Communication Skills for Leaders
Final Exam Questions
Course Introduction
This course explores the essential communication strategies and interpersonal skills required for effective leadership. Students will learn how to articulate ideas clearly, listen actively, give and receive feedback, and adapt their communication style to diverse audiences and situations. The curriculum emphasizes public speaking, persuasive messaging, conflict resolution, and the use of digital communication tools in leadership contexts. Through practical exercises, case studies, and group discussions, participants will develop confidence and competence in leading teams, managing organizational change, and fostering a positive workplace culture through impactful communication.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
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14 Chapters
349 Verified Questions
349 Flashcards
Source URL: https://quizplus.com/study-set/1139
Page 2
Chapter 1: Communication and Ethics
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22336
Sample Questions
Q1) When considering ethics,which rule says that we should do unto others as you would have them do unto you?
A)Utilitarian Rule
B)Moral Rights Rule
C)Justice Rule
D)Practical Rule
Answer: B
Q2) Communication is often misunderstood to be the process of transferring thoughts and ideas from one person to another.
A)True
B)False
Answer: True
Q3) Which statement is true about feedback?
A)Feedback is easy to elicit.
B)Feedback can cause people to feel psychologically under attack.
C)Feedback should be directed toward people rather than behavior.
D)Feedback decreases employee satisfaction with the job.
Answer: B
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Chapter 2: Organizations in the Workplace
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25 Flashcards
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Sample Questions
Q1) A systems/contingency manager might say the following: "Regardless of what other managers may say,there is no single best way to manage - any model could be successful."
A)True
B)False
Answer: True
Q2) Which of the following is a characteristic of communication in a Systems/Contingency organization?
A)Most virtual organization communication occurs electronically.
B)Employees at all levels must be able to communicate well.
C)The working environment is inflexible and informal communication is discouraged.
D)There's one best way to communicate.
Answer: B
Q3) A human relations manager might say the following: "Always remember to let employees know who is boss.
A)True
B)False
Answer: False
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4
Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
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25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/22338
Sample Questions
Q1) When considering self-disclosure,it is true that:
A)High levels of self disclosure create trust.
B)Low levels of self disclosure create trust
C)Appropriate self disclosure levels vary by culture
D)No levels of self disclosure create trust.
Answer: C
Q2) Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure?
A)Private
B)Dominant
C)Sociable
D)Open
Answer: D
Q3) The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by
A)Withdrawal/avoidance
B)Smoothing/accommodation
C)Compromise
D)Collaboration
Answer: A
Page 5
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Chapter 4: Effective Listening
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Which generational group was raised with volunteer work and want their learning and training to have a social capability?
A)Traditionalists
B)Baby Boomers
C)Generation Xers
D)Millennials
Q2) How does listening to managers enable employees to improve their relationships with the managers? What does effective listening between an employee and their manager look like?
Q3) Since people think faster than a speaker can talk,daydreaming can become a problem.Which of the following is recommended to overcome this listening problem?
A)Evaluate the quality of the speaker's delivery.
B)Use the spare time to repeat key words in your mind.
C)Use the spare time to write more detailed notes.
D)Repeat only the facts in your mind.
Q4) A manager who is always putting out fires might be a poor listener.
A)True
B)False
Q5) Describe the millennial customer.How has technology influenced these customers?
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Chapter 5: Nonverbal Communication
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25 Flashcards
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Sample Questions
Q1) What is the meaning of "culture shock" and how can it be minimized?
Q2) In general,members of collectivistic cultures need more space while members of individualistic cultures need less space.
A)True
B)False
Q3) Which of the following is an example of a Regulator?
A)A businesswoman rubs the back of her neck and says "I don't know" during business negotiations.
B)A businesswoman breaks off eye contact to signal the end of a meeting.
C)While explaining how to get to the post office,a woman points in the correct direction.
D)When speaking before the boss,an employee nervously rubs his nose.
Q4) Compare the relationship between culture and nonverbal communication in terms of technical,formal,and informal culture.What are the major differences of each,how is each level learned or taught in the culture,and how flexible are the rules?
Q5) Of the three cultural levels: technical,formal,and informal,which level is most prominent in business?
Q6) Why is nonverbal communication relevant to business communication?
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Page 7
Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
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Sample Questions
Q1) According to your text,effective company sexual harassment policies should include all of these except:
A)Prompt investigation
B)Publicity
C)Freedom from retaliation
D)Punishment for offenders
Q2) More jobs come as a result of this method than any other way.
A)Recruiting services
B)Referrals
C)Newspaper ads
D)Online job sites
Q3) Describe the problem of bypassing.Give an example of bypassing that you have personally experienced or witnessed.Did a communication breakdown occur as a result of the incident? What happened?
Q4) One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners.
A)True
B)False
Page 8
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Chapter 7: Basic Information for All Types of Interviews
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Sample Questions
Q1) "Which area of operations do you feel deserves increased attention this year: Fire supervision,fire prevention,or emergency medical services?" This is an example of which type of question?
A)Loaded
B)Third-person
C)Open
D)Closed
Q2) A job interview by telephone could take as long as an hour,but most Skype interviews are much shorter.
A)True
B)False
Q3) This phase is the heart of the interview.In this phase both interviewer and interviewee have the opportunity ask and respond to questions:
A)Closing phase
B)Question-Response phase
C)Opening Phase
D)Orientation phase
Q4) List and define the four methods for organizing interview questions,considering when each should be used.
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Chapter 8: The Employment Interview
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) The questioning phase of the interview is the responsibility of
A)The interviewer
B)The interviewee
C)The interviewee primarily,but the interviewer partially.
