Communication Skills for Managers
Practice Questions
Course Introduction
This course is designed to develop the essential communication skills required for effective management in diverse organizational settings. Students will explore key theories and practical techniques related to interpersonal, group, and organizational communication. Emphasis is placed on listening, giving and receiving feedback, conflict resolution, presentation skills, nonverbal communication, and cross-cultural considerations. Through real-world case studies, role-plays, and interactive exercises, aspiring managers will enhance their ability to convey ideas clearly, foster collaborative work environments, and lead teams with confidence and clarity.
Recommended Textbook
Business and Professional Communication Principles and Skills for Leadership 2nd Edition by Steven
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15 Chapters
1056 Verified Questions
1056 Flashcards
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Chapter 1: Communicating and Leading at Work
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) When looking at the difference between leading and following,the best follower is someone who .
A)responds to a micromanaging leader
B)only uses the ideas of the leader
C)is passive and a noncritical thinker
D)is both independent and a critical thinker
Answer: D
Q2) You CANNOT have a leader without a follower.
A)True
B)False
Answer: True
Q3) Kim is great at public speaking; this means she must also be effective at communicating interpersonally and in a group.
A)True
B)False
Answer: False
Q4) Slamming a door is an example of nonverbal communication.
A)True
B)False
Answer: True
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Chapter 2: Being Aware of Self and Others: Enhancing Communication and Leadership
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75 Flashcards
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Sample Questions
Q1) According to your textbook organizational cultures .
A)never change
B)change only when the business is failing
C)constantly change
D)only change when a new CEO is hired
Answer: C
Q2) The Big Shore Company gives out free tacos every Tuesday,provides day care for the children of their workers,and allows casual Fridays.What type of motivational approach does Big Shore Company have?
A)Classical leadership
B)Human relations leadership
C)Human resources leadership
D)Systems leadership
Answer: B
Q3) Distinguish between "assertiveness" and "responsiveness."
Answer: Assertiveness is an individual's capacity to make requests,actively disagree,express positive and negative personal feelings,and stand up for himself or herself without attacking another.Responsiveness is an individual's capacity to be sensitive to the communication of others,be seen as a good listener,and to make others comfortable in communicating.
Page 4
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Chapter 3: Using Verbal and Nonverbal Messages
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71 Verified Questions
71 Flashcards
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Sample Questions
Q1) Using jargon always makes our communication faster and easier.
A)True
B)False
Answer: False
Q2) The connotative meaning to a word can be found in the dictionary.
A)True
B)False
Answer: False
Q3) What are the four spatial zones identified by Edward T.Hall,and in what situation is it most appropriate to utilize each spatial zone?
Answer: The four spatial zones are intimate space,personal space,social space,and public space.Intimate space is typically reserved for only those with whom we are well acquainted and can be used to demonstrate intimidation.Personal space is our "comfort zone" and is the space where most of our conversations with family and friends occur.Social space is reserved for most formal group interactions as well as our professional relationships.Public space is the distance from the audience used by most public speakers making public presentations.
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5
Chapter 4: Listening and Responding
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Sample Questions
Q1) Using nonverbally responsive behaviors enhances listening comprehension.
A)True
B)False
Q2) Which of the following is not a suggestion given by your textbook to help other people select your messages?
A)Move closer to the other person.
B)Make the information useful.
C)Adapt messages to others' beliefs.
D)Fit messages into existing schema.
Q3) When listening Paul is engaged,reflects on the message,and practices direct eye contact.According to your textbook Paul has a(n) listening style.
A)engaged
B)passive
C)detached
D)active
Q4) Javier has trouble "stopping" when his coworker stops by his cubicle to talk about a current project they are both on.Identify how Javier can use each step in the SOLER process to prepare himself physically to listen.
Q5) Identify and discuss three ways to help others remember your messages.
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Chapter 5: Adapting to Differences
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72 Flashcards
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Sample Questions
Q1) According to your textbook,an effective leader needs to .
