Communication Skills
Exam Solutions
Course Introduction
Communication Skills is a course designed to enhance students abilities to effectively convey and interpret messages in both personal and professional contexts. The course covers the fundamentals of verbal and nonverbal communication, active listening, public speaking, interpersonal skills, and written communication. Through practical exercises, presentations, group activities, and critical analysis, students develop confidence in expressing ideas clearly and persuasively, adapting their communication style to various audiences and situations, and overcoming common barriers to effective communication. The course also emphasizes the importance of cultural sensitivity and ethical considerations in successful communication.
Recommended Textbook
Communicate 14th Edition by Kathleen S. Verderber
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17 Chapters
612 Verified Questions
612 Flashcards
Source URL: https://quizplus.com/study-set/2158
Page 2
Chapter 1: Communication Perspectives
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/43018
Sample Questions
Q1) How does culture affect interpersonal communication?
A)Interpersonal communication is not really affected by culture.
B)Culture affects how we perceive symbols.
C)Culture affects how competent we are at interpersonal communication.
D)Culture affects whether or not we engage in encoding and decoding.
Answer: B
Q2) The process of transforming feelings and concepts into symbols and organizing them into a message is called encoding.
A)True
B)False
Answer: True
Q3) If you can't pay attention because a song lyric is stuck in your head,you are experiencing _______.
A)physiological noise
B)semantic noise
C)internal noise
D)message filtering
Answer: C
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3
Chapter 2: Perception of Self and Others
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/43019
Sample Questions
Q1) The perception process involves attention and selection,organization of stimuli,and interpretation of stimuli.
A)True
B)False
Answer: True
Q2) You find your roommate Marcus singing to himself in the kitchen,and you are impressed."Man,Marcus,you've got a great voice!" Marcus looks embarrassed."No way,you don't need to try to make me feel better.I know I'm terrible.I've never been able to sing." And no matter how hard you try to convince him otherwise,Marcus continues to feel worse about his singing ability.This gap between different perceptions is known as
A)implicit personality adjustment
B)incongruence
C)scripted differences
D)behavioral adjustment
Answer: B
Q3) When using conscious processing we utilized short-cut rules of thumb.
A)True
B)False
Answer: False
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Chapter 3: Intercultural Communication
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43020
Sample Questions
Q1) If you come from a culture characterized as having low power distance,_______.
A)you believe that powerful positions in society are subject to low supervision
B)you believe in using proper and polite forms of language and using titles as a sign of respect
C)inequalities in power,status,and rank are viewed as natural
D)individuals are expected to downplay differences in power,status,and rank
Answer: D
Q2) Which of these can be a co-culture?
A)sexual orientation
B)social class
C)gender
D)all of these
Answer: D
Q3) A person who values a company's health and retirement plans more than the base salary is probably from a _______ culture.
A)high uncertainty-avoidance
B)low uncertainty-avoidance
C)long-term oriented
D)feminine
Answer: C
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Chapter 4: Verbal Messages
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/43021
Sample Questions
Q1) In the Diverse Voices essay Raj Gaur discusses his struggles integrating Indian English into his American life.Have you spoken with an English speaker from another country,or even another part of this country,and had difficulty understanding their dialect? Should we embrace dialectical differences? Why or why not?
Q2) Which of the following is competent advice for being linguistically sensitive?
A)Use the most sophisticated language you know in all situations.
B)Use jargon sparingly.
C)Avoid ever using slang.
D)Use male-generic language.
Q3) Look up the word "awesome" in a standard dictionary.Discuss the difference between its primary denotative meaning and the connotative meaning you associate with the word "awesome."
Q4) "A compound sentence has two independent clauses," is an example of ______.
A)phonology
B)lexicon
C)dialect
D)syntax
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Chapter 5: Nonverbal Messages
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/43022
Sample Questions
Q1) Emoticons are a type of verbal communication.
A)True
B)False
Q2) If someone has a polychronic time orientation they will be more likely to ______.
A)apologize if they are late
B)prefer to engage in one activity at a time
C)see schedules as flexible
D)all of the above
Q3) Which of these situations is an example of nonverbal communication?
A)Allyson and Iesha text message each other on their phones.
B)Geralyn refuses to speak to Tavonte after their fight.
C)Simone and Jewel send messages on an instant messenger program.
D)Breanna and Rachel pass notes in class.
E)All of the above are examples of nonverbal communication.
Q4) Briefly explain the importance of paralanguage.Give three distinct examples of how paralanguage might (1)contradict, (2)supplement,or (3)complement your verbal message.
