Communication Skills
Pre-Test Questions
Course Introduction
This course focuses on developing essential communication skills required for academic, professional, and personal success. Students will learn the foundations of effective verbal and non-verbal communication, active listening, and the principles of clear and persuasive messaging. The curriculum covers interpersonal communication, group dynamics, presentation techniques, and written communication strategies. Through interactive activities, presentations, and collaborative projects, students will hone their abilities to convey ideas clearly, adapt to diverse audiences, and provide and interpret feedback, preparing them to communicate confidently in various contexts.
Recommended Textbook
Communication Principles for a Lifetime 5th Edition by Steven A. Beebe
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15 Chapters
1337 Verified Questions
1337 Flashcards
Source URL: https://quizplus.com/study-set/3978
Page 2
Chapter 1: Foundations of Human Communication
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) The terms feedback and context are introduced in which of the communication models?
A) communication as action
B) communication as interaction
C) communication as reaction
D) communication as transaction
Answer: B
Q2) According to the textbook,a characteristic of competent communication is to achieve a common understanding of the message.
A)True
B)False
Answer: True
Q3) Brad is angry with Angie,so while she tells him why she wants to go out to a specific restaurant for dinner,he sits perfectly still and makes no eye contact with her.In these ways,Brad is able to confuse Angie by not sending any feedback to her.
A)True
B)False
Answer: False
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Chapter 2: Self Awareness and Communication
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) Andrew had plans to be married by the age of 25;however,he turned 30 and was still unmarried.He concluded that he was incapable of maintaining a healthy relationship.Andrew's self-esteem was impacted by which of the following?
A) Gender differences
B) Social comparison
C) Self-expectations
D) Self-fulfilling prophecy
Answer: C
Q2) According to William James' model of the self,the _____ self is the part of yourself that is defined through the process of your introspections about your values and moral standards.
Answer: spiritual
Q3) When Maury is asked to describe herself,her first response is that her friends often call her an overachiever.This describes her _____.
A) avowed identity
B) assumed role
C) ascribed identity
D) aspect of her spiritual self
Answer: C
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Page 4
Chapter 3: Understanding Verbal Messages
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) According to the textbook,meanings are context bound but not culture bound.
A)True
B)False
Answer: False
Q2) _____ is the tendency to describe things in extremes or opposites without any middle ground.
Answer: Polarization
Q3) Chris and Ryan are having a huge argument.Chris said to Ryan,"Either you love me or you don't!" Which of the following barriers to effective communication does this statement represent?
A) Denotation
B) Polarization
C) Abstraction
D) Sexism
Answer: B
Q4) Abstract language is easier to understand than concrete language.
A)True
B)False
Answer: False
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Chapter 4: Understanding Nonverbal Messages
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Nonverbal behaviors usually are discrete,with a definite beginning and end.
A)True
B)False
Q2) The "thumbs up" sign is an example of an illustrator.
A)True
B)False
Q3) Mutual eye contact,smiling,and leaning forward are all examples of immediacy behaviors.
A)True
B)False
Q4) The zone that Hall defined as public space begins at _____ feet.
Q5) Mehrabian's model of nonverbal behavior includes the areas of immediacy,attraction,and inclusion.
A)True
B)False
Q6) Explain why nonverbal messages are more believable than verbal.
Q7) Nonverbal cues register on our senses from a variety of sources at the same time.
A)True
B)False
Page 6
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Chapter 5: Listening and Responding
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) According to your book,criticism can be a barrier to listening unless you
A) accept all the speaker says rather than forming judgments about him or her.
B) are conscious of when the speaker's distracting mannerisms or appearance affect your listening.
C) form arguments against the speaker's points as you are listening.
D) simply tune out speakers that are boring or controversial.
Q2) Joshua called his uncle to get instructions for driving to the airport.It was important to him to know which highways to take,which terminal to go to,and where to park.Joshua's listening goal was to _____.
A) enjoy
B) learn
C) evaluate
D) empathize
Q3) Briefly explain receiver apprehension.
