless of the audience.
A)True
B)False
Q4) People learn information more easily and retain it longer when it is related in some way to what they already know.
A)True
B)False
Q5) When you quote an expert in a speech,you are using the form of supporting material known as __________.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 14: The Persuasive Speech
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/16225
Sample Questions
Q1) Credibility refers most closely to what we call
A)empathic ability.
B) effectiveness.
C) persuasiveness.
D)believability.
Q2) Credibility appeals are needed only if your audience is NOT aware of your knowledge and expertise.
A)True
B)False
Q3) Cameron's speech aims at getting his audience to vote in the upcoming election. Which goal of persuasive speeches best fits Cameron's topic?
A)strengthen attitudes,beliefs,or values
B) weaken attitudes,beliefs,or values
C) change attitudes,beliefs,or values
D)motivate the audience to action
Q4) __________ is the process of __________ another person's attitudes,beliefs,values,and/or behaviors.
Q5) Persuasive speeches on questions of fact lend themselves most clearly to __________ organization.
To view all questions and flashcards with answers, click on the resource link above. Page 17