Q5) Discuss an interaction you had with someone from another culture and how you interpreted/misinterpreted their nonverbal communication.
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Chapter 6: Listening
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43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/43023
Sample Questions
Q1) If you want to offer emotional support to your friend,which of the following does your book recommend that you do?
A)Clearly state that you want to help.
B)Try to make it sound like you are not giving advice.
C)Give a detailed account of a time you experienced something similar.
D)Emphasize that you are an impartial observer.
Q2) Attending is our favored and usually unconscious approach to listening.
A)True
B)False
Q3) Some people say things that just aggravate you.When this happens,as an effective listener you should _______.
A)be thankful-it gets your attention
B)hear a person out before reacting
C)immediately describe your reaction
D)begin thinking of the arguments you can use to refute them when they finish speaking
Q4) Getting physically and mentally ready is one of the steps to receive messages accurately.
A)True B)False
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Chapter 7: Interpersonal Relationships
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43024
Sample Questions
Q1) The need for physical contact doesn't apply to online relationships.
A)True
B)False
Q2) The relationship stage in which we are more likely to act selflessly is ________.
A)the beginning stage of a friendship
B)the beginning stage of a acquaintance
C)the ending stage of an intimate relationship
D)none of the above
Q3) Nick wants to spend lots of time with his new partner,David.He likes feeling like a bonded couple and enjoys the time they share.However,he also doesn't want to lose his feeling of independence.What relationship dialectic is Nick struggling with?
A)autonomy/connection
B)openness/closedness
C)novelty/predictability
D)all of the above
Q4) Define the four quadrants of the Johari window.Describe your own Johari window,and explain how it changes in a relationship with a family member compared with a relationship with a classmate.
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Page 9
Chapter 8: Interpersonal Communication
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/43025
Sample Questions
Q1) Aimee counts the points on her test and finds a mistake in the total.If she behaves assertively,which of the following does she say to her professor?
A)"You made a mistake.I deserve an extra two points."
B)"Would you go over my test again?"
C)"When I counted my point total I arrived at 81,two more points than the total marked on the page.Am I correct?"
D)"I'm really upset by the way you miscounted my points."
Q2) Compromise results in which outcome?
A)lose-win
B)win-lose
C)partial lose-lose
D)win-win
Q3) _______ is submitting to another's demands and concealing your needs,rights,desires,and expectations.
A)Aggressive behavior
B)Passive behavior
C)Passive-aggressive behavior
D)Assertive behavior
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Chapter 9: Communicating in Groups
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/43026
Sample Questions
Q1) A(n)_______ group is a group that forms out of a shared hobby,concern,or activity.
A)service
B)action
C)interest
D)work
Q2) A homogenous group may face which challenge?
A)difficulty creating new ideas
B)difficulty finding common ground
C)personality-related conflict
D)issue-related conflict
Q3) Which of the following statements about group evaluation is accurate?
A)Only leaders should evaluate the group.
B)Group evaluation is most effective at the completion of the task.
C)The group should evaluate itself on an ongoing basis.
D)Evaluations are most effective when completed by someone who is not a member of the group.
Q4) Performing is the most important stage of group development.
A)True
B)False
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Chapter 10: Group Leadership and Problem Solving
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/43027
Sample Questions
Q1) What should a participant do after a meeting?
A)review her effectiveness
B)read over her notes
C)communicate progress on action items
D)all of the above
Q2) A sorority house's roof needs repaired,and the sorority members must find a way to fix it.Identify each of the problem-solving steps your book lists and suggest an example of something the sorority members could do in each step to solve this problem.
Q3) In summarizing,the leader should _______.
A)delay conclusions
B)reiterate accomplishments and task assignments
C)not seek consensus on a conclusion,as this is the job of the group
D)not conclude,even when he or she feels enough has been said
Q4) After a meeting,a member should _______.
A)evaluate the effectiveness of each group member and communicate this to them
B)review the minutes from the meeting and report any significant discrepancies
C)review the decisions group members made and ask them to justify their choices
D)none of the above
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Page 12
Chapter 11: Topic Selection and Development
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/43028
Sample Questions
Q1) When giving a speech about homelessness in her county,Marjorie cites an article from her local newspaper.This is an example of using _______.
A)secondary research
B)primary research
C)plagiarism
D)a specific goal statement
Q2) It is not necessary to cite a source when you paraphrase it.