Q4) Your book discusses a simple listening model with three steps.The first,_____,means to focus on others rather than yourself.The second,_____,means to pay attention to the nonverbal messages of the other person.The third,_____,means to understand both the details and the major ideas of the speaker.
Q5) Discuss how time of day can impact effective listening.
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Chapter 6: Adapting to Others: Diversity and Communication
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) A learned system of knowledge,behavior,attitudes,and norms shared by a group of people is a(n)_____.
A) small group
B) organization
C) culture
D) globalized world
Q2) Briefly explain an ethnorelative cultural perspective.
Q3) _____ context cultures are those that emphasize nonverbal cues and the immediate environment over words when interpreting messages.
Q4) Cultures with high uncertainty avoidance scores tend to establish rigid codes of conduct.
A)True
B)False
Q5) According to Hofstede's research,which of the following is a characteristic of a culture that has a high level of uncertainty avoidance?
A) People have relaxed,informal expectations of others.
B) Ambiguity is valued.
C) Elaborate codes of conduct are enforced.
D) People don't mind not knowing what is going to happen next.
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Chapter 7: Understanding Interpersonal Communication
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) What is the difference between a relationship of circumstance and a relationship of choice? Give a few examples of each.
Q2) A relationship that is sought out and intentionally developed is a relationship of _____.
Q3) When considering what kinds of information should and should not be disclosed to Miriam on their first date,Ronald has to consider the _____ of each bit of that information.
A) reciprocity
B) immediacy
C) narcissism
D) active nature
E) appropriateness
Q4) Communicating directly with a person in order to reduce our uncertainty is an interactive strategy.
A)True
B)False
Q5) Explain the concept of affection.
Q6) _____ is the need to involve others in one's activities or to be involved in the activities of others.
Page 9
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Chapter 8: Enhancing Relationships
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) When a relationship forms between dating partners after their romance terminates,it is called which of the following?
A) stagnation stage
B) initiation stage
C) FWBR stage
D) post-interaction stage
E) postdissolution relationship
Q2) Which of the following is a recommendation of Wilmot and Hocker on how to build a constructive conflict?
A) Hold your position on an issue firmly.
B) Try to protect yourself against conflict.
C) Be willing to lose if it means making the other person happy.
D) Focus on the relationship rather than the individual.
Q3) Placating,distracting,and computing responses are types of what conflict style?
A) Nonconfrontational
B) Confrontational
C) Cooperative
D) Constructive
Q4) Explain how a "friends with benefits" relationship differs from a "hookup."
Q5) Explain irresolvable or intractable conflict.
Page 10
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Chapter 9: Understanding Group and Team Performance
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) Discuss leadership roles.
Q2) A focus group is a group that meets to resolve an issue or overcome an unsatisfactory situation.
A)True
B)False
Q3) If Carlos has power because people like him,he has _____ power.
Q4) What is the primary difference between a team and a group?
Q5) Sarah observes that she usually keeps her theater group happy and that her friend Maureen offers the group encouragement.The patterns of communication observed by Sarah would be described as _____ roles.
A) task
B) social
C) individual
D) flexible
Q6) For a collection of people to be considered a group,individuals should have a sense of belonging to the group.
A)True
B)False
Q7) What are task roles?
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Chapter 10: Enhancing Group and Team Performance
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) Nominal group technique includes
A) silent brainstorming by individuals followed by sharing ideas with the group.
B) group members shout out ideas off the cuff as quickly as possible.
C) searching the Internet for what has been done in the past.
D) interviewing experts on the topic to gain their insights on past solutions.
Q2) Pat's group is trying to come up with ideas and has decided to have a meeting in order to think of as many ideas as possible.This example illustrated groupthink.
A)True
B)False
Q3) Which of the following is discussed as a cause of groupthink?
A) The group has assigned a Devil's advocate.
B) The group is using electronic brainstorming.
C) The group feels apathetic about the task.
D) The leader is keeping the group focused on the goal.
Q4) What is consensus? Identify and explain three strategies that group members can use to achieve a consensus.
Q5) Compare and contrast trait,functional,styles,situational,and transformational group leadership and give an example of each.
Q6) Explain surface-level and deep-level diversity.
