Communication Skills Question
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Course Introduction
Communication Skills is a comprehensive course designed to enhance students' proficiency in both verbal and nonverbal forms of communication. The course covers essential topics such as effective listening, clear writing, persuasive speaking, interpersonal communication, and cross-cultural awareness. Through a combination of theory and practical exercises, students learn to interpret messages accurately, present ideas confidently, and adapt communication styles for various audiences and contexts. By strengthening these foundational skills, the course prepares students for academic success and effective professional interactions in a diverse and ever-changing workplace.
Recommended Textbook
Invitation to Human Communication 1st Edition by Cindy Griffin
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15 Chapters
150 Verified Questions
150 Flashcards
Source URL: https://quizplus.com/study-set/3649
Page 2
Chapter 1: Foundations of Communication
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/72583
Sample Questions
Q1) Empathy is feeling sorry or pity for another.
A)True
B)False
Answer: False
Q2) The semantic triangle of meaning helps us understand the ways people use symbols and attaching meaning to those symbols.
A)True
B)False
Answer: True
Q3) To communicate civilly means that we make a decision to be open to hearing different views and perspectives, even though we may not agree with them.
A)True
B)False
Answer: True
Q4) When we communicate civilly, we consider the moral impact of our words, ideas, and views on other people.
A)True
B)False Answer: False
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Chapter 2: Communication, Perception, and the Self
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) The factors that help determine which sensory data we will pay attention to include intensity and size, repetition, contrast, and personal motivation.
A)True
B)False
Answer: True
Q2) The speed at which tasks are accomplished is bound by cultural influences.While many cultures value getting things done quickly, other cultures value taking time to relax and enjoy life at a slower pace.
A)True
B)False
Answer: True
Q3) Perception consists of the social categories that we and others identify as important characteristics of who we are.
A)True
B)False
Answer: False
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Chapter 3: Nonverbal Communication
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/72570
Sample Questions
Q1) The way humans organize and structure time is called __________.
A)proxemics
B)paralinguistics
C)haptics
D)chronemics
Answer: D
Q2) When we rely on nonverbal codes instead of verbal ones we are using __________.
A)repetition
B)complementation
C)substitutions
D)regulation
Answer: C
Q3) The codes of chronemics, olfactics, and haptics are part of the invisible communication system.
A)True
B)False
Answer: True
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5
Chapter 4: Communication
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Sample Questions
Q1) Men interrupt conversations more often than women.
A)True
B)False
Q2) Denotative meanings are the literal, or commonly accepted, meaning of a word.
A)True
B)False
Q3) Which of the following is not part of the four common strategies used to maintain long distance relationships, particularly when one partner is deployed?
A)to talk about the events and news from the day
B)to avoid discussing negative topics
C)to express affection
D)to avoid talking about future plans
Q4) Scientists, technicians, educators, and physicians often incorporate jargon when communicating with other members of the same profession.
A)True
B)False
Q5) Phonology refers to the meanings of specific words.
A)True
B)False
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Chapter 5: Language
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Listening and hearing are not the same thing.
A)True
B)False
Q2) Message accuracy is one of the forms of interference caused by language.
A)True
B)False
Q3) When we listen to the stories of injustice, we have the ability to recognize how we can act to improve the lives of those who are experiencing hardship or injustice.
A)True
B)False
Q4) __________ are open to hearing different views and perspectives, even when there is disagreement.
A)careful listeners
B)critical listeners
C)moral listeners
D)civil listeners
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Page 7
Chapter 6: Interpersonal Communication
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10 Verified Questions
10 Flashcards
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Sample
Questions
Q1) Bill Rawlins developed a six-stage model of friendship to help explain the stages of our friendships.Which stage occurs when we begin to self-disclose in small amounts?
A)role-limited interaction
B)friendly relations
C)moves to friendship
D)nascent friendship
Q2) Mark Knapp describes five phases that relationships go through when they begin to deteriorate.Which is the correct order for the process of relationship deterioration?
A)stagnating, differentiating, circumscribing, terminating, avoiding B)differentiating, circumscribing, stagnating, avoiding, and terminating
C)circumscribing, differentiating, stagnating, avoiding, terminating
D)differentiating, stagnating, circumscribing, avoiding, terminating
Q3) According to the Johari window, the __________ window consists of information that is yet to be discovered by you and others.
A)open
B)hidden
C)unknown
D)blind
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Chapter 7: Improving Interpersonal Communication and Relationships
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) One way to initiate disconfirming statements is by using "you" language to place blame or responsibility onto another person.
A)True
B)False
Q2) When each party in a conflict situation is willing to give up part of its desired goal, a __________ style of conflict resolution was used.
A)win-win
B)win-lose
C)lose-lose
D)compromise
Q3) __________ represents people who display both masculine and feminine behaviors.
A)Framing
B)Interpersonal difference
C)Androgyny
D)Flaming
Q4) Economic status and educational backgrounds are not factors that contribute to domestic violence.
A)True B)False
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Chapter 8: Communication in Groups
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/72575
Sample Questions
Q1) A(n) __________ is a public discussion in which several people each give speeches on different aspects of the same topic.
