Communication Skills
Practice Questions
Course Introduction
Communication Skills is a foundational course designed to enhance students' abilities in both verbal and non-verbal communication across a variety of contexts. The course covers essential topics such as active listening, effective speaking, interpersonal communication, group dynamics, and written communication. Students will learn strategies for overcoming barriers to communication, adapting their messages for diverse audiences, and utilizing technology for effective information exchange. Through practical exercises, presentations, and group work, participants will develop confidence and competence in expressing ideas clearly, persuasively, and professionally in academic, social, and professional settings.
Recommended Textbook
Communicate 14th Edition by Kathleen S. Verderber
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17 Chapters
612 Verified Questions
612 Flashcards
Source URL: https://quizplus.com/study-set/2158
Page 2
Chapter 1: Communication Perspectives
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43018
Sample Questions
Q1) Sarah and Stephen are meeting to talk about their class project,but Stephen is distracted because he is worried about an exam in another class.He asks Sarah to repeat herself several times.This conversation is most strongly influenced by _______.
A)physical context
B)physical noise
C)internal noise
D)semantic noise
Answer: C
Q2) At dinner you get your father's advice on whether you should take an economic or political science class to meet a requirement.The next day when you see your father,you say "I decided on economics." Your dad says,"Good choice son.I can tell you've thought about what we discussed." His response indicates that he is considering _______.
A)cultural context
B)historical context
C)psychological context
D)social context
E)none of the above
Answer: B
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Page 3
Chapter 2: Perception of Self and Others
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) To improve perception,we should _______.
A)seek out more information
B)realize that we'll be stuck with the same perception for a while C)trust first impressions
D)keep your perceptions to yourself
Answer: A
Q2) Amy was traumatized as a child when she had a bad experience jumping from a diving board.To this day,she considers herself a poor swimmer.That experience as a child has affected her.
A)self-perception
B)self-monitoring
C)self-esteem
D)role
Answer: A
Q3) The terms prejudice and discrimination both involve action and can be used interchangeably.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Intercultural Communication
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) If you come from a culture characterized as having low power distance,_______.
A)you believe that powerful positions in society are subject to low supervision
B)you believe in using proper and polite forms of language and using titles as a sign of respect
C)inequalities in power,status,and rank are viewed as natural
D)individuals are expected to downplay differences in power,status,and rank
Answer: D
Q2) Intercultural empathy is _______.
A)feeling sympathy with someone's culture
B)the power that the listener has over the speaker
C)being careful to avoid the risk of hurting the other person
D)imagining yourself in the other person's cultural world so as to experience what he or she is experiencing
Answer: D
Q3) Intercultural communication does not occur unless you leave your home country.
A)True
B)False
Answer: False
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5
Chapter 4: Verbal Messages
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) If instead of saying "The car was wrecked" you say,"The left fender was busted by a hit-and-run driver," you are using ______.
A)emphasis
B)appropriateness
C)specificity
D)concreteness
Q2) ________ language clarify semantic meaning by appealing to the senses.
A)Specific
B)Familiar
C)Descriptive
D)Concrete
Q3) In the Diverse Voices essay Raj Gaur discusses his struggles integrating Indian English into his American life.Have you spoken with an English speaker from another country,or even another part of this country,and had difficulty understanding their dialect? Should we embrace dialectical differences? Why or why not?
Q4) A dialect is a localized and inferior version of a more general language.
A)True
B)False
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Chapter 5: Nonverbal Messages
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) United States tends to be monochronically oriented.In this culture _______.
A)individuals arrive when it is convenient for them
B)individuals can be engaged in many activities at one time
C)individuals do not wear watches
D)individuals expect an apology or explanation when someone is late
Q2) Ahmad rolls his eyes when Lori is talking,and she says to him,"Are you annoyed by what I said?" Lori is engaging in _______.
A)context checking
B)kinesics
C)multi-channeled communication
D)perception checking
Q3) Different genders often express nonverbal behavior quite differently.Which of the following is generally true about people using a feminine style of communication?