A)keep all messages exactly the same
B)manipulate their audience
C)adapt their message to the audience
D)not waste time worrying about their audience
Q2) Rose is highly argumentative,compared to Leslie who is low argumentative.How can Rose adapt her communication to Leslie to enhance workplace communication?
Q3) "The power is in the people" reflects a centralized power cultural perspective. A)True
B)False
Q4) Identify three characteristics of a high-context and a low-context culture.Provide an example of a high-context and a low-context culture.
Q5) Research suggests that one in five Americans experience an abnormally high level of communication apprehension in all contexts.
A)True
B)False
Q6) List the six strategies outlined in your textbook for adapting a message to a Generation Y member.
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Chapter 6: Relating to Others at Work
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Sample Questions
Q1) Because co-workers usually have equal power,their relationships tend to be more task-focused than person-focused.
A)True
B)False
Q2) The DRGRAC method is a tool to help one delegate effectively.
A)True
B)False
Q3) During a one-on-one meeting with one of her competitors,Brenda said "Together,let's look at the various issues on the table." This statement best describes which conflict style?
A)Accommodating
B)Collaborating
C)Compromiser
D)Competing
Q4) Outward communication needs to be focused on meeting the needs of the customer.
A)True
B)False
Q5) Identify the components of the DRGRAC method of delegation and discuss the information that should be communicated downward within each component.
Page 8
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Chapter 7: Interviewing Principles and Skills
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Sample Questions
Q1) During an interview with the CEO of a large organization,the interviewer asks,"You believe a coworker is stealing from the company,but are not certain.What would you do?" This is an example of which type of interview question?
A)Open question
B)Closed question
C)Probing question
D)Hypothetical question
Q2) Questions of value ask respondents to talk about how they might do something.
A)True
B)False
Q3) are focused on,structured conversation whose goal is to seek out important information from another person.
A)Information-gathering interviews
B)Persuasive interviews
C)Reporting interviews
D)Appraisal interviews
Q4) Define task and relational goals and provide an example of each.
Q5) Describe the interviewee's role and the interviewee's role in processing the body of the interview.
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Chapter 8: Interviewing Types
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Sample Questions
Q1) After conducting a information gathering interview,which of the following is NOT recommended by your textbook?
A)Express thanks
B)Process your notes
C)Follow up
D)Begin the process again
Q2) Which of the following is NOT listed as one of the worst ways to look for a job?
A)Using the internet
B)Answering ads in a trade journal
C)Knocking on the door of any employer, factory, or office that interests you
D)Mailing out resumes to employers at random
Q3) You should dress for a career-search information interview in the same way you would for a job interview.
A)True
B)False
Q4) Conducting a career-search information interview is a way for those in an organization to get to know you even when a job is not available.
A)True
B)False
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Chapter 9: Collaborating in Teams
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Sample Questions
Q1) People who pay attention to the process of how work is done in teams rather than focusing only on techniques used to achieve a goal are referred to as .
A)critical thinkers
B)vigilant thinkers
C)devil's advocates
D)prescriptive thinkers
Q2) Describe the four stages in Fisher's model of group interaction and discuss the specific behaviors that are common in each stage.
Q3) According to your textbook,what is the single most important attribute of an effective team?
A)A clear, elevating goal
B)A results-driven structure
C)Competent team members
D)Unified commitment
Q4) If a person is elected or appointed,they have .
A)legitimate power
B)referent power
C)expert power
D)reward power
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Chapter 10: Enhancing Team Meetings
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Sample Questions
Q1) During their problem solving meeting,the group has finished analyzing the problem and is now in the brainstorming process.Marty offers up an idea and Annie,another group member,shouts,"That is a fantastic idea!" Based on this example,what should this group keep in mind when brainstorming?
A)It's important to offer constructive criticism rather than praise.
B)Praise only the ideas that you believe are feasible solutions.
C)Avoid any criticism or evaluation.
D)Each idea should be praised as well as constructively criticized.