A)oral report
B)discussion Panel
C)symposium
D)online forum
Q2) __________ is/are the unspoken goals and visions for the group that can get in the way of progress or take a group in a direction other than the one it has explicitly stated.
A)Groupthink
B)Hidden agendas
C)Power over
D)Reflective thinking
Q3) Small groups usually consist of a minimum of __________ and a maximum of __________ people.
A)two; twenty
B)three; fifteen
C)five; twenty
D)There is no maximum number for a small group.
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Page 10
Chapter 9: Leadership and Improving Communication in Groups and Teams
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Task stress occurs when there are interpersonal incompatibilities among group members based on differences in their personalities, communication styles, attitudes, and preferences.
A)True
B)False
Q2) __________ is the degree to which organizational, societal, and family practices encourage and reward collective distribution of resources and collective action as well as the degree to which they express pride and loyalty.
A)Collectivism
B)Reciprocity
C)Accommodation
D)Egalitarianism
Q3) __________ leaders tell others what to do, give orders, and make the final decisions regarding how to act or what to do next.
A)Democratic
B)Laissez-faire
C)Transformative
D)Authoritarian
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Chapter 10: Developing Your Speech Topic and Purpose
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) A(n) __________ is a person's idea of what is good, worthy, or important.
A)attitude
B)belief
C)value
D)standpoint
Q2) The __________ is the ethical and civil exchange of ideas and opinions among communities about topics that affect the public.
A)master status
B)speech introduction
C)public dialogue
D)ethnocentric point of view
Q3) "To inform my audience about the __________" is an example of a __________.
A)general purpose statement
B)specific purpose statement
C)thesis statement
D)central idea
Q4) The statement, "Walk for the Cure is an important community event" is a well-written specific purpose statement.
A)True
B)False
Page 12
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Chapter 11: Gathering and Developing Supporting Materials
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Guilt is a primary emotion.
A)True
B)False
Q2) __________ are the opinions or observations of others.
A)Examples
B)Narratives
C)Testimonies
D)Definitions
Q3) __________ is an argument in which a speaker introduces irrelevant information into an argument to distract an audience from the real issue.
A)Slippery slope
B)Ad hominem
C)Bandwagon
D)Red herring
Q4) Full-text databases give the complete text of newspapers, periodicals, encyclopedias, research reports, court cases, books, and the like.
A)True
B)False
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Page 13
Chapter 12: Delivering Your Speech
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Speakers should not establish the expectations or format of the question-and-answer session; instead, they should allow the audience to determine the format.
A)True
B)False
Q2) The four types of delivery we use for public speaking are extemporaneous, impromptu, manuscript, and on-the-spot.
A)True
B)False
Q3) In Native American cultures, in Japan, and in parts of Africa, extensive eye contact is considered invasive and disrespectful.
A)True
B)False
Q4) The process that builds public speaking confidence because it replaces negative thoughts with positive thoughts is called __________.
A)acting confident
B)systematic desensitization
C)cognitive dissonance
D)cognitive restructuring
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Chapter 13: Informative Speaking
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) __________ are about abstractions, things you cannot perceive with your senses-such as ideas, theories, principles, worldviews, or beliefs.
A)Speeches about processes
B)Speeches about places
C)Speeches about concept
D)Speeches about events
Q2) An informative speech communicates knowledge and understanding about a(n) __________.
A)process or event
B)concept
C)place or person, an object
D)A, B, and C are correct
Q3) Staying audience-centered throughout the speech process means that you develop and present your speech, continually reflecting only on the needs and interests of the speaker.
A)True
B)False
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15
Chapter 14: Persuasive Speaking
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10 Verified Questions
10 Flashcards
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Sample Questions
Q1) Speeches that address questions of policy might address the facts or the morality of the topic, before moving on to offer solutions and plans of action.
A)True
B)False
Q2) This type of persuasive speech addresses the best course of action or solution to a problem.
A)questions of fact
B)questions of value
C)questions of policy
D)questions of difference
Q3) When we speak to persuade, we ask an audience to think as we do about a topic, to adopt our position, or to support our actions and beliefs.
A)True
B)False
Q4) Which of the following is not a tip for giving an effective persuasive speech?
A)Be realistic about changing your audience's views.
B)Use your evidence fairly and strategically for the best results.
C)Use language that respectfully motivates your audience to change.
D)Expect to persuade all listeners.
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Chapter 15: Invitational Speaking
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10 Verified Questions
10 Flashcards
Source URL: https://quizplus.com/quiz/72582
Sample Questions
Q1) The two types of invitational speaking are to __________.
A)inform and persuade
B)inform and explore an issue
C)inform and articulate a position
D)explore an issue and articulate a position
Q2) Which of the following is not a tip for giving an effective invitational speech?
A)use invitational language
B)include research to support your opinions
C)limit time for discussion
D)know your position
Q3) Which pattern of organization allows the speaker to systematically address the many sides and positions of an issue before opening up the speech for dialogue with the audience?
A)multiple-perspectives
B)spatial
C)chronological
D)topical
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