A)they are more likely to touch others while they are talking
B)they are more likely to lean forward with their body
C)they are more likely to smile
D)they are less likely to tap their hands
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Chapter 6: Listening
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43 Verified Questions
43 Flashcards
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Sample Questions
Q1) Research on comforting messages has been shown to do all of the following except
A)make someone become dependent on being comforted
B)increase the self-esteem of the person who is comforting the other
C)improve physical health
D)none of the above
Q2) During the evaluation stage of listening you _______.
A)ask questions
B)take notes
C)engage in empathy
D)separate fact from inference
Q3) Attending is our favored and usually unconscious approach to listening.
A)True
B)False
Q4) When a long-time friend uses the knowledge they have about you to form a response they are _______.
A)responding empathically
B)listening to details
C)perspective taking
D)responding sympathetically
Page 8
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Chapter 7: Interpersonal Relationships
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) Your Johari window is not fixed;it will change over time to reflect changes in your relationship.
A)True
B)False
Q2) All of the following are guidelines for maintaining friendships except _______.
A)you must share similar values
B)you must provide emotional support
C)you must find an effective way to manage conflict
D)you must be proactive in setting up times to spend together
Q3) _______ is a practice of emphasizing someone's positive qualities and focusing less on their negative ones.
A)Neutralization
B)Positive illusion
C)Temporal selection
D)Topical segmentation
Q4) Many relationships remain static over time.
A)True
B)False
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Chapter 8: Interpersonal Communication
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/43025
Sample Questions
Q1) Each of the following is good advice about how to avoid self-disclosure except
A)tell the other person you don't want to share information and why you wish to keep it private
B)introduce a new topic
C)change the subject
D)do not reveal anything about yourself during the first meeting
Q2) Conflict can and should be avoided.
A)True
B)False
Q3) Which of the following is not a guideline for practicing assertive behavior?
A)Use inclusive "we" language.
B)Identify what you are feeling.
C)Analyze the feelings you experience.
D)Identify preferences and rights.
Q4) Which of the following statements is accurate regarding masking feelings?
A)It can be an effective way to protect privacy.
B)It is an active strategy.
C)It is a useful long-term strategy.
D)All of the above.
10
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Chapter 9: Communicating in Groups
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) Competent group communicators often identify developing group norms and then adapt their communication styles to the group norms during the _______.
A)performing stage
B)storming stage
C)norming stage
D)forming stage
Q2) Think about the groups you are in or have been a part of.Describe the different roles you have taken in groups.Do you always end up in the same types of roles? Why do you think this does or does not happen?
Q3) Group norms can be counterproductive.
A)True
B)False
Q4) What makes a group different from an aggregation of people?
A)Groups are larger than aggregations of people.
B)Groups have goals.
C)Groups always have similar members.
D)Groups engage in communication and aggregations of people do not.
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11
Chapter 10: Group Leadership and Problem Solving
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44 Verified Questions
44 Flashcards
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Sample Questions
Q1) Kwan creates a 16-slide PowerPoint presentation with bullet points and graphs that illustrates his group's progress.He posts it on a webpage that all project members and managers can access.Kwan's document is called _______.
A)a symposium
B)an oral brief
C)a written brief
D)a remote access report
Q2) Which of the following is a criteria that can be used to determine whether a group decision was a good one?
A)Was the decision easy to make?
B)Were leaders able to influence?
C)Did the leader dominate the discussion?
D)Was the leader prepared for all meetings?
Q3) What role do you find yourself performing most often in groups? Why do you perform this role so often? What do you offer your groups when you perform this role? What does performing this role keep you from being able to do in the groups of which you are a member?
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Chapter 11: Topic Selection and Development
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) If you follow the statement that small schools can produce pro football players with the statement that Steve Kreider,the former Bengals wide receiver,graduated from Lehigh,you would be using a(n)_______.
A)illustration
B)analogy
C)example
D)quotation
Q2) The speaker should not be concerned with the size of the audience and special expectations for a speech,as that is the job of the person or organization sponsoring the speech.
A)True
B)False
Q3) When giving a speech about homelessness in her county,Marjorie cites an article from her local newspaper.This is an example of using _______.
A)secondary research
B)primary research
C)plagiarism
D)a specific goal statement
Q4) Discuss the positive and negative aspects of using quotations within a speech.
