Communication Skills
Exam Review
Course Introduction
This course is designed to develop students' oral, written, and interpersonal communication skills essential for academic, professional, and personal success. Through interactive lectures, group discussions, presentations, and practical exercises, students will learn effective strategies for clear and concise messaging, active listening, conflict resolution, nonverbal communication, and adapting communication styles to varied audiences and contexts. Emphasis is placed on enhancing confidence, critical thinking, and cultural awareness in both face-to-face and digital communication environments.
Recommended Textbook
Human Communication in Society 3rd Edition by Jess K. Alberts
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14 Chapters
555 Verified Questions
555 Flashcards
Source URL: https://quizplus.com/study-set/3996
Page 2
Chapter 1: Introduction to Human Communication
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/80233
Sample Questions
Q1) The _____ communication is composed of nonlinguistic symbols such as smiles, laughter, head nods, and hand gestures.
Answer: nonverbal
Q2) Give specific examples of those four factors that you observe in the lecture. Answer: Answers will vary but should address individual, societal, contextual, and cultural factors.
Q3) Individual forces that influence communication are value laden.
A)True
B)False
Answer: True
Q4) When you realize that you are angry and convert that anger into a scowl and a rude comment to your partner, you have _____ a message.
A) decoded
B) symbolized
C) processed
D) encoded
Answer: D
Q5) You _____ a message when you interpret the meaning that is being sent.
Answer: decode
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Chapter 2: Perspectives on Human Communication
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) A person's worldview or _____ characterizes the assumptions one makes about knowledge and the nature of reality.
A) interpretation
B) method
C) theory
D) paradigm
Answer: D
Q2) The analysis of popular culture texts is common within the _____ tradition.
Answer: critical
Q3) Interpretive studies have found that defensive communication can lead to unproductive cycles of conflict.
A)True
B)False
Answer: True
Q4) Conversation analysis is a quantitative method that examines naturally occurring conversations to understand better the sequences and functions of everyday talk.
A)True
B)False
Answer: False
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Chapter 3: Communicating Identities
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/80235
Sample Questions
Q1) One's _____ identity refers to how and to what extent one identifies with the social construction of masculinity and femininity.
Answer: gender
Q2) As part of your self-concept, _____ describes how you evaluate yourself overall. Answer: self-esteem
Q3) Your religious identity is only important for you within your family and does not matter in the public sphere.
A)True
B)False
Answer: False
Q4) Where you live, the income you earn, and your educational achievements are a part of your _____ identity.
A) religious
B) social class
C) sexual
D) national
Answer: B
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Chapter 4: Communicating, Perceiving, and Understanding
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/80236
Sample Questions
Q1) When people categorize others, they typically also assign a _____ to them.
Q2) The part of the perception process known as _____ involves attending to just a narrow range of the full array of sensory information available and ignoring the remainder.
A) selection
B) organization
C) interpretation
D) reflection
Q3) Your organizational structures or _____, tell you what information belongs together and how to understand what you perceive.
A) cognitions
B) attentives
C) representations
D) templates
Q4) This is an example of how training can affect one's _____.
A) social role
B) ethics
C) culture
D) power
Q5) Your _____ refers to the specific position you hold in a society.
Page 6
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Chapter 5: Verbal Communication
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/80237
Sample Questions
Q1) Provide examples to illustrate your description.
Q2) Which of the following components is NOT an appropriate "I" statement?
A) "When you criticize my appearance, I feel unloved, and I respond by withdrawing from you."
B) "I think I must be unimportant to you when you arrive late for dinner, so I don't feel like cooking for you."
C) "I feel like you don't want to be here with me, so I am just going to leave."
D) All of the above are "I" statements.
Q3) _____ is the conceptual pairing of maleness with humanity in language.
A) Androcentrism
B) Ethnocentrism
C) Neocentrism
D) Male-centered communication
Q4) Language is used to control the behavior of others with the _____ function of language.
Q5) Which function of language was he using?
A) regulatory
B) instrumental
C) heuristic
D) imaginative
Page 7
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Chapter 6: Nonverbal Communication
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45 Verified Questions
45 Flashcards
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Sample Questions
Q1) Which means of nonverbal behavior interacting with a message is being conveyed?
A) substituting
B) highlighting
C) complementing
D) repeating
Q2) Giving a brief hug to a coworker that you have come to know well when you run into him/her downtown is an example of _____ touch.
Q3) _____ are the sounds we utter that do not have the structure of language.
A) Rhythms
B) Noises
C) Vocalizations
D) Proxemics
Q4) A public speaking teacher who writes comments that the speaker speaks too quickly and with a flat voice is paying attention to vocalizations.
A)True
B)False
Q5) Immediacy refers to the degree of tension one's body displays.
A)True
B)False
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Chapter 7: Listening and Responding
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33 Verified Questions
33 Flashcards
Source URL: https://quizplus.com/quiz/80239
Sample Questions
Q1) ____________ receive greater socialization for empathic listening.
Q2) Which of the following is NOT one of the four stages of listening?
A) sensing
B) hearing
C) evaluating
D) responding
Q3) Understanding is the stage of listening in which the listener interprets messages associated with sounds.
A)True
B)False
Q4) Effective listening universally involves maintaining eye contact.
A)True
B)False
Q5) Time-oriented listening styles prefer lengthy speeches.
A)True
B)False
Q6) Listening is the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.