Page 12
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Chapter 11: Developing Your Presentation
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) A search which allows you to enclose phrases in quotation marks or parentheses so that a search yields only those sites on which all words or the phrase appear in that order and eliminates sites that contain the words at random is known as what type of search?
A) Online database
B) Boolean
C) Periodical index
D) both a and c
Q2) Mandy was really nervous before her speech,but she just kept concentrating on how important she believed her message to be.She felt very convicted in her message,and that conviction finally helped her dispel her nervousness before the presentation.Which tip about developing confidence in public speaking does this example reflect?
A) Focus on your message rather than your fear
B) Seek speaking opportunities
C) Visualize your success
D) Know your introduction and conclusion
Q3) A statement that makes clear how something is done or why it exists in its present of past form is a(n)_____.
Q4) Briefly define and discuss plagiarism.
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Chapter 12: Organizing and Outlining Your Presentation
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86 Verified Questions
86 Flashcards
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Sample Questions
Q1) Differentiate between soft and hard evidence.
Q2) Why should note cards be used rather than paper for speaking notes?
Q3) A speech introduction that begins with,"Did you know that a light bulb has been invented that will last ten times as long as the ones we use today,but the government won't let it be marketed to the public?" is employing a device known as a(n)_____.
A) startling fact
B) reference to a historical event
C) personal reference
D) illustration
Q4) What should a conclusion accomplish?
Q5) A speech that discusses the low percentage of voters turning out for the past local election and then moves on to suggest the possibility of Internet voting is using the organizational pattern of _____.
Q6) It is a good idea for Enrique to include his purpose statement on his speaking notes.
A)True
B)False
Q7) Words such as "louder" and "slow down" written on your note cards are known as
Page 14
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Chapter 13: Delivering Your Presentation
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) Briefly explain antithesis and provide an example.
Q2) What figure of speech is reflected in the statement,"Family loyalty is the very life blood,the very backbone of our society"?
A) Metaphor
B) Hyperbole
C) Alliteration
D) Simile
Q3) The repetition of the initial consonants in a phrase or sentence describes the use of alliteration.
A)True
B)False
Q4) Which of the following is not a recommendation on the use of gestures?
A) You should vary your gestures
B) With culturally diverse audience,use fewer gestures
C) Focus on the message you want to communicate
D) Use as many gestures as possible so long as they are natural and not forced
E) Your gestures should be definite
Q5) Marcus delivers a presentation,but he fails to use any gestures.You have been asked to coach him in order to improve this area.What suggestions would you give to Marcus?
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Chapter 14: Speaking to Inform
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) Your book suggests that presentations about people must be organized chronologically.
A)True
B)False
Q2) When Kiko reviewed the main points in her informative speech,she slowed down her rate of speech,decreased her volume,made sure to articulate each word clearly,and paused between each point.What technique of making an informative speech memorable did Kiko effectively employ?
A) Establishing a motive for the audience to listen
B) Building redundancy into the speech
C) Reinforcing key ideas nonverbally
D) Pacing the flow of information
Q3) In your speech,you should not use humorous quotations because citing the source takes away from the focus of your speech..
A)True
B)False
Q4) Describe ways that you can motivate your audience to listen to you.
Q5) A presentation about _____ would use the T-E-A-C-H acronym.
Q6) A speech about a(n)_____ is one about an abstract concept,theory,or principle.
Page 16
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Chapter 15: Speaking to Persuade
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) The perception the audience has of you after you have concluded your speech,answered any questions,and left the area is your derived credibility.
A)True
B)False
Q2) Differentiate between the three types of propositions (fact,value,policy).
Q3) A proposition advocating that something "should" be changed is a proposition of _____.
Q4) Reasoning from a general statement to a specific conclusion is known as _____.
A) inductive reasoning
B) deductive reasoning
C) Toulmin's model
D) causal reasoning
Q5) Credibility is the audience's perception of the speaker's competence,trustworthiness,and dynamism.
A)True
B)False
Q6) Briefly discuss the difference between an attitude,value,and a belief.Give an example of each.Why are these differences important to a speaker?
Q7) _____ is the sense of what is true or false.
Page 17
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