Q2) Which of the following is NOT a method suggested by your textbook to whittle down a long list of possible solutions?
A)Rank solutions
B)Rate solutions
C)Vote on solutions
D)Randomly select solutions
Q3) Which of the following is true of consensus?
A)All group members can support a course of action.
B)The decision is determined by majority vote.
C)Team members are less satisfied with the decision.
D)100 percent of the group voted for the proposal.
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Page 12
Chapter 11: Developing Your Professional Presentations
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Sample Questions
Q1) Before delivering his speech,Todd would imagine himself delivering his presentation to his audience. He imagined that the audience was very engaged,that his words flowed smoothly from his mouth,and that his delivery was flawless.Which tip for building confidence did Todd utilize?
A)Don't procrastinate
B)Know your audience
C)Visualize success
D)Channel your nervousness
Q2) If you want to inform your audience about the four dangers of not investing in a 401k,you should utilize a topical organizational pattern.
A)True
B)False
Q3) An effective speaker will continue to analyze their audience before,during,and after their presentation.
A)True
B)False
Q4) Explain the three different types of opinions and prescribe three strategies for using opinions effectively in your speeches.
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Page 13
Chapter 12: Delivering Professional Presentations
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Sample Questions
Q1) Which of the following is a recommended strategy when facing a hostile question?
A)Tell your audience what you want them to do.
B)When you don't know the answer, admit it.
C)Be lengthy.This will give you credibility.
D)Do not acknowledge emotions.
Q2) Describing rather than showing how to do something is more likely to teach your audience how to perform a task or function.
A)True
B)False
Q3) A consistent style of pronunciation and articulation that is common to an ethnic group or a geographic region is referred to as .
A)dialect
B)pitch
C)articulation
D)inflection
Q4) What is impromptu speaking,and list three suggestions for using it well?
Q5) Under what circumstances might a speaker want to deliver a manuscript or memorized speech?
Q6) List the six tips for preparing a presentation with PowerPoint.
Page 14
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Chapter 13: Achieving Your Presentation Goals: Informing,
Persuading and Relating
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Sample Questions
Q1) When selling a product to a customer,if they ask you a question and you don't know the answer,you should say so and find the answer quickly.
A)True
B)False
Q2) A short talk that provides information to an audience is known as a .
A)report
B)task analysis
C)briefing
D)toast
Q3) According to Aristotle,the strategy that emphasizes the credibility or ethical character of a speaker is called .
A)ethos
B)pathos
C)logos
D)reasoning
Q4) Adult learners prefer to be actively involved in the learning process.
A)True
B)False
Page 15
Q5) Define each of the organizational patterns for persuasive speeches.
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Chapter 14: Writing for Business
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Sample Questions
Q1) Messages that refer to words and expressions that offend because they make inappropriate assumptions or stereotypes are called .
A)jargon
B)sarcasm
C)biased
D)non-generic
Q2) Explain what is meant by biased messages and describe the three ways to use unbiased verbal messages.
Q3) Which of the following is NOT listed as a suggestion for completing the back matter?
A)Glossary
B)Index
C)Appendix
D)Abstract
Q4) According to your textbook,business correspondence should generally be written in a conversational style.
A)True
B)False
Q5) List and briefly describe each of the components of a formal report.
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Chapter 15: Managing Time: Managing Information
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50 Flashcards
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Sample Questions
Q1) Goals are more long term,while objectives are more immediate and specific.
A)True
B)False
Q2) Which of the following is not a online tool suggested by your textbook to help you manage time?
A)DoItNow
B)Xobni
C)Jott
D)Evernote
Q3) Frank starts his calls by saying,"Hi,this is Frank,it is good to hear from you but I have only ten minutes to talk." This is an example of?
A)Returning nonurgent calls in batches
B)Identifying time limits
C)Developing a phone screening
D)Poor phone etiquette
Q4) When prioritizing tasks you need to consider the and .
A)frequency; risks
B)cost; rewards
C)goals; effects
D)urgency; importance
Page 17
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