D)The interviewer primarily,but the interviewee partially.
Q2) Skills,experience,and education are just some of the factors that should be used to determine whether a person is qualified for a particular job.
A)True
B)False
Q3) Which of the following is not a suggestion for interviewees given by the text?
A)Speak quietly and in a muted tone
B)Focus on eye contact,appearance,and facial expressions
C)Send a thank-you note
D)Be prepared for any type of interview
Q4) Briefly discuss the two guidelines used to determine whether or not a question is lawful.
Q5) Conventional paper resumes are organized in one of three basic ways.What are they and when should each be used?
Q6) What are the three phases of an interview and what should happen in each phase?
Page 10
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Chapter 9: Small-Group Communication and Problem Solving
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Sample Questions
Q1) Small group communication works best when groups are no greater than:
A)Eight people
B)Twelve people
C)Ten people
D)Fifteen people
Q2) What are the three categories of groups generally used within an organization?
Define and give an example of each.
Q3) It's advisable to establish criteria before listing alternatives in all of the following situations EXCEPT:
A)If the task is complex.
B)If team members have a lot of problem solving experience.
C)If the topic is emotional.
D)If the topic involves value judgments.
Q4) In effective brainstorming,only words of praise and encouragement should be allowed because negative comments usually put an end to creative thinking.
A)True
B)False
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Chapter 10: Participation and Leadership in Teams
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Sample Questions
Q1) It is a good idea to sit a dysfunctional group member as far away from the leader as possible.
A)True
B)False
Q2) When Tara says,"Scott,I get the feeling that you have something to say about Monica's proposal," she is playing a maintenance role.
A)True
B)False
Q3) When managing virtual teams,a leader should do all of the following except:
A)Include an initial team building session to share hobbies,pet peeves and photos.
B)Use an authoritative style to make clear decisions
C)Select team members carefully for good communicators.
D)Avoid micromanagement by giving them some autonomy with ground rules.
Q4) In democratic groups in which the members are committed and involved:
A)The leader performs most of the task and maintenance functions.
B)The leader performs most of the task functions.
C)The leader performs most of the maintenance functions.
D)The leadership functions are shared by the leader and the members.
Q5) How do the leader responsibilities differ from virtual to face-to-face meetings?
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Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
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Sample Questions
Q1) If your internet search produces too few hits,you should do all of the following EXCEPT:
A)Avoid using the Boolean OR
B)Use the wild card* to search for all forms of the word
C)Check for spelling errors
D)Use fewer search words
Q2) If you are being asked to speak during a very strict time limit,the text suggests you might want to consider this method of delivery.
A)Manuscript.
B)Extemporaneous
C)Impromptu.
D)Memorized
Q3) The steps in the preparation of an informative presentation in order are.
A)Pre-writing,writing,revising,delivering.
B)Attention,need,satisfaction,visualization,action.
C)Ethos,Pathos,Logos.
D)Plan,research,organize,deliver.
Q4) What are the main differences between informative and persuasive presentations? Give an example of each.
Page 13
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Chapter 12: Verbal and Visual Supporting Materials
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Sample Questions
Q1) How do visual aids improve audience recall and memory? Describe the multimedia principle and the contiguity principle and explain how they work.
Q2) What are the principles for having quality color visuals? Define hue,saturation,and black zone and describe specific color tips.
Q3) Which graph shows changes in relationship over time?
A)Pie chart
B)Line graph
C)Horizontal bar graph or grouped bar graphs
D)3-D stacked bar graph
Q4) In a presentation on grades and student stress,what type of support is the following? One student we interviewed complained of headaches during each exam.Another complained of stomach problems."
A)Example.
B)Explanation.
C)Expert opinion.
D)Figurative comparison
Q5) What are the three purposes of using supporting material? What are the six categories of verbal supporting materials and how do they work together,if at all?
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Chapter 13: Persuasive Presentations: Individual or Team
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25 Flashcards
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Sample Questions
Q1) Which of the following statements about the application of evidence and logic is true?
A)Listeners can easily distinguish between low quality and high quality evidence.
B)Low ability listeners tend to be persuaded by a large amount of evidence,regardless of how good it is.
C)Evidence that is familiar is more persuasive than new evidence.
D)When giving evidence,you don't need to name the source unless the audience already knows and trusts the source.
Q2) According to McGuire's "inoculation theory"
A)Presenting both sides seems to make listeners more resistant to additional new or novel arguments.
B)Presenting negative arguments may create some doubt in the listeners minds and hurt persuasion.
C)When listening to arguments,audience members will likely take one of two routes: central or peripheral.
D)Audience members compare their position (called an anchor)with the speaker's position,looking for a latitude of acceptance,noncommitment,and rejection.
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Page 15
Chapter 14: Written Communication
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) In writing to inform,when your audience is unfamiliar with your topic or if your topic is complicated,you should use a
A)description
B)definition
C)explanation
D)narration
Q2) What are the three characteristics of effective resumes discussed in this text?
Q3) Which of the following is NOT true about effective outlining?
A)Include at least three supporting items per level.
B)Include transitions,sources and a list of references
C)You want to indent for faster comprehension
D)Capitalize the first word in each level
Q4) Informative reports are important to both supervisors and employees because
A)They are one of two ways supervisors can stay up to date on the information they need.
B)Supervisors use them to communicate information to clients.
C)Employees use them to communicate company policies to supervisors.
D)Employees use them to demonstrate product use to clients.
Q5) What delivery skills are necessary to making great videos?
Q6) The best written communication performs several functions.What are they?
Page 16
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