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Chapter 12: Organizing Your Speech
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) _______ is a statement you make in your speech indicating how and why it relates (or could relate)to your audience.
A)A signpost
B)A transition
C)An attention-getter
D)A listener relevance link
Q2) One goal of a conclusion is to _______.
A)put yourself at ease
B)leave your audience with a memorable idea or suggestion
C)make the structure of the speech obvious
D)suggest to the audience that you have more to say
Q3) Which of the following does your book suggest is a good attention-getter?
A)a joke
B)a summary
C)a clincher
D)a thesis statement
Q4) The best speeches are delivered using a full manuscript of the speech.
A)True
B)False
Q5) Identify and briefly explain the functions of a speech introduction.
Page 14
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Chapter 13: Presentational Aids
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Santos is using a YouTube video clip of a political debate in his speech.He is using a(n)_______.
A)visual aid
B)audio aid
C)audiovisual aid
D)sensory aid
Q2) One guideline for the effective use of presentational aids in a speech is _______.
A)the more visual aids,the better
B)never use more than three visual aids in a speech
C)use visual aids to make points you don't have time to cover orally
D)use visual aids only if they contribute to the audience's understanding
Q3) If you wanted to show the amount of money spent on defense for six different countries,which type of visual aid would probably be best?
A)a bar graph
B)a drawing
C)a line graph
D)a chart
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Chapter 14: Language
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) Jargon and slang are appropriate in most situations.
A)True
B)False
Q2) James poses the rhetorical question,"Who in this room doesn't want a million dollars?" at the beginning of his presentation to establish _______.
A)relevance
B)common ground
C)credibility
D)immediacy
Q3) Words used to structure a speech such as "secondly," and "in conclusion," are referred to as _______.
A)vocalized pauses
B)signposts
C)markers
D)slang
Q4) Think about a political message you have heard (a speech,radio address,televised debate,online video,etc. ).Did the speaker adapt their message to a certain group of listeners? Did they alienate other listeners? Use specific ideas from the text to explain.
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Page 16
Chapter 15: Delivery
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) A(n)_______ speech is one that is carefully planned in advance but the exact wording is not scripted.
A)extemporaneous speech
B)impromptu speech
C)memorized speech
D)manuscript speech
E)performance speech
Q2) Which of the following statements are accurate regarding gestures in public speaking?
A)Gestures are distracting and should not be used.
B)Gestures should not be practiced in advance;they should be spontaneous.
C)Gestures can help clarify structure in a speech.
D)b and c
Q3) The confrontation phase is the anxiety you feel when you begin the speech.
A)True
B)False
Q4) You are about to give a speech at your best friend's wedding.Identify and discuss three techniques you can use to help control stage fright.
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Chapter 16: Informative Speaking
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) The sentence "A trowel is an instrument used for moving and smoothing concrete" defines trowel by
A)classification
B)synonym
C)etymology
D)function
Q2) List and describe three of the major types of expository speeches and provide an example of two topics for each type of speech.
Q3) When planning a demonstration speech,_______.
A)having personal experience with your topic area is more critical than with other kinds of informative speeches
B)you should plan on showing the entire process from start to finish
C)if the time limit doesn't allow you to show the entire process,you should change your topic
D)a visual aid is less important than with a more complex topic
Q4) One type of informative speech is a process speech.Define process speech and give an example of a topic for a process speech.Then,list the main points in order.Finally,indicate how you could effectively use a visual aid in that speech.
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Page 18
Chapter 17: Persuasive Speaking
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) When you are selecting evidence to support your speech claims,you should make sure that _______.
A)the evidence comes from a well-respected source
B)the evidence is recent
C)the evidence will be persuasive with this audience
D)all of the above
Q2) A persuasive speech that begins with an attention step,moves on to determining a need and how the proposition meets that need,and then gives a personal application is following a pattern of organization called _______.
A)motivated sequence
B)problem-solution
C)comparative advantages
D)criteria satisfaction
Q3) If you discover during your audience analysis that the costs associated with your proposition outweigh the incentives that you are offering,_______.
A)you should probably reconsider what you are asking the audience to do
B)you should reorganize your speech
C)you should try to trigger the peripheral route
D)none of the above
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