Communication Skills
Exam Review
Course Introduction
This course focuses on developing essential communication skills necessary for academic, professional, and personal success. Topics include verbal and nonverbal communication, active listening, effective speaking and writing, interpersonal skills, and intercultural communication. Through interactive activities, presentations, and group discussions, students will learn how to convey ideas clearly, participate in constructive dialogue, handle communication barriers, and adapt their communication style to various audiences and situations. The course also explores the impact of digital communication in modern society, preparing students to communicate confidently across multiple platforms.
Recommended Textbook
Interpersonal Communication 3rd Edition by Kory Floyd
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12 Chapters
568 Verified Questions
568 Flashcards
Source URL: https://quizplus.com/study-set/1389
Page 2
Chapter 1: About Communication
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/27684
Sample Questions
Q1) Which term is used for anything that interferes with the accurate decoding of a message?
A)channel
B)noise
C)feedback
D)context
Answer: B
Q2) Having empathy means feeling sorry for someone else.
A)True
B)False
Answer: False
Q3) Metacommunication occurs when individuals discuss the meaning or subtext of their messages.
A)True
B)False
Answer: True
Q4) Context and feedback are aspects of the action model of communication.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Culture and Gender
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Biological sex is genetically determined, whereas gender roles are socially constructed.
A)True
B)False
Answer: True
Q2) Among adults, which of the following is true about touch behavior?
A)Women touch men more than men touch women.
B)Opposite-sex touch is more common than same-sex touch.
C)In same-sex pairs, men touch each other just as much as women do.
D)None of these statements is true.
Answer: B
Q3) Culture consists of the shared symbols, language, values, and norms that distinguish one group of people from another.
A)True
B)False
Answer: True
Q4) English is the most commonly spoken language in the world.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Communication and the Self
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51 Verified Questions
51 Flashcards
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Sample Questions
Q1) Research has shown that genes have little or no influence on personality.
A)True
B)False
Answer: False
Q2) The way you tend to think and act in most situations defines your A)personality.
B)self-concept.
C)self-image.
D)behavioral consistency.
Answer: A
Q3) Martin disclosed something personal to his friend Tony. Afterward, Tony felt as though he had to disclose something personal in return. Tony's feelings exemplify which principle?
A)breadth
B)need for autonomy
C)norm of reciprocity
D)identity management
Answer: C
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5
Chapter 4: Interpersonal Perception
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) In which of the following instances might you have committed the self-serving bias?
A)You are quick to attribute your friend's behaviors to internal, stable causes.
B)You say that your co-worker's successes are due only to blind luck.
C)You say that most everything your roommate does is the result of his being an only child.
D)You attribute all your failures to external, unstable causes.
Q2) Which of the following is NOT one of the influences on perceptual accuracy addressed in your textbook?
A)cultural background
B)social roles
C)co-cultural identity
D)genetic background
Q3) How are interpretations different from facts?
A)Interpretations are objective, whereas facts are subjective.
B)Facts speak to what occurred, whereas interpretations speak to the meaning of what occurred.
C)Interpretations are the same as descriptions, whereas facts are more similar to attributions.
D)They aren't different; facts and interpretations are the same.
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Page 6
Chapter 5: Language
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) Pennebaker's research shows that verbal communication has little ability to provide comfort and healing.
A)True
B)False
Q2) Which of the following is NOT one of the criticisms that have been levied against the Sapir-Whorf hypothesis?
A)It is unclear whether language produces thought or thought produces language.
B)Children who grow up in a bilingual family experience a great deal of cognitive dissonance because of the conflicting languages.
C)Just because people in a culture don't have a word to describe an experience doesn't mean they don't have that experience.
D)People who have cognitive deficiencies for learning language can still engage in thought, despite their language limitations.
Q3) Identify and define each of the four types of language rules articulated in your text.
Q4) Describe how language is tied to issues of credibility, and provide examples of at least three different factors that might affect one's credibility.
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Chapter 6: Nonverbal Communication
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) According to Edward T. Hall, the range of which type of distance is approximately 1½ to 4 feet?
A)intimate distance
B)personal distance
C)social distance
D)public distance
Q2) People tend to be most attracted to others whose natural body odors are different from their own.
A)True
B)False
Q3) Why do people tend to believe nonverbal messages even when they contradict verbal messages?
A)Nonverbal behaviors are completely involuntary and reflect people's true states.
B)People will only attempt to control their nonverbal behavior when they are lying.
C)It is harder for most people to control their nonverbal communication than their verbal communication.
D)All the answers are correct.
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Chapter 7: Listening
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46 Verified Questions
46 Flashcards
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Sample Questions
Q1) Using concrete examples, compare and contrast hearing and listening.
Q2) Which type of listening response includes the use of head nods, facial expressions, and short utterances such as "uh-huh" that signal your interest to the speaker?
A)pseudolistening
B)engaging
C)supporting
D)backchanneling
Q3) Imagine that you are a skills trainer for a local community center and you've been asked to give a talk to troubled couples about the importance of listening. In order to help these couples, you decide to focus your presentation on several barriers to effective listening. Pick at least three of the barriers identified in your textbook. For each, define the listening barrier, come up with an example of the behavior that is appropriate for your audience, and then suggest at least two ways that these couples can avoid the problems associated with that barrier in their relationships.
Q4) The vividness effect is the tendency of dramatic, shocking events to distort our perceptions of reality.
A)True
B)False
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Page 9
Chapter 8: Emotion
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) Whereas sadness is an emotion, depression is an illness.
A)True
B)False
Q2) Which of the following is true about the relationship between jealousy and envy?
A)Jealousy is focused on material things, whereas envy is focused on relationships.
B)Envy involves wanting something that another person has; jealousy involves feeling threatened by a third party.
C)Jealousy is a primary emotion; envy is a secondary emotion.
D)Envy and jealousy are the same emotion.
Q3) Explain and provide a concrete example of meta-emotion.
Q4) Women are more likely than men to respond to jealousy by trying to make their partners jealous.
A)True
B)False
Q5) Social practices and messages influence both the emotions we feel and the ways in which we react to emotions.
A)True
B)False
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Chapter 9: Social and Personal Relationships
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Which of the following is NOT a relational maintenance behavior?
A)social networks
B)openness
C)predictability
D)assurances
Q2) Give brief examples of each of Knapp's five stages of relationship termination.
Q3) Which theory predicts that the more we learn about someone, the more we like that person?
A)social exchange theory
B)uncertainty reduction theory
C)attraction theory
D)equity theory
Q4) According to equity theory, it is better to be equally benefited than to be over-benefited.
A)True
B)False
Q5) When it comes to forming friendships, similarity is good and complementarity is bad.
A)True
B)False
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Chapter 10: Family and Intimate Relationships
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Identify and explain the benefits that are often denied by federal law to couples who are not legally married.
Q2) Your textbook identified two important patterns of emotional expression that distinguish happy from unhappy couples. Describe the two patterns of emotional exchange in detail. Of the two, which do you feel is more damaging to a couple? Justify your choice by drawing from other information you have learned in the chapter about satisfying and dissatisfying intimate relationships.
Q3) Identify and explain the primary exceptions to the expectations that marriage is exclusive and marriage is voluntary.
Q4) Which of the following statements about opposite-sex friendships is FALSE?
A)They provide men a chance to be emotionally expressive and women a chance to engage in shared activities.
B)They often contain some degree of sexual or physical attraction.
C)According to one study, about half of college students engage in sexual behavior with their opposite-sex friends.
D)They are almost always closer than same-sex friendships.
Q5) Identify and explain two reasons why it matters how partners negotiate the division of everyday tasks.
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Chapter 11: Conflict and Power
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) The goal of collaboration is to identify a "win-win" solution to a conflict.
A)True
B)False
Q2) Identify and briefly define each of Gottman's Four Horsemen of the Apocalypse.
Q3) According to Gottman, people engage in which behavior when they insult each other and attack each other's self-worth?
A)contempt
B)defensiveness
C)criticism
D)stonewalling
Q4) The content dimension of a conflict relates to what?
A)the implications of the conflict for the relationship
B)the strategies people use to manage the conflict
C)the acceptability of the outcome of the conflict
D)the specific point of contention giving rise to the conflict
Q5) The strength of the immune system is predicted by the way people handle conflict, particularly in romantic relationships.
A)True
B)False
Q6) Define and give examples of French and Raven's five forms of power.
Page 13
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Chapter 12: Interpersonal Deception
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) How do the principles of interpersonal deception theory factor into the process of deception?
Q2) According to research, an increase in which of the following nonverbal behaviors is indicative of deception?
A)forward leans
B)genuine smiles
C)vocal fluency
D)blinking
Q3) Deception done for the right reasons is not really deception.
A)True
B)False
Q4) According to research, how do most people discover that they have been lied to?
A)The liar confesses.
B)A third party reveals the truth.
C)Circumstantial evidence incriminates the liar.
D)They investigate the evidence for themselves.
Q5) Explain the principle behind the motivation impairment effect. Provide a detailed example of motivation impairment.
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