A)True
B)False
Q3) If Kwame is trying to explain the four steps to an exercise program,his general goal is to persuade the audience.
A)True
B)False
Q4) If you referred to a football team's defensive line by saying,"Our team's line is a stone wall," you would be using a(n)_______.
A)comparison
B)anecdote
C)contrast
D)hypothetical example
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Chapter 12: Organizing Your Speech
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/43029
Sample Questions
Q1) A speaker who discusses a moon flight with main points of the blast-off,leaving the earth's atmosphere,in-space flight,orbiting the moon,and the descent to the lunar surface is using a method called _______.
A)time order
B)space order
C)topic order
D)logical reasons order
Q2) Creating goodwill refers to _______.
A)encouraging charity among audience members
B)using clever examples
C)exhibiting warmth and good intent
D)a requirement of an informative speech
Q3) A _______ is a brief mention of something that happened to you or a hypothetical situation with you as the subject.
A)quotation
B)startling statement
C)thesis statement
D)personal reference
Q4) Identify and briefly explain the functions of a speech introduction.
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Chapter 13: Presentational Aids
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/43030
Sample Questions
Q1) When designing a PowerPoint presentation you should _______.
A)use a font that is easy to read
B)include as much text as possible
C)avoid using pictures
D)all of the above
Q2) Showing the class the type of baseball used for little league teams is a type of visual aid known as _______.
A)a model
B)an actual object
C)a demonstrator
D)a graph
Q3) If you wanted to show the amount of money spent on defense for six different countries,which type of visual aid would probably be best?
A)a bar graph
B)a drawing
C)a line graph
D)a chart
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Chapter 14: Language
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/43031
Sample Questions
Q1) Words like "really," "you know," and "like" that are unnecessary to fill silence are referred to as _______.
A)vocalized pauses
B)signposts
C)markers
D)slang
Q2) Dating information helps increase message effectiveness and increases speaker credibility.
A)True
B)False
Q3) A speaker can damage their credibility by _______.
A)using personal experience as fact
B)using exclusive language
C)using jargon the audience is unfamiliar with
D)all of the above
Q4) Jargon and slang are appropriate in most situations.
A)True
B)False
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Page 16
Chapter 15: Delivery
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31 Verified Questions
31 Flashcards
Source URL: https://quizplus.com/quiz/43032
Sample Questions
Q1) The surge of anxiety you experience as you first begin your speech is called _______ phase.
A)anticipation
B)confrontation
C)adaptation
D)orientation
Q2) Spontaneity in speaking means _______.
A)presenting ideas in a natural unrehearsed manner
B)actually talking without extensive preparation
C)memorizing completely
D)varying wording slightly while reading from a manuscript
E)not worrying about what you say
Q3) The confrontation phase is the anxiety you feel when you begin the speech.
A)True
B)False
Q4) You are about to give a speech at your best friend's wedding.Identify and discuss three techniques you can use to help control stage fright.
Q5) Your book discusses three methods of speech delivery.Name and briefly describe each.Then give an example of when each method would be most appropriate.
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Chapter 16: Informative Speaking
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/43033
Sample Questions
Q1) Pria says to Ling,"Matthew's speech was fun,really relevant to current events,and I can clearly remember his main points,but I didn't really learn anything new." Based on Pria's statement,what aspect of an effective informative speech did Matthew fail to fulfill?
A)It was not memorable.
B)It was not creative.
C)It was not relevant.
D)It was not intellectually stimulating.
Q2) If in your informative speech on the Hope diamond you explained the size,shape,weight,and color of the diamond,you would be using an example of a
A)comparison and contrast
B)definition
C)narration
D)description
Q3) Memory aids,such as acronyms,are often referred to as _______.
A)guidelines
B)association tactics
C)cheat sheets
D)mnemonics
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Page 18
Chapter 17: Persuasive Speaking
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/43034
Sample Questions
Q1) A persuasive speech may attempt to change someone's _______.
A)attitude
B)beliefs
C)actions
D)all of the above
Q2) If you support the proposition that "recycling rates have gone down on campus" by saying,"Students have been using recycling bins as trash containers," you would be _______.
A)arguing by analogy
B)arguing from causation
C)arguing by example
D)arguing by sign
Q3) When you evoke positive emotions,your audience will more carefully consider your proposition and arguments.
A)True
B)False
Q4) Identify,define,and give an example of four of the fallacies of reasoning in which people engage.Which fallacy do you use most often and why? What are its negative effects? How can you combat that fallacy?
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