A)True
B)False
Page 9
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Chapter 8: Communicating Across Cultures
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/80240
Sample Questions
Q1) Hinduism and Buddhism are _____ religions because of their belief in more than one god.
Q2) Which of the following are opportunities for intercultural contact?
A) traveling for pleasure
B) traveling for study
C) increasingly diverse U.S. population
D) Internet gaming
E) all of these
Q3) Individualistic cultures and collectivistic cultures differ in terms of their
A) long-term versus short-term orientation.
B) human nature value.
C) preferred personality.
D) all of these.
Q4) Which of the following provides the potential opportunity for increased intercultural contact in the United States?
A) Internet
B) growing minority populations
C) travel for leisure or business
D) all of the above
Q5) Be sure to discuss more than one manifestation of each value aspect.
Page 10
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Chapter 9: Communicating in Close Relationships
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51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/80241
Sample Questions
Q1) Friends and romantic partners use many of the same communication behaviors to maintain their relationships.
A)True
B)False
Q2) Which turning point in developing relationships are they experiencing?
A) physical separation
B) external competition
C) disengagement
D) negative psychic change
Q3) Discuss three reasons why it is important to be authentic in communication within close relationships.
Q4) People in casual relationships generally view each other as interchangeable.
A)True
B)False
Q5) Give an example of each and state why it would be better than a more negative approach.
Q6) Hurtful messages are attacks on the recipient's identity. A)True
B)False
Q7) They are utilizing the _____ maintenance strategy.
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Chapter 10: Small Group Communication
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/80242
Sample Questions
Q1) Barbara is experiencing
A) groupthink.
B) grouphate.
C) primary grouping.
D) none of the above.
Q2) _____ groups are groups that provide us with a sense of belonging and affection.
Q3) They are in _____ stage of the problem-solving agenda.
A) step 1: Define and delineate the problem
B) step 2: Analyze the problem
C) step 3: Identify alternative solutions
D) step 4: Evaluate proposed solutions
E) step 5: Choose the best solution
Q4) Effective group members should only fill roles that are of interest to them and compatible with their strengths.
A)True
B)False
Q5) Generally speaking, smaller groups of _____ people are more open and accurate than larger groups of six or more.
Q6) _____ communication is communication that is purpose-driven.
Page 12
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Chapter 11: Communicating in Organizations
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41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/80243
Sample Questions
Q1) In hierarchically structured organizations, communication between peers is called _____ communication.
A) downward
B) horizontal
C) upward
D) diagonal
Q2) Which of the following is the most common strategy used to deal with workplace bullying circumstances?
A) complain to a third party
B) behave assertively to the bully
C) do nothing
D) seek social support
Q3) Organizational culture refers to a pattern of shared beliefs, values, and behaviors that make up a social community.
A)True
B)False
Q4) Describe those strategies, provide examples, and indicate why you believe these strategies are related to a supervisor's success.
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Page 13
Chapter 12: Rhetorical Communication
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36 Verified Questions
36 Flashcards
Source URL: https://quizplus.com/quiz/80244
Sample Questions
Q1) Which of the following should NOT be used in an introduction to a speech?
A) an attempt to gain audience attention
B) revelation of the topic
C) an overview of the organizational pattern
D) an identification and explanation of the thesis
E) all of the above belong in a good introduction
Q2) Explain how social position impacts those who speak on that issue.
Q3) She is using ____ organizational pattern?
A) spatial
B) topical
C) problem-solution
D) chronological
Q4) He is using _____ organizational pattern?
A) topical
B) chronological
C) spatial
D) cause-effect
Q5) A rhetor can be a person, institution, or a corporation.
A)True
B)False
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Chapter 13: Mass Media and Communication
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/80245
Sample Questions
Q1) _____ is a method that focuses on some specific aspect of a text.
Q2) How might you improve these systems?
Q3) The practice of organizing to communicate displeasure with certain media images and messages is called _____.
Q4) Seeking media that confirm one's beliefs and attitudes is called
A) uses and gratifications.
B) selective exposure.
C) agenda setting.
D) cultivation theory.
Q5) What characterizes the concerns of activists within each area? What changes do you think are appropriate, if any?
Q6) _____ is the message of a television show, advertisement, or movie.
Q7) Cultivation theory argues that
A) media immersion enculturates people into shared beliefs about the world.
B) media distorts images of the world.
C) media are dominated by large corporations.
D) media sets cultural agendas.
Q8) Consider the effects of economics, power, and politics in your response.
Page 15
Q9) The term _____ applies to those occasions or catastrophes that interrupt regular programming.
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Page 16
Chapter 14: Communication and New Technologies
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34 Verified Questions
34 Flashcards
Source URL: https://quizplus.com/quiz/80246
Sample Questions
Q1) _____ theory argues that the more people are socially connected to each other, the more intensely they are likely to communicate using media.
A) Social presence theory
B) Media richness
C) Social network theory
D) Identity management theory
Q2) The fact that new media usually lacks the other person's gestures, facial expressions, and sighs is indicative of _____.
A) asynchronicity
B) filtering
C) nonverbal deficits
D) none of the above
Q3) Some studies indicate that 25-30 percent of minors are involved in _____, an online "bad behavior."
Q4) Which of the following is NOT a concern about new media for organizations?
A) giving access to social media during work hours
B) losing control of their image
C) what should be handled over CMC versus FtF
D) employees